Support Forum

Suddenly my browser will not allow me to open a blank tab. If I go to help or something like that a new tab will open however, clicking "open a new tab" does absolutely nothing. I have done nothing out of the ordinary to cause this as far as I can tell.

recently I upgraded to firefox 12. as soon as I did the screen constantly flickers when scrolling, mousing over anything, page updating, and especially streaming video flickers even worse. I tried downgrading to a previous version of firefox (10.0.2) but it still happens. I have used firefox for years and would like to continue to use it but this will give me a headache! PLEASE how can I fix this!

I have been having problems accessing websites with the iitb.ac.in in their url, which basically stands for Indian Institute of Technology,Bombay. This problem is not only on the intranet websites, but also on the website for the institute or my department viz. www.iitb.ac.in or www.idc.iitb.ac.in. I have tried clearing my cooking, cache, disabling add-ons, switching to default theme etc. but nothing works. Plzz help

I was thinking I might be able to put a copy the profile from my desktop on my laptop, then open it to see the browsers matched; exactly. But that wouldn't help to keep them matched.

I have sync set up but that doesn't seem to make Firefox on both machines seamless; ie look and behave exactly the same.

So while I enter my FF password fairly often, I don't appreciate what it's doing; I don't see the results of the sync in the way the two look or act.

"Getting Started" page for Firefox 16.0.1 has a video window that plays audio only. Firefox test page for plugins shows RealPlayer, Flash, Flip4Mac and Java are up to date. What other video plugins are required. I'm currently using Firefox 10.0.2 and I'm not inclined to update unless I have good reasons to do so.

Briefly noticed there had been an automatic restart of my laptop Tuesday morning, then was unable to access this website, which is my business email and I am home following back surgery. Please help, I need access!

I have been running FF 10.0.2 for a while, and was just told by a website that I needed to have FF 14 or FF 15 running. I have always had auto update turned on, but evidently, it is not working. I've now been "checking for updates" on the update channel, with no results after being connected for over 1/2 hour.

All suggestions appreciated -- I would simply download and install the latest version, if that will not eradicate my existing data.

Thoughts, please?

Many thanks

Everytime I open firefox a screen pops up asking me to choose a user profile. I then have to create a new profile every time I want to use firefox. I've tried deleting and reinstalling firefox but that hasn't helped.

I have a "Secure Connection Failed" problem accessing a HTTPS site. It is of this type:

Your certificate contains the same serial number as another certificate issued by the certificate authority. Please get a new certificate containing a unique serial number.

(Error code: sec_error_reused_issuer_and_serial)

Fire Fox has been requesting this update for over a month now and it still will not update. I have tried manual updates with no change. The Update menu still comes up when I launch the browser and it just can not connect to the update server.

Even in Safe Mode with all add-ons disabled, I can't load Disqus comments on any site. I have also tried enabling third-party cookies and pop-up windows and made sure all my plug-ins are up to date. I don't know what else to try.

I get the message "DISQUS seems to be taking longer than usual. Reload?". When I reload I get the same message again after a few seconds. Sometimes the comments will flash on the screen for an instant and then disappear.

This is on Mac OS 10.6.8.

Sometimes, occasionally, Firefox just hangs, and the whole system refuses to respond to any keypresses or mouse clicks. If I do Ctrl-Alt-Del to get task manager, I can cause it to kill the process which I THINK is causing the problem. But a lot of the time I get the response that the process is "waiting for a response from me", although no such thing is visible. In such cases, I often find (when I get things straightened out a little) that Firefox had popped "up" the message box asking about "close multiple tabs" -- even though I had not to my knowledge tried to close anything. But what is worse: the message box had not popped up but rather popped under, so I could not see it! So I can't respond to the message box because I can't see it, and I can't get to it (assuming I know it is there) because I can't minimize or move any of the windows (since system is totally unresponsive). Has anybody reported such a thing? What can I do. I am almost ready to remove firefox because of this, and my wife is even more frustrated and has threatened to destroy her laptop in a rage.