Support Forum

Recently parts of the text but not all the text on a webpage has started to blur or distort. Sometimes this distortion moves to the right. If i hover my mouse over the distortion or scroll the page it disappears. This is especially annoying on Facebook ect. I have not noticed this problem in IE or Chome but i havn't used either for prolonged periods to be honest. It's hard to test what causes it because the problem is intermittent, Facebook is affected the worst but have had this problem on other websites including this form and even in the Addon menu.

I have tried, running in safe mode, disabling plugins and clearing the cache none of which have solved the problem.

here's a screenshot of the distortion: http://img5.imageshack.us/img5/2128/facebookblur.png

I am running Firefox 19.0.2 on Windows XP (SP3). As a part of my KASPERSKY INTERNET Security 2013 the following add-ons (all version 13.0.1.4250) are installed (a) Kaspersky URL Advisor (b) Content Blocker (c) Safe money and (d) Virtual keyboard . They were all enabled and active when the KIS was installed on 17-2-2013 but a subsequent update of Firefox has disabled them all. I want that Firefox should update itself only if all the existing add-ons are compatible with it, else the existing version should continue unchanged. How do I achieve this? What is the last version of Firefox that is compatible with these add-ons?

Firefox mi navegador favorito por excelencia, lo tuve que dejar por un tiempo ya que me compré una targeta de video hace poco, la cual me empeso a dar una serie de problemas con el funcionamiento del navegador, el cual es mi favorito por el tema de la privacidad, por sobre todo la posibilidad de borrar la información una ves es cerrado el navegador. El problema de fondo es que estoy navegando y derrepente, de la nada el navegador se cuelga, (se cierra por completo) y me ofrece recuperar las pestañas, pero al reiniciarse sale la ventana de firefox en blanco, lo cual es bastate grave ya que eh perdido bastante informacion por el mismo problema. Solo por este grave problema debí cambiarme temporalmente a Google Chrome que nunca se cierra y si una pestaña da problemas esta se restaura o actuliza, sin interferir el funcionamiento de las otras, de esta manera no pierdo toda la informacion y quedo con un navegador en blanco. Eh revisado muchos foros, tengo mis drivers al día, mis extensiones y navegador actulizados, incluso formatié el ordenador para ver si era problema de algún malware pero el problema persiste. Mi sospecha principal creo que se vincula a la targeta de video, pero niun otro software me ah dado problemas. Me gustaría saber si, ¿Existe alguna extension que remplaze el mecanismo de "cuelgue" por el de google chrome sin el que firefox usa que cierre el navegador completo para que posteriormenete pierda todo y no recupere nada? Esta es mi última ayuda, ya eh leido basatante para poder reutilizar mi navegador favorito, si el problema persiste tendré que cambiarme a Google Chrome o comprarme un ordenador nuevo lo cual no lo haría por un navegador. Ayuda! equipo de firefox :(

This continues my previous thread.

jscher2000, it was my fault for the disappearance of Private Browsing. In changing the Privacy settings I inadvertantly checked the box that takes Private Browsing away. All is good now except the Copy/Paste issue.

jbacinti

Before the recent update, 19.0, I would google something and see [PDF] next to a link. I click the middle mouse button to open it in a new tab. Firefox would download the file and open it with Adobe Reader. I like this.

With the new update 19.0, the pdf file would be opened in the new tab. I have to go and down load it and then open it in Adobe. I don't like this.

I go into preferences under applications. I look to see if I can change this. Next to Adobe Reader document, I choose Use Adobe Reader, but when I click on a [PDF] link, it still opens the file in Firefox and not Adobe.

I want it back to the way it was.

I wish to be able to block a site from ever being seen in Firefox. Internet Explorer allows a list of blocked sites in each category - e.g. Internet, Trusted, etc. It includes a wildcard facility. How can I do this in Firefox?

Yes, it's an old chestnut this one: various pages loading completely blank. I have no security issues – ran combofix just in case – everything is working OK... except Firefox and its blank pages.

I followed advice given in the following post and there were no suspicious addons:

http://support.mozilla.org/en-US/questions/940483

I load these blank pages in IE without any problems - If it’s simply a question of updating Firefox I shall do so, but this shouldn’t be happening in the first place.

each time the new download was installed, it completely locked up firefox. the absolute only way in was to uninstall the download. i changed the setting to manual download. it still wants to update. not sure if this is necessary and if so how to keep it from locking up the system. i did try rebooting the system to see if that would help. it did not.

I was told that, once I installed and used CHROME, it took over for most of any other browser's operation. I have removed CHROME as best I could, because of privacy concerns, but I notice in FIREFOX's about:config many references to CHROME. I would like to remove them. Is it advisable or safe? Or would I be better off un-installing FIREFOX and downloading a new copy of it??... and if so, how do I save my Bookmarks, etc.?? Best Regards, Bill Lindquist

Control key (ctrl) zooms window, can't copy, paste, etc. using the control key without the window zooming in, this does not happen using other browsers, it started about 1 week ago, possibly after the last firefix upgrade, windows 8

When I scroll down a page, it automatically goes back to the top. Not sure this is related strictly to Firefox.

Does anyone know of a legitimate alternative human support option for Firefox, such as telephone, or chat, or direct one on one email, including paid/fee-based, options?

Thanks,

SK

The c-suckers here have blocked access to download page for firefox. every link on the mozilla.org pages just takes you back to the blocked download page. Is there a trusted ftp site where I can download the current version? I've even tried to download the beta version. the installer loads an runs, but the connection is always reset.

In newer versions of FF the bookmarks toolbar is off by default, as described here: https://support.mozilla.org/en-US/kb/customize-firefox-controls-buttons-and-toolbars?esab=a&as=aaq

I know how to re-enable it manually, which I have to do every single time I start FF. How can I change the default to "on"?

My sincerest apologies if this double posts! The first time I attempted to send, it claimed I didn't have permission to access the page.

Anyway, I've recently upgraded from Firefox 14 (portable) to Firefox 19 (also portable), and noticed that the way Fx19 handles partially loaded images is much different. I don't know if this is a setting (I've looked and found nothing) or if it's a quirk of the browser, but I need the functionality that it used to have in order to properly use the internet with the speed of connection I have. So, I'm hoping someone can help me figure out a way to make Firefox 19 behave as 14 did.

In Fx14, and the way I need it to behave, when I stopped a page that was loading, images froze how they were -- even if they weren't fully loaded. So I'd have a partial piece of some images, a frozen frame on some gifs, but enough to figure out what I was looking at and whether I wanted to right click > reload image to see the full thing or scroll on past and save my bandwidth and time. (Since I view image-heavy sites such as tumblr, this is actually quite necessary for me!)

Now, if I stop a page while it's loading, any images that aren't fully loaded blink out of existence and become empty boxes. This is completely useless to me and very frustrating. But I'd greatly prefer if there's an extension or setting or about:config trick in there somewhere to bring back the old functionality. (To me, it almost seems like it might be a bug, that it's turning so many things into placeholders now.) I'd rather not have to downgrade just to get this important feature back, especially since Firefox 19 runs far more smoothly than Firefox 14 did, but it's something that I can't do without due to how I browse the internet.

Before I changed internet service providers, I could type my search queries into the url bar and receive search results from Google. After I switched ISPs, my queries typed into the url bar are put into my new ISP's horrible search engine. How do I change it back?

I've already tried going to about:config and changing the value of the keyword.URL preference to "http://www.google.com/search?ie=UTF-8&oe=UTF-8&q=" but that didn't fix my problem.

New information since creation of the post:

My ISP is Optimum. I have opted out of DNS Assistance and still have seen no change.

When my search term is two words or more, I am directed to Google search results. If my search term is only one word, however, I am still directed to Optimum's search results.

I have a number of documents I want to embed in webpages for easy access. These are PDFs generated with pdftex locally under MikTeX. They use Adobe Minion Pro font. They render flawlessly in Adobe Reader, Sumatra, PDFXchange, and in Chrome (with its built-in viewer). They are also fine in APV PDF Viewer (MuPDF library) and PDF to GO (Documents to Go) on Android . . . you get the idea. But in Firefox they render interspersed with random characters. Example pdf and screen captures available (I don't see a way to post them).

In the meantime I've replaced the PDF.js with the Adobe Plug-in which fixes the issue for me. I'm concerned about others who may visit the site with Firefox as the default setting leaves these documents all but unreadable. Must I alter them to use a different font in order to preserve compatibility with pdf.js? Minion is widely distributed and well regarded (and not cheap) it would require significant adjustment to the formatting as well . . . Please advise.

I used to be able to choose from all folders when bookmarking a site. I was able to click on 'Choose' and all folder would drop down. After a firefox update yesterday, only 5 folders show up, along with the 'Choose' option. When I click on 'Choose' it takes me to to 'UnSorted Bookmarks'. Has this happened to anyone else and how do I get out of this?

Firefox used to delete history just fine, before the recent update. I have my history settings to "never remember history" and clear my history after signing out of any website. Firefox also used to log me out of all sites with the click of the "clear all history" button, but it now remains signed in. This is really annoying and troublesome and a waste of time for me to always have to sign in and out of every one of my accounts. I also cleared my history and still have youtube videos in the "recommended for you" section after I signed out and cleared my history, meaning it didn't actually clear it. When I open the "history" tab, it does not show any history.