Support Forum

It won't let me right-click to move. Clicking on it only brings up a balloon, which makes things worse.

The McAfee box is in the upper right corner, right next to the "minimize" icon. As I open new tabs, they move BEHIND the McAfee box, so I can't close them.

since one of firefox greatnesses is the vast addons number it has, i think many users need (like me) an easy certain way to tell if the next version you're about to upgrade will break come of your addons. yes, i've tried "is it compatibile" addon, and found it not reliable, unfortunately (right now on my ff 10.x esr it reports "update scanner" and "firebug" compatibile 5.0-14.0, both... i thought i would prefer a list so i struggled a bit more and also found this page https://addons.mozilla.org/en-US/firefox/compatibility

that at first seems a perfect way to easly check addons compatibility, also because you can set a specific ff versions, perfect! but... 1) really can't understand what are the meaning of those "95% of this and that" and what usefulness, apart from statistics useful just to internal developers, that could have with addons users 2) can't understand why its 500+ pages list is not searchable, sortable, categoryzable, filtrable nothing, you have to browse hundreds of pages... apparently sorted in "users using this addon" count, descending

what would really make addons users (so all ff users) happy is a page similar to that but with some way for users to sort, restrict, search the list to have a fast and easy to understand way to check their addons compatibility, once and for all, and also for different ff versions, somethng that coul easily say "yes" or "no". If such a page could be incorporated in the ff addon config window in some way, it would be perfect. It is similar to what "it is compatible" addon should probably do, perhaps, but it would be much much clearer and because of that, better. And, if one could find there also some alternatives suggested when an addon is not compatible, that would be ideal, really.

i'm postponing my 10.x esr to 17.x esr upgrade since weeks, just because i use many addons for my work and i don't wont to miss some critical addons. iìm pretty sure may users would love this.

don't take this as a harsh comment i love mozilla just for existing, i just want it to be closer to perfect  :-D

cheers Marco

This morning I noticed that on Firefox 17 if I open the Add-Ons tab to see my add-ons and extensions. All I get is a blank page. I also noticed that on the "About" page the "checking for updates" simply kept spinning and never finished.

I was sure I had Ad-Block installed, but when trying to install again it completed the download, but stalled at that point, waiting to ultimately finish.

I had to leave for work, so could not look at it further.

Firefox 10.0.7 esr is installed. When any user opens the program it opens for a few seconds and then closes producing a Crash Reporter Window. When an administrator runs the programs it runs without any issues. Here is the crash report:

AdapterDeviceID: 68f9 AdapterVendorID: 1002 Add-ons: {972ce4c6-7e08-4474-a285-3208198ce6fd}:10.0.7 AvailableVirtualMemory: 4066484224 BuildID: 20120824135927 CrashTime: 1360252825 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1360252406 Notes: AdapterVendorID: 1002, AdapterDeviceID: 68f9, AdapterSubsysID: 21261028, AdapterDriverVersion: 8.863.3.0 D2D? D2D- D3D10 Layers? D3D10 Layers- D3D9 Layers? ProductName: Firefox ReleaseChannel: esr SecondsSinceLastCrash: 398 StartupTime: 1360252820 SystemMemoryUsePercentage: 13 Theme: classic/1.0 Throttleable: 1 TotalVirtualMemory: 4294836224 URL: about:home Vendor: Mozilla Version: 10.0.7 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IP] : 2 : 2 :

MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll  MSAFD Tcpip [TCP/IPv6] : 2 : 1 :  
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll  MSAFD Tcpip [RAW/IPv6] : 2 : 3 :  
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll  RSVP TCP Service Provider : 2 : 1 :  
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll  RSVP UDP Service Provider : 2 : 2 : 

This report also contains technical information about the state of the application when it crashed.

I entered an admission in my computer, and when I closed the visit and syncronized the visit, the admission for my patient disappeared---forever!! I did this twice and then did the admission on my husband's PC. When admission was completed, I closed the visit and syncronized the visit. I was able to view the admission on my husband's PC, and my coworkers were able to view the admission on their computers. I, however, was NOT able to view the admission on my laptop. When I bring up the patient's name I see a chart with nothing in it. I also show another visit for that patient that is opened with nothing in it. On my husband's computer I have no additional opened visit. I can chart on admissions already in the computer with no problem. I MUST use my laptop because I am a hospice nurse and I am on the road all day. MUMMS can be entered offline and then syncronized later. I called the teacher for MUMMS and she said this is a technical issue and thought that you might be able to connect into my computer to see what is going on. I do not want to post this question, it is too complicated and important. Thank you, Vicki Asaro

When typing in gmail (firefox) or thunderbird, randomly foreign characters will be produced like the keyboard has been set to spanish or french, but it is set to english, and the character encoding is set to what it is supposed to be. Web pages appear correctly.

 Application Basics

       Name
       Firefox

       Version
       10.0.12

       User Agent
       Mozilla/5.0 (Windows NT 5.1; rv:10.0.12) Gecko/20100101 Firefox/10.0.12

       Profile Directory

         Open Containing Folder

       Enabled Plugins

         about:plugins

       Build Configuration

         about:buildconfig

       Crash Reports

         about:crashes

       Memory Use

         about:memory

 Extensions

       Name

       Version

       Enabled

       ID

       F5 Networks Host Plugin
       7000.2011.0910.0354
       true
       {DBBB3167-6E81-400f-BBFD-BD8921726F52}

       IE Tab 2 (FF 3.6+)
       4.12.22.2
       true
       {1BC9BA34-1EED-42ca-A505-6D2F1A935BBB}

       Microsoft .NET Framework Assistant
       0.0.0
       false
       {20a82645-c095-46ed-80e3-08825760534b}

       Skype Click to Call
       6.5.0.11422
       false
       {82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}

 Modified Preferences

     Name

     Value

       accessibility.typeaheadfind.flashBar
       0

       browser.places.smartBookmarksVersion
       2

       browser.startup.homepage
       http://ca.search.yahoo.com?type=386496&fr=spigot-yhp-ff

       browser.startup.homepage_override.buildID
       20130103094221

       browser.startup.homepage_override.mstone
       rv:10.0.12

       browser.tabs.warnOnClose
       false

       dom.ipc.plugins.enabled.npietab2.dll
       true

       extensions.lastAppVersion
       10.0.12

       gfx.blacklist.layers.direct3d9
       2

       keyword.URL
       http://search.yahoo.com/search?fr=greentree_ff1&ei=utf-8&ilc=12&type=386496&p=

       network.cookie.prefsMigrated
       true

       places.database.lastMaintenance
       1358793548

       places.history.expiration.transient_current_max_pages
       51968

       privacy.cpd.siteSettings
       true

       privacy.sanitize.migrateFx3Prefs
       true

       privacy.sanitize.timeSpan
       0

       security.warn_viewing_mixed
       false

 Graphics

       Adapter Description
       NVIDIA GeForce 6150 LE

       Vendor ID
       10de

       Device ID
       0241

       Adapter RAM
       Unknown

       Adapter Drivers
       nv4_disp

       Driver Version
       9.1.4.8

       Driver Date
       8-16-2006

       Vendor ID (GPU #2)
       00ad

       Device ID (GPU #2)
       00ad

       Adapter RAM (GPU #2)
       Unknown

       Adapter Drivers (GPU #2)
       Unknown

       Driver Version (GPU #2)
       2.1.3.0

       Driver Date (GPU #2)
       1-1-2007

       WebGL Renderer
       Google Inc. -- ANGLE (NVIDIA GeForce 6150 LE) -- OpenGL ES 2.0 (ANGLE 0.0.0.809)

       GPU Accelerated Windows
       0/1. Blocked for your graphics driver version.

Is it possible to make Firefox not accept any new Certificate Authorities without user interaction?

Long story short, I have having a problem where Firefox is adding a CA to it's database that is hosing things up. The actual problem is with the cert that is being offered to me, and I am working with that system owner to fix the cert, but in the mean time I would like to have Firefox not ever load the CA into it's database. This new CA is added without the user being prompted at all. Simply visiting a specific website causes this new CA to be added to the list (but again, not trusted, just added to the list).

By default when it is loaded the new cert has no permissions so it is not trusted, but the problem is the fact that the CA that is added is a duplicate name with another known good CA in my list and it causes things to go wacky when there are two with the same name (different signatures, different issuer, the only thing the same is the nickname).

I know this isn't a problem with Firefox directly. In 99.9999% of cases when it adds an additional CA to the list it doesn't cause a problem at all because it is not trusted and it won't inherently allow the secure connection. But since fixing the real problem with the owner of the website is going to take a long time (weeks/months) I would like to put a band-aid on the symptom so that I can cut my maintenance of this topic down greatly.

I am running Red Hat Enterprise Linux 5.9 with Firefox 10.0.12 (RHEL distributed Firefox).

I could go into extreme detail to explain what is causing my problem, but the short question I have is "Is there a way to make the CA database read-only"?

I have tried editing the permissions of cert8.db in ~/.mozilla/firefox/*.default/ to only be readonly (0400) vice read-write (0600) currently. However this causes Firefox to have kittens when I try to use anything that reads the CA list so I had to change it back.

I have a hacky script to remove the CA using certutil, but since certutil uses the 'nickname' of the cert to decide which one to delete, and both the good cert and the bad cert have the same nickname I get worried I'll blow away the good one and not the bad one. So far it has consistently matched the bad cert, but I don't have enough confidence that it will do that every time to push it out to my users. If I could use certutil -D with something more specific than nickname (fingerprint, signature value, etc) I would be OK with that as well.

I know there are options to restrict user changes to things like proxies and the such, is there a similar way to do it with CAs? about:config doesn't appear show anything that looks like it would do it.

Can I have it prompt me when it tries to add a CA to the database and allow me to say yes/no?

I am OK if the change is something that requires manual intervention if we do decide to add another CA to the list. Currently I am having to repair this problem multiple times a day and new CAs don't come all that often.

Unfortunately, I can't simply upgrade to the latest Firefox as software restrictions are in place. I'm open to any ideas you may have.

Suddenly - without any actions by me - FF ESR 10.0.12 refuses to accept Adobe Flash? (System Win 7 64 Ultimate) It started with a very annoying bar, which cost me 2 hours to deactivate, which told me to update an very old and unused Adobe Reader plugin. Then it insisted, that the Foxit PDF reader plugin was not up to date. Since I do not use it, I deactivated it too. Since I seldom use Flash, I just found out today, that youtube does not work anymore - FF insists, that my flash plugin is too old and it deactivated it. This has cost me hours up to now and it is _exactly_ the reason why I use the ESR channel. What I did: Deinstalled Adobe Flash completely (using Windows). Used the normal Firefox update, which it recommends (your flash player was deactivated, please install...). No success, it simply goes into a loop, always telling me my flash player is too old. I also installed it directly from Adobe (the Firefox version!!), in all cases it reports version 11.5.502.104. The last version from Adobe - but it seems to be too old???

I am spitting angry now - this kind of trouble is the reason I only use ESR versions from Mozilla. I do not want your chaos troupe to play around with _my_ installation. But obviously you found ways to do so.

If this is not solved (and no, I will _not_ reinstall Firefox, I will _not_ delete my profile) in a few days, Firefox is dead for me. I am already looking to Chrome and Opera. Many friends have these browsers - I am a bit conservative, and I want my browser stable and the look an feel should be stable also. I do _not_ want a new version every two weeks, which every time costs my effort and time to configure it how I want it.

The question here is: How did you manage to disable the last version of Flash, and why? Why must I now register here and invest valuable time to get my browser to work again?? If I had done something, installed or removed something, ok. But I did not. (And yes, up to now I did update Flash and other plugins, when I was prompted to do so)

Clearly _your_ management does _not_ work: If I use the solutions which FF itself recommends, it sends me in an endless loop: Install newest Flash, sorry, Flash is outdated, install newest Flash...

Is this the 'new security'? Bah. If you did this for the 'normal user' (which you obviously do not respect anymore), you failed. And you failed completely for me: If software insists to do things 'automatically', it should at least do them reliably, _or_ it should ask. But working in the background, changing important things, reporting nothing, and then failing is exactly the reason why I disable all 'automatic' activities and want to be _asked_ before some idiotic piece of c.... deconfigures itself - and stops working...

Hints to the Troubleshooting Info below: At this time Flash player is installed, shows in the systems software list as 'Adobe Flash Player 11 Plugin', Version 11.5.502.146. The rest are my normal plugins. Serveral changes to about:config were done by me in an effort to make FF usable again, without nagging 'info' bars...

I have bookmarks showing up in recently bookmarked when I have not bookmarked them and I haven't visited the site. They are all for BBC. I tried to delete BBC from my bookmarks in the past and it wouldn't delete. I don't know if this had anything to do with this problem. Have I been hacked?