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17

have this problem

Java doesn't work on Firefox

Java works in Internet Explorer but doesn't work in FireFox. My installed Java-related programs are: Java 7 Update 11 Java 7 Update 11 (64-bit) Java SE Development Kit 7 … (read more)

Java works in Internet Explorer but doesn't work in FireFox.

My installed Java-related programs are: Java 7 Update 11 Java 7 Update 11 (64-bit) Java SE Development Kit 7 Update 11 Java SE Development Kit 7 Update 11 (64-bit)

I don't have JavaFX or anything else. I need both kits for Eclipse and other things.

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1

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19

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66

have this problem

Firefox 18.0.1 often freezes, at random times, since about 31 Jan 2013

2 Feb 2013 Concerns: Firefox 18.0.1 often freezes, at random times, since about 31 Jan 2013 I am using Mozilla Firefox 18.0.1, Windows Vista, PC, Desktop. My Mozilla Fire… (read more)

2 Feb 2013 Concerns: Firefox 18.0.1 often freezes, at random times, since about 31 Jan 2013 I am using Mozilla Firefox 18.0.1, Windows Vista, PC, Desktop. My Mozilla Firefox freezes since about 31 Jan 2013 at random times quite often, when I do see TV or videos, also with YouTube videos. It freezes especially when I do start TV or a Video, sometimes also it freezes when the video is running for some time. I do use Firefox mostly only for TV and videos, so else I do not see. Some days earlier (26 January 2013), I had installed the upgrade of the new Norton Internet Security 2013. The two Norton add-ons on for Firefox, I have both deactivated. I can get out of the freezing, when I do click to end the Internet connection. After I have waited for about 5 seconds, the Mozilla Firefox browser can be moved again with the cursor. After I click to close the Firefox, and wait for about 5 seconds, the freezing also does end. I did do two Windows restores, one to 1 week ago and the next to 2 weeks ago. After the restore, when I started Mozilla Firefox, it was at first Firefox 17. But to my very bad luck, Firefox started immediately to update to Firefox 18.0.1 I had seen this updating on Help – About Firefox. There were good times, when people could choose themselves which version of Firefox they wanted. After the restore, I had also downloaded the latest Adobe Flashplayer version (about version 11.5), but the freezes have remained the same. Is there a possility to prevent the automatic update of Firefox? So that I could choose which version of Firefox, I do want. When there is a serious bug in Firefox, I could nevertheless use Firefox instead of changing to the Internet Explorer. I know I myself am responsible to prevent hackers from entering my computer. I have read that 80% of users in Germany do not have any Internet Security against hackers at all. My Internet Explorer until now does not freeze.

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1

new this week

4

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5

have this problem

Browser is loading some websites completely, others do not and others with "This Connection is Untrusted"

I just updated 18.0.1 last night and the problems began immediately. Even this site I had to allow as an exception then when it loaded it has no colors, no menus, etc. Th… (read more)

I just updated 18.0.1 last night and the problems began immediately. Even this site I had to allow as an exception then when it loaded it has no colors, no menus, etc. This is happening for facebook, parts of amazon, etc. I get "This Connection is Untrusted" when I try to load gmail, log in to Amazon, trying to load this support page, etc. However I have no problem with google.com, wiki, and other random websites. I need this fixed as soon as possible, I have a deadline for my job and can't open my email to send files.

I am relativity tech savvy, but reading through the forum about firewalls, and such did not help me. I'm completely lost, panicking and three seconds away from just completely wiping my computer.

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1

new this week

2

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2

have this problem

my new tab page is gone and replaced with a white screen. how do I get it back?

when I click the new tab button on firefox, instead of bringing up the usual page showing what I usually go to, instead there is a white page (no HTML at all) there are n… (read more)

when I click the new tab button on firefox, instead of bringing up the usual page showing what I usually go to, instead there is a white page (no HTML at all) there are no new extensions running and I have done many checks for any malware and bloatware on my computer with none found. I simply can't figure it out.

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0

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3

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27

have this problem

Flash crashing suddenly (Firefox 18.0.1)

Flash just started causing Firefox to freeze (not crash, therefore; no crash id's (Correction Below)). It was working fine until an hour or two ago. Also, Firefox now fre… (read more)

Flash just started causing Firefox to freeze (not crash, therefore; no crash id's (Correction Below)). It was working fine until an hour or two ago. Also, Firefox now freezes on other sites. This just started less then 30 mintues ago. It seems, there are a few ways to 'temporarily' fix the issue, but it always occurs again immediately. First, if I use task manager to end the Adobe Flash process, Firefox unfreezes. Second, as far as it freezing on other sites, the only way to unfreeze Firefox is to end task on the Plugin Container for Firefox process.

I find it weird that this just started happened with no cause. I have not made any changes to my computer in months (neither software nor hardware wise) and I know I don't have any virus' or the like as I keep that very well in check.

As far as what I have done to 'attempt' fixing this issue, I have already tried updating Flash, downgrading Flash to 10.3, upgrading Flash back to 11.x. Restarting Firefox, rebooting the computer, booting into safe-mode, running Firefox in Safe-Mode, uninstalling & reinstalling Firefox (with a reboot in between). Nothing has fixed this issue. Any help would be very much appreciated.


P.S. I have no issues of any kind in IE, Chrome, nor Opera so I know this is a Firefox issue.

P.P.S. Checked about:crashes and found that Firefox actually made crash information on the flash plugin (but don't see one on the plugin container issue). Anyways, it was throttled so sent it on. Here is the information on that;

https://crash-stats.mozilla.com/report/index/939e22d2-0cec-45f5-8838-a4b4f2130126

Keep in mind, this was before I reinstalled Firefox, no new entries since reinstall.

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0

new this week

4

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20

have this problem

Problems updating to new version of firefox

This problem only occurs in my laptop not on desktop. Both of them brand new and this problem occurs when there is a new version of firefox. I always do a manual update w… (read more)

This problem only occurs in my laptop not on desktop. Both of them brand new and this problem occurs when there is a new version of firefox. I always do a manual update when I know there is a new version of firefox. I update it and it brings up the new version.

But when I go to add/remove program I can see there's two version of firefox i.e. Firefox 18.0 and Firefox 18.0.1. So I have to again uninstall firefox and download and re-install firefox. Why is this the case? For the desktop it doesn't happen like that? When i do a manual update from desktop it install the new version and in the add/remove program i can only see version 18.0.1.

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0

new this week

2

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17

have this problem

FIrefox 18 and Norton Toolbar

I have FF 18.0.1 running on a VISTA Home Premium system and whenever I enable the Norton Toolbar (2013.2.1.36) -- updated as of 1/20/2013), FF always crashes when I close… (read more)

I have FF 18.0.1 running on a VISTA Home Premium system and whenever I enable the Norton Toolbar (2013.2.1.36) -- updated as of 1/20/2013), FF always crashes when I close the browser. The only way I can prevent the crashes is to disable the Norton Tool Bar. All of this worked find prior to FF 18.0

I have been to the Norton Community website and there are multiple posts about this, but to date, the problem is NOT fixed. Norton adms apparently are aware of this problem.

Does anyone in the Mozilla community know when this will be resolved and who has ultimate responsibility for fixing it -- Mozilla or Norton?

I also have a Windows 8 Pro system on a laptop--and there is NO problem whatsoever there.

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0

new this week

3

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15

have this problem

Firefox 18 does not update the norton tool bar to 2013.2.3.1. is there a way to manually do this ?

I have the latest versions of both Firefox and Norton Internet Security, have rebooted many times and still no Norton toolbar. The add-ons screen does not list the 2013.2… (read more)

I have the latest versions of both Firefox and Norton Internet Security, have rebooted many times and still no Norton toolbar. The add-ons screen does not list the 2013.2.3.1 version, only the previous version that is disabled. Is there a way to force this update?

thanks kilgore

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0

new this week

7

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14

have this problem

Plug-in checker does crash Firefox

Ever since Firefox 18.0.1 I can not do the automatic check of plug ins. I go to the Add On Manager, click on "Check if your plug ins are up to date" on the left upper cor… (read more)

Ever since Firefox 18.0.1 I can not do the automatic check of plug ins. I go to the Add On Manager, click on "Check if your plug ins are up to date" on the left upper corner and then Firefox freezes. Getting a "This program is not responding" message. I can do the check for updates on plugins but I can not go to the pages where the add ons are checked.

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0

new this week

8

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10

have this problem

FireFox 18.0.1 crashes when I close a tab

Hi Firefox 18.1.0 18.0.1 crashes constantly whenever I close a tab. This is getting very frustrating I have used FF for several years now and would hate to have to find a… (read more)

Hi

Firefox 18.1.0 18.0.1 crashes constantly whenever I close a tab.

This is getting very frustrating I have used FF for several years now and would hate to have to find another browser. Any suggestions please.


Edited Firefox version number from 18.1.0 to 18.0.1

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0

new this week

3

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9

have this problem

Firefox CPU consumption jumps when mouse moves

Hi, Whenever I move the mouse in Firefox 18.0.1, the firefox.exe process jumps from 0% to 30% CPU consumption. When other stuff happens that requires CPU resources I expe… (read more)

Hi,

Whenever I move the mouse in Firefox 18.0.1, the firefox.exe process jumps from 0% to 30% CPU consumption. When other stuff happens that requires CPU resources I experience a drop in responsiveness, so please don't tell me that 30% is acceptable ;)


I made a default profile to test this. I also disabled plugins and tested in Firefox safe mode. I'm running a 3 days fresh install of Windows 7 64 bit, fully updated. I installed Acronis True Image 2013, if that matters. Firewall and antivirus are disabled. Slowdown occurs even on about:blank pages, however when I'm moving over Firefox options pane, CPU jumps by 10-15% instead of 30%, which I guess is a little more acceptable.

It doesn't happen with Internet Explorer, whether 32 or 64 bit. It doesn't happen with any other program, though few are installed, except a 10-15% increase in Kaspersky Antivirus 2013 UI. I personally don't expect more than 5% increase in CPU consumption when I move the mouse over something. Kaspersky menus are way more animated than Firefox though, so I'm not sure the consumption I report is related to my issue.


My mouse is an EssentielB, model Mulo XL, product code 825258. It's a wired laser USB mouse with 2 extra buttons that do previous/next in Firefox, and 2 other buttons that change mouse speed.

It didn't come with any separate driver, was automatically recognized by Windows and works fine. However I'm using a laptop, and moving the mouse cursor with the touch pad increases CPU consumption by 10-15% instead of 30% with the mouse. (as I said, this is better but still a lot)


Hope you can help! :) If you need more info or that I test something, please post here instead of emailing me as I do not check that mail box. Thanks!


EDIT: The troubleshooting information says 0 / 1 window is hardware accelerated, but that's only because Firefox was running in safe mode. In normal mode the problem of course persists yet hardware acceleration works properly.

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0

new this week

2

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7

have this problem

YouTube loads black screen for first five seconds

Starting early January 2013 in Firefox, YouTube videos are loaded as blank black screens for the first five seconds. At the 0:06 mark, videos start playing normally. This… (read more)

Starting early January 2013 in Firefox, YouTube videos are loaded as blank black screens for the first five seconds. At the 0:06 mark, videos start playing normally. This is not an issue in Chrome or IE. Tested with all plug-ins and add-ons disabled (except Flash player). Plug-ins/add-ons updated. Tried re-installing Firefox with no solution. Help? Thanks!

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0

new this week

3

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6

have this problem

Want to revert Firefox 18.0.1 theme to [Default 18.0]

Before upgrading from 18.0 to 18.0.1, the Firefox theme listed under [Tools][Add-ons][Appearance] was called "Default 18.0" and was better than the default in 18.0.1. I w… (read more)

Before upgrading from 18.0 to 18.0.1, the Firefox theme listed under [Tools][Add-ons][Appearance] was called "Default 18.0" and was better than the default in 18.0.1. I want to restore the plain old default 18.0 theme, but I could not find it in the humongous collection of available themes. I do not want a fancy theme, just the old default for 18.0.

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0

new this week

4

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5

have this problem

FF 18.0.1 not responsive when system returns from standby. WinXP 64 bit. Disabling addons/extensions and reset no help.

if firefox is open and system goes into standby, whe I return from standby (press power button on front of machine and then log in) firefox is unresponsive. Sometimes it … (read more)

if firefox is open and system goes into standby, whe I return from standby (press power button on front of machine and then log in) firefox is unresponsive. Sometimes it will go to a new web page if I click a link in the open page, but the link fails to change color. And it is very slow. Other times it is completely unresponsive. I have to close it and then restart it to get it to work. All open tabs are then lost. Tried resetting and disabling all add ons/extensions. problem began when updated to v18.

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0

new this week

1

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4

have this problem

Newest update to FF 18.0.1 - When hovering in Menu Bar at top of browser, second and third levels go black on hover

When I click in the menu bar - the dropdown blacks out the menu dropdown. Very aggravating!!!

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0

new this week

2

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4

have this problem

Bokmarking stopped working properly (empty list of bookmark folders to choose from)

Bookmarking suddenly stopped working yesterday. When I add a page to bookmarks, and select "Choose..." for Folder, the next dialog, where I am supposed to select the targ… (read more)

Bookmarking suddenly stopped working yesterday.

When I add a page to bookmarks, and select "Choose..." for Folder, the next dialog, where I am supposed to select the target folder, has empty list of folders (I am talking about the "big" list/tree). The drop-down box above the list still contains all standard and last used folders, and is functional, but nothing else. The "New Folder" button is also disabled. The bookmark still will be created in one of those selected folders, and it will also sync. Bookmarks manager, as well as Bookmarks menu both work fine.

I have tried disabling all plug-ins, and deleting localstore.rdf, but these did not help. I do not remember installing any new plugins either.

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0

new this week

5

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4

have this problem

When I download files in Firefox they only get about 99% complete even though it tells me they downloaded successfully.

9 out of 10 times my download gets truncated in Firefox. For example, let's say I was downloading a 42.2 mB file, it would get to about 42.18 and then complete. I would t… (read more)

9 out of 10 times my download gets truncated in Firefox. For example, let's say I was downloading a 42.2 mB file, it would get to about 42.18 and then complete. I would then try to open the file to find it was corrupt. I would then open up IE9 and download the exact same file, and I would get the full 42.2 mB and the file would open flawlessly. I have tried disabling all extensions/addons, nothing. I have reinstalled Firefox cleanly a few times, no dice. I have tried disabling any file system protections I have, nada. I'm at a loss right now as to what else I can try. I love Firefox, I've been using it since it's original release, but I need to be able to download. Every other browser I've tried works great in that department, except for Firefox all of a sudden. Anyone have an idea?

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0

new this week

5

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4

have this problem

Firefox 18.0.1 will not download .pdf from internet, add-on incompatible with Acrobat X

The Add-Ons manager says: Adobe Acrobat - Create PDF 1 (disabled) All that happens now is that, when I click on a PDF Google result, a page with the correct URL opens, bu… (read more)

The Add-Ons manager says: Adobe Acrobat - Create PDF 1 (disabled)

All that happens now is that, when I click on a PDF Google result, a page with the correct URL opens, but no file is downloaded. If I use Quick View, however, I go to the PDF on the site. If I click Download Original, I just get the blank page again. Any ideas?

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0

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3

have this problem

Priceblink 3.5.1 doesn't work in FF 18.0.1 & browser hangs up often

Since FF auto-updated, Priceblink doesn't pop up while shopping. Also, FF seems to hang periodically when I attempt to go to any site. I uninstalled/reinstalled Priceblin… (read more)

Since FF auto-updated, Priceblink doesn't pop up while shopping. Also, FF seems to hang periodically when I attempt to go to any site. I uninstalled/reinstalled Priceblink to no avail.

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0

new this week

8

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3

have this problem

How do I get Firefox to allow secure connections with sites I trust?

I just updated to the latest version of Firefox (18.0.1) and I find that I can no longer navigate to fully half of the sites I used to, such as Gmail and Facebook. Most o… (read more)

I just updated to the latest version of Firefox (18.0.1) and I find that I can no longer navigate to fully half of the sites I used to, such as Gmail and Facebook. Most of the sites I go to now don't even look right, they just display text, no UI. Even as I type this up, there's only text. I tried to use Firefox's own tool to find which plugins I had installed, and it gave me the same "This connection is untrusted" message. Most of the sites I got to allow me to make an exception, but Gmail doesn't, nor does the Firefox plugin page. I've used Firefox for years but this is the first time I've ever had an issue like this.

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