Support Forum

Dear Sirs, can you, please, tell me, how to install the certificate issued to me by bank, so as to use the site of the bank for transactions with Mozzila on my Galaxy S III ?

Thank you !

Kind regards,

dr Petko Valov

On my Linux Ubuntu system with Firefox 17.0.1 (and with several earlier releases, eg 12-16 I think) after a few weeks the tab triangle or arrowhead on one or more Firefox windows becomes defective. This problem is different from http://support.mozilla.org/en-US/questions/931515 in that if I restart the browser and resume the Firefox session the problem goes away for a while. (Note: I will wait until 05:00 UTC on 28 Dec before restarting FF to clear the current instance of the problem, in case anyone can suggest other relevant tests or data.)

The main symptoms are these: Triple click no longer slides the list of tabs all the way left or right. Double click appears to work once (from an extreme end). Single clicks step the tab list one tab at a time up to near an extreme end but then stop working before the extreme tab becomes visible. The following paragraphs give some more details about the symptoms.

When the problem occurs, tabs for new pages (eg reached by links from the right-most visible tab and opened in new tabs) do not become visible (that is, are not squeezed into the list on the tabs bar). The right-facing triangle, although not grayed out, does not make the tabs for the newly opened pages visible, but seems to have no effect. Clicking the X for the right-most visible tab closes that page and then one of the tabs that are "hidden out to the right" becomes visible, but other tabs out to the right remain inaccessible.

Meanwhile, the tab triangle arrowheads continue to work ok on other FF windows. For example, the left and right tab triangles in this current FF window (where 15 tabs are visible for 17 pages open in the window) are working fine. But in the FF window with the problem (where 15 tabs are visible for 40 pages open in the window) the triangles stop working one tab too soon: they don't give access to the leftmost or rightmost tab.

Note, clicking + (Open a new tab) jumped the list to the right end, with the new tab and an empty page visible; but after I clicked the left triangle three times, so that the new tab scrolled off to the right, no matter how many times I click the right triangle, that tab remains invisible, even though the webpage for it is still visible as the currently selected page. Opening a URL from command line acts the same way.

The system runs Linux 3.2.0-35-generic #55-Ubuntu 12.04.1 LTS x86_64 system with Firefox 17.0.1. I don't remember when I first encountered the problem but believe it was in 2011 (vs 2010) on a Fedora 7 system. Restarting FF has always cleared the problem. The command line "echo session $DESKTOP_SESSION desktop $XDG_CURRENT_DESKTOP; wmctrl -m" produces (in part)

   session ubuntu-2d desktop Unity
   Name: Metacity

"top" shows, in part:

 PID PR  NI  VIRT  RES  SHR S %CPU %MEM    TIME+  COMMAND
3033  20   0 2158m 1.1g  38m S    7 28.7   3878:21 firefox

Note, I snipped 1200 lines of text from the Troubleshooting Information because the 50000 bytes in it pushed this post's length over the 30000 byte limit. All of the snipped lines started with "print.tmp.printerfeatures"

I have Comcast High Speed Internet service. It comes with Norton Internet Security. I use the Norton toolbar a lot. When I downloaded Firefox 17.0.1, I lost the Norton Toolbar. How can I get it back?

Running 17.01 because upgrade to 18.0 & 18.01 makes the search window on the firefox page stop working. Able to type into it with flashing cursor, but when you hit enter nothing happens.

I am running on Windows 7 x64, and whenever I try to use a version of Firefox newer than 17.0.1, I get the "couldn't load XPCOM" error, followed by two instances of "FlashPlayerPlugin11_5_502_149.exe - Bad Image: C:\Windows\system32\msdmo.dll is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support."

Then Firefox closes. Every time I try to open it, this happens; it is unusable until I uninstall Firefox, delete the folder in Program Files, and reinstall 17.0.1.

The MSDMO.dll error shows up even in 17.0.1; I'm not sure whether they're related, but in 17.0.1 only one instance of it shows up shortly after I open FF, and then FF works normally.

The MSDMO error has been showing up since sometime last summer, but doesn't seem to interfere with much.

I need to install an older version of Java on my Redhat 5 Enterprise workstation.

Since Firefox 17.0.5 the installation folder changed from /usr/lib64/mozilla to /usr/lib64/firefox. In the 64 bits version, there is no plugins folder, is that normal?

When I create the missing plugin folder and that I install the java plugin in it, it does not appears in the plugins list.

The 32 bits installation is working though ( /usr/lib/firefox/firefox ).

i can't log in to steam from firefox, while i can login just fine using steam client internal browser.

after i fill out my username and password on steam login page, the login button doesn't respond at all, i tried pressing enter and still no go, i think i can still login when i was on firefox 16.

and i have tried clean uninstall firefox 17 and then reinstalling it again, and it still wont work at all.

i've tried disabling my addon, cos i thought maybe some of the addons is causing issue, but still nothing.

addons that i used are adblock plus, better privacy and password manager.

please fix this, cause steam client internal browser are too slow.

When I try to tweet, I get the message "Your account may not be allowed to perform this action. Please refresh the page and try again". This is using firefox 17.1.1 on a toshiba laptop with Windows 7. It's been happening for the last few days. Just switched to MS explorer - twitter works fine. Ditto on ipad.

On most non-secure Web sites (http rather than https) I get sidebar popups on the right side of the screen. I have the popup blocker activated, but to no avail. I also have Adblock Plus 2.1.1 and Adblock Plus Popup Addon 0.5 installed and enabled -- also to no avail (though the sidbar popups are either empty of content or contain only a small box informing me of some "iReview" rating each of the displayed pages receives). How do I eliminate these sidebar completely, not just the ads they (probably) contain?

Hello, I am having trouble with Flash. I use Firefox (latest version), and was notified this morning that I needed to update my Flash version/plugin/whatever. I go to update, and it installed just fine (i.e. the install did not give me any error messages). However, I check the version on Adobe's site and the Firefox plugin checker, and it still not only says that I still need to update, but the Adobe website still says I have an old version.

I tried uninstalling/reinstalling the whole Flash program, restarting my computer, and restarting my browser, but they still say that I need to update.

So what is wrong/going on? Adobe's website is saying that Flash is running, and all websites (YouTube, various Flash-based games and items on art sites, Flash-based games, etc) that I suppose would run on Flash are running just fine, so why is Firefox saying I still need to update? Why is the Adobe site saying that I still have an old version?

Here are some screenshots, if it helps explain my problem better: http://oi46.tinypic.com/160rn0l.jpg http://oi50.tinypic.com/wtvgub.jpg (The scrolling text says "Flash Player is running on your computer) http://oi46.tinypic.com/6hkyyw.jpg

EDIT: Also further information, this all started at about 8:30 AM on the East Coast. Also, I did try going to Adobe themselves for help, but the chat support was no help; they told me to use the phone support, which, OF COURSE, costs money that I do not have. Ha.

If I load any page using Mozilla firefox, I find Indian Railway site home page coming up in some of the frames. This problem does not occur in Internet Explorer.

I have uninstalled and reinstalled Firefox but this problem continues. If required I can provide a screen shot of the problem. For example : If I need to design a template for any site, I should get a blank box for template design. But in Firefox, this blank box is filled with Indianrail.gov.in website home page not allowing me to do any work. Pl help in solving this issue.

Every FF after 17 has this effect of slowness for me. I have tried it on different sites with no great difference except that the more the content in a site the longer it will take to load. I have tried to:

1. Change profile 2. Turn off AV 3. Remove Addons / Extensions 4. Disable Javascript 5. Disable Hardware Acceleration 6. Run it on Safe Mode and other things suggested in here.

Nothing changed. This is strange because I've never had problems with FF.

The only thing that comes in my mind and something for the Developers to pay attention to, might be the new Javascript engine IonMonkey, the only major change that happened on FF, between version 17 and 18 may be responsible for the slowness!

hello, I'm setting up a TS enviroment with volatile profiles on TS 2008R2

I need every user to use theyr own profile at c:\firefox\%username%\defaultprofile (this folder is created by a logon script at the start of TS session from a master one and deleted at the end of the TS session)

everything is working perfectly (profiles.ini is saved in default user folder so is copied in every new created volatile profiles) except path with windows paramater %username%. -> firefox it's unable to find the profile.

If I manually edi profiles.ini changing %username% with the real username everything is OK, so I think the problem is here

There is another way to have a parameter inside the path?

Yahoo search engine seems to have imposed itself as default search engine whenever I open a new tab or use the small search pane on top right of screen. Is this a Firefox default setting and, if not, how can I switch it off?

I recently installed outlook on my machine. Now instead of Gmail as my default email it uses outlook and I want to change it back to Gmail but I do not have Mailto as a content type in apps. Please help.