Support Forum

I get the following message:the ordinal 459 could not be located in the dynamic link library. urlmon.dll. I get this when requesting list links within a genealogy program (not on the internet) Haven't noticed it on anything else yet because I have been obsessing over just that one program. At the same time I notice that my windows sidebar is not visible. Have not changed any settings. Java was disabled due to the recent exploitation. Would that have something to do with it. Or perhaps Firefox18 installed and then it went bad? Thanks in advance for any help. Running Vista.

I was lissening to online radio. Firefox needed to update. After the latest update the windows media player plugin dissapeared from the add-on list, while still being installed correct. I reinstalled it, but that didn't work. I replaced/deleted some files in firefox as suggested for similiar problems, but that didn't work either. Now I can't play wmp files anymore on firefox.

I hope u can help me solve this problem.

When I install the latest version of Flash Player(11.6.602.171), I get a firefox plugin. Why am I not receiving the Flash Player instead? OS is vista home premium, firefox v.18

I need to reset Firefox (ver 18 running on Vista Home) to fix problem with downloads. But I can't get to the troubleshooting screen. There is no "Firefox screen" and there is no "Firefox button" on our computer. If I don't have a Firefox screen or a Firefox button, what other way can I reset the browser? Thnx!

I have delta as my default home page. I did not do this but it automatically did it. So when I try to change it it doesn't change.Delta is causing pop-up adds and disturbing images and articles to pop up.

It seems like every time Firefox updates, my Java won't work on some of the games I play on pogo.com. It brings up a sign telling me to install Java, which I have and which is up to date. I clear my caches, make sure I have the latest Java version, delete older versions, and in the end, just don't go to sites/games that it is having problems with. Why does this happen? I've heard of the problems with the Java 7 version, and tried to go to the older version, but it still doesn't work. Then, when I went to the Mozilla site, it told me that Java has been blocked and to click on the block in the top corner to enable it for trusted sites. I don't have a "lego" block anywhere that I can click on, and in my add-ons page, it shows that Java is enabled. I'm getting extremely frustrated with this happening every time Firefox updates!

firefox said it deactivated my flash player for my "safety" and that i had to get the newer flash player version. i installed flash player 11.6 but went onto a website that used the flash player but my whole computer freezes!!! i checked with other websites and the same thing happened. i reinstalled an old version of adobe flash player and firefox deactivates it, saying that i need to install the newer version!!! my os: windows vista 32-bit flash player now: adobe flasher player 10.3 HELP!!

The problem is with not with every website, just one. This is a site that previously remembered my username & pw, but I changed the pw and the prompt did not display to update it, so I deleted it from the Firefox/Options/Security/Saved Passwords tab, and now when I type in the new pw, it's still not asking me whether I want to remember the pw (nor does it remember the old pw). I tried Safe Mode and I tried resetting Firefox. Neither one worked.

this website aways pops up and my virus is protecting me. But it only happens on Mozilla

It does not matter what site i go to, the same pop up keeps coming up and i have pop blocker on with a couple of exceptions.  This is getting very frustrating.

Please help to stop this pop.

Hi my computer is infected with the browser hijacker called claro-search. I've done some research on it and have tried many fixes but it still keeps coming back.

What I've tried: Adware Cleaner Malware bytes Restarting in safe mode going to about:config and typing in claro-search then clicking reset to the search results. Troubleshooting information and resetting Firefox Going to the Profile folder under troubleshooting information and deleting the chromeappsstore.sqlite file

Does anyone have other suggestions as to what i should do?

I've gone through all the suggestions, troubleshooting listed here and nothing has worked in stopping this "hanging" business. It started earlier this week with FF16. So I tried uninstalling, clearing out any traces of it, profiles and all. R-installed with the previous extensions, plugins and scripts. Still did it. So I either disabled or uninstalled said add-ons. Still did it. Upgraded to 17, then 18. Same problem. "Not responding" every couple of minutes for just a few seconds, longer when I switched tabs. I'm a heavy tab user, but given the problem, I've gone down to no more than 3 open at the same time. Still hangs. So I decided to do a complete overhaul. Did a reset. I even thought it was my computer (Vista with SP2) which had been working fine and was slowing down around the same time FF was hanging and being a resource hog.

With FF uninstalled, with the help of Microsoft support, I worked on the laptop. Uninstalled my usual programs, including AV (which had avast). Moved all my files to an external hard drive. In essence leaving my computer with bare bones. Did a defrag and a system restore. I reinstalled av, then ran it. All clear. Ran malwarebytes. All clear. Ran registry clean. All fine. So I reinstalled FF18 and did not use any add-ons. Still hanged. Went up to FF19 beta thinking whatever but there is, would be cured. And it worked fine witn no add-ons. So I started installing my usuals, but leaving only the most important ones, ABP, No Script. Was ok so I added greasemonkey, smartest toolbar, download statusbar and unhide passwors. All which I've used for years with no problems. And FF19 worked fine with no hanging for like a day and a half. Today, (jan 24) not only is it haning and not responding again, but it's doing it more frequently and for longer.

FF never has crashed, it just hangs and freezes. My job is ALL online. I don't like Chrome (not user friendly to me). I'd rather avoid using IE. I'm a user of FF since day one, but this is stressing me out because I cannot do my job properly.

What can I do to make it stop? My only other option is to just forget FF and try and get used to Opera.

Now that I think about it, could this hanging problem be related to the Java issue that has come out publicly recently?

I don't know what else to do. I've tried everything that has been written here. Trust me, I've wasted 2 days on this issue. Time I'll never get back and I could've used to do work.

Thanks

Whenever I try to search in the address bar it says " The address isn't valid" 'Not a URL." I did the about:config thing and reset the keyword url and keyword enable, but it still will not let me search.

After the previous version was auto-disabled for secutiry reasons, I updated to this version upon prompting by firefox, it does not carry the same secutity warning and shows as enabled both in the add-ons section and under options/options/content. However, I'm still told by most websites including my webmail that Java is not enabled and therefore the sites will not function properly. The options for temporarily enabling Java as suggested in the FAQs do not appear, including the red brick icon in the address bar.

Firefox 19.0.2 running on Windows Vista

Firefox 19.0.2 is NOT clearing cookies Tools->Clear Recent History is selected. I have been using Firefox for 9 years now and it keeps getting worse and worse. I know how to clear cookies as I have done it thousands of times. Imagine my surprise today when I went to Google and fount out I was still logged-in from earlier because my cookies were not cleared when I thought they were cleared as they used to be.

I do not like being tracked on the internet. I browse some websites, clear the cookies, disconnect and reconnect to the ISP to get a new IP address. I am not interested in any other non-solution solutions. What I want is for this BUG to get fixed. And it is clearly a BUG because other people are complaining about it.

Can you imagine the security implications of using Firefox when it does not properly clear cookies when people think it does???

Another thing that really bothers me about version 19 is how Firefox hides cookies from you when you are browsing in Private Browsing mode. When using Private Browsing, if you go to Tools->Options->Privacy->Show Cookies it shows only cookies from Google but not the websites you have viewed directly making it appear that no cookies are set when they are. You have to exit out of Private Browsing, Clear Recent History (if it works!) and then re-enter Private Browsing to continue. Think about a news website that limits you to 10 news stories by using cookies. I used to clear the cookies and continue reading the news. I can't do that anymore without exiting out of Private Browsing first. But now that I have discovered that cookies are not being deleted anymore using Clear Recent History, I guess that won't work either.

Who could possibly think hiding cookies in Private Browsing mode was a good decision? Why would you hide anything from the users of Firefox?

Also, I have noticed on some webpages with a lot of images that a black bar stretching the full width of the browser and approximately 50 - 75 pixels high will appear over the rendered page. It disappears when the page is scrolled.