Support Forum

An error message stating 'Synchronisation has not been able to complete during the last 7 days. Please check your network settings.' has appeared at the bottom of my browser for the last 2 days. Unfortunately, there is no guidance to what network settings I need to check. Any advice will be appreciated.

Hi,

I'm using Firefox 18.0.2 on my several PC's and synch works fine between them. But on my Smasung Note 2 (Android 4.1.2) Firefox could never synched bookmarks from PC. However opened tabs seems to be synchronized from PC to my mobile phone. But none of mbookmay PC rks seems on my Phone. I got no error message after synch operation on my android phone. But no bookmarks synchronized.

All options including Bookmarks selected under what to synch menu. I also tried only to select bookmarks, but helped.

I'm waiting this feature to work during a few months, through different firefox PC and android releases, now as a final hope I'm contacting with you.

My synch usename is buyukbang@gmail.com and I'm using default Firefox server.

I'm sure there is a bug blocking my bookmarks to be synched to my Android Phone , I really want to help Firefox devs to fix these bug.

Regards....

I am having trouble setting up Firefox sync on my desktop (which I had to replace) having only an active Firefox sync on my Android tablet. I can't find a way to either insert the usual three four character codes to pair the devices, nor to recover the sync key to enter it manually on the desktop. Googling the problem, I found suggestions from a year ago to use certain plugins (the most recent was about:synckey) to display the key, but unfortunately they are no longer compatible with the newest firefox (I am using v17). So my question is: can this be done? Or shoud I harvest all my bookmarks from the Android device as long as I can and reset the sync account?

Desktop sync is broken and instructs to obtain "Your Recovery Key" from a working device. Only working device is Android Firefox. What is the magic incantation to get Firefox (v21 beta) on Android to reveal the needed sync Recovery Key?

I try to set up Firefox Sync but as I fill in my e-mail address on the first line i first get the message "invalide e-mail account" (or similar) but then when I continue to complete it with www@yyy.com it just says "unknown error". I have tried several different e-mail addresses on two different computers but the same annoying unknown error message keeps coming up. What am I supposed to do about that?

This is really strange and very frustrating. I have Firefox on a MBP running OS X 10.8.3, for which I created a Firefox Sync account. It seemed like the initial sync went through ok, until I tried to link my second computer, a laptop running Windows 7. Both are running Firefox 19.0.2. When I attempted to link the second computer, I continued to get a message to try again; then when I cancelled that process, and returned to the MBP, I noticed a notification at the bottom of the Firefox window stating that the recovery key was wrong. It says "Sync encountered and error while syncing: Wrong Recovery Key. Sync will automatically retry this action" with a link to the Preferences next to it.

I figured I did something wrong, so I went back to Preferences to reset the recovery key. I picked the option that said I didn't have the other device - because, if I tried to enter the 12 digit code, it would continue to tell me to try again. I reset the recovery key, hit Continue, and it seemed to reset - in fact, I saw just under the recovery key text box, it said that it was successful; but immediately afterward, I would be back at the Sign In screen and the newly reset recovery key would be in the recovery key box, but would say "Wrong recovery key" directly beneath it and the error notification at the bottom of the firefox window would reappear as well. I tried having my Sync account deleted and recreated but the problem still persists.

A couple times I seemed to notice an issue about Firefox not being able to connect to the Firefox sync server, but that was rare so I don't think that is the cause. Am I missing something here or is there something else I can do to get this reset and working? Thanks in advance.

Mathew

I am having trouble syncing my firefox bookmarks and settings. My windows was reinstall and I lost all of my applications. Trying to sync my old settings and book marks, but I cannot find my recovery key nor was I able to reset my password using my user ID. It says my USER ID doesn't exist. I know I have sync set up b/c I've sync my Firefox before, I also had trouble finding my recovery key last time, but somehow I was able to find it, don't remember how. When I follow your instruction and go to sync in options, I don't have the account management option to see my recovery key nor change my recovery key. HELP!!!

so, I can not find the manage account option in Sync to find my recovery key, I cannot change my password to my acct, it says it doesn't recognize my user ID. I have synced my firefox before when Windows was reinstall few months ago, so I know I have an account.

Thanks,

Ling

Bookmarks vanished on multiple computers.

Error message on all platforms: Sync encountered an error while syncing: Unknown error.

Android device seems unaffected. Attempts to re-sync good data from android device have no effect. I filed a bug report but after over 15 days it was marked as a duplicate and rolled into another bug report. The solutions there are way (WAY) beyond my technical level of expertise, and look to be for the unix OS. Something about a corrupt root.

I've been very reluctant to clear my sync data, because the impression I get is that I'll lose all my bookmarks. The entire reason I started using Sync was to back them up!

Computer1: Win7 enterprise sp1, 64bit. Firefox 17.0.1 Computer2: Win7 enterprise sp1, 64bit. Firefox 17.0.1 Android device: Dell Streak7 Android 3.2 Firefox 17.0

1359494510478	Sync.ErrorHandler	DEBUG	Beginning user-triggered sync.
1359494510553	Sync.Service	DEBUG	User-Agent: Firefox/17.0.2 FxSync/1.19.0.20130107124423.
1359494510553	Sync.Service	INFO	Starting sync at 2013-01-29 22:21:50
1359494510553	Sync.Service	DEBUG	Exception: Could not acquire lock. Label: "service.js: sync". No traceback available
1359494510553	Sync.Service	INFO	Cannot start sync: already syncing?
1359494521160	Sync.Resource	DEBUG	mesg: GET fail 503 https://...-sync422.services.mozilla.com/1.1/..../info/collections
1359494521160	Sync.Resource	DEBUG	GET fail 503 https://...-sync422.services.mozilla.com/1.1/.../info/collections
1359494521161	Sync.Status	DEBUG	Status.sync: success.sync => error.sync.reason.serverMaintenance
1359494521161	Sync.Status	DEBUG	Status.service: success.status_ok => error.sync.failed
1359494521163	Sync.SyncScheduler	DEBUG	Starting client-initiated backoff. Next sync in 1673254 ms.

I have three OS's on a single computer (XP SP3, WIN7 & WIN8. Each OS has it's own Firefox install and of course, different settings in each since they are all handled separately, I have no idea how to synch the user-data from all three different Firefox installations. My goal is to be able to boot up in any of the OS's and have the same user settings/details across all three.

Once I get that figured out, then I can try to find a way to synch Thunderbird across all three OS's so that mail collected or sent in one OS is shared or synched with Thunderbird on the other two OS's.

It's probably a tall order and not possible to accomplish, but if I don't ask then I'll never know.

Thanks in advance for taking the time to read this.

Ed ~ fastlane@tyclone.com Computer details: Windows XP SP3, Windows 7 SP1, Windows 8 Asus P7P55D m/b, Intel i5 LGA 1156 cpu, Corsair water-cooled CPU HX1000, 16 GB RAM, 14 TB drive space, GT460 Video card, 3 Bluray optical drives, 5 printers, 2 scanners

I installed Firefox on my Windows 8 PC and on my Android Smartphone (Galaxy Note 2) and the book marks from my PC desktop are not syncing with my phone. I already checked under the sync tab and the option to sync bookmarks is checked.

Details? It's really simple: There's no "set up sync" button to be found in FIrefox 19 *anywhere*. And since all instructions begin with "Hit the Firefox button and then the 'set up sync' button..." it makes it kind of hard to get beyond "Hit the Firefox button"....

I'm using Firefox 20 on Linux Desktop and Nexus 4. I rarely close the browser on my desktop and keep unread tabs, but something that irritates me is that whenever I send a tab from my phone, it never opens up unless I manually sync. I tried various solutions to adjust sync interval, but it doesn't work.

How do I adjust the sync interval so that it's quick? I won't mind running my own sync server if mozilla sync services won't permit high sync rate.

I forget the password of my Firefox Sync. When I try to reset the password by my yahoo mail ,I couldn't receive the reset email. I don't know if it's because of that my mail is ended with "@yahoo.cn".

I have lots of favourite bookmarks synced to the Firefox Sync. Would you please help me to get them back? Thank you!

Hi,

I have set up a Firefox Sync account lately. Yesterday, I backed up my laptop but forgot to back up the sync. Now, I can't set up the Firefox Sync service anymore, as my email address has already registered but don't have a sync key to access.

I would like to know how to reset the sync key.

Thanks :D

Over the last few weeks of having to reinstall my OS, I've had major problems getting Firefox Sync to do its thing and synchronise a couple of years worth of data. After a few minutes, I am receiving the following error at the bottom of the page: "Sync encountered an error while synchronising: Unknown error. Sync will automatically retry this action." Which is not particularly helpful in solving the problem!

As there are no tools provided to edit data "in the cloud", there is also no way I can see to remedy this by deleting any corrupt entries. Which does not seem very promising option to me for backing up this data, some of which is very important!

Firstly, I was wondering if anyone else has been receiving this error? And secondly, I was wondering if there was any way of manually downloading the data outside of Firefox if there isn't a remedy? I would really not like to use the nuclear option and reset my account. If it is possible to get it back then I'll be able to make a safe backup and transfer my information to xmarks, which I have found is more reliable. I guess you could argue I should be making backups like these in the first place if this information is so important, but I trusted the convenience and reliability of Mozilla to handle my data, especially as before Weave came along I had never realised how valuable keeping my history between computers can be!

I am having this problem between Mac, Ubuntu and Windows versions of Firefox 4. Hope you can understand my frustrations.

I did setup sync account. I go to https://account.services.mozilla.com/sync/ and I can log in. But my firefox keep giving me "Sync error" - Incorrect account name or password. Please try again.

Please help!!

Using Firefox 4.