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Total questions: 84

6 questions in the last 24 hours have no reply. Help solve them!

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65

have this problem

Java installed but states not working at java site

Hello, I was checking my addins/ plugins and it stated that there was an update for java so I clicked the link to update the program. After doing so and going to the java… (read more)

Hello, I was checking my addins/ plugins and it stated that there was an update for java so I clicked the link to update the program. After doing so and going to the java site @ http://www.java.com/en/download/testjava.jsp it is now stating that "something is wrong. Java is not working". I did restart the computer 3 different times as well as having uninstalled and reinstalled the program - restarting firefox and pc each time and the problem is still there.

When searching for information about the problem I came across a link that stated to go to http://browserspy.dk/java.php to check my java and it is stating Java enabled No or unable to detect... Java supported No or unable to detect... Java version Yes - version 1.7.0_07 Java using object and applet tag Java isn't installed or isn't working and that I also need an additional plugin (which I clicked to install - but it keeps stating that it failed and to install manually which I have also tried).

As per the link https://www.mozilla.org/en-US/plugincheck/ all of my plugins are up to date and the java plugin information states Java Deployment Toolkit 7.0.70.10 NPRuntime Script Plug-in Library for Java(TM) Deploy

The last thing I have tried was to go to the link http://java.com/en/download/index.jsp again and clicked to download the java Version 7 update 7 and that is now giving me a page stating "download Java for windows In order to optimize your experience and provide you with accurate messages, please enable javascript in your browser for the duration of your Java installation. If you still have the Javascript disabled please click here."

which takes me right back to the page to download the current version and install it on my pc. Just how do I get java working on my pc - it is working with Google Chrome and it was working without any problems until I clicked to update it using the link through the about:plugins link.

Any Assistance would be so very much appreciated.

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11

have this problem

why the real player download feature doesn't work with my 14.0.1 firefox? in the past (before update mozzila) it was working... now it doesn't. why?

i had a previous version of mozzilla firefox and i updated. since then, the feature of the real player doesn't work. propably isn't compatible. although, with my internet… (read more)

i had a previous version of mozzilla firefox and i updated. since then, the feature of the real player doesn't work. propably isn't compatible. although, with my internet explorer it works. i went to the settings of the real player and the only explorer it shows is Internet Explorer. The Mozzilla Firefox doesn't appear. What can i do? I unistalled and reinstalled many times the real player but it isn't its problem. help me please!

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23

have this problem

Cannot install Windows Media Player 11 plugin. Not even manually

Since I can't install the Windows Media Player 11 plugin through the plugins section, I tried installing it manually from the link http://port25.technet.com/pages/windows… (read more)

Since I can't install the Windows Media Player 11 plugin through the plugins section, I tried installing it manually from the link http://port25.technet.com/pages/windows-media-player-firefox-plugin-download.aspx multiple times and it still will not show up in about:plugins. I followed instructions from Firefox and rebooted after the install and still won't show up. I am using Windows 7 64 bit and have the latest version of Firefox. cannot play videos embedded in websites that support windows media streaming.

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44

have this problem

Smart Suggestor keeps popping up and I want to uninstall but cannot find it on computor, toolbar or firefox add-ons etc.

Smart Suggestor keeps popping up and I want to uninstall but cannot find it. It is not in my add-ons, extensions, programs, folders...no where! There is no buttons to cli… (read more)

Smart Suggestor keeps popping up and I want to uninstall but cannot find it. It is not in my add-ons, extensions, programs, folders...no where! There is no buttons to click on my right hand tool bar etc. I am running foxfire 13.0.1, windows 7. It is very annoying, so any help would be greatly appreciated.

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33

have this problem

My norton toolbar and vulnerability protection disabled in Firefox 15... Can somebody help me about this..

Norton toolbar 2012.7.4.1 Norton Vulnerability protection 11.0.0.243-2

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62

have this problem

Firefox 14..0.1 and Java Script errors

Since I updated Firefox t0 14.0.1 I've been plagued with script issues which I've already posted but no fix so far. Now I keep received Java Script issues and can't acces… (read more)

Since I updated Firefox t0 14.0.1 I've been plagued with script issues which I've already posted but no fix so far. Now I keep received Java Script issues and can't access the page/website that needs them.

I've checked all the suggested things that could cause this issue but none of them help.

Firefox is up to date. Java is up to date. Flash is up to date.

Any suggestions for fixing this are appreciated.

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248

have this problem

Adobe Flash Plugin Keeps Crashing

So about a week ago my Adobe Flash plugin started crashing (on Firefox 15.0.1) frequently when I was watching YouTube. I obviously reported it, but nothing happened. Then… (read more)

So about a week ago my Adobe Flash plugin started crashing (on Firefox 15.0.1) frequently when I was watching YouTube. I obviously reported it, but nothing happened. Then today I updated the plugin, hoping this would solve the problem, but it didn't. What should I do about this?

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106

have this problem

Shockwave Flash 11.3.300.271 problem with Firefox 14.0.1

It's more of an annoyance than a problem, but if I enable the Shockwave add-on, the search field in Google (my default start/home page) isn't automatically selected. I ha… (read more)

It's more of an annoyance than a problem, but if I enable the Shockwave add-on, the search field in Google (my default start/home page) isn't automatically selected. I have to mouse click in the search field, and then can start typing my search word(s). This was never the case before. When I started Firefox, it would go to my Google start page and the cursor would be in the field and I could just start typing. I know it's a minor annoyance, but having to click the mouse EVERY time I start is unacceptable, especially since it doesn't have to be that way. If I disable shockwave flash, it works as it always has, but then certain videos won't play on various websites.

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have this problem

Misleading error message about Java plugin

I am running Firefox 15.0.1 on Windows 7 64-bit I have Java plugin version SE7 U7, which I reinstalled and confirmed is current. However, when the Java plugin (Java(TM) P… (read more)

I am running Firefox 15.0.1 on Windows 7 64-bit I have Java plugin version SE7 U7, which I reinstalled and confirmed is current. However, when the Java plugin (Java(TM) Platform SE 7 U7 10.7.2.11) is disabled, then I get message when checking my plugins, "For your safety, Firefox has disabled your outdated version of Java. Please upgrade to the latest version". When I re-enable this plugin, the error message is not present. Thus it is misleading as the correct version is installed but disabled.

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2

have this problem

MAC OS Mountain Lion: US Patent Database: Images can not be opened with Firefox

The US Database page asks for a plug-in to be installed. It does not install and there is also no indication whether such a plug-in exists.

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has this problem

Preventing uninstalls of incompatable addons enables predators, Why?

Hi: I'm helping a family with Firefox 15.01. Their children installed a rogue game plugin, Iwingames, which preys on children infecting computers, installing redirection … (read more)

Hi:

 I'm helping a family with Firefox 15.01. Their children installed a rogue game plugin, Iwingames, which preys on children infecting computers, installing redirection adware etc. It's incompatible with Firefox 15.01. We know it's dangerous but it can't be disabled, not in safe mode, not manually. So sure as shooting, the rogue company will update their plugin and the computer will be infected again. Why is Firefox enabling predator companies by preventing users from disabling incompatible plugins? It's a ticking time-bomb. Do I have to tell them to cease using Firefox and switch to IE? WHAT ARE YOU THINKING!
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88

have this problem

Have version 14.0.1 cannot play Netflix on Firefox, works fine on Safari, getting loop.. please download silverlight.. have over and over again.

I have spent days trying to get Netflix to work on Firefox, and hate Safari, but it works there.. Spent an hour with applecare looking at my computer, and they said that … (read more)

I have spent days trying to get Netflix to work on Firefox, and hate Safari, but it works there.. Spent an hour with applecare looking at my computer, and they said that it must be firefox.. I have installed and unenstalled silverlightplugin, (it doesn't show as a plugin on Firefox plugin list, but it is installed in hard drive) I keep getting the message, "Just one minute more to watch movie, download silverlight plugin, I am on a MacBook pro, and am ready to give up Firefox if this cannot be fixed. I have talked to Microsoft, and they don't support macs except for their download that I am all too familiar with!!

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1

has this problem

Where is the user profile directory for ICS located? Is it sys\usr? looking to drop a custom whitelist file for an extension addin

I know this should be easy but... I trying to use this extension for a custom whitelist and want to blacklist everything else. Digging through all of the directories and … (read more)

I know this should be easy but...

I trying to use this extension for a custom whitelist and want to blacklist everything else. Digging through all of the directories and searching Google I have not been able to find any info on where the profile directories are stored to put the files. Thanks!

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7

have this problem

Flash is extremely laggy on Firefox

(I'm not very good at English, if you don't understand something of my problem description please tell me) I just decided to give another chance to Firefox and move from … (read more)

(I'm not very good at English, if you don't understand something of my problem description please tell me) I just decided to give another chance to Firefox and move from Google Chrome and this time I found that Nightly (version 18 for the time of this question / out of using Firefox, Firefox Beta and also Aurora), worked with a really good performance and support for complements and to be really fast on my daily stuff, my only problem is that once I tried watching videos on YouTube or doing any other kind of stuff that required Adobe Flash Player (version 11.4 at the time of this question) it just freezes, the browser gets really laggy and Nightly starts to eat about 70% or more of my CPU, throught it doesn't crashes and it's just painfully slow until I can close the page with some luck. Now, I wanna start by clarifying that this happens to me in all the browser iterations like Firefox (15), Firefox Beta (16) and Aurora (17), not just in Nightly (18). By the other side in Chrome (version 22 for the time of this question) this never happens to me, the videos are pretty fast and the performance is fine. Also this problems just appears to happen when I'm using it on the page. If I put a video on fullscreen it goes plain smooth (even better than with Chrome), but once I get off fullscreen the lagg starts again. I recently updated Flash to try to solve this and also reinstalled Flash, non of this worked out and I don't know that else could I do. Also wanted to add that I'm using Windows 8 (Release Preview) and my PC runs on x64, since Firefox runs on x86 maybe this could have something to do, but I'm not sure. Thanks.

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23

have this problem

roboform pro toolbar not showing in new tabs/windows after updating to Firefox 16

I downloaded Firefox v16 yesterday and my roboform toolbar shows on my home page but if i click a hyperlink to take me to a new web page or new tab my roboform toolbar di… (read more)

I downloaded Firefox v16 yesterday and my roboform toolbar shows on my home page but if i click a hyperlink to take me to a new web page or new tab my roboform toolbar disappears.

I have now downloaded firefox v15 as roboform works ok in that and opens up on every new tab or window

I have been in touch with RF but I dont understand what they are trying to tell me to do now as I have tried various things they told me to and its not working

The problem only started when i upgraded to FF16

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4

have this problem

Java applet class not found exception for check scan

I am getting a class not found exception when trying to scan a check into a banking website. The application uses Java and the exception error has the name "com.epaysol.c… (read more)

I am getting a class not found exception when trying to scan a check into a banking website. The application uses Java and the exception error has the name "com.epaysol.checkscanAppletV2" in the message. I have the latest Firefox and the latest Java installed. I tried going to an earlier version of Firefox and of Java where this app worked in the past and it does not work now in the earlier versions either. So I am now back to the latest version of everything.

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20

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115

have this problem

Java is not working

I have tried reinstalling the Java Plugin for Firefox over and over and over again, but it says that I still need to install it when I go to a website that requires it. I… (read more)

I have tried reinstalling the Java Plugin for Firefox over and over and over again, but it says that I still need to install it when I go to a website that requires it. I made sure that the plugins page for Firefox says that it is enabled (which it is). Java works fine in IE for me, and Chrome. Firefox is the only browser where Java is not working.

Please help me, or I will be switching to a different browser. Thank you.

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19

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57

have this problem

Realplayer "Download this Video" doesn't work on Firefox

Realplayer "Download this Video" doesn't work on the latest vesrion of Firefox

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new this week

2

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26

have this problem
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11

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97

have this problem

Java Error message: evalInSandbox:SyntaxError: syntax error

Why is this error popping up all the time? How do I fix it?

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