Support Forum

I just updated my browser from 5.0 (the best version I have ever seen) because it recently started crashing like crazy. Now, to get to any of the options I have to click a small box in the top left of the screen before I can go to file, edit, internet options etc... How do I fix it so that my tools are lain out before me like before as in across the top of my browser?

Also, of my tabs are across the tip top of my screen, how do I put them back across the top of my browsing page instead of at the top of the screen.

I do not understand what idiot thought that defaulting these to the places they did (as in further away and more work to get to in both cases) but I would like to know what I have to do to get them back to their normal locations.

This applies to copying from any website, and pasting to any and all applications. This is exactly coincidental to install of 12.0. This is a basic, common, and essential function of any web browser. I've read various unacceptable "workarounds" in a couple posts, and am respectfully requesting a truly professional response from Firefox re: what exactly can be done to restore this basic, elementary function. I have been a major Firefox fan up until now, and need it to provide this basic functionality in a dependable way - simple right-click, copy image, and paste the image (not it's URL). Thanks for helping (hopefully).

The Scorch plugin that I installed can be found here...

http://www.sibelius.com/cgi-bin/download/get.pl?com=sh&prod=scorch

How do I get Firefox to see and use it? It doesn't show in "about:plugins"

The RAM for the video chipset is actually 64 MB's. The entry in the "troubleshooting information" says "unknown."

Thanks in advance for any help! :-)

now whenever i try to open batllefield heroes game it keeps asking me to dwnld again and again , the same thing for 500 times!!keeps telling that install plugin install plugin even though the add ons itself show that battlefieldheroes updater add on is installed ! please fix or i wud luv to start spreading all sorts of nonsensical shit (which is true ) about this butthole browser that i once used to love

With the new version(17) I can not get access to the website of my credit card provider MBNA. The screen remains blank although the icon is circulating, no matter how long I wait. All other websites seem OK. The access under previous version was OK. The main website is www.mbna.co.uk but in trying to access my account on line I have not been able to get beyond the initial log on screen using my normal bookmark as this remained locked. Can you say why? How do I get round the problem? I have tried your help but no success. No error messages are displayed.

Unfortunately, I now have a laptop with a McDonalds order screen (well, fixed that, back to a desktop and start button). I loaded FF as I was not going to get into the IE requirements. I do not like the latest FF that loaded. 19.0. Personal preference only. My good desktop, XP Pro, was recently updated to 12.0, which is not as friendly as the last version (personal preference only). Can I load 12.0 into Win8? I found one item in the FAQs on this, stated that 18.0 wouldn't load on 8, but that 17.0 would. All I need to know, before I try it, is will it work on 8?

I have somewhat limited functionality, something warm and fuzzy that I am more used to is what I need to find. Thank you much. Dave

The Adobe flash plugin 11.5 on Firefox 12 is not installed. Neither the separate download from Adobe works nor the download for the plugin in the section "addons" or when clicking on "this web page need an additional addon klick here to install".

And several web pages like Youtube, Facebook and others ask for installing the newest flash plugin.

I have tried everything to get rid off Babylon but it insists in came back as a leech, a desease or a begger... I lost many time reading the help orientations, changing preferences, unistalling... but it suddenly appear. I simply hate it. I would like to know if Mozzila will keep this nuisance in future versions, so I´ll change my browser...

I enter the URL of my website in Firefox- red page says my web page has malicious content. I have followed all the google webmaster instructions about cleaning the site (100% "healthy, done over 5 weeks ago, requested google to review page, google review complete). The red page comes up in all firefox access, regardless of the server I use or the PC I use. However the same page/site is 100% OK in Chrome, Safari, and IExplorer. Seems to be a Mozilla Firefox issue, not related to a particular PC or a particular service. How can I fix?

My webmail account works, though slowly, when I'm using NetScape 7.1. When I try to use the same program and service with FireFox 12.0, I can receive email, but sending email gets me an error message that's something like "Could not establish an SMTP commection with the server." The service tells me that my outgoing smtp port should be 465 if I'm using SSL, and 25 if I'm not using SSL. Also, if I'm asked about "authentication," it should be "the same as incoming." Where do I find these settings in FF12.0?

I'm asking this question on another computer, not the one I'm having trouble with. My problem child is an IBM Aptiva running Windows 2000 Version 5.0 (Build 2195; Service Pack 4) Copyright 1981-1999 Microsoft Corp. Physical memory available to Windows: 64,824 KB

I have been using FF for some time. I seem to have lost the ability to drag the edges of the windows smaller. I also have IE, and can do it there...maybe I'm just confused, and never had the ability to do this in FF. Often, especially when typing in registration keys or serial numbers, I would drag the window up to read the data on the underlying window, if it would not allow copy and paste. Am I missing something?

XP Pro, SP3, AMD processor.

I was having issues with Videos playing so figured I had to update my Flashplayer, but when I tried to update it kept failing to install and on the Control Panel for Windows XP I clicked on the Flashplayer Icon and went to the Advanced Tab and it states that there are no ActiveX Control installed but I know I have ActiveX version 10 installed due to some Games I have installed on the PC. So I was wondering how FireFox worked with or around the ActiveX Controls. This is for my piece of mind and future reference as I do all my own Tech Support for my PC and am self taught through trial and error about XP. Am running an Intel Celeron processor, 697MHz with XP Service Pack 3, FireFox 12.0, 192MB of SD RAM. Yeah it's old but it works for what I do. LOL Anyway any info on this would be appreciated.

Thanks in Advance Craig

When I go on line, the mail indicator shows many messages; when I open the mail, there are none or much less than what is shown. When I delete everything, the open mail shows that there are none but the mail tab will still show that there are messages

I get these pop-ups with ib.adnxs.com that either are blank windows or advertise gambling or lucky chance kinds of things. Ran Norton Deep scan and could not find the virus. Anybody know how to get rid of tjis thing? Stan