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Total questions: 84

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22

new this week

19

replies

162

have this problem

How to fix Shockwave Flash version 11.6 r602 Causing Firefox to Crash?

I just loaded windows 8 onto my system and placed Firefox version 19. as my web browser and went to Youtube and updated flash to the Version it was looking for which in t… (read more)

I just loaded windows 8 onto my system and placed Firefox version 19. as my web browser and went to Youtube and updated flash to the Version it was looking for which in this case is 11.6 r602 and now everywhere that I go on the web the plug in pops up says it fails and locks up my firefox. I have done what the suggestions have said

1. Made sure system was up to date 2. Lowered hardware and flash acceleration 3. changed firefox settings 4. have done numerous re-installs of firefox and flash

I had to start using google chrome Please help I like fire fox better

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13

new this week

2

replies

83

have this problem

Untrusted Connection = Suddenly firefox won't load Facebook! :(

facebook was working fine now suddenly I get this stuff about them not using a trusted security certificate and firefox won't open the site AT ALL! :( SEE BELOW This Conn… (read more)

facebook was working fine now suddenly I get this stuff about them not using a trusted security certificate and firefox won't open the site AT ALL! :(

SEE BELOW

This Connection is Untrusted



         You have asked Firefox to connect

securely to www.facebook.com, but we can't confirm that your connection is secure.

         Normally, when you try to connect securely,

sites will present trusted identification to prove that you are going to the right place. However, this site's identity can't be verified.


         What Should I Do?
         
           If you usually connect to

this site without problems, this error could mean that someone is trying to impersonate the site, and you shouldn't continue.




       www.facebook.com uses an invalid security certificate.

The certificate is not trusted because no issuer chain was provided. The certificate is only valid for FF

(Error code: sec_error_unknown_issuer)

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12

new this week

39

replies

136

have this problem

Text is being distorted

More and more frequently, when I open a web page, the text is distorted. If I place another window over the text or highlight it, the distortion disappears. If I scroll t… (read more)

More and more frequently, when I open a web page, the text is distorted. If I place another window over the text or highlight it, the distortion disappears. If I scroll the web page, the distortion scrolls with the text.

I've attached an image. Does anyone know what this is or how I can fix it?

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9

new this week

44

replies

69

have this problem

Downloads window not showing

For the last few days my Firefox does not display the downloads window. I have tried to follow the suggestion set out in Firefox Help ie Tools --> Options --> General But… (read more)

For the last few days my Firefox does not display the downloads window. I have tried to follow the suggestion set out in Firefox Help ie Tools --> Options --> General

But my General Tab doesn't show under Downloads the option to check the box "Show the Downloads window when downloading a file". Under Downloads, the only option shows "save files to Downloads" and "Always ask me where to save files".

Any suggestions on how I can get to --> Downloads the option to check the box "Show the Downloads window when downloading a file".

Thank you in anticipation

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8

new this week

9

replies

128

have this problem

Font rendering is messed up!

Since I've upgraded to Firefox 19.x, font rendering has been completely broken. Fonts are all messed up, distorted, etc... See here: https://support.cdn.mozilla.net/media… (read more)

Since I've upgraded to Firefox 19.x, font rendering has been completely broken. Fonts are all messed up, distorted, etc...

See here: https://support.cdn.mozilla.net/media/uploads/images/2013-03-07-20-12-39-1f0313.png

I've read through many suggestions about changing options in about:config, and various other settings, but nothing seems to work.

The browser is totally useless like this.

Any help on how to fix the font issue would be greatly appreciated!

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8

new this week

6

replies

86

have this problem

Search and Address bar not working.

Hello, I have this problem were whenever I try to type in something into the search or addresys bars, nothing happens. It's like the enter key isn't working. There is not… (read more)

Hello, I have this problem were whenever I try to type in something into the search or addresys bars, nothing happens. It's like the enter key isn't working. There is not usual picture next to the search bar (the one that shows you what search engine you're using. If it's google it shows a "g" next to the bar). Instead there is just a picture of a blank page as a placeholder. When I try to go in and add a new search engine by managing the search engine list, there is no option to add a new search engine. I have already tried going into the firefox folder on my computer and deleted the formhistory.sqlite file that is the supposed problem. No avail. I have even gone so far to delete and reinstall firefox to my computer. Well, that didn't work either. So I waited until the next update to see if my problem would be fixed THEN. I am currently on firefox 19.0, which is, as of writing, the most current version. I have tried restarting firefox with all addons removed. And for good measure, I deleted anything that ended with ".sqlite" in my firefox folder. I have tried to get the the about:config menu but do not know how considering how my address bar refuses to search. The greatest thing is that my address bar can still remember all the sites I've typed into it before, but for some unknown reason, cannot take me to any of them! I really don't know what to do next. I can only suppose that I could try completely deleting everything firefox has stored on my computer, as I don't know if just uninstalling the program actually did that. Other then my search bar problem, firefox has been acting fairly normally besides a few minor hiccups here and there. I am trying to remember if I downloaded anything before my search bar problems started or not, but it is always a possibility. I did download the firefox beta for windows 8 metro mode but I can't remember if that was before or after firefox started acting up. It's possible considering that softonic thought they were being really nice by including fbdownloader for free with my firefox metro browser. I am now no longer using softonic ever again. But that's all the evidence I can think up right off the tip of my head. Sorry if this was kinda long, and if any of my description isn't clear or make sense please ask and I can try to verify. Also, if I haven't said this already, my search bar is only not working in firefox. Chrome, Internet Explorer, and Safari are all working fine. Just my luck, I guess. If anyone could help me out, I'd be much obliged. Not being able to use the address bar has been really inefficient. Thank you.

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8

new this week

8

replies

42

have this problem

keep getting messages likr Firefox can't find the server at.... and the Dns server isn't responding how can i fix this

I have a connection but Firefox keeps saying " firefox can't find the server at..." on a few occasions firefox will find the server BUT only after I click " try again" ab… (read more)

I have a connection but Firefox keeps saying " firefox can't find the server at..." on a few occasions firefox will find the server BUT only after I click " try again" about 15 to 20 times. I have a 64bit and am using Firefox v.19

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7

new this week

2

replies

68

have this problem

I get the following error: SSL received a record that exceeded the maximum permissible length. (Error code: ssl_error_rx_record_too_long)

Secure Connection Failed An error occurred during a connection to www.facebook.com. SSL received a record that exceeded the maximum permissible length. (Error code: ssl_e… (read more)

Secure Connection Failed

         An error occurred during a connection to www.facebook.com.

SSL received a record that exceeded the maximum permissible length.

(Error code: ssl_error_rx_record_too_long)

 The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
 Please contact the website owners to inform them of this problem. Alternatively, use the command found in the help menu to report this broken
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7

new this week

4

replies

24

have this problem

Is Java safe to enable now?

Is the latest Java 7 update 17 safe to enable now? I noticed after updating, it was still disabled, but no longer blocked in red by Firefox. My assumption is that it's sa… (read more)

Is the latest Java 7 update 17 safe to enable now? I noticed after updating, it was still disabled, but no longer blocked in red by Firefox. My assumption is that it's safe, since not "in the red" currently. However, I'd like to be sure before I re-enable it. Thanks!

Currently loving Firefox 19.0 on WinXP SP3

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6

new this week

61

replies

161

have this problem

FF 19 and PDF viewer issue

So the latest version of Firefox 19 comes with a built in PDF viewer. The problem that I found is that this viewer at its present time does NOT show fillable fields ina P… (read more)

So the latest version of Firefox 19 comes with a built in PDF viewer.

The problem that I found is that this viewer at its present time does NOT show fillable fields ina PDF, or let the user type into these fillable fields, or show the electronic print and instructions buttons we place at the top of most of our PDF "forms".

Ex: http://www.tmcc.edu/financialaid/downloads/forms/1213/FINAConsortiumAgree1213.pdf

This form should show buttons at the top and let a user fill it out. It does with the Reader plugin. In FF 19's built in PDF viewer I cant seem to do anything.

We presently make all our PDF forms fillable, so if this is an issue, hopefully a fix or update can be found.

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6

new this week

1

reply

42

have this problem

How do I get rid of "Get to Google faster. Add Google to your start screen"

I keep clicking no thanks and every time I start Firefox it pops up again. It is starting to irritate me enough that I will uninstall Firefox if I can't get it to stop - … (read more)

I keep clicking no thanks and every time I start Firefox it pops up again. It is starting to irritate me enough that I will uninstall Firefox if I can't get it to stop - Why have a no thanks button if you are going to constantly irritate people by asking every time you open the program

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6

new this week

2

replies

28

have this problem

how to remove disabled plugin in Firefox

I have three Firefox Plugins which are disabled, but no means to remove same, and they do not show up Microsoft Uninstall or Change a Program Panel.

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6

new this week

14

replies

17

have this problem

Can't attach files in Outlook.com

Ever since my Hotmail account was upgraded to Outlook, the file attachment button doesn't work. The arrow doesn't even turn into a hand - it's as if Firefox doesn't even … (read more)

Ever since my Hotmail account was upgraded to Outlook, the file attachment button doesn't work. The arrow doesn't even turn into a hand - it's as if Firefox doesn't even see it. It works fine in IE, but I prefer to use Firefox. I have seen various people offering solutions such as getting the latest version of Silverlight or disabling it, removing Adblocker and installing Webmail Adblocker instead. I have tried all these options and nothing works.

Surely this is an issue with Firefox that needs to be resolved. Until then I would like a work around solution.

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5

new this week

6

replies

98

have this problem

Occasionally text is coloured and blurry

For 2 days now occasionally I will see some text on web sites that appears to be blurry and/or off-coloured. I've capped a screen and have posted it here. http://img109.i… (read more)

For 2 days now occasionally I will see some text on web sites that appears to be blurry and/or off-coloured. I've capped a screen and have posted it here.

http://img109.imageshack.us/img109/7152/blurry.jpg

Update: Problem being looked at in this thread too http://forums.mozillazine.org/viewtopic.php?f=38&t=2669927

Looks like it is related to a recent Windows update(the Platform Update of Feb 26) and ATI Radeon 3000/4000 GFX

Temp Fix: Turn off 'Use Hardware Acceleration' in FF Tools, Options, Advanced

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5

new this week

3

replies

50

have this problem

Windows 7 64bit - Mozilla Firefox v19.0.2 - Shockwave Flash - 11.6.602.180 YouTube crashing

Just started occurring today (3/14/2013), important details are in the title, what is going on, Mozilla? LiveLeak works fine FYI.

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5

new this week

11

replies

48

have this problem

Firefox keeps hanging ("not responding") every couple of minutes consistently. Nothing works to stop that

I've gone through all the suggestions, troubleshooting listed here and nothing has worked in stopping this "hanging" business. It started earlier this week with FF16. So … (read more)

I've gone through all the suggestions, troubleshooting listed here and nothing has worked in stopping this "hanging" business. It started earlier this week with FF16. So I tried uninstalling, clearing out any traces of it, profiles and all. R-installed with the previous extensions, plugins and scripts. Still did it. So I either disabled or uninstalled said add-ons. Still did it. Upgraded to 17, then 18. Same problem. "Not responding" every couple of minutes for just a few seconds, longer when I switched tabs. I'm a heavy tab user, but given the problem, I've gone down to no more than 3 open at the same time. Still hangs. So I decided to do a complete overhaul. Did a reset. I even thought it was my computer (Vista with SP2) which had been working fine and was slowing down around the same time FF was hanging and being a resource hog.

With FF uninstalled, with the help of Microsoft support, I worked on the laptop. Uninstalled my usual programs, including AV (which had avast). Moved all my files to an external hard drive. In essence leaving my computer with bare bones. Did a defrag and a system restore. I reinstalled av, then ran it. All clear. Ran malwarebytes. All clear. Ran registry clean. All fine. So I reinstalled FF18 and did not use any add-ons. Still hanged. Went up to FF19 beta thinking whatever but there is, would be cured. And it worked fine witn no add-ons. So I started installing my usuals, but leaving only the most important ones, ABP, No Script. Was ok so I added greasemonkey, smartest toolbar, download statusbar and unhide passwors. All which I've used for years with no problems. And FF19 worked fine with no hanging for like a day and a half. Today, (jan 24) not only is it haning and not responding again, but it's doing it more frequently and for longer.

FF never has crashed, it just hangs and freezes. My job is ALL online. I don't like Chrome (not user friendly to me). I'd rather avoid using IE. I'm a user of FF since day one, but this is stressing me out because I cannot do my job properly.

What can I do to make it stop? My only other option is to just forget FF and try and get used to Opera.

Now that I think about it, could this hanging problem be related to the Java issue that has come out publicly recently?

I don't know what else to do. I've tried everything that has been written here. Trust me, I've wasted 2 days on this issue. Time I'll never get back and I could've used to do work.

Thanks

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5

new this week

16

replies

47

have this problem

I keep getting text blur / distortion

Recently parts of the text but not all the text on a webpage has started to blur or distort. Sometimes this distortion moves to the right. If i hover my mouse over the di… (read more)

Recently parts of the text but not all the text on a webpage has started to blur or distort. Sometimes this distortion moves to the right. If i hover my mouse over the distortion or scroll the page it disappears. This is especially annoying on Facebook ect. I have not noticed this problem in IE or Chome but i havn't used either for prolonged periods to be honest. It's hard to test what causes it because the problem is intermittent, Facebook is affected the worst but have had this problem on other websites including this form and even in the Addon menu.

I have tried, running in safe mode, disabling plugins and clearing the cache none of which have solved the problem.

here's a screenshot of the distortion: http://img5.imageshack.us/img5/2128/facebookblur.png

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5

new this week

13

replies

39

have this problem

Starting today, Firefox will not open Adobe Acrobat files in Adobe Reader, despite my putting Reader as default in Applications tab.

Until today, I had no trouble opening Adobe Acrobat files with Adobe Reader 9.5. (I need to use an old version of Adobe Reader, because I use a program called Macro Expre… (read more)

Until today, I had no trouble opening Adobe Acrobat files with Adobe Reader 9.5. (I need to use an old version of Adobe Reader, because I use a program called Macro Express that does not recognize later versions.) Starting this morning, when I click on an Acrobat file, I am asked which program I want to open it with. Even when I click "Do this automatically...", it doesn't do so. It asks me every time. I went into Tools, Applications, and changed all of the pdf related issues to open with Adobe Reader 9.5. This also doesn't work.

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5

new this week

10

replies

33

have this problem

Firefox always freezes up today whenever I open up Youtube and try multitasking.

Firefox keeps freezing repeatedly when I try to watch a video on Youtube. This has never happen before and started today (Wednesday) for some strange reason. I already re… (read more)

Firefox keeps freezing repeatedly when I try to watch a video on Youtube. This has never happen before and started today (Wednesday) for some strange reason. I already restarted Firefox and my Abode Flash Player is up to date. Any possible answers and solutions?

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5

new this week

4

replies

24

have this problem

Get rid of opt.dealply.com

Hi. I can't get rid of opt.dealply.com. I'm pretty sure it's tracking my behavior, and it slows my system down. I can't uninstall it from Windows XP Professional, the dea… (read more)

Hi. I can't get rid of opt.dealply.com. I'm pretty sure it's tracking my behavior, and it slows my system down. I can't uninstall it from Windows XP Professional, the dealply uninstall program doesn't work, and the Firefox do-not-track feature does no good. Can anyone help?

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