Support Forum

Before I changed internet service providers, I could type my search queries into the url bar and receive search results from Google. After I switched ISPs, my queries typed into the url bar are put into my new ISP's horrible search engine. How do I change it back?

I've already tried going to about:config and changing the value of the keyword.URL preference to "http://www.google.com/search?ie=UTF-8&oe=UTF-8&q=" but that didn't fix my problem.

New information since creation of the post:

My ISP is Optimum. I have opted out of DNS Assistance and still have seen no change.

When my search term is two words or more, I am directed to Google search results. If my search term is only one word, however, I am still directed to Optimum's search results.

I can no longer zoom photos on eBay listings. I am able to zoom with internet explore but not firefox 19.0.2. I checked the cache - emptied, I checked the cookies - none, and I am private browsing. I am using a desktop pc running windows 7.

Thank you.

I use Windows7 and Hotmail in Firefox yet cannot default it as my mailto. I have seen gecko etc and it is the java bit that does nothing. Is there anyone that can solve this simply, I used an app before but I cannot find it now. Be precise in your instructions. please.

I am unable to print anything from Firefox! I am using Firefox 19.0.2.

I performed a "Reset To Default State" for Firefox yesterday to fix some performance issues. Those issues are resolved, but now I can't print!

I am able to print to 'Microsoft XPS Document Writer' and save as an .xps file. But I am unable to actually print to my HP LaserJet printer.

Here are the steps I have taken trying to resolve the printing issue-

I opened the prefs.js file in WordPad and removed all entries beginning with 'print'. (When it did not resolve the issue, I restored the prefs.js file with a backup)

I downloaded and installed the latest driver for my printer from HP.

Still unable to print from Firefox after taking those steps. Note that I am able to print from any program other than Firefox.

What steps can I take to fix this issue?

When using Firefox's "Save Page As", web pages are saved improperly, shreaded, or missing parts. The save copy should look identical to the web page and contain all files for offline viewing.

SUPPOSEDLY this issue was solved; it wasn't, not by any of the answerers. I solved it. I tried Search Reset 0.2 and found that it did NOTHING. Same problem: Every time you open a new tab, Bing opens the accursed thing (I blame Mozilla because when I installed the package I got from their site, it informed me during installation that it was optimized for Bing and I LOATHE Bing and was pissed because no non-Bing alternative was offered), NOT the default New Tab page with recently used page panes on it. I removed a disabled toolbar incompatible with this newer version of Firefox, uTorrent Community Toolbar, and Webroot toolbar (keep in mind that the Search Reset is supposed to be a No Restart Required add-on). I restarted, opened a new tab, and was gratified to see NO BING BULLCRAP.

One might argue that this was covered and closed already. Not exactly, not specifically. Generalities are NO GOOD for specific problems. I can't explain WHY this worked, because NONE of the toolbars had anything to do with Bing, and none of the toolbars in question had been active (uTorrent Community Toolbar had been removed in Control Panel> Programs & Features, yet still showed up in Firefox's toolbars list; this seems to happen with Firefox sometimes).

I don't need an answer...NOW, but I think a few others might find this works for them. For a variety of reasons, not everyone will get the same results, or even SEE this problem on their systems. I would have added this to the question that didn't satisfy me, but someone CLOSED it.

For some Reason ASK has become my search engine for the Firefox main page main search bar, I would like to return my search engine back to Google. How can this be done?

Ever since my Hotmail account was upgraded to Outlook, the file attachment button doesn't work. The arrow doesn't even turn into a hand - it's as if Firefox doesn't even see it. It works fine in IE, but I prefer to use Firefox. I have seen various people offering solutions such as getting the latest version of Silverlight or disabling it, removing Adblocker and installing Webmail Adblocker instead. I have tried all these options and nothing works.

Surely this is an issue with Firefox that needs to be resolved. Until then I would like a work around solution.

Just upgraded to 19.0.2.

Have Options set to "show my windows and tabs from last time" and is suddenly not restoring if I exit using File and then Exit command. It randomly saves a prior tab from the last time I rebooted only. It is, however, acting on the startup commands. For example, when I select "show blank page" or "show home page", it works. As soon as I select "show my windows and tabs from last time", it goes back to tab prior to the reboot and not the last tabs that I had prior to closing the last session.

When I exit using the "X" at the top right hand corner, however, no problem. My tabs from the previous session automatically re-appear but ONLY if I have "Show All Bookmarks" activated. If I exit that, then once again, that tab prior to the reboot reappears.

I tried uninstalling and reinstalling FF (keeping my prior settings) and it did nothing. I have the history under the Privacy tab set to "remember history"

On a side note, I tried my other PC with the same version of FF, and it does not have this problem

We are an internet retailer (BettyMills.com) and recently started having customers and our internal users reporting two issues.

It is random, but due to the high volume of traffic on our website, it is a high enough frequency to be very troubling.

The webpage does not fully render, and the customer sees a dump of the page without formatting, just a listing of all the links on our page and the images dumped out and out of place.

We thought this was initially a comcast DNS issue, but seems it is happening beyond that.

I'm on Firefox 19.x and I've never had the issue, but I've witnessed it on about half dozen of our staff computers and external customers.

Has anyone seen this issue or any way to know how to trouble shoot it?

We can't recreate it on demand so very difficult to debug it.

Vic

Firefox keeps freezing repeatedly when I try to watch a video on Youtube. This has never happen before and started today (Wednesday) for some strange reason. I already restarted Firefox and my Abode Flash Player is up to date. Any possible answers and solutions?

I've gone through all the suggestions, troubleshooting listed here and nothing has worked in stopping this "hanging" business. It started earlier this week with FF16. So I tried uninstalling, clearing out any traces of it, profiles and all. R-installed with the previous extensions, plugins and scripts. Still did it. So I either disabled or uninstalled said add-ons. Still did it. Upgraded to 17, then 18. Same problem. "Not responding" every couple of minutes for just a few seconds, longer when I switched tabs. I'm a heavy tab user, but given the problem, I've gone down to no more than 3 open at the same time. Still hangs. So I decided to do a complete overhaul. Did a reset. I even thought it was my computer (Vista with SP2) which had been working fine and was slowing down around the same time FF was hanging and being a resource hog.

With FF uninstalled, with the help of Microsoft support, I worked on the laptop. Uninstalled my usual programs, including AV (which had avast). Moved all my files to an external hard drive. In essence leaving my computer with bare bones. Did a defrag and a system restore. I reinstalled av, then ran it. All clear. Ran malwarebytes. All clear. Ran registry clean. All fine. So I reinstalled FF18 and did not use any add-ons. Still hanged. Went up to FF19 beta thinking whatever but there is, would be cured. And it worked fine witn no add-ons. So I started installing my usuals, but leaving only the most important ones, ABP, No Script. Was ok so I added greasemonkey, smartest toolbar, download statusbar and unhide passwors. All which I've used for years with no problems. And FF19 worked fine with no hanging for like a day and a half. Today, (jan 24) not only is it haning and not responding again, but it's doing it more frequently and for longer.

FF never has crashed, it just hangs and freezes. My job is ALL online. I don't like Chrome (not user friendly to me). I'd rather avoid using IE. I'm a user of FF since day one, but this is stressing me out because I cannot do my job properly.

What can I do to make it stop? My only other option is to just forget FF and try and get used to Opera.

Now that I think about it, could this hanging problem be related to the Java issue that has come out publicly recently?

I don't know what else to do. I've tried everything that has been written here. Trust me, I've wasted 2 days on this issue. Time I'll never get back and I could've used to do work.

Thanks

I am using Windows XP. My Firefox 19.0 with yahoo-1.10 edition works fine. Before I had problem not showing pictures on webs so I tried to remove program (which shows as Mozilla Firefox 13.0.1) thru add/remove as said above and also tried thru helper.exe but nothing happens. Can some one help why it is not working? and how to resolve?

I am using Firefox 19.0.2 on Win 7.

When I go to private browsing mode all of my history is still recorded.

I tried it in Firefox safe mode and had the same problem.

Some time ago I used Prism to create standalone web applications of websites I use the most (i.e. gmail, facebook), now I saw that Prism project was abandoned and replaced by Chromeless which it's also abandoned : I want to ask if, just now, is there a way to obtain something similar to Prism/Chromeless and re-create mine web applications with desktop icon and so on.

When I watch a video with Mozilla Firefox on sites like YouTube, Google Video or Bing Video in full screen the taskbar shows at the bottom of my screen and doesn't disappear like it does in Internet Explorer. How do I watch videos in full screen without the taskbar showing? It's not a website problem, it's not a Windows problem, it only does this on Mozilla Firefox's browser. All three websites play perfect full screen video on the Internet Explorer browser with no taskbar showing at the bottom..

This isn't really a question, but I hope it will help some people. I had the bing toolbar appear at the top of firefox, and I tried every suggestion I found to delete it, in addition to ways I already knew. Nothing worked...until I searched through tools/options and found my home page had been changed. I simply changed it back to what it was before bing took over. Now everything is back to normal.

I have checked through my add-ons and can't find the solution. I've read answers that state go to the about: config. I can't find that either. I simply want my most visited sites upon opening a new tab feature restored. Help, please.