Support Forum

Application Basics

       Name
       Firefox

       Version
       14.0.1

       User Agent
       Mozilla/5.0 (Windows NT 5.1; rv:14.0) Gecko/20100101 Firefox/14.0.1

       Profile Folder

         Show Folder

       Enabled Plugins

         about:plugins

       Build Configuration

         about:buildconfig

       Crash Reports

         about:crashes

       Memory Use

         about:memory

 Extensions

       Name

       Version

       Enabled

       ID

       Foxy SEO Tool
       0.8.6
       true
       foxyseotool@foxyseotool.com

       iMacros for Firefox
       7.6.0.2
       true
       {81BF1D23-5F17-408D-AC6B-BD6DF7CAF670}

       KGen
       0.8.1
       true
       kgen@elitwork.com

       Seerobots
       0.3.2
       true
       info@seerobots.com

       SEO Blogger
       1.0.8
       true
       seo-blogger@wordtracker.com

       SEO Doctor
       1.6.1
       true
       seodoctor@prelovac.com

       SeoQuake
       2.8.8
       true
       {317B5128-0B0B-49b2-B2DB-1E7560E16C74}

       socialmonkee
       2.0
       true
       sm@submitter.net

       Troubleshooter
       1.0a
       true
       troubleshooter@mozilla.org

       Yahoo! Toolbar
       2.5.1.20121012015120
       true
       {635abd67-4fe9-1b23-4f01-e679fa7484c1}

       avast! WebRep
       7.0.1474
       false
       wrc@avast.com

       Java Quick Starter
       1.0
       false
       jqs@sun.com

       My.Freeze.com NetAssistant
       3.5.0
       false
       {bff829b6-b433-42ce-9a19-e459d3e4e483}

       Smart Bookmarks Bar
       1.4.3
       false
       smartbookmarksbar@remy.juteau

       Xmarks
       4.1.3
       false
       foxmarks@kei.com

 Important Modified Preferences

     Name

     Value

       accessibility.typeaheadfind.flashBar
       0

       browser.cache.disk.capacity
       1048576

       browser.cache.disk.smart_size.first_run
       false

       browser.cache.disk.smart_size_cached_value
       655360

       browser.display.background_color
       #C0C0C0

       browser.display.use_system_colors
       true

       browser.history_expire_days.mirror
       180

       browser.places.importBookmarksHTML
       false

       browser.places.importDefaults
       false

       browser.places.leftPaneFolderId
       -1

       browser.places.migratePostDataAnnotations
       false

       browser.places.smartBookmarksVersion
       4

       browser.places.updateRecentTagsUri
       false

       browser.search.useDBForOrder
       true

       browser.startup.homepage
       http://www.yahoo.com/?ilc=1

       browser.startup.homepage_override.buildID
       20120713134347

       browser.startup.homepage_override.mstone
       14.0.1

       dom.max_script_run_time
       0

       extensions.lastAppVersion
       14.0.1

       network.cookie.prefsMigrated
       true

       network.http.max-connections
       32

       network.http.max-connections-per-server
       6

       network.http.max-persistent-connections-per-server
       4

       network.http.pipelining
       true

       network.http.pipelining.maxrequests
       8

       places.database.lastMaintenance
       1361428754

       places.history.expiration.transient_current_max_pages
       13370

       places.history.expiration.transient_optimal_database_size
       21390458

       places.last_vacuum
       1320412031

       print.print_printer
       Microsoft XPS Document Writer

       print.printer_Microsoft_XPS_Document_Writer.print_bgcolor
       false

       print.printer_Microsoft_XPS_Document_Writer.print_bgimages
       false

       print.printer_Microsoft_XPS_Document_Writer.print_command

       print.printer_Microsoft_XPS_Document_Writer.print_downloadfonts
       false

       print.printer_Microsoft_XPS_Document_Writer.print_edge_bottom
       0

       print.printer_Microsoft_XPS_Document_Writer.print_edge_left
       0

       print.printer_Microsoft_XPS_Document_Writer.print_edge_right
       0

       print.printer_Microsoft_XPS_Document_Writer.print_edge_top
       0

       print.printer_Microsoft_XPS_Document_Writer.print_evenpages
       true

       print.printer_Microsoft_XPS_Document_Writer.print_footercenter

       print.printer_Microsoft_XPS_Document_Writer.print_footerleft
       &PT

       print.printer_Microsoft_XPS_Document_Writer.print_footerright
       &D

       print.printer_Microsoft_XPS_Document_Writer.print_headercenter

       print.printer_Microsoft_XPS_Document_Writer.print_headerleft
       &T

       print.printer_Microsoft_XPS_Document_Writer.print_headerright
       &U

       print.printer_Microsoft_XPS_Document_Writer.print_in_color
       true

       print.printer_Microsoft_XPS_Document_Writer.print_margin_bottom
       0.5

       print.printer_Microsoft_XPS_Document_Writer.print_margin_left
       0.5

       print.printer_Microsoft_XPS_Document_Writer.print_margin_right
       0.5

       print.printer_Microsoft_XPS_Document_Writer.print_margin_top
       0.5

       print.printer_Microsoft_XPS_Document_Writer.print_oddpages
       true

       print.printer_Microsoft_XPS_Document_Writer.print_orientation
       0

       print.printer_Microsoft_XPS_Document_Writer.print_pagedelay
       500

       print.printer_Microsoft_XPS_Document_Writer.print_paper_data
       1

       print.printer_Microsoft_XPS_Document_Writer.print_paper_height
       11.00

       print.printer_Microsoft_XPS_Document_Writer.print_paper_size_type
       0

       print.printer_Microsoft_XPS_Document_Writer.print_paper_size_unit
       0

       print.printer_Microsoft_XPS_Document_Writer.print_paper_width
       8.50

       print.printer_Microsoft_XPS_Document_Writer.print_reversed
       false

       print.printer_Microsoft_XPS_Document_Writer.print_scaling
       1.00

       print.printer_Microsoft_XPS_Document_Writer.print_shrink_to_fit
       true

       print.printer_Microsoft_XPS_Document_Writer.print_to_file
       false

       print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_bottom
       0

       print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_left
       0

       print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_right
       0

       print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_top
       0

       privacy.clearOnShutdown.cookies
       false

       privacy.clearOnShutdown.downloads
       false

       privacy.clearOnShutdown.formdata
       false

       privacy.clearOnShutdown.history
       false

       privacy.cpd.downloads
       false

       privacy.cpd.history
       false

       privacy.cpd.sessions
       false

       privacy.sanitize.migrateFx3Prefs
       true

       privacy.sanitize.promptOnSanitize
       false

       privacy.sanitize.sanitizeOnShutdown
       true

       privacy.sanitize.timeSpan
       0

       security.warn_viewing_mixed
       false

 Graphics

       Adapter Description
       Intel(R) 82845G/GL/GE/PE/GV Graphics Controller

       Vendor ID
       0x8086

       Device ID
       0x2562

       Adapter RAM
       Unknown

       Adapter Drivers
       ialmrnt5

       Driver Version
       6.14.10.4342

       Driver Date
       6-21-2005

       WebGL Renderer
       false

       GPU Accelerated Windows
       0

 JavaScript

       Incremental GC
       1

 Library Versions

       Expected minimum version

       Version in use

       NSPR
       4.9
       4.9

       NSS
       3.13.5.0 Basic ECC
       3.13.5.0 Basic ECC

       NSS Util
       3.13.5.0
       3.13.5.0

       NSS SSL
       3.13.5.0 Basic ECC
       3.13.5.0 Basic ECC

       NSS S/MIME
       3.13.5.0 Basic ECC
       3.13.5.0 Basic ECC

hi, i have had to wipe the hard drive on my Mac due to software issues. I forgot to back up my bookmarks in Firefox. how do i find the folder in Time Machine to i can import them again ? There are various threads on the web saying go to user / Library / Application Support / Firefox - but i cannot see or find Firefox at all. any help would be greatly appreciated. thx.

Not just on the toolbar, but ALL bookmark icons. I hate them. Don't need them.

Is there a simple setting somewhere in Firefox to handle this? If not, perhaps it might be something they'd consider adding in the future to turn them off in the options or something?

The only thing I've seen so far here is an add-on that removes them from the toolbar. I want them all gone from all bookmark menus and prefer not to have to install further 3rd party apps to get this done.

I'm using the Windows version 14.0.1

Thanks in advance for any assistance someone can offer.

why my browser firefox in 5 or 10 minute load the new tab and address never input in it? below address: xn-- q>2n{1f-xia3b4nk0a0a88kh3ng29k3pa.xn--j0n=x}-7ha9knvta6i8dqfy42a125k....xn--ida

I am using Mac OS X Version 10.7.4. I am also running Firefox version 14.0.1. I am prompted to update to version 15, but when trying to update, the updating window hangs up for hours and never gets past "connecting to server." I have tried to install version 15 and trash my last version however I get another pop-up box that states something like "cannot complete due to some items being skipped." I followed the directions to troubleshoot (File > Get Info, then make sure all items are unlocked) but this still doesn't solve my problem. Can anyone offer some advice? Please?

This is new issue as this morning t was running fine then I refreshed home page and browser got into a loop of attempts to keep loading (desktop version of page) and then redirecting back to mobile version. Over and over. I clear cache and cookies and the Loop stops (temporarily) but the redirects to the mobile page seems to now be the default response to the www.washingtonpost.com site for this browser. Works fine in safari and chrome. So...i upgraded to ff14 (whihc I had been waitng on and same deal thing still occurs.

Firefox is not usable after I hibernate and resume Windows.

Not usable means that the tabs and toolbar buttons do not react on mouse clicks, scroll bars do not react and new URLs cannot be entered.

This happens on Windows 7 Enterprise as well as on Windows XP SP2 with Firefox 14.0.1.

It is very annoying since I usually have many windows and tabs open and often just suspend the system to resume several hours / next day. Workaround is to kill the process in the Taskmanager andrestart Firefox.

The same issue is present with Thunderbird.

I can't update my current Firefox. I go to Help/About Firefox... and ik keeps version 14.0.1 "up-to-date". When i do this to my brother's pc, there is immediately ask to install Firefox 15. But when i go to Help/About Firefox... Firefox keep saying "version 14.0.1 up to date". It is'nt up-to-date because there is already version 15.

So why Firefox says "version 14.0.1" and "up-to-date". By other computers who use Firefox and i go to Help/About Firefox there is immediately a pop up that says that there is a new version, but my pc isn't. What's the reason?

I can install Firefox 15 manually, but why my firefox don't update when i go to Help/About Firefox . So i have to wait?

On every website I try to go to on Mozilla Firefox, it comes up with this message:

The connection to the server was reset while the page was loading.

I've cleared my history, cookies and cache. I've restarted my computer. I've uninstalled then reinstalled Firefox. I've changed my proxy settings to "No Proxy". Still it shows up with this message for every website. My other browsers work fine, and it's not an internet issure. What can I do now?

I've noticed that, since yesterday, some of the Personas are not working. When I hover some of them (including a few that I've created myself), the theme will not appear on my Firefox, only the colors will. I'm not really sure what to do about it.

I can see that hundreds of other people also have this problem and I can't understand why Mozilla don't fix it.

When I go to print an email or a receipt, whether by printer or by PDF, I *sometimes* get the error, 'An unknown error occurred while printing.'

It is very frustrating as the problem is intermittent. Sometimes it works, sometimes it doesn't... even with the same page being printed. Incidentally, that page can be printed in both Chrome and Internet Explorer without a problem.

I have tried other "solutions" in similar, now closed, threads. However, 'reset' is not working for me. Closing Firefox and reopening doesn't work either. I have the latest version of Firefox: 14.0.1 and have Windows x64. There is enough available space in the cache...

I'm just at my wits end with this.

Whenever I access any "tab", enters "22find portal de sites" link as starting page. How can I delete this ? The "Start Icon" > Search does not find anything. (Sorry for poor english - portuguese is my language.

I've searched this up and followed all instructions that I could find but it didn't help. There's no trace of Babylon on my system, it's not in my add-ons or extensions, it's uninstalled from my computer complete and every bit has been removed (from system32 as well). My homepage is fine, but whenever I open a new tab, there's Babylon. It's really annoying because this is stopping me from using Firefox's useful option to pin sites for easy access. :/ Help?

"Content Encoding Error". This error is getting on my nerves. I've installed and reinstalled Firefox many times thinking that the error message would go away. No way! The error message comes up almost all the time. My IE works fine. What gives? If the Firefox team doesn't put its' resources to work and comes up with a working solution, many customers will abandon Firefox. Firefox Tech/Support do your job!

Hello. I want to move multiple bookmarks which are currently not in folders (below all of the folders in the bookmark menu) to different folders. From what I've read the way to do this is through "show all bookmarks". When I select "show all bookmarks" I only see the bookmark folders I have and not the "loose" ones outside of folders. How do I see these bookmarks? Thanks.

Running 14.0.1 on XP.

Swipe scrolling often gets misinterpreted as double click? I would like to see a more positive control for scrolling such as a scroll bar similar to Windows or Scroll Up and Scroll Down buttons.