Support Forum

Firefox 20.0.1, windows 7, flashplayer up to date.

Certain youtube videos won't play. The advert beforehand plays, and then the video just displays a black screen, no loading, trying to skip to a later time in the video doesn't work. It seems to be certain youtube users whose videos won't play, users whose videos I was able to watch only yesterday. The featured video on the user's channel is watchable, but not when opened separately. IE won't show the affected videos either.

Hello, I have this problem were whenever I try to type in something into the search or addresys bars, nothing happens. It's like the enter key isn't working. There is not usual picture next to the search bar (the one that shows you what search engine you're using. If it's google it shows a "g" next to the bar). Instead there is just a picture of a blank page as a placeholder. When I try to go in and add a new search engine by managing the search engine list, there is no option to add a new search engine. I have already tried going into the firefox folder on my computer and deleted the formhistory.sqlite file that is the supposed problem. No avail. I have even gone so far to delete and reinstall firefox to my computer. Well, that didn't work either. So I waited until the next update to see if my problem would be fixed THEN. I am currently on firefox 19.0, which is, as of writing, the most current version. I have tried restarting firefox with all addons removed. And for good measure, I deleted anything that ended with ".sqlite" in my firefox folder. I have tried to get the the about:config menu but do not know how considering how my address bar refuses to search. The greatest thing is that my address bar can still remember all the sites I've typed into it before, but for some unknown reason, cannot take me to any of them! I really don't know what to do next. I can only suppose that I could try completely deleting everything firefox has stored on my computer, as I don't know if just uninstalling the program actually did that. Other then my search bar problem, firefox has been acting fairly normally besides a few minor hiccups here and there. I am trying to remember if I downloaded anything before my search bar problems started or not, but it is always a possibility. I did download the firefox beta for windows 8 metro mode but I can't remember if that was before or after firefox started acting up. It's possible considering that softonic thought they were being really nice by including fbdownloader for free with my firefox metro browser. I am now no longer using softonic ever again. But that's all the evidence I can think up right off the tip of my head. Sorry if this was kinda long, and if any of my description isn't clear or make sense please ask and I can try to verify. Also, if I haven't said this already, my search bar is only not working in firefox. Chrome, Internet Explorer, and Safari are all working fine. Just my luck, I guess. If anyone could help me out, I'd be much obliged. Not being able to use the address bar has been really inefficient. Thank you.

So, after updating to Adobe Flash 11.7...I can no longer watch a single video anywhere on the web without the sound randomly cutting out. Flash does not crash, it just stops playing the sound and keeps playing the video. I can rewind the video to a time before it cut out but then it cuts out again RIGHT as I rewind to a new point in the video. Where as before in the location I rewound to, it did not have the sound cut out before when I first watched up to and past that point. I have no idea what has caused this (except or maybe Adobe screwed something up).

Does anyone else have this issue? And what have you done to solve it (if you have)? Also, if this a Firefox only issue? Or is it everyone Web browser?

Thanks for any help given.

Secure Connection Failed

         An error occurred during a connection to www.facebook.com.

SSL received a record that exceeded the maximum permissible length.

(Error code: ssl_error_rx_record_too_long)

 The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
 Please contact the website owners to inform them of this problem. Alternatively, use the command found in the help menu to report this broken

Many familiar sites are giving me an error relating to certificates. See message below:

"This Connection is Untrusted

         You have asked Firefox to connect

securely to www.xxxxxxxxxxxx.com, but we can't confirm that your connection is secure.

         Normally, when you try to connect securely,

sites will present trusted identification to prove that you are going to the right place. However, this site's identity can't be verified.

         What Should I Do?
         
           If you usually connect to

this site without problems, this error could mean that someone is trying to impersonate the site, and you shouldn't continue."

The same sites are still working perfectly on an older computer without these issues. They also work in other browsers, but Firefox is my default.

I recently updated to 20 and my spellcheck context menu has vanished.

What if you aren't even given the check spelling or languages menu option yet the broken red line under mispelled words occurs and no spelling suggestions made when right clicking on those words?

Some additional information:

In my about:config i do have the following in bold: spellchecker.dictionary;en-US user set string en-US

https://developer.mozilla.org/en-US/docs/HTML/Controlling_spell_checking_in_HTML_forms?redirectlocale=en-US&redirectslug=Controlling_spell_checking_in_HTML_forms

(I want spellechecking EVERYWHERE, how do I implement that?)

Also there is this: http://trac.xinha.org/ticket/1119

I do not have xinha installed but the behavior is similar. I get the lines, but no options.

There is a lot of discussion on https://bugzilla.mozilla.org/show_bug.cgi?id=812695 about the right workaround or how to apply it. I'm starting this forum thread to move the discussion.

From the bug the current workarounds are:

• in about:config set gfx.direct2d.disabled to true
• in about:config set gfx.content.azure.backends to cairo instead of direct2D
• Uninstall IE10 and update KB2670838

Hi, after updating to Java 7 update 10 Java stopped working. Plug in checker indicates Java Deployment Toolkit 7.0.100.18 is installed correctly, but Java test page says plugin needed and Java Runtime Environment 1.7 u10 is available. Install fails. Uninstalled Java and tried manual install (including as administrator) but no resolution. All old Java versions have been uninstalled. Thank you for your time.

So the latest version of Firefox 19 comes with a built in PDF viewer.

The problem that I found is that this viewer at its present time does NOT show fillable fields ina PDF, or let the user type into these fillable fields, or show the electronic print and instructions buttons we place at the top of most of our PDF "forms".

Ex: http://www.tmcc.edu/financialaid/downloads/forms/1213/FINAConsortiumAgree1213.pdf

This form should show buttons at the top and let a user fill it out. It does with the Reader plugin. In FF 19's built in PDF viewer I cant seem to do anything.

We presently make all our PDF forms fillable, so if this is an issue, hopefully a fix or update can be found.

My desktop is running Windows 8, which recently crashed. Since then, every time I start up, Firefox 17.1 (which is in the startuo folder) does not load, but brings up an error window saying (Couldn't load XPCOM). Dismissing the window then allows me to start Firefox myself. I have uninstalled Firefox (but not the personal stuff), downloaded a new copy of Firefox 17.1 and re-installed.... same thing happens.

Just to clarify ..... this only happens once, following the initial boot up of the desktop. I dismiss the error window and all is well after that.

Any bright ideas please?

What is XPCOM referring to? A missing dll file? can I find this file elsewhere and move it to the correct location?

Many regards.

All of our PDF file build in Abode Indesign CS4. If any pdf open with mozilla, will come error message will be come on top of page. why this error coming every time and every pdf files.

I have the newest version of firefox and the first problem i started getting was connection timed out server not found from searching in the start page. If i searched in the web address page it would pull up. I restarted firefox from the help tab and the first time i search from the start page it works than if i close everything out and start again it does nothing, but if i search in the web address it pulls up.

I was having issues with Videos playing so figured I had to update my Flashplayer, but when I tried to update it kept failing to install and on the Control Panel for Windows XP I clicked on the Flashplayer Icon and went to the Advanced Tab and it states that there are no ActiveX Control installed but I know I have ActiveX version 10 installed due to some Games I have installed on the PC. So I was wondering how FireFox worked with or around the ActiveX Controls. This is for my piece of mind and future reference as I do all my own Tech Support for my PC and am self taught through trial and error about XP. Am running an Intel Celeron processor, 697MHz with XP Service Pack 3, FireFox 12.0, 192MB of SD RAM. Yeah it's old but it works for what I do. LOL Anyway any info on this would be appreciated.

Thanks in Advance Craig

When watching videos on youtube, vimeo, liveleak, etc. the video will stutter every few seconds then go back to normal. The audio stays consistent throughout the entire video, but the video itself keeps lagging.

When I go into full screen, the video stops lagging and everything is normal. I don't want to have to keep going in to full screen every time I watch a video, so does anyone have a fix for this?

Ever since my Hotmail account was upgraded to Outlook, the file attachment button doesn't work. The arrow doesn't even turn into a hand - it's as if Firefox doesn't even see it. It works fine in IE, but I prefer to use Firefox. I have seen various people offering solutions such as getting the latest version of Silverlight or disabling it, removing Adblocker and installing Webmail Adblocker instead. I have tried all these options and nothing works.

Surely this is an issue with Firefox that needs to be resolved. Until then I would like a work around solution.

I need to reset Firefox (ver 18 running on Vista Home) to fix problem with downloads. But I can't get to the troubleshooting screen. There is no "Firefox screen" and there is no "Firefox button" on our computer. If I don't have a Firefox screen or a Firefox button, what other way can I reset the browser? Thnx!

My laptop’s keyboard is not working in Mozilla at all but works anywhere else. I am currently writing this in Word and cut and pasting it into the feedback box. I really need to fix this because it’s really making things difficult because I really don’t want to use another browser. I’ve already tried restarting with all my plugins disabled but that hasn’t helped and I have the newest version of Mozilla. I have not downloaded anything recently and have no idea why this started. The last thing I typed was into youtube which worked but as soon as I typed something else my keyboard wouldn’t work.

Please help!

Please provide some specific direction for this error message. This message happens each time I attempt to launch Firefox. If I click restore, it will load Firefox. But to do this each time is very bothersome.

Other information on this error page:

This is usually caused by a recently opened web page. You can try: Removing one or more tabs that you think may be causing the problem starting an entirely new browsing session

 Close     Restore

For 2 days now occasionally I will see some text on web sites that appears to be blurry and/or off-coloured. I've capped a screen and have posted it here.

http://img109.imageshack.us/img109/7152/blurry.jpg

Update: Problem being looked at in this thread too http://forums.mozillazine.org/viewtopic.php?f=38&t=2669927

Looks like it is related to a recent Windows update(the Platform Update of Feb 26) and ATI Radeon 3000/4000 GFX

Temp Fix: Turn off 'Use Hardware Acceleration' in FF Tools, Options, Advanced