Support Forum

Ironically, I made this support account just to ask this question and had to go to IE to verify. Anyway, Yahoo! Mail use to work almost flawlessly before a couple days ago. Basically, the page loads like normal when I have a good connection except that the ads on the sides are missing, my profile picture is gone, the "fancy" rounded edges of the buttons are nonexistent, none of the menus work or open anything, and all of the links are useless. I have been searching for solutions for two hours now and none of them are relevant or useful: - Clear cookies = when I cleared cookies, cache and history is when the problem first started; - Disable Ghostery = I just learned about it today and so never installed it, but I also checked to make sure it wasn't there somehow; - Start in Safe Mode = the problem is still there and the only change was that it loaded the page faster; - Disable AVG = I can't because I can't find it anywhere...; - Disable Security/Change Permissions? = I think this was a suggested solution, but it already allows Yahoo! Mail to load images and set cookies while blocking pop-ups, location sharing, and installing themes/extensions; - Update Firefox = No. I like my old version. I keep hearing weird and annoying things about updated versions of Firefox, and I'm not going to risk losing everything else just to get Yahoo! Mail back I started using Firefox (3.6.12) because IE was slow, but ever since I tried clearing the cache, cookies and history Firefox has been going slower. Oddly enough, all of my browsing history was not deleted because certain web pages (that I haven't accessed in ages) show up in the address bar when I go to type. Gmail works in Firefox despite saying my browser isn't supported, but Yahoo! never bothers me about my browsers and now its acting strange. By the way, I don't know if this has anything to do with it, but right before Yahoo! Mail took the usability train off a cliff, it reloaded (because clearing the cookies logged me out), then told me the internet connection was slow and that I can switch to Basic for better results. I decided to stick with Classic and then it "crashed". Anyone help with this would be appreciated. One of the reasons I switched to FF is because Yahoo! Mail was faster on it, and I'd hate to have to go back to IE... Thanks in advance!

Basically fire fox will open to the homepage and that's it. If I type in the search bar or link/navigation bar and hit enter, nothing will happen. Clicking on a bookmark or a link from the history will not do anything. FIrefox simply will not respond. Using another browser gets working results, so my internet isn't the problem.

I went back to firefox 3 to get things working again. I Tried to re-install firefox 18 again and everything installs correctly but NOTHING works.

So any help would be appreciated.

Now the firefox alert me that is it the old version. However I cannot find the correct update suitable for my Mac. This version is just so slow. Where can I download all the safe stuff for my mac?

I have been using Firefox since you guys started & never had a problem till now. I cannot save any images from any website no matter what the type & it is only happening on Firefox & it started when I upgrade to Ver. 20 which by the way I HATE....I prefer the older version so I loaded that back onto my computer BUT THE PROBLEM IS STILL THERE. It is only happening on FIREFOX cause I downloaded these images using Internet Explorer which actually is easier now to use than your new Ver. 20.......

Anyway if I click on image & then "save as" & tell it where to download....it goes through the process & even shows up in the download window like it has downloaded....but if you click on the download window to see the image...nothing happens.....if you go to the file where you downloaded the image to, the file is NOT there??????? Now like I said this started after it updated to version 20...I now have Version 3.6.8 loaded....cause I do not want this new version 20....I am an old man, I have Windows Vista Ultimate on my desktop.....and I do not like the layout of 20 & it is very hard to do anything....anyway can you TELL ME PLSSSSSSSSSSSSSSSSSSSSSSSSS what is going on & why did this all happen & the big thing.....HOW THE HECK DO I FIX IT PLSSSSSSSSSSSSSSSSSSS.......

thank you...William

When I am browsing I frequently close my browser to terminate my browsing by clicking on the "X" in the top right-hand corner. The expected result is the browser session is immediately closed.

have come across a large number of sites that capture this and then force me to answer a series of questions while preventing the normal close of the Firefox browser application. Is there any way to cause Firefox to ignore additional instructions when I select the close-button and just close? What I am experiencing is an abuse of how the program was designed to work. I won't elaborate on that unless someone really doesn't understand--I'll just stick to the facts.

I'm running a variety of Firefox on multiple systems, mostly Linux but 2 Windows boxes. I have 1 linux system running Firefox 3.6 and most of the others are on Firefox 19. If more details about version, os, or hw are required please let me know. On all platforms I experience the same issue.

Thanks!

I have had Firefox for several years but it remains stuck on version 3.6.3. It is configured for automatic updates but clearly this isn't working. I have manually downloaded the 19.0.2dmg but nothing happens when I try to install. When I try to install from the Check for updates choice under Help I receive an error message to say it can't be updated due to "Update XML file malformed (200)". I don't want to dump and re-install the whole thing as I will lose all bookmarks. Any suggestions?

Yes, I access the web, but not google since this afternoon. What is the matter with fire fox suddenly not accessing google anymore? As this is vital, fire fox is of no use if it cannot google search.

The report tab says my OS is Windows NT, but it's actually XP Home. (Yes, that's how old my computer is -- and that's why I'm looking for a solution other than just trying to see how updated a version of Firefox the computer can handle.)

The problem doesn't happen every time I try to search Google (or every time I succeed in getting to a page of search results and try accessing one of them). But it happens quite a lot, and often multiple times in succession. And when I try to use Crash Reporter to tell you, I get one of two responses:

(1) the standard autobot-reply suggesting an upgrade and this path; or, more often, (2) nothing.

I don't want to abandon you -- and it would be hard to replace the computer at the moment. So what (to coin a phrase) can Mozilla do for me?

[UPDATE: The troubleshooter program won't install -- says it's not compatible with my old version of Firefox (3.6.20, says the About option in the Help menu). And the "show details" link at the bottom of this page won't reveal your "educated guesses about [my] current browser and operating system", so I can't do more to correct them -- sorry.]

I have been using my 3.6.28 Firefox for more than 3 years and still want to use it in the future. Some functions are not working when I visit websites so I need to install the newest as to see them. I have Google Chrome as my second browser but would like to swap it for the latest Firefox. Read on some forum that its not possible to have two Firefox browsers on the same Win OS. Is it possible to have both my old Firefox 3 and Firefox 20 installed on the same Win XP OS as teo different programs?

I use explorer mostly. When they updated their last time, I came across problems with company website not able to accept the update. so, I then use Firefox without any problem. Until it's trying to update. I don't want this company website to stop working with another update until some site won't work I don't want the update!!! explorer has always had these issues I don't want to have Firefox have the same issue!!! My argument has nothing to do with your Firefox it's explorer causing me to go else-ware and I can't afford to loose access!!

It does it on any site I visit. I have tried clearing my cashe and cookies. It has gotten to the point I can't do anything becasue it stops responding. This started when I had version 3.5 and has continued since I upgraded to the newst version. It is only Firefox and not my other browsers so I don't see how it is my computer. Anything I can do to make it stop and work properly?

The reason mine was doing it was becasue of the add-ons. I deleted them all and only reinstalled AdBlock Plus, no script, request policy, and the video downloader. I have not had a problem since. It was either Mr Tech Toolkit or the personas. :(

i downloaded babylon search,which will come on screen when i click on Firefox, need to get rid of Babylon Search.........HOW ???

This happened

Every time Firefox opened

== i downloaded Babylon Search

Hi There

Hotmail have this week updated their website, since then on Firefox I can't seem to open, delete, compose or do anything with my emails. All I can do is get into the inbox and that's it. I have been on Safari and seem to access all my emails as normal. Is there anything I can do to solve this problem??

URL of affected sites

http://hotmail.com