Support Forum

Realplayer download feature (cursor over a youtube video, "download this video" pops up) has recently quit working for me (I've been using it for months). I've searched knowledge bases and forums extensively and tried all the suggestions., such as rolling back from Flash Player 11.5 to 10.3 (no luck), disabling/enabling RealPlayer Download plugin in Firefox (no luck), etc. The one suggestion I'd like to try but can't is going into RealPlayer preferences and enabling/disabling the "Download and Record" function. I can't because all I have in my preferences is "Recording" and the options have nothing to do with downloading. None of the RealNetworks/RealPlayer support sites are helpful at all...

However, the download feature works just fine in Internet Explorer

A script on this page may be busy, or it may have stopped responding. You can stop the script now, or you can continue to see if the script will complete. https://fbstatic-a.akamaihd.net/rsrc.php/v2/yG/r/rEq55HRbeKE.js:64 This script pops up no matter what page I'm on every 15 - 20 mins. How do I fix it?

I have OS 10.8.4, FireFox 18.0.2 and I can't viiew video links nor play audio links on websites. Can't find quicktime plug-in for firefox either. All google searches for same come up empty. What is going on? I can get the plug-in for Chrome but not FireFox. Add-ons manager also can't find the quicktime app.

When I try clicking on a link that has audio, I get the message about needing a plug-in and advice to click the link to find one. There are none.

What do I have to do to get quicktime plug-in on my mac?

BTW, QuickTime itself works just fine; I just can't play mpr etc files through FireFox.

Thanks for your help.

You know you have a search bar on the top left of FireFox there it nomally has Yahoo, Google, etc that you can select when searching for something. Well they dissappeared niether Yahoo Search or Google Search is there I didn't remove them they disappeared. I am running firefox 18. I don't know how to get them back when I click get more search engines there is no Yahoo or Google Search addon for the FireFox search bar. Please Help.

When I watched utube videos I used to just left click on the moving downloadhealper icon on the left hand side of the video and a little number would come up next to the downloadhelper icon above in the firefox tool bar, and if I clicked on tools and looked under downloads then I could check on its progress, but now nothing is there, in fact the icon next to any video does not even move anymore. P.S. Am I doing something wrong? I'm running windows 7. Could you help me please. Regards: Mark.

I like having a large cache thereby being able to search way back in my browsing history for web pages, and see previously clicked links no matter how long ago I clicked them, however it occurs to me that to avail myself of this benefit I also have to allow FF to cache everything else - text & javascript junk, old cookies, and hundreds of megs worth of pictures and flash bits that make the web look pretty.

I'd love a way to set expiry dates on the cache based on file types, e.g. htm/html: never delete. cookies: maybe, based on rules I set (option to add filters etc would be cool), pics & videos: a week or so, etc..

I assume this doesn't already exist as I can't find any reference to it when searching, and it's defo not natively available through the basic interface. How much work would it be to develop, and would anyone else benefit from this function?

Snap.do, what mire is there to say. Ad/Remove doesn't get rid of it. Reset Firefox to default does not either. Windows Security Essentials and Malwarebytes are finding well over a dozen trojans. Is there a simple fix?

I am new to firefox and a lot of learning to take in.we had IE8 with lots of problems so went to firefox.gets confusing for us at times as we don't know a lot about computers.don't know how to get back of browser,things we had before:eg. page,i did get print,cut,copy,paste ok.don't have internet options on browser..but what really is frustrating,i have read many times how to get a blank page up when you click on a new tab above add.bar.all we get is this box that says.. server not found..with a bunch of foreign symbols.im tired of looking.suggestions? please tell us in easy terms.tks so much..we are using firefox mozilla 18.01 tks cheryl

Hello Firefox, Google comes up as my Home Page, but when I enter, it defaults to www.ask.com. How do I keep it on Google please? Thanks, Sharron

Since 18.0 can't click on wmv link, the entire browser HANGS and have to close ALL TABS. I went to the site at Microsoft and downloaded the XP-Windows7 plugin, and installed it. (by the way, that plugin is 6 years old - can't MIGHTY MICROSOFT write a new one?)

So now the plugin shows installed and working, but every single time I try to access a wmv file, it HANGS FIREFOX. I have my OWN WEBSITE that I can't even open anymore, how embarrassing. HELP!

Windows 7 Home Premium on Intel i7 64 bit with 6gb RAM

Have been using Firefox as my browser for about 3 yrs. Has worked great with my Yahoo Mail. About 2 days ago I am unable to compose, forward, or reply to any of my E-mails. When I try to forward an E-mail I get: "Yahoo is unable to locate that information at this time". When I try to compose a new E-mail nothing can be typed into the format of the E-mail. When I go to IE for my browser, everything works properly. I am using Version 18 of Firefox & have not installed new software or changed any settings on my computer.

Search from location bar (CTR+L) works fine if I type several words (for example, "bla bla"). But if I type just one (for example, "bla" or "bla-bla") word then the search doesn't work.

I want to resolve it without any additional extensions.

Several hours of googling didn't get me a positive result. Please help me.

A few days ago, Firefox updated itself to the 18.0.1 version. Now, each time Firefox updates itself, I tend to lose some of my preferences, those being: opening new tabs as a blank page, tabs being on the bottom, and showing my windows and tabs from last time. Usually, though, once I go and change these things back to the way I like them, they stay like that and I have no further problems.

However, this time Firefox won't save my preferences. The tabs go back to being on top, the tabs I last closed aren't there, and these tool bars I don't want keep appearing. Instead, three tabs are always there upon opening Firefox: Welcome to Firefox, Mozilla Firefox Start Page, and Yahoo! Toolbar. Also, when opening a new tab, the page says, "page does not exist" or something, and the URL is not even comprehensible, just random letters like someone bashed their head into the keyboard, something like: "jkfui87$^&%$$09."

I've tried resetting Firefox like it says in the "How to fix preferences that won't save" page, but it didn't help. As for deleting certain files from the profile folder, before I resetted Firefox, I only had "user" and "prefs" and "Invalidprefs" which weren't exactly what that self-helping page asked for so I didn't delete them. After I resetted Firefox I lost the "user" file, but I still have the other two. Should I try deleting them even if they're not exactly like the page describes? They are missing the ".js" part so I haven't felt comfortable messing with them.

Please give me some advice. I'm tired of having to go change my settings in "about:config" each time I open Firefox. But I really don't want to try anything that would delete my bookmarks or history, as I'm very dependent of them.

Running Windows 8, Firefox 18.0.1, plugin Shockwave Flash 11.5.502.146 (current version, according to Firefox plugin check).

Firefox freezes every time when loading a page with Flash content when the Flash plugin is enabled. Firefox does not freeze when the Flash plugin is disabled. Repeatable, tested and confirmed multiple times - freezes consistently with Flash plugin enabled, loads pages perfectly when Flash plugin is disabled (though without Flash content).

When in this frozen state, Firefox is completely unresponsive - displays a blank page, can't type anything, can't click on or move/minimize the window. Must be force-quit via task manager.

Other browsers (e.g. Chrome) do not have this issue with Flash. Have noticed several similar problems reported with Firefox and Flash, but the only solution I have seen offered is to downgrade Flash (and introduce potential security issues). Surely there must be a better option? This is a massive issue for me - Firefox is my preferred browser but I cannot use it while it has this allergic reaction to the Flash plugin.

upgraded to version 18.0.2 Firefox started getting flash player fail message tried installing flashplayer11x32_mssd_aih.exe install windows just closes and still no flash in firefox

I am running WIndows 7 Pro and Firefox 18.0.1

I use a Logitech Performance Mouse MX .. I am having a major issue with mouse wheel scrolling speed..it is ludicrously slow...what should take a couple of rolls takes endless rolling of the wheel to move tiny amounts..i don't remember this happening with any previous version of Firefox but it is starting to drive me to distraction...The scrolling works perfectly in othert programs such as Excel and works perfectly on the latest version of IE.

Please help before I get the urge to launch the mouse and or the pc out of the window in disgust.

many Thanks.

Buzz

I recently updated firefox and found that soundcloud wasn't working. It's loading songs but once I press play nothing happens. I received an alert in the top corner of the page suggesting I turn off adblocker or enable flash. I don't have an adblocker and I have the flash plugin and it is up to date. I can't figure out what else it could possibly be.

I don't have Java installed so clearing my cache isn't going to fix the issue. Please help ;__;

I am able to use other websites, but the minute I try to open facebook, my browser crashes.

Crash ID: bp-31df056a-09bb-4eaf-b00b-af2402130131

Crash ID: bp-ea6b57c2-d691-4b0d-a203-6e58e2130130

Crash ID: bp-c573690a-b70f-41cd-8394-ac9f82130116

Crash ID: bp-5c7fa52d-3c70-4b91-88cd-b3b0e2130116

Crash ID: bp-e69a1f8f-7fd2-4e77-9e2f-51f6b2130116