Support Forum

I am running on Windows 7 x64, and whenever I try to use a version of Firefox newer than 17.0.1, I get the "couldn't load XPCOM" error, followed by two instances of "FlashPlayerPlugin11_5_502_149.exe - Bad Image: C:\Windows\system32\msdmo.dll is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support."

Then Firefox closes. Every time I try to open it, this happens; it is unusable until I uninstall Firefox, delete the folder in Program Files, and reinstall 17.0.1.

The MSDMO.dll error shows up even in 17.0.1; I'm not sure whether they're related, but in 17.0.1 only one instance of it shows up shortly after I open FF, and then FF works normally.

The MSDMO error has been showing up since sometime last summer, but doesn't seem to interfere with much.

I use a Mac desktop version 10.6.8. On advice from my ISP and Apple advisers they said uninstall Firefox and then reinstall a new version and that should not have Alot as the opening page. Have tried this several times following online instructions but each time the new version opens with Alot!

I had a windows XP and I was able to download the plug in to remove the Timeline. Now I have a new computer windows 7, I am unable to find any plug in or anything that will take that dam timeline off FB. I have tried many different sights but no luck. Can anyone help me? PLEASE?????

After rebooting, firefox has suddenly started filling my command line box with garbage about everything it's doing.

Where is it coming from, and how can I turn it off?

Here's an example from when I load reddit:

cl: event passed to calcTab
cl: hsl
cl: event passed to calcTab
cl: hslinfo: ACTIVATE TAB
info: about:blank
info: ACTIVATE TAB
info: file:///C:/Documents%20and%20Settings/Admin/My%20Documents/HOME.HTM
info: BUBBLE URL: https://privacyfix.com/scorebubble/score?domain=reddit.com&hel
 [1] pus=1&blockfb=1&blockgl=1&blocktr=0&allow=0&days=123&version=3.0.2
info: SAVE SCORE FOR TAB
info: reddit.com
info: UPDATE ICON
info: http://www.reddit.com/[2]
info: UPDATE ICON
info: http://www.reddit.com/[3]
info: BUBBLE URL: https://privacyfix.com/scorebubble/score?domain=reddit.com&hel
[4] pus=1&blockfb=1&blockgl=1&blocktr=0&allow=0&days=123&version=3.0.2
info: SAVE SCORE FOR TAB
info: reddit.com
info: UPDATE ICON
info: http://www.reddit.com/submit?selftext=true[5]
info: UPDATE ICON
info: http://www.reddit.com/submit?selftext=true[6]

I have activated 'click to play' for plugins at the moment (by about:config). Whenever i click on a flash area in a website, my browser hangs up.

My browser is Firefox 17.0.1 (don't know, if the problem existed even with version 17.0). Firefox 16.0.2 is working properly with the same Flash plugin (current release by 26th, December, 2012).

My browser version is the official version, which is downloadable from the Firefox website at any time (and not the repository version from Ubuntu 12.04) and the flash plugin is saved in the 'plugins' subdirectory, as usual. (Firefox also hangs up with deactivated add-ons in safe mode, as plugins aren't deactivated in this mode)

I'm using the LATEST version of FIREFOX. Deleted old and installed newest version.

When I create a new email, every two lines, the FONT gets bigger.

This does NOT happen in CHROME.

What the --------?

Thanks,

NORM

I don't like how firefox treats sessions in the new versions. I mean in 3.6 I could easily restore a session, I could pick what pages/windows I don't like to be restored. And most importantly, I could keep more sessions. Example, lets say I have 10 tabs and I terminate firefox, next if I don't restore the tabs, I can keep that restoresession tab, and by following this I can have unlimited restore sessions so I can backup everything I need. So my question is: how can I change back to the old way firefox treated sessions. plus, I liked the 3.6 design better, though I managed to get a look that is very similar to 3.6, I just might go back to 3.6 just because of the restoresession thing.

Not really a question, more of a plea...

Firefox 18.0 crawls on my machine. Not the browsing as such; that's only a little slower than 17.0.1 (still noticeable). I'm talking about opening and traversing menus and entering text in text fields on sites. I had to go back to 17.0.1 as it was just too annoying. This is on Linux Mint Debian Edition (Debian Testing), using the nl localized Firefox downloaded from the Mozilla site. Switching off extensions and/or using a new profile didn't help. If this doesn't get any better in following versions, I'll have to look for another browser when 17.0.1 becomes too old. Please don't make me do that. I've just tried Chrome and quite frankly, it's a bit of a joke...

Running auto updated Firefox 17.0.1 on Windows 7. I used to be able to stream Netflix just fine until late in the evening, 11/30/2012. I tried to stream a movie and Netflix showed a window saying it couldn't due to a problem using Silverlight, code 2103. Netflix suggested I remove and reload Silverlight. I did, twice. I also updated Firefox yesterday, just in case. Still, no joy. I can stream Netflix just fine with Internet Explorer. What gives?

Update won't install. If I check for updates manually, it searches and searches and searches some more, and eventually I have to close it down. If I wait for the popup asking me to download and install, then this proceeds automatically and presents a large popup with a Finish button; if I press this nothing happens and eventually I have to close the window manually. 18.0.2 has not downloaded or installed. Very tedious! [PS I note that the troubleshooter installer is also hanging now. Everything else installs OK on my laptop, but not apparently Firefox stuff...]

My FireFox updated to 17.0.1 today a few things are not working.

1. My yahoo toolbar stopped working when I click on anything nothing happens,

2. My adblock plus disappeared and when i try to install it again Firefox said it appears to be corrupt

3. The Add-ons manager is not showing my Add-ons, extensions basically it just shows the Get Add-ons, extensions, appearance, and plugins and it dont show anything in them.

Whats going on? can I go back to the last update till it is fixed? how do I report this and get it fixed?

this started to happen about two months ago, have done two or three Firefox updated in that time period. About 20-30 minutes into web browsing (most days, not all), the mouse stops working, and two seconds later, Firefox is minimized. For the next 20 seconds, the computer doesn't respond to keyboard or mouse input, even ctrl-alt-del doesn't effect computer. After 20 seconds, Firefox comes back up as if nothing happened,. If I had hit ctrl-alt-del, then that screen appears. I've done a full scan with Norton and it didn't find anything. I have a Toshiba Portege R705, running Windows 7. I have IE installed, but can't remember the last time I used it. I may tried web surfing with IE, and see if it also goes into a "forced minimize". I didn't see anything on your web page about this type of failure. Have you ever heard of this before? Do you have any suggestions? rgstevens123@comcast.net

I'm currently encountering issues with ellipse rendering (SVG) in Firefox 17.0.1 under Windows.

As a specific example, I am using the sample HTML representing the two ellipses here:

http://www.w3.org/TR/SVG11/shapes.html#EllipseElement

I have noticed that the right-hand ellipse appears collapsed, as a single dot in this environment. However, when rendering in Chrome under Windows, or in Firefox 15.0.1 under Ubuntu, the right-hand ellipse appears as expected, as a blue outline.

Thank you.

When I open Gmail, I get the usual list of messages. When I click on a message to read it, everything appears as usual except the box with the message text in it. To see that text, I have to click in the Reply box, and then I'll see the original message text quoted.

This is true on three different Gmail accounts. I've not changed any Gmail settings. I have enabled and disabled various extensions and User Styles that affect Gmail, and turned off Greasemonkey, without effect.

Yesterday I did update Java 7 update 10, but Gmail was still working after that. I did install several new extensions at that time, but I tried disabling them and restarting, and the problem persisted.

Please help. Thanks.

After viewing imbedded videos for a time, the video ends up going away, but I still have sound. (So I know it's playing the video.) Doesn't seem to matter what site I'm on, the video ends up as a half screen or less, or black screen. I can shut down Firefox and restart it, and all is well again for a time. I get no error message since the video is playing even if I can't see the video part of it, and I can't seem to find any problems anywhere on the system that would be causing this. Since all comes back to normal with a restart of Firefox, I thought this would be a good place to start looking for a fix.

I've updated java from version 7 update 9 to version 7 update 10 and now firefox has "For your safety, Firefox has disabled your outdated version of Java. Please upgrade to the latest version.". I assume the block list thinks it's seeing version7 update 1 ?!

Firefox' about window shows "Restart to Update" every time an update is released, as many other users already reported. After restarting the same happens again. This issue is as old as Mozilla is providing the Mozilla Maintenance Service. Completely uninstalling, rebooting and reinstalling Firefox, as suggested in the KB, only works until a new update is released! This, unfortunately, already forced me to replace Firefox on all machines in my domain with Chrome half a year ago. Despite MSI deploy of Chrome, it keeps all Chrome installations up-to-date without any Admin intervention.

> This problem occurs Workgroup-PCs as well as Domain-joined-PCs on operating systems Windows XP SP3, Windows 7 and Windows 8 or the respective server equivalent.

> Sometimes, "Restart to Update" is shown when Firefox is already current, sometimes it is not current.

> The problem occurs only for ordinary Windows User Accounts (not Administrators). When logging in as Admin it says "Hooray..." and in about window it says "up to date".

> When restarting and logging in as ordinary User, it again shows "Restart to Update".

> Possibly this is caused by a permissions problem for ordinary Users to query the Mozilla Maintenance Service!?

I have installed FT Graphite Glow 5.11 Classic Compact 16.0.2 Foxdie (Graphite)15 FT DeepDark 5.4 Silvermel

After about 20 or so startup or opening of Firefox, Firefox reverts back to the default appearance. Why??? This has never happened before version 17. What has changed????