Support Forum

when launching, "Google or Chrome", Firefox immediately, crashes. In my emails, when ever I click on "mysurvey.com to participate in surveys, Firefox crashes. What can be wrong, or can this problem be fix basically, or will I need to be a computer "Tech"?

The programme keeps ‘not responding’ and I am unable to view options as the programme keeps freezing. I am unable to use Firefox on many sites as it keeps not responding. Every time I click tools and then options the programme freezes. I have tried starting in safe mode still did not work I have re-installed Firefox and that has not worked. I have not used ‘Explorer’ for at least 10 years but I may have to change soon as I am unable to work with Firefox at present. John

As I indicated above, for the past 6 years I have been listening to streaming audio radio stations on www.republicbroadcasting.org on the "listen live" page, but about 2 months ago every time that I pushed the cursor to activate the Winamp player, or any other player, and I mean EVERY time, Mozilla would crash and ask for a crash report to send to you people. The same thing happens when I try to listen to a previous radio show in their extensive archives. By using Microsoft Internet Explorer, I can at least listen to their live streaming audio shows. What gives? Why did this happen after 6 years???

It freezes for 5 or 10 seconds then starts again for a few seconds or a half minute before it freezes again, etc. Usually the CPU background process is 99% but when it freezes Plugin-contaner.exe uses aprox 11%. and 25-50MB. When Plugin-contaner.exe disapears the freezing also disapears.

It seems to freeze only when some data is handled in a tab. Not necessary the active tab. For example when pasting the troubleshooting Information bolow.

It started about 2-3 weeks ago.

It usually do not crash, last time was 2 weeks ago, the IDs is from then.

I have tried without success: -fails safe mode -restoring Firefox -Copying back the old Firefox-data again. -Updating BIOS and graphis driver. -Updated windows. -Run antivirus an extra time -Run Malwarebytes -Added Adblock

MS Internet Explorer works well, Thunderbird works well, the PC works well except Firefox.

I keep getting this at random (but frequent) times:

We're Sorry Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts. To help us diagnose and fix the problem, you can send us a crash report.

I've uninstalled/reinstalled Firefox multiple times. I'm relatively sure that it crashes before I re-update Flash (if I ever got around to it.) I have few crash reports since the last reinstall because I've switched to Chrome until I can get this resolved. Here's what I have:

https://crash-stats.mozilla.com/report/index/bp-1251d8bb-704c-40be-90ee-ef12c2120921 https://crash-stats.mozilla.com/report/index/74fb46d5-1201-4d28-9c3d-953c62120918 https://crash-stats.mozilla.com/report/index/8a8531ba-e8ba-4ded-93db-890dc2120919

I have Firefox 15.0.1, and I have just recently started getting notices of high memory usage. When I check the task manager, it shows "Memory (Private Working Set)" is in the 2,734,000 K range. The first page always hangs with the spinning green circle, and it takes about 2 minutes for Firefox to "load" to the point where I can actually browse and click on links. During that time, it shows "(Not Responding)", and greys out when anything is clicked on.

I've even tried restarting in safe mode, and the memory usage is the same.

Is this amount of memory usage normal? Are there any other ways to reduce it?

Have used FF since v1. NEVER had a problem. NOW it freezes like every 10 minutes from any random web page on computers at home AND work. Have researched this and have done the following: 1) reinstalled FF, 2) updated to latest versions of both FF and Adobe Flash per instructions here. It still freezes.

The message I get is: "A script in this movie is causing Adobe Flash Player to run slowly. If it continues to run, your computer may become unresponsive. Do you want to abort the script?"

Then a dialog box that you can't click in eventually after 2-5 mins FF starts working again - until it doesn't.

I "heart" FF - but don't have the time to troubleshoot and fiddle with my browser just so it works. Looks like I am being FORCED to make the move to Chrome, which is a shame.

Anything I can do?

Thanks!

This only occurs when playing 8 ball pool multiplayer at miniclip.com....Right when I'm about to finish tournament..Very annoying.....The message i get is,"Sorry,but your connection was lost".(from miniclip)..I clean my drive all the time..just ran a defrag.I have CCleaner,SuperAntiSpyware,Microsoft Security,Malwarebytes Anti-Malware..all updated..I also have Win Patrol..all of which are free btw,if that helps.oh and im running Firefox ver 16.0.1 with plug-ins all up to date..

I am now fed up with all the recent versions of Firefox that crashes repetedly and unexpectedly.

Sorry but I am now giving up with this browser which used to be the best a few years ago. The Mozilla team totally fail to release a stable browser. How sad.

Bye bye Firefox.

When I try to open my e-mail I get "Ooops..." with a magnifying glass with a message and I can go no further. I then have to go to Explorer and the problem doesn't exist. I don't want to have Mozilla Firefox and Explorer open at the same time. How to I resolve this problem?

There is the message:

  The page you are looking for could not be found.  Try searching for it in the address bar above. 

and nothing "in the address bar above" does anything.

Firefox has been crashing repeatedly for the past week or so. Thought it was a problem with 15.01 and even updated to 16 beta, but just does not stop.

Tried "Reset firefox" , tries starting in safe mode. Nothing works. Here are some of the crash ids reported.

http://crash-stats.mozilla.com/report/index/bp-340e3687-7d12-4716-be3c-d6d202120927

http://crash-stats.mozilla.com/report/index/bp-a3ec42b7-380b-4b15-871a-823f92120927

http://crash-stats.mozilla.com/report/index/bp-4b3b4901-9a21-403b-a1aa-78c152120926

http://crash-stats.mozilla.com/report/index/bp-16cabf45-d937-4f6f-b45d-80d562120926

http://crash-stats.mozilla.com/report/index/bp-dfe1a086-f449-46f0-b493-2af092120926

http://crash-stats.mozilla.com/report/index/bp-4f14e13c-128d-432f-ab4a-d52172120925

http://crash-stats.mozilla.com/report/index/bp-c83969db-6d3f-4c50-aca2-90ba22120925

http://crash-stats.mozilla.com/report/index/bp-c17cb67b-8acf-495b-a37e-409802120925

http://crash-stats.mozilla.com/report/index/bp-0ab1e587-4dcf-4e2a-979c-f2bf22120925

http://crash-stats.mozilla.com/report/index/bp-8189aeec-ffd3-4d1c-ac97-99dc82120925

http://crash-stats.mozilla.com/report/index/bp-e69137e6-5fbd-4c32-9ae2-5fdec2120924

Whenever I go to a website or open Firefox, the screen will freeze and I cannot see anything except the previous page. Only by resizing the window every time can I see the new information displayed on a page. My OS is Windows Home Premium 64-bit, running on a Lenovo G470

Every time I open Firefox, I get the popup message that says "Adobe flash player 11.4 r402 has stopped working." It pops up over and over and I have to cancel it just to perform a simple function in Firefox. I'm not even trying to view a video through Flash Player. And if I try to, it doesn't work, anyway. I don't know what to do, but I've basically stopped using Firefox altogether, and that's not what you want. Please help!

my firefox keeps freezing and then adobe crashes or this annoying message comes up saying to stop or continue a script! it especially happens when i am on a website that has pictures or videos like youtube or facebook. i also noticed that it seems to take up a large amount of my memory usage. how do if fix these annoying problems?