Support Forum

I tried making a Southwest Airline reservation and it wouldn't work. When I called, the person said maybe my browser wasn't working for this site. He suggested I go the library or use someone else's computer. I haven't had this problem with any other website.

Recently, I noticed that when I tried to paste Asian characters (Japanese or Chinese, I don't speak Korean so I haven't tried it) that it would freeze Firefox and I would have to forcefully end the process.

I thought perhaps it was because I recently (within the last few days) updated to Firefox 4.0, so I uninstalled it, and reinstalled the last one I had an installer for (3.5.1). That didn't solve the problem either, and now I'm noticing that I cannot copy Asian characters from within Firefox either. Not only does it crash the program itself, but the data never actually gets entered into the clipboard!

I have a MacBook Pro OS 10.6.7. Youtube keeps pausing continullay. I used your help section which directed me to access preferences

               >advanced
                    >network
                          >offline storage
                                >clear now
                                      >OK

I don't have the "OK"option. I went through the steps up to that point, but my video is still pausing. Can you tell me a solution to my problem?

Thank you for your help, tottieirene

Firefox keeps freezing up and giving me the colorful spinning wheel especially when I'm chatting with a friend of facebook or when i'm listening to music on myspace or even have just two tabs open and it's never done it before but now it just keeps giving me the colorful spinning wheel and i have to force quit and start over.

This happened

Every time Firefox opened

== May 5th, 2010

I have an issue with flash when i want to see anything on www.youtube.com or any flash content from other websites it gave me green window i even update and reinstall Flash player but the issue is still there so any help to fix this issue

Just purchased an acer aspire mini-laptop. The android operating system has a "Shiretoko" 3.5.1 Firefox browser. When I went to the firefox update page, it recommended a linux download. The linux file doesn't open in android. The android download pages seem to be only for phones.

read most of your info use to msn popcap games now cant play any. plug in picture comes up sends me to add ons w/update for adobe reader but I can not update it computer says binary file please help how do I get rid of this so I can update all of the add ons. checked plugins but says I do not have any..? My computer is Microsoft xp version 2002,

Hi,

I am developing a web app using General Interface web toolkit. It makes heavy use of selectSingleNode and selectNodes. I am on Firefox 3.5.1 on Ubuntu 10.04 64 bit. There is another guy on the general interface forum with the same problem as me on Ubuntu 10.04 and Firefox 3.6.10. But a commiter on general interface on Kubuntu 10.04 and Firefox 3.6.13 does NOT get this problem. Below is my exception, running in -safe-mode with everything turned off.

As an aside, I have Firefox to update to the latest 3.6, but it always remains on 3.5.1, no idea why.

onError:Error {

 message:"objXML.selectSingleNode is not a function", 
 fileName:"http://localhost:8081/secm/TibcoGI/JSX/js/jsx3/xml/CDF.js", 
 lineNumber:614, 
 stack:"("")@http://localhost:8081/secm/TibcoGI/JSX/js/jsx3/xml/CDF.js:614
   ("",2)@http://localhost:8081/secm/TibcoGI/JSX/js/jsx3/package.js:1268
   ([object Object])@http://localhost:8081/secm/TibcoGI/JSX/js/jsx3/package.js:1073
   ([object Object])@http://localhost:8081/secm/TibcoGI/JSX/js/jsx3/package.js:740
   ([object Object])@http://localhost:8081/secm/TibcoGI/JSX/js/jsx3/util/EventDispatcher.js:165
   ("UserImpl",[object Array])@http://localhost:8081/secm/TibcoGI/JSX/js/jsx3/app/Cache.js:322
   ([object Array],null)@http://localhost:8081/secm/TibcoGI/JSX/js/jsx3/package.js:244
   ("23","0",[object Array])@http://localhost:8081/secm/dwr/engine.js:654
   ("\n//#DWR-INSERT\n//#DWR-REPLY\ndwr.engine.remote.handleCallback(\"23\",\"0\",[{email:null,firstName:\"Super\",id:1,lastLogin:null,loginName:\"admin7\",password:\"t*****\",phone:null,salutation:null,surname:\"User\",userEnd:null,userRole:[{id:1,name:\"admin\"}],userStart:null},{email:\"\",firstName:\"\",id:2,lastLogin:null,loginName:\"d*****\",password:\"9*****\",phone:\"\",salutation:\"\",surname:\"\",userEnd:null,userRole:[{id:1,name:\"admin\"}],userStart:new Date(1236038400000)}]);\n")@http://localhost:8081/secm/dwr/engine.js:548
   ("\n//#DWR-INSERT\n//#DWR-REPLY\ndwr.engine.remote.handleCallback(\"23\",\"0\",[{email:null,firstName:\"Super\",id:1,lastLogin:null,loginName:\"admin7\",password:\"t*****\",phone:null,salutation:null,surname:\"User\",userEnd:null,userRole:[{id:1,name:\"admin\"}],userStart:null},{email:\"\",firstName:\"\",id:2,lastLogin:null,loginName:\"d*****\",password:\"9*****\",phone:\"\",salutation:\"\",surname:\"\",userEnd:null,userRole:[{id:1,name:\"admin\"}],userStart:new Date(1236038400000)}]);\n")@http://localhost:8081/secm/dwr/engine.js:545
   ([object Object])@http://localhost:8081/secm/dwr/engine.js:1355
   ([object Event])@http://localhost:8081/secm/dwr/engine.js:1205
   ", 
 name:"TypeError"

}

objXML is a wrapped Document. See the code here http://www.generalinterface.org/fisheye/browse/GI/trunk/gi/JSX/js/jsx3/xml/Document.js#r813

Any ideas on why this is happening and how to prevent it?

My website has been running for many months, and as part of the site users can upload PDF documents to share with others. The last successful upload was 5th Nov, but to-day my upload was rejected because Firefox returned the document type as application/force-download rather than application/pdf. Uploads work fine with IE8.

The site uses PHP to check extension and document type and, as I mentioned, has worked fine for many months. I have even attempted to upload the same document that succeeded on the 5th, but again Firefox returns application/force-download as the document type.

Why the change?

I have a Javascript function that requests data from a URL. The returned data is in text format and is this comma separated string:

Normal,100,Bad,Good,142,Bad,Good,100,Bad,Bad

which is exactly what I am looking for.

I use the string.split method to separate it into its component parts.  However, Firefox says there is a syntax error with this string.  At least that's what the error console says:

Error: syntax error Source File: http://192.168.0.2/m3_main Line: 1, Column: 1 Source Code: Normal,100,Bad,Good,142,Bad,Good,100,Bad,Bad

That's pretty cryptic, and I can't see any reason why it is not being accepted. By the way, this works perfectly in IE7. Any ideas?

Both PCs: XP PRO SP3; Seagate Barracuda HDs, routine environment for both, no games, Microsoft Office, Quicken, stuff like that. One is an ABIT 2.2 GHz clone; other is Compaq EVO 1.7GHz DT.... boring, boring, boring but both 3.50+ FF installations do same thing - Won't offer to save logons and PWs. Have done ALL, repeat ALL the usual TOOLS|OPTIONS stuff. Nothing, NADA, ZIP. Please help - suspect registry? - ABSOLUTELY!

This is the second time an update has prevented javascript pop-out windows. I think the last time it happened was upgrading to 3.6.7 and then Mozilla released 3.6.8 (people were having probs with Facebook at the time).

Anyone else having this issue?

I was using Firefox 3.6 , and am using Windows Vista 64 bit with Flash 10.0.22.87. Every time a window (File explorer , some media player or another application) appears on top of Firefox 3.6 window and if I am dragging this other window (file explorer or some another application) with the mouse around the Firefox browser window, the input focus will be lost to the Firefox window. So if I drag a window explorer window and move it around in front of the Firefox window, Firefox steals the input focus and the mouse will be pointing at the browser instead.

This happens all the time. I tested my trackball and is functional. I have no problems with other application on top of others and dragging it as described above.

I downgraded Firefox to 3.5.1 and the problem is gone.

This happened

Every time Firefox opened

== another windows is on top of Firefox window

So now I have two problems with FF - 1) no PW saving and 2) unable to leave a comment about any answers to problem # 1. Since I actually paid for FF, I'm beginning to wonder about FF period.

I don't run Adobe, I uninstalled all addons, I stopped registry mechanic, 3.0.13 and 3.0.15 run fine. IE 7 runs fine

I stopped MS firewall and then tried adding Mozilla to firewall, no diff.

Never had an iota of a problem with desktop only laptop. Even with addons and Adobe installed. Desktop running 2006 version of XP with SP3 added last week. Laptop running 2008 version of XP with SP3 added in 2008.

After install when click to start HD light goes on for 2 secs and off and nada. Second try gets blip and then nada. Restart gets same start pattern..

I think it is an auto security setting in XP Home but no idea what.

I uncheck the box to "Accept third party cookies" and it will remain unchecked for my browsing session. However, every time I reopen Firefox, the box will be checked. Why is Firefox automatically re-enabling third party cookies every time I close the browser?

It's pretty frustrating searching for this, because I inevitably land on the relevant Mozilla page, or other sites linking to it, only to find the Download link leads to nowhere!

Can't the last version be made available, (naturally without support)?

I cannot be the only person that doesn't want to discard a perfectly functional PC.

Anyway: Rant over.

I want to emphasize I am looking for the complete suite. I already have the last Mozilla browser, but without a mail client. I have an old Thunderbird, but it has silly bugs.

Thanks!