Support Forum

I'm very disappointed (and angry) by the fact that this bug has been dragged from one version to the next version for years already. Just google a bit and you will see that it is an ever going sad story.

Questions, complaints, how-to's etc... year after year, always for the same issue ! How many people have become frustrated like me ?

I'm sure not the only user to be redirected from one possible solution to another possible solution. If that does not work, try this and that... and so on. I went from one "solution" to the next, and wasted hours, just to bump into this recurring stupid message, over and over again.

So my question goes directly to the developers : Why do we (users) have to care about fixing a problem that in the first place should not even exist ? Why does this problem remains for years without cure ?

Sorry guys, it is not the responsibility of the users to try all sorts of tricks. Just fix this thing please. What is actually my problem ? Very simple answer : Firefox

When I go to the start page, after clicking the Mozilla Firefox icon, if I type something in the box and hit "search", it doesn't do anything. I have to go up to the address bar to search anything. It's not like Google, where I can type in some words, e.g., CBS (the news station and hit search and get results). Any ideas?

THERE IS NO "HELP" AT THE TOP OF MY SCREEN. I HAVE NO MENU BAR. IF I HAD A MENU BAR, I WOULDN'T NEED YOUR HELP!!! SORRY TO YELL, BUT I HAVE LOST ALL PATIENCE, AND WILL SWITCH BACK TO THE MICROSOFT BROWSER IF YOU DO NOT GIVE ME SOME STRAIGHT INFO WITHIN THE NEXT 5 MINUTES.

When I attempt to open Microsoft Office Word 2007, which is installed on my computer, I get this pop up asking for my product key. I have no knowledge of a product key nor do I know where it can be located. Any one have an idea about this "product key".

Thanks,

You cannot seriously be telling me that I am restricted to using the "Awesome" page as my homepage. What fool made this ridiculous, ill-considered design decision?

On my PC I clicked "Set Up Sync" and then "I Have an Account" ans it asks to enter the code on my other device. So I went onto my Android Samsung Galaxy Nexus and opened Firefox.

Went to the home screen and there is not Sync button. Only; Top sites, Your tabs from last time, Add-ons for your Firefox, and Synced Tabs.

Going to More -> Settings -> Sync -> Account with Firefox Sync. It only shows an option to not sync and says when it last synced. The more only shows; Sync now, remove account and help.

Where do I enter the code on my Android so I can set up Firefox Sync on my PC?

The google search and google gmail icons on my desktop keep changing between the Firefox globe with the fox around it to the google white G with the blue background. Everything works just fine either way but I would like to know what is causing this and be able to decide for myself which ones to use.

                                     thank you.

i installed adblock plus, block site, and something to open a new tab to homepage. they all SAY they are installed and restart firefox at the end of the installation. yet this has no effects, i see add ons, have no way to use block site at all, and my new tabs still dont open to homepage. so i went to tools>add-ons and none of the add ons installed even show up. just what was already there

i dont know if this has something to do with conduit. i worked like 2 hours to get rid of it, deleting it from hkey registry, running a full scan with eset smart security 6, deleting all my cookies, my history, clearing everything in about:config many many times. still when i open a new tab it is in search:conduit even after disabling every single add on many of which have absolutely nothing to do with conduit. yet when i run firefox with ad ons disabled it goes away and new tabs open to the rectangles where you can pick google, yahoo etc. my preference would be for the rectangles to appear. but if i must i will use open new tab to home page add on. just the problem is that i cant install it.

now when i search for conduit in about:config conduit came back yet again. guess i couldnt get rid of it after all! this is so frustrating. i really need someone who knows their stuff and i would greatly appreciate help. all previous posts i read on how to get rid of it all proved useless. why is there no solution to this problem?!

right now i just want add ons to work because it seems that, at least for now, when i type something in to the url bar it searches in google, so if i can get new tabs to open in anything but conduit i guess i can ignore the fact that it is really annoying that conduit is still located in about:config. (oh and yes i did delete everything from add/remove programs realted to toolbars and conduit or whatever similar)

I'm not using a mouse on my laptop. Every once in a while the window zoom in or out because a finger is hanging over the touch pad. How do I zoom in and out in order to control the size in the window?

My bookmarks keep going into that unsorted bookmarks folder, where they are not easily accessed. I watched the getting started video several times, and I want to save bookmarks without sorting them. The tabs thing is too complicated right now. I just want a bookmarks folder that will save what I put into it. But if I click on the star in the awesome bar, the link goes right into that nasty unsorted bookmarks folder.

The phone is a Samsung Galaxy SIII. Firefox does not show the menu bar along the bottom of the screen even after hitting the hardware menu key in the bottom left so I have no Home button etc.

In previous versions of Firefox Mobile, I was able to long press on an image or video file and "Save Link". This no longer seems to be an option. I would like very much to once again be able to do so. I have looked through the settings, and about:config to find no solution.

This isn't working on my new Nexus 4 with Android 4.2 Jelly Bean, but was also not working on my HTC Glacier with Android Ice Cream Sandwich.

Firefox Mobile 17.0 Android 4.2

Firefox opens a new window rather then tab from any other process calling firefox. Example screen grab utility needs to load a new url. FF opens a new instance of firefox. It use to open a new tab.

I have done everything your web site says to do to uninstall Firefox. Nothing works. Windows message says no Mozilla Firefox uninstall program on my computer. Do I need a special download from you to uninstall?

Home Page setting option is not working after saving a new or different home page on Firefox 19.0. When opening a new page (not tab) it always reverts back to the default "Modzilla Firefox Start Page" no matter what.