Support Forum

I am using firefox portable 16.0.2 as i am at work and do not have admin privileges. When i open You tube, firefox asks me to update adobe flash player. Flash player is installed and i can see videos using Chrome and IE. It was working fine a few days ago. I am guessing that adobe came up with some newer version and firefox wants me to update. I understand they do this cos they think the older version may have security risks etc. But i cannot update it (cannot ask the admin, they never agree). Is there a solution to this.

thanks.

I do not know anything about technical jargon or anything about add-ons or plug-ins, I just know that typically if I open a PDF file from a website it opens just fine in the browser. However, I am unable to open PDFs inside of Adobe Reader. When I do, the error message reads as follows:

"Adobe Reader cannot show documents in this browser. We are sorry, but Adobe Reader is unable to show documents in this browser configuration. Please use your browser to download this file and open it in Adobe Reader or Adobe Acrobat. To avoid this message in the future, many browsers provide a way to turn off certain add-ons, and some are able to show this document natively. Please contact your browser vendor for more details."

I have no idea how to fix this, as Adobe Reader is installed and I assume it is installed correctly? Please, any help would be fantastic.

When I attempt to load a .pdf file, a window pops up reading "There is a problem with Adobe Acrobat/Reader. If it is running, please exit and try again. (4:4)" I have tried rebooting the computer, uninstalling and reinstalling Firefox, making sure all plug-ins are updated (they are), disabling every other plug in to see if it was interfering (they weren't -- still got same message), and reinstalling adobe reader (and flash, just for good measure).

Every time I use the Flash plug-in (for videos on YouTube or PutLocker or whatever), FireFox just slows down a lot and even freezes. It happens very often now and it's really annoying.

By the way, I am using a gaming laptop so I am not sure why I am having these problems. My Flash plug-in and firefox are updated to the latest versions, too.

My specs: Windows 7 Home Premium Intel i7-2670QM CPU @ 2.20GHZ (8 CPUs) nVidia GTX 560m 3GB vRAM dedicated 16GB RAM

On the Firefox Plugin Update page, I am told that my RealPlayer plug in is outdated. It shows a version number of 6.0.12.46. When I visit the RealPlayer site to update my RealPlayer player, it offers only the November 15, 2011 update, which, when I download it, tells me it's version 15.0.6.14. Yet the Firefox Plugin Update page continues to tell me I'm outdated. What am I missing?

This seems to be a common problem. Firefox fails to open PDF files. It just shows a blank white screen. The common solution is to shut off the Adobe Reader add-on. Well, it didn't work for me. PDF is still not loading.

My browser home page has been hijacked by Conduit and I cannot get it back. I have tried:

- changing the home page in Options - removing all toolbars and extensions - removing all Conduit-related programs via control panel applet - using the about:config to search for 'Conduit' and reset all config lines - scanning with SuperAntiSpyware - using the Mozilla profile manager to delete my Firefox profile - using Help-> Troubleshooting Information -> Reset Firefox - searching and deleting line containing 'Conduit' in the .js files in my profile

No matter what I do, whenever Firefox starts, my homepage is set back to Conduit. How can I fix this?

thx

I restarted my computer this morning, as it was running a bit slugglish. The restart initiated both a Firefox update and a Flash update to the latest versions. I've uninstalled Flash several times with the Flash uninstaller. I've even down-graded to 10.3. Same result. Firefox simply isn't recognizing the install and I'm unable to view any Flash content. On any page that requires it, the 'Install Missing Plugin' button appears. Whether it's 10.3 or the latest 11.4, it doesn't exist in the Add-ons manager. I've installed the latest real Player as well, in case it had something to do with the issue. No apparent connection. No issues with the installations themselves have been experienced - everything proceeds as expected.

Any ideas?

Im running firefox on 3 computers with my macbood being the primary computer to which the two other sync to.

Recently I upgraded to ff15 but all of the add-ons have vanished from my other two computers. My macbook still has them all but the other two do not. Why aren't they syncing to the othet two computers and why did they get deleted???

I followed most of the suggestions and removed blekko (got it from AdAware, I think) from most of FF. It still shows up as the default search for a new tab. How do I get rid of this last bit of it?

I deleted a lot of files to clear up memories, only i also accidentally deleted plugins. I reinstalled: Shockwave Flash, Java Applet Plug-in, Unity Player, Shockwave for Director, Adobe Acrobat NPAPI Plug-in, Version 10.1.4, Microsoft Office Live Plug-in, Silverlight Plug-In, QuickTime Plug-in 7.6.6, and iPhotoPhotocast. However, I still can't view some chats. What plugins am I missing? What plugins do you recommend? Is it even a plugin problem?

I had Java 6 update 31. i had Chrome, and it worked fine. Afterwards, there was a update to Java 7 update 9. Due to an error i couldn't install Java 7, therefore i stuck with the Java 6 update 31. However, it didn't work. I enabled the extension, and restarted the browser, yet it still didn't work. I tried uninstalling Java 6 and installing Java 7, but it still doesn't work. I can't even get Java 6 now. I don't even have anymore Java's on my computer. But i need them. Any help? I'll really appreciate it.

I am getting the following error message: FlashPlayerPlugin_11_4_402_265.exe - Application Error The instructino at 0x71a30000 referenced memory at 0x71a30000. The memory could not be read. Click on OK to terminate the program.

For some webpages, clicking ok will cause the error msg to disappear. For most, such as Amazon pages, the error msg will loop, i.e. I click on OK, then the box pops up again.

This started immediately w/ the latest release, Firefox 15.0.1. I uninstalled and re-installed the plug-in, to no avail. I'm running Win 8, Would it be better to roll-back the Firefox version or the Adobe Flash version? Seems like I should roll back Firefox, b/c the Adobe was running fine until the Firefox update. However, the std. Firefox advice is not to roll back. I need to change something, or switch to Chrome or Opera.

I am running Firefox ESR 10.0.7. We have Java Version 6 Update 32 installed on our lab environment. I needed to update Java to overcome the security vulnerabilities associated with the version we had. I downloaded and installed Java Version 7 Update 7; However when I run Firefox (after multiple reboots and deleting the pluginreg.dat file in the Firefox profile) the only plugin that shows up is still Java Version 6 Update 32. Firefox knows not of my Java Version 7 Update 7 installation. How do I get the plugin into Firefox?

I have not admin authorization. And adobe flash player cant install. I can work with chrome and IE with adobe flash player but firefox cant. How can i solve this problem. thanks a lot