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Total questions: 81

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2017

have this problem

when a open firefox I have FB for my startpage but it redirect me allthe time to this /check6only.facebook.comajax/v6.php?v=check6only&pingonly=false ,

I start Firefox and FB start like it should but direct it goes over to ,http://search.babylon.com/?babsrc=TB_def&q=check6only.facebook.comajax%2Fv6.php%3Fv%3Dcheck6only%2… (read more)

I start Firefox and FB start like it should but direct it goes over to ,http://search.babylon.com/?babsrc=TB_def&q=check6only.facebook.comajax%2Fv6.php%3Fv%3Dcheck6only%26pingonly%3Dfalse,and when i click home page goes over to FB but back again to tha other

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2

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14

have this problem

firefox flash plug in crashes when playing farmville

My flash plug in crashes often when playing farmville. i usually click ok to submit a report. mozilla must have thousands of crash reports from me. i have done everything… (read more)

My flash plug in crashes often when playing farmville. i usually click ok to submit a report. mozilla must have thousands of crash reports from me. i have done everything i know to do to resolve the issue. so far i have cleared out cache, cookies and history. i also keep all software and plug ins updated. i also do frequent spyware and virus scans. i just dont know what else to do. nothing has worked so far.

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new this week

53

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15

have this problem

Firefox crashes

Random crashes

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0

new this week

4

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8

have this problem

Firefox crashes

Warning Unresponsive script It happens all the time plus its very slow at time

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4

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19

have this problem

16.0.2 crashes with large file uploads

Hi, I have noticed that Firefox 16.0.2 crashes when I try uploading a large file (1.2GB) to a website. The entire browser closes and I get a window offering to submit a r… (read more)

Hi, I have noticed that Firefox 16.0.2 crashes when I try uploading a large file (1.2GB) to a website.

The entire browser closes and I get a window offering to submit a report for me. Can anybody tell me what I need to change to stop this from happening please?

Thanks,

Paul

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8

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6

have this problem

Firefox crashes upon opening, even in safe mode and after uninstalling/reinstalling

Today, all of a sudden I am unable to open Firefox on my Windows 7 computer. The error is the Windoes "Firefox has stopped working" error with the signature below. I've t… (read more)

Today, all of a sudden I am unable to open Firefox on my Windows 7 computer. The error is the Windoes "Firefox has stopped working" error with the signature below. I've tried uninstalling/reinstalling, along with attempting to open in Safe Mode, and I still get the same error. I also deleted the profile but the same problem exists.

Any help would be great!

Problem signature:

 Problem Event Name:	APPCRASH
 Application Name:	firefox.exe
 Application Version:	14.0.1.4577
 Application Timestamp:	5000b729
 Fault Module Name:	ntdll.dll
 Fault Module Version:	6.1.7601.17725
 Fault Module Timestamp:	4ec49b8f
 Exception Code:	c0000005
 Exception Offset:	0003c45f
 OS Version:	6.1.7601.2.1.0.768.3
 Locale ID:	1033
 Additional Information 1:	0a9e
 Additional Information 2:	0a9e372d3b4ad19135b953a78882e789
 Additional Information 3:	0a9e
 Additional Information 4:	0a9e372d3b4ad19135b953a78882e789

Read our privacy statement online:

 http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:

 C:\Windows\system32\en-US\erofflps.txt
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4

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3

have this problem

Constant crashes with no common theme

Firefox is crashing constantly. I can't seem to pinpoint why. I have many crash ID's and they all appear to be the same in the about:crash logs. Edit: Updated with an add… (read more)

Firefox is crashing constantly. I can't seem to pinpoint why. I have many crash ID's and they all appear to be the same in the about:crash logs.

Edit: Updated with an additional crash ID: bp-4a508466-82db-439f-b239-454942120822

I have read that this may be an issue with ATI Catalyst 12.8 drivers. Has anyone else seen this or found a fix?

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new this week

2

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33

have this problem

My Firefox freezes (does not crash) frequently on Ubuntu 12.04

Hi. Firefox was working fine on my Ubuntu 12.04 LTS, but just about 2 days ago it started freezing very frequently. As I write this, sometimes the browsers "stops", witho… (read more)

Hi. Firefox was working fine on my Ubuntu 12.04 LTS, but just about 2 days ago it started freezing very frequently. As I write this, sometimes the browsers "stops", without saying anything, and then it puts what I've written. It freezes for about 6 or 7 seconds, which is very annoying.

It happens when I'm doing anything: scrolling, switching tabs, right clicking, etc.

I'm using the packaged version of Firefox (I didn't download it manually).

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new this week

25

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37

have this problem

Firefox constantly crashes since 15.0.1 update

Firefox crashes CONSTANTLY. It is non-discriminatory as to when, where, what or why I'm doing anything. No one web page has done it. I have always submitted results and a… (read more)

Firefox crashes CONSTANTLY. It is non-discriminatory as to when, where, what or why I'm doing anything. No one web page has done it. I have always submitted results and asked to be notified and have heard bupkiss... I would attache my last crash data, except you guys have 30 crash dumps already. I've tried disabling all addons (Ghostery, ABP and Flash) to no avail. I'm currently running unsynced from my other devices to see if that makes a difference.

I switched because I was tired of IEs pop up and crap, but now I think IE is a Godsend. If you guys can't get this fixed, I'll move on to Chrome!

The damn thing JUST crashed AGAIN trying to Copy and Paste the Help>Troubleshooting info... I'm done.

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5

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29

have this problem

FF15 hangs whenever plugin-container.exe is loaded in memory

I need help. Since at least in v14 and now v15, FF hangs becoming unresponsive whenever plugin-container.exe is loaded in memory, as monitored with Process Explorer of Sy… (read more)

I need help. Since at least in v14 and now v15, FF hangs becoming unresponsive whenever plugin-container.exe is loaded in memory, as monitored with Process Explorer of SysInternals. This happens in FF with all plugins manually disabled and with no extensions, loaded in either "normal" or safe mode, even after having reset it to default state in about:support. (The unresponsiveness is not absolute, since every some 90 seconds there is a brief refresh of the screen as indicated by an acknowledging screen change due to a prior click or mouse motion. (In this quasi-frozen condition, FF slowly ramps up its memory usage while plugin-container keeps alternating between two smaller vales in Process Explorer.) After some 15-20+ minutes, plugin-container unloads itself and FF starts responding again. If I then visit a page that triggers the loading of plugin-container, the described problem develops once more. Blocking the loading of plugin-container (e.g.,renaming or moving it out or blocking it with the firewall) hangs FF. The solution for FF 3.6.6 for dom.ipc in about:config does not work in these versions.

Ironically, the Mozilla support page about "Firefox crashes when loading certain pages" (http://goo.gl/i02Xz) is a page that loads automatically plugin-container and hangs my machine, so I had to enter the forums by selecting a different problem.

This occurs in a Windows-7 machine with sufficient memory (1025 MB physical, 1025 MB virtual) and a lean configuration (monitored and enforced with Autoruns and Process Explorer), which runs very well other browsers such as Chrome, Opera o IE9. I have been using FF since its v2 and would hate to switch permanently to a different browser. Any informed advice on how to fix the problem (or disable the plugin- container in a working manner) would be much appreciated. TIA.

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18

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154

have this problem

Firefox keeps crashing?

Hi. Every time I open Firefox it stays on the homepage for two seconds, then it exits and shows the "Firefox has crashed" window. Usually, I can restart the program in Sa… (read more)

Hi. Every time I open Firefox it stays on the homepage for two seconds, then it exits and shows the "Firefox has crashed" window. Usually, I can restart the program in Safe Mode and then it works just fine, but I can't be on Safe Mode forever! I've tried restarting my computer, resetting Firefox, searching the Support site for answers, but nothing works. My version is 14.0.1 and it's up to date.

This is getting really annoying, help please?

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new this week

4

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21

have this problem

Firefox crashes - and the crash still happens in Safe Mode

After updating to Firefox 14 it keeps on crashing, without any reason. This has happend sins 14.07.12, and if the problem isnt fiksed soon, I will start using another bro… (read more)

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6

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1

has this problem

MAC 10.8 - Firefox Crashes Often

I have completely removed Firefox 17.0.1, deleted my profile (firefox), reset firefox using the troubleshooting menu. But the issue continues, it is random and cannot fin… (read more)

I have completely removed Firefox 17.0.1, deleted my profile (firefox), reset firefox using the troubleshooting menu. But the issue continues, it is random and cannot find a certain task that causes the issue. Currently i also cannot access the preferences menu as this will cause firefox to crash. Been dealing with this for sometime and finally giving up. Only thing that I was trying to change was the home page.

Crash ID's:

bp-90418325-d6b1-47f0-9619-2bec6212122412/24/123:50 PM
bp-f25c4b18-1cf5-46cc-919f-3daf4212122412/24/123:47 PM
bp-444f1f8f-a0d8-464a-97b0-4b866212122412/24/123:41 PM
bp-71b83d44-c68a-42ec-bf3e-fe0f6212122412/24/123:40 PM
bp-21c55091-fb2c-4dcb-ad9e-152d0212122412/24/123:39 PM
bp-d34395e1-7140-47b4-8b52-da8ab212122412/24/123:39 PM
bp-fad22f13-ea4c-4d3f-8a69-aa374212122412/24/123:37 PM
A19D59F2-49C0-4CD8-84BF-FB3E9E482E8112/24/123:18 PM
bp-49e5eda5-1a74-481d-bec1-78733212122412/24/123:13 PM
bp-17f3e647-8985-4053-ad73-b85ff212122412/24/123:10 PM
bp-5be383d4-3b4f-4057-81ea-c8279212111511/14/1211:17 PM
bp-20d3d96d-9679-413e-b074-dab71212111511/14/1211:12 PM
bp-85a572ff-191f-42ab-b77e-1b56a212111511/14/1211:11 PM
bp-b9c8e2bc-baf5-44b0-88d9-9b809212110811/8/122:45 PM
4B1FABB4-EEBD-4B3A-B060-3432212EB29611/8/122:45 PM
ADF7A27A-CF1C-4C3B-8E79-C5C0FC41699111/4/1212:17 AM
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new this week

2

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59

have this problem

using windows 8, firefox 16.02 freezes for 5 minutes on every page

using windows 8, firefox (16.0.2) freezes for about 5 minutes on every page. Problem started two days ago. suspected Adobe flash, downloaded latest adobe update (Windows8… (read more)

using windows 8, firefox (16.0.2) freezes for about 5 minutes on every page. Problem started two days ago. suspected Adobe flash, downloaded latest adobe update (Windows8-RT-KB2770041-x64.msu), fixed the problem for one windows 8 session. Have reset firefox, default home page is the only page that does not freeze for five minutes. Looking at task manager, firefox is sitting idle during the crash, it not using excessive memory. My firefox is submitting crash reports about every 5 minutes. Firefox is unusable in this state, I am resorting to using IE.

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20

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204

have this problem

14.0.1 Freezes

I have not been able to have Firefox load successfully since yesterday. I have uninstalled and re-installed twice, still no luck, I ran a full virus scan and found no iss… (read more)

I have not been able to have Firefox load successfully since yesterday. I have uninstalled and re-installed twice, still no luck, I ran a full virus scan and found no issues.

I have been given no crash IDs because it just freezes for minutes on end and then I force quit. I ran a defrag and freed up space on my computer hoping to fix this problem.

I love Firefox, but right now I am running Chrome becuase it is still working and so is IE so I know it is not a computer issue.

I hope this gets solved soon, I would love to get my Firefox up and running again. I can tell I am not the only person with this issue by looking at the forums.

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31

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197

have this problem

Firefox 15 randomly crashes on exit after having viewed pages containing Flash content (Flash 11.4)

It seems that since the automatic update from Firefox 14.0.1 to Firefox 15.0, the browser works normally when viewing pages containing Adobe Flash elements, but crashes w… (read more)

It seems that since the automatic update from Firefox 14.0.1 to Firefox 15.0, the browser works normally when viewing pages containing Adobe Flash elements, but crashes when I close the Firefox window. Apparently the browser exits normally but one or two seconds later, Windows reports that Firefox has stopped working and the crash details indicate there was a problem with xul.dll.

This happens randomly, not systematically. But in all cases, it was after some Flash content was loaded. It never happened with Firefox 14 nor any previous versions, and Flash 11.4 was installed before the automatic Firefox update.

Using Firefox 15.0, Flash 11.4.402.265 on Windows 7 SP1 64 bits.

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10

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62

have this problem

FF 15.0.1 repeatedly freezes my entire computer; can't forcequit; need power button to shut down/restart; completely random, not an addon issue.

This is a freeze, not a crash, so I can't submit info to Mozilla. I've been through this in repeated updates, and it's only getting worse. FF used to be stable, now it's … (read more)

This is a freeze, not a crash, so I can't submit info to Mozilla. I've been through this in repeated updates, and it's only getting worse. FF used to be stable, now it's unreliable. I have OS X 10.6.8, fully updated. I have only 2 add-ons: Jave Applet Plug-in 13.8.3 and Shockwave Flash 11.4.402.265. It's entirely random, and usually with an ordinary site, with no video or pop-ups or anything moving. Force-quitting doesn't work; FF shows it's closed in the dock but the window is still open on the screen, and the beachball is spinning. It progressively freezes each app I click on, and finally I have to use the power button to shut down and restart. Again, this is getting worse, not better. I moved to FF because IE and Safari were so bad, but now FF is no better. Thankfully Word seems to save whatever I'm working on if I have to shut down, but email doesn't. With this kind of freeze, I'm not given the option to submit info to Mozilla - everything is frozen, the submit window doesn't even appear.

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9

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25

have this problem

Firefox 16.0.1, youtube videos freeze after 2 seconds. FF crashes.

Youtube videos freeze after 2 seconds of play...audio continues for about 5 seconds tops. The whole browser becomes unresponsive and I have to ctrl+alt+del to the process… (read more)

Youtube videos freeze after 2 seconds of play...audio continues for about 5 seconds tops. The whole browser becomes unresponsive and I have to ctrl+alt+del to the process level to close FF16.

This is a fresh install after I uninstalled my customized version, so BONE STOCK FF16 is failing me. I have tried 11.4 flash current release and 11.2 flash release to get my problem solved.

NO CRASH IDs. No formal crash per se, just a totally unresponsive browser.

By the way....Chrome runs youtube without incident. WTF.

Additionally, this problem doesn't exist on my install of Waterfox...an open source 64bit variant of FF 15. Maybe I have some sort of x64 issue. I think that might be the issue with the 32bit standard FF16 build. Still wonder why this happened in the first place.

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12

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47

have this problem

firefox 14.0.1 crash black screen

I use firefox 14.0.1 and detect black screen clash. I cannot solve this problem. http://img.ihere.org/uploads/f2969e70ad.jpg You can see the image for this problem. Sorry… (read more)

I use firefox 14.0.1 and detect black screen clash.

I cannot solve this problem.

http://img.ihere.org/uploads/f2969e70ad.jpg

You can see the image for this problem.

Sorry for my bad eng.

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2

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1

has this problem

Firefox crashes

Crash ID: bp-03b00943-7898-4722-92ca-845712120829

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