Support Forum

I used to be able to right click on a page and among the options that would appear would be the possibility to save the 'visible portion' of the viewed page. It appears that this is no longer an option. How do I make this option available?

I am running Firefox 20.0.1 on Windows 7. The option is very convenient for keeping a record of paid bills, etc. when they paid company offers a confirmation or similar number for my records.

Suddenly, since the latest update (20.0.1) my right-click menu is terribly LONG. It's filled with things that seem useful, but are not to be and are not necessary at all. E.g. it contains video-control options, like mute and play, go full screen.

More weird and worse above this is: absolutely nothing in that same menu works or does anything. I

Here is a screen capture of it. It is the regular menu, randomly clicked, which appears everywhere. http://s23.postimg.org/ur0zwg4bf/regrigclibar.png

What's about this? Bug? I think anyway it is broken and needs to be solved.

My FF is automatically upgraded to v20.x.x few days back and it has been a constant struggle to use after that.

Issue : Whenever i'm trying to open any link in a new tab by doing right clicking into it or any other task which include right clicking on the page, the context-menu getting opened is of WHOLE PAGE LENGTH, even bigger then that. Problem doesn't end here but the main problem lies in the fact that NONE OF THE OPTION work from context-menu.

I've not installed nay plugin or add-on before or after the upgrade nor have changed the config settings so not able to understand the issue. looking for the option to attach a screenshot but unable to do that but let me know if anybody want to have a look into that.

cheers .. rahul

I recently got the Firefox 22.0 build 20130514181517 update (at the same time as a Windows 7 update, I might add) and since then the default font sizes on all websites have been enlarged. I have a 17" monitor, but due to the grossly overscaled fonts it seems more like an old 14", and it's quite irritating. To view the websites in approximately the old way they used to look, I have to zoom out twice, but it also means I have to do it on all sites. I also have the habit of accidentally zooming in or out while using my laptop's touchpad, so whenever I ctrl-0 to reset the font, it goes back to the large font, and I need to rezoom it again.

I am primarily trying to figure out if there is a way to reset the font size without using any add-ons.

Thanks

I tried to hear a conference call on a website. Got a message, needed windows media plug in. Checked my plug ins, no windows media. Read tutorial on firefox support. Clicked on download. Got a window that asked for repair or change. Tried repair, then change. Need better directions on how to finish download. Got message download successful, but after closing firefox and reopening, still no plug in for windows media in list of plug ins. Went to site and could not hear conference. Read support forum. Message about using about:config. Tried this, typed in about: config in start menu, but didn't see anything that looked like I could change to true like message said. solved by opening internet explorer and going to website and listening to conference call on windows media player. There was a message saying click here if you want to enable media player. Did so, heard conference. Tried using chrome. Got to hear conference yesterday. Today, there was same message about needing plug in when I tried to follow instructions to get plug in, it was as confusing and useless as firefox. The bottom line is I tried to do everything set forth in firefox's forum suggestions and can't get the windown media plug in to show up in my list of plug ins and can't hear conference calls on firefox. Chrome did say they were working on getting plug in available at chrome store. I agree with comments that I was able to go to web sites and hear calls before firefox made an update that removed my windows media plug in. The simple download fix, presumeably from windows, does not work, apparently because firefox can't find the fix. That is not the user's fault, and it looks like windows tried to provide a fix, and firefox won't recognize it. Bottom line, it is easier to use another browser, than try and get the windows media player plug in installed on firefox. What good is a browser, if you can't hear a call on the website that the browser takes you to? Please make it easy to install the windows media plug in on firefox. Thank you..

I'm using Firefox 20.0 on Fedora 17 (Xfce) fully updated. At random intervals Firefox will either set the language to some random version of English (Zambia, much of the time) until I notice and set it back or it will simply uncheck US English without selecting anything else. It also turns the spelling checker off once in a while. It's hard to say just what, if anything, triggers this because I only close Firefox for updates, and only reboot for kernel updates. Most of the time, my computer runs 24/7 and Firefox stays open sometimes, for over a month without any other issues. I found two old, closed threads on this, but neither of them had anything applicable.

When I start downloading multiple files using firefox DM, internet bandwidth is shared with active downloads without any browser activity.

Is there any way to set active download to 1 and queue all download which will start one by one automatically? This will help in downloading during low bandwidth connection.

Thanks, Jitender.

hello when using 22b1, I find out that my lingoes text capture plug-in doesn't work properly. It only works with translate selected words, but the function capture word on screen doesn't (right click + function key on word to translate). so now I have to move back to 21 hope you will consider this situation

regards

Recently, I've screwed up while deleting some search engines from the search bar, and ended up deleting Wikipedia's entry.

I've searched the web for a way to add Wikipedia to the search bar, but I failed to find any useful information.

Is there any way to add wikipedia to the search bar, or even reset the search bar options with the default set?

I today had the problem that after trying to upgrade Java 7 U10 to Java 7 U11, that the Java Platform (TM) completely disappears from the Add-ons manager. I was also not able to use any websites anymore the require the Java add-on.

Tried everything ... tried to install the Java 7 U11 update three times, completely uninstalled all java versions and installed them again, also re-installed Firefox 18, but nothing solved the problem. It also had nothing to do that mozilla disabled the java these days because of a security risk, or because of things like NoScript that I run. It´s simply not been possible anymore to get the Java plugin running in Firefox. Also deleting the plugin.reg and rebuilding it doesnt help at all.

I have seen that there have been two threads in the forum before:

https://support.mozilla.org/en-US/questions/924704 with 339 people having this problem, but the thread was closed 3 months ago with no solution

https://support.mozilla.org/en-US/questions/861922 with 203 people having this problem, but the thread was closed 11 months ago, also with no solution

It´s still the same problem, but also an extensive search on google did not show any solution to this problem. So, this is still an open problem, and unfortunately the two previous forum posts have been closed.

However, I found out the solution to the problem, so i post it here so it may help other people, too:

The JavaPlugin is not registered in the registry. And even uninstalling and installing Java will not add it to the registry again.

Solution:

In HKEY_LOCAL_MACHINE/SOFTWARE/MozillaPlugins, a new branch with the name @java.com/JavaPlugin,version=10.11.2 needs to be created,

with the following 7 keys:

(Default) REG_SZ (value not set)

Description REG_SZ Oracle® Next Generation Java™ Plug-In

GeckoVersion REG_SZ 1.9

Path REG_SZ C:\Program Files\Java\jre7\bin\plugin2\npjp2.dll

ProductName REG_SZ Oracle® Java™ Plug-In

Vendor REG_SZ Oracle Corp.

Version REG_SZ 1.7.0_11

The entries are going to be different for each java version (this one is for Java 7 U11) and for your personal install path, but what you can do is to copy the registry keys from another machine that runs the same java version that you want to use (for example from your notebook or from a virtual machine) by exporting them from that machine, and importing them to the machine that has the problem.

It fixed the problem on my machine, java plug-in runs fine again.

I hope this is going to help some hundred people having the same problem, so I am glad to publish it in the forum. Not all users will be able to find a solution to this problem. It would be great if an admin could add a link to this post under the two previous posts that were closed, where no solutions has been posted, so people going there via google can find the solution in this thread.

When I have my dock set to the left-hand side of my screen, Firefox maximizes to all but a small sliver of space on the left hand side. Is there a way to change the default maximized window parameters (in about:config or something), or is there an add-on that will allow you to do it?

I use Google docs. In Chrome, when I hit print, it brings up a window with all the printing options. In Firefox, when it hit print, it tries download it to my computer. How can I bring up the print options in my browser? Thanks!

When I updated to Firefox 21.0, I found that Flash Player Plug-in 11.7.700.202 was not working. Videos would not play. Had no problem before the Firefox upgrade. I downloaded a new copy of the player but the download would not complete. A error message (only a single instance of this application can run) appeared. I used Adobe Flash Player's uninstall to delete all Flash files. Then I tried downloading Flash 11.7.700.202 again. Same error message appeared and would not finish the download. Chrome videos work with no problem. Is there a hidden Flash file somewhere that's conflicting? Is this a Mozilla bug? I looked at all the support topics and didn't find anything. Any help would be greatly appreciated.

I work in an audio/video studio. We have an internal web based project management system, where we keep mp4's of all approved versions of video projects. Before today, I could click on any video file, and it would automatically open in an external viewer (quicktime) which is necessary because sometimes I have to open multiple videos simultaneously and compare them.

Today however, every time I click on one, it opens in a Firefox window. I have gone into Tools>Options>Applications and manually changed MP4 to open in Quicktime. But the files continue to open in Firefox window, which makes it impossible to open 2 files for comparison.

Please help me get this back to the way I need it to work!

I was going thru the help screen in one of my add-ons. It told me; adjust the duration of alert box being displayed by changing the default setting It said to type about:config in the address bar, then find alerts.totalOpenTime and change its value. I looked, but could not find anything with this name. I also looked under; alerts, total, Open, and Time. Anyone know what I should be looking for?

Hello... On the screen in My Header I have the from top to bottom : 1) Menu Bar 2) Navigation Bar 3) Bookmarks 4) Video Bar...

I really Enjoy the Firefox Persona's but the Nav Bar cuts them across the middle from left to right. Is it possible to move the Nav Bar to another position such as... from top to bottom : 1) Menu Bar 2) Bookmarks 3) Video Bar 4) Navigation Bar... Thanks for any Tips, Merry Christmas, Happy New Year and May GOD Bless You and Yours...gw..