Support Forum

When I use the Firefox browser to surf the web, on nearly every web page I visit an invasive advertising platform creates anchor links on the web pages (anchor keywords with two hyperlinks under the anchor word) which when clicked takes the viewer to an advertisement. Most of the links seem to be part of an advertising platform owned by "Text Enhance," which I have contacted to complain about. They sort of played dumb. I said I thought it was the result of some malware from which they were the sole beneficiary and they assured me they didn't instigate it. I went to the Warrior Forum and some members suggested it sounded like it came from one of your extensions or plugins. My security and technology consultant scrubbed my computer and they deleted some of your extensions and plugins and the problem went away. But two weeks later, it's back and it's pervasive. Even words in my online banking accounts are showing these text links.

Aside from security concerns, my biggest fear is that they are stealing traffic from the websites I publish--websites where I'm trying to sell either my own or affiliate products. And that upsets me greatly.

I'm sure I'm not the only web user experiencing this problem. If other web publishers are also getting their traffic stolen and directed to a competing site, you can bet that there will be a class action lawsuit on the horizon for Mozilla. So I suggest you get to the bottom of this situation and rectify it, because a lawsuit will be the inevitable result.

I don't mean to alarm you because I use Firefox as my primary browser. However, I checked IE and Chrome and Chrome is exhibiting the same situation. So I'm not really sure how this is happening, and that's why I'm contacting you about it.

Please let me know if you know how to de-activate this invasive pest.

Regards, Tom O'Boyle toboyle9@yahoo.com

Helly, my problem started with FF 6. It keeps freezing the whole browser after a few minutes. I think every 15 minutes it's freezing. Now I went to the helpforum and somebody gave the advice to deinstall FF. Run CC Cleaner. And then reinstall FF. I did that, and seems to work. It wasn't hanging anymore. BUT it came back!!! I don't have a clue why. I changed nothing to my pc. Now I have upgraded to 7.0.1 and the problem of freezing is still here. When it freezes, my whole pc freezes. I can do nothing else. please fix it!

Firefox is so slow that it is easier to load ie8 and use that. It runs fine. I uninstalled Firefox and rebooted. Did not fix. I ran Glary Utilities and it found 400+ fixes. and rebooted, and did not fix. This problem showed early this morning.

Mozilla has updated Firefox beyond the point where common third-party applications are supported. Javascript is no longer enabled with my browser.

Why does Mozilla now issue automatic software updates that render me incapable of viewing many sites simply because you haven't coordinated with your vendors prior to release? Can you slow down a little and wait until things are compatible?

the following message keeps popping up on Firefox

Browser settings change An unknown change was detected on your browser's search settings: Keep my current settings. I am aware of this change and approve it.

how can I get rid of it?

During normal usage Firefox will suddenly stop loading all pages in all tabs/windows. Every currently loading page remains blank, with the usual 'Connecting to ____' message. Any new tabs or windows opened, or any new page requests, get stuck in the same loop. The program itself does not hang and, other than failing to load pages, performs normally. No change in behaviour with all add-ons disabled. Seems to happen with any website, but seems to happen more often on pages with any elements that take excessively long to load. Only current solution is to close program and restart.

This is not a router/connectivity issue, IE and other programs can connect fine while the issue is occurring. Full system virus scan came up empty (Sophos/Ad-Aware/WinDefender). I believe I first starting having the problem with FF6, feels like it has become more frequent with FF7.

Drop in savings menu started coming up on web pages recently-shows up in upper right corner and usually about where the logout word is when you want to close a program upper right corner and shows coupons. not sure if they're usable as I did not ask to be shown anything by the program I did not add so I don't trust where it might take me. How can I eliminate it from the browser or block it from running in the browser? I just need some technical instructions on how to find it when it runs and stop it.

Everything is fine with Adobe flash player 10.3.183.10 , but once i updated it to 11.0.1.152. Every embedded flash content on every site i visited can not display properly.

Firefox will not let me into Bt.com. I can in Internet Explorer. Firefox says ....www2.bt.com uses an invalid security certificate. The certificate is not trusted because the issuer certificate has expired..... Which seems unlikly For British Telecom. How do I check if this is safe and not corrupted or How should I override it....My computer date and time clock is correct.....Thanks Tony

This only started happening with Firefox 7, all previous version worked fine. When using "Save Image", Firefox will not remember the most recent location in which images were saved. It will instead randomly choose prior locations in which images were saved. When saving images, I save them in different folders to sort them properly, but firefox never remembers the most recent one used. This is INCREDIBLY ANNOYING because if I want to saving a group of images in a common folder, it constantly forces me to navigate to that folder instead of remembering the location of that folder from the last image saved there.

When my computer locks up and I am trying to access the internet through Firefox, one of the processes using over 6,000K is titled: Install Brain Service.

  Do you know what that might be?

I recently downloaded Firefox 7.0.1 and went to the addons page to check which extensions and plug-ins weren't compatible. I download all the newest versions, including Java, version 6.27, I restarted my browser but it said that this version wasn't compatible with the newest firefox.

I regretfully installed iLivid and have had the problem many others have experienced with the irritating searchqu. I have followed the many helpful threads on Firefox Help and through disabling add-ons, using add/remove programs etc, I have manged to just about get rid of it. One annoying aspect remains. On my Firefox page, next to the usual web address field, is another search box that is pre-filled with 'iLivid Web Search'.

Does anyone know what specific part of the removal process will get rid of this? Thanks.