Support Forum

Having used Hotmail for 15 years and slowly evolved with it; I have now been forced into Outlook.com I now have to access http://uk.msn.com/ then branch to Outlook.com. My web mail works OK if I access it via Internet explorer (Version8) . If I use Firefox (Version 20.0.1) my message on the screen looks fine all correctly formatted. After I have sent it the result is like a 20 year old email system or the product of "Notepad". Nearly all the formatting has been stripped and the "carriage return & line feed" is all over the place.

When I use my usually redundant Internet Explorer 8, Outlook.com sends the Email message as would be expected.

I have been making a fool of myself by sending what looks like garbage. Unfortunately changing email addresses is not the simple solution, as 100s of people have my email address.

I really don't want to be a pawn in a fight for eyeballs between Mozilla and Microsoft.

I use Google docs. In Chrome, when I hit print, it brings up a window with all the printing options. In Firefox, when it hit print, it tries download it to my computer. How can I bring up the print options in my browser? Thanks!

How in the world do we get RID of this thing called http://b.scorecardresearch.com/rs/vce_st.js:1. It keeps popping up when we log on and slows our computer. Evidently it is script, and malware, or whatever, there must be someone who knows how to simply block it.

Google, Yahoo, no matter who I search on - the warning pops up! I get no warning using Google Chrome or IE, but I hate those. It also says 'Infection:URL:MAL' and I can find no way to eliminate these warnings.

I have been experiencing this problem for a few weeks now and I've been searching the internet for an answer but I cant find any information about it anywhere. Basically this is what happens:

1. I'll go to some webpage, it doesn't matter which page or what website its on, it seems to happen randomly from time to time. 2. I'll notice that when I mouse-over any of the links on the page that the mouse doesn't turn into the little pointing finger, the mouse just continues to look like the regular arrow. 3. The first click I make ANYWHERE on the page will cause an ad to open up in another tab and it will switch to that tab. 4. I close the tab and go back to my original tab and the page works normally now.

I have removed or disabled all suspicious looking addons, and I have also uninstalled a program that looked suspicious. I also ran a scan with Malwarebytes and it found a few 'infections' but the problem persists even after removing them. I know that the ads aren't part of the pages I visit. For example I was filling out a job application for Del Taco or something and I had this problem on one of the pages. Also I run a website and it even happens on my own website sometimes! Also just today Firefox randomly shutdown for no reason at all, one second I'm watching a Youtube video, the next second and looking at my desktop. No error, no nothing. I restarted Firefox and It gave me the "Well this is embarrassing" page. Any help would be greatly appreciated. BTW I'm using Windows 7 64 bit

I use VLC to view video clips on line. When I try to open a clip I get the error message "VLC is unable to open the MRL" I have followed the suggestions regarding changing Windows Firewall settings and have even switched this off to no effect. I have No-Script installed which I have to click on before the clip will play could this possibly be causing the issue Many thanks Nick

When a new firefox window is first opened, the text on the tab (e.g Mozilla Firefox Start Page) and the logo to the left of it becomes misaligned, almost like the text has been 'cut in half' vertically and not placed back together accurately. The fullscreen button and the 'open a new tab' button overlap too on the top right hand side.

To get into fullscreen mode, cmd+ctrl+F have to be pressed twice. Once to get the browser back to 'normal' the way the tabs should look, with the tab texts and logo normal, and second time gets it into full screen.

This happens everytime a new window is opened. Only happens once per window.

I have attached a link to an image here via photobucket so you can see what it looks like - http://i1282.photobucket.com/albums/a533/RGomes11/ScreenShot2013-05-14at215321_zps5b08b7ed.png

Thankyou for your help!

I was working on a project with many open tabs (30+) when around 19:30 firefox crashed (which happens quite regularly when that many tabs are open, got used to it). After the crash this time the tab about:sessiorestore didnt come up. Just my small tab on the left side which always stays there (my mail) what i told firefox to do (dont know the name for that in english cause i have dutch firefox) plus a tab with www.Qvo6.com, which also openend in a second window , while i had had only 1 window open. Typing in "about:sessiorestore" myself, the list appeared empty. Lost all of my open tabs. The menu options "Restore last session", "Recently closed tabs" and "Recently closed windows" were all grey and thus empty. I never had this before, it always worked. A lot of work is gone. The additional problem is that i cannot retrieve my tabs from my history cause one of the open tabs was a session restore tab itself, with a session containing a tab with in there also a session restore tab which i all wanted to be able to recover cause that were sites i needed for other important projects i was working on. The third level session restore was longer than 8 months ago, so those sites are not in firefox history anymore (why..? :/) and other, more recently opened pages are SO hard to find back in the thousands of sites i visited in the past 8 month that checking each site will be undoable, since i dont even remember the exact name of opened sites. I hope you can imagine the size of the problem to me here.

So: is there a file where different restored sessions are stored in? cause apparently different sessions can be saved and retrieved. Retrieving a session restore within a session restore - as i just described - did work before. Until you lose em all, like now.

Can sync or xmarks help me maybe..?

I really hope you can help me. Lots of effort and time is lost here. Love to hear from you.

PS can this be related to bug 651803 which i reported before..? ("Recently closed tabs" staying empty)

Oh and I installed and uninstalled a toolbar which changed the startpage to Qvo6.com but even after that, the last crash session restore still worked. Just thought i'd mention it cause Qvo6.com opened two windows while i had had only one open. Maybe that influences start pages after crash like session restore.

PROBLEM SOLVED! This is so embarrassing, but here's what fixed it. I'll leave the question here in case others download the add-on and can't figure out why it's doing what it's doing, but if a mod wants to delete the question I won't mind.

Anyhow, I right clicked on exactly the right spot on the bar and chose Delete, which brought up the add-on tab, which showed an add-on called "Default Tab," restarted Firefox, and now both behaviors are gone--no more search window in the tab bar, and no more search box in new tabs. I must have thought Default Tabs sounded cool, but didn't expect it to do what it did.

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Sometime between Friday and this morning a new search box¬ appeared in Firefox that called itself the “Updated Search Bar” until I tried it the first time. I’d like to avoid resetting Firefox, but if that’s the only way to fix this I guess I’ll have to. All suggestions are welcome.

The box looks much like the default search box except that it has a big orange button on the right saying "Search." It’s located in the tab bar, next to the last tab, taking up valuable real estate if I have more than 4 or 5 tabs open, which I often do. The default “search” is Bing, the other options are things like Facebook and Twitter, and it has no option to manage search engines. It doesn’t appear in my extensions or plugins, and I can’t find information about it anywhere.

BTW, my old search box is still in the navigation bar, and although I haven’t been able to get rid of Bing for the “search” search, I’ve made DuckDuckGo the default by moving it to the top of the list.

Thanks for reading!

I am on version 20.0.1. I am logged into internal systems like our ZenDesk back end and our systems admin console www.americommerce.com/store/admin. Anything that has a drop down will not allow me or makes it very difficult to select a drop down option. It flickers and the mouse over jumps back and forth between selections.

Hi, Just a few hours ago, firefox has updated itself to the new version, 20.0. After restarting, it seems all working fine. But when I did right clicking to view the context menu (and copy image location), I saw a long list, with options like "Pause", "Play", "Mute" and so on.

Here is a shot: http://2imgs.com/2i/i/515c6224/79903d27bae38742936c6eea68084f43/d1af1c36e5.f.png

When I open a new tab a link is automatically loading , The link is as follows. http://websearch.lookforithere.info/?r=2013/05/20

I request you to please help me to remove this.

Regards, Rakesh

I cannot get PDF files to open for viewing in Firefox. I am on Mac OS platform. This seems to be such an ongoing issue. I have followed the troubleshooting procedures to no avail. I like the look of Firefox better than Chrome, but I am switching over to Chrome because PDF's are so much easier to handle on Chrome, and I am sick of wasting time with this. Any last minute tips or advice?

MacBook Pro 8,2 with OS X 10.6.8 4GB RAM 2GH Core i7 Firefox 20.0 Shockwave Flash 11.7.700.169 Hardware acceleration enabled. Flash player plugin often starts at 40% to 60% of CPU but sometimes slowly builds up to where Activity Monitor is showing close to or even over 100% of CPU effort. Processors heat up and fans run at over 4,000 RPM. Video begins to drop frames and may eventually stop. Only solution (but not good) seems to be to either kill (force-quit) the Shockwave process or quit/reopen Firefox. I suspect there may be other things using the Shockwave process elsewhere on the web page and/or on other tabs that I can't find. (Running Shockwave player in Safari seems to use much less CPU effort. Even when I play two full HD videos at the same time, it only uses 60% to 80% of CPU in Safari.) Is there another video player that I can use in place of Shockwave Flash?