Support Forum

Firefox' about window shows "Restart to Update" every time an update is released, as many other users already reported. After restarting the same happens again. This issue is as old as Mozilla is providing the Mozilla Maintenance Service. Completely uninstalling, rebooting and reinstalling Firefox, as suggested in the KB, only works until a new update is released! This, unfortunately, already forced me to replace Firefox on all machines in my domain with Chrome half a year ago. Despite MSI deploy of Chrome, it keeps all Chrome installations up-to-date without any Admin intervention.

> This problem occurs Workgroup-PCs as well as Domain-joined-PCs on operating systems Windows XP SP3, Windows 7 and Windows 8 or the respective server equivalent.

> Sometimes, "Restart to Update" is shown when Firefox is already current, sometimes it is not current.

> The problem occurs only for ordinary Windows User Accounts (not Administrators). When logging in as Admin it says "Hooray..." and in about window it says "up to date".

> When restarting and logging in as ordinary User, it again shows "Restart to Update".

> Possibly this is caused by a permissions problem for ordinary Users to query the Mozilla Maintenance Service!?

The problem is basically exactly like described here, only the solution presented there does not actually work for me: http://askubuntu.com/questions/59062/a-script-on-this-page-may-be-busy-or-it-may-have-stopped-responding-everytime

What happens is that every time I hibernate my laptop (with Windows 7 Pro, 64bit), when I resume from hibernation, FF is completely unresponsive (hangs) for minutes. Easily around 5 minutes. Eventually a dialog box pops up with the following:

"A script on this page may be busy, or it may have stopped responding. You can stop the script now, or you can continue to see if the script will complete."

And the two buttons are: "stop script" or "continue". After I click "stop script" the unresponsiveness finally goes away, and FF starts working normally again.

I think possibly even clicking "continue" also makes it go back to normal, but I'm not sure anymore since I have recently just switched to sleep mode out of frustration in order to not deal with it anymore, and I don't remember exactly if I get the same result from clicking either option.

This is extremely frustrating.

Someone else reported an extremely similar symptom here: https://support.mozilla.org/en-US/questions/935110?esab=a&as=aaq It might even be the exact same symptom. Maybe that person simply never waited long enough for the dialog box to appear, but otherwise the unusability symptoms are the same.

Not really a question, more of a plea...

Firefox 18.0 crawls on my machine. Not the browsing as such; that's only a little slower than 17.0.1 (still noticeable). I'm talking about opening and traversing menus and entering text in text fields on sites. I had to go back to 17.0.1 as it was just too annoying. This is on Linux Mint Debian Edition (Debian Testing), using the nl localized Firefox downloaded from the Mozilla site. Switching off extensions and/or using a new profile didn't help. If this doesn't get any better in following versions, I'll have to look for another browser when 17.0.1 becomes too old. Please don't make me do that. I've just tried Chrome and quite frankly, it's a bit of a joke...

Running auto updated Firefox 17.0.1 on Windows 7. I used to be able to stream Netflix just fine until late in the evening, 11/30/2012. I tried to stream a movie and Netflix showed a window saying it couldn't due to a problem using Silverlight, code 2103. Netflix suggested I remove and reload Silverlight. I did, twice. I also updated Firefox yesterday, just in case. Still, no joy. I can stream Netflix just fine with Internet Explorer. What gives?

I don't like how firefox treats sessions in the new versions. I mean in 3.6 I could easily restore a session, I could pick what pages/windows I don't like to be restored. And most importantly, I could keep more sessions. Example, lets say I have 10 tabs and I terminate firefox, next if I don't restore the tabs, I can keep that restoresession tab, and by following this I can have unlimited restore sessions so I can backup everything I need. So my question is: how can I change back to the old way firefox treated sessions. plus, I liked the 3.6 design better, though I managed to get a look that is very similar to 3.6, I just might go back to 3.6 just because of the restoresession thing.

I followed the instructions about how to put my bookmarks in alpha order but it didnt work so what is the correct way to do it in alpha order a-z

I also noticed this fix in the forum- Chosen solution by philipp

hello, the view menu in the library doesn't change the arrangement of bookmarks themselves (but only allows you to temporarily view them sorted by certain criteria). in order to organize them alphabetically, right-click a bookmarks folder & select "sort by name".

but there is no sort by name in the droip down box when I right click a bookmarks folder, but I eventually found the folder and done it as sort by name showed so I click on it and closed the bookmark, then opened again but did not change?

My Firefox was working fine, and now I just changed the settings (History) to delete all the data once, I closed the browser as default and installed LinkExtend, WOT and SecretAgent plugins, and Firefox is showing me an error message. I have reset the settings back and disabled the extensions, but still its showing an alert message for each page load(atleast once it'll show for each page load, sometimes it may exceed to 2 (or) 3. Here, I've given the link for my problem : https://dl.dropboxusercontent.com/u/76460759/Firefox_Error.png . Any here suggest me how to solve this issue.

I've updated java from version 7 update 9 to version 7 update 10 and now firefox has "For your safety, Firefox has disabled your outdated version of Java. Please upgrade to the latest version.". I assume the block list thinks it's seeing version7 update 1 ?!

Having run the page to check if my plugins are up to date, I'm told Java(TM) Platform SE 7 U9 and Java Deployment Toolkit 7.0.90.5 are out of date.

However, verifying the Java version, the webpage displays "You have the recommended Java installed (Version 7 Update 9)."

How do I go about remedying this?

Update won't install. If I check for updates manually, it searches and searches and searches some more, and eventually I have to close it down. If I wait for the popup asking me to download and install, then this proceeds automatically and presents a large popup with a Finish button; if I press this nothing happens and eventually I have to close the window manually. 18.0.2 has not downloaded or installed. Very tedious! [PS I note that the troubleshooter installer is also hanging now. Everything else installs OK on my laptop, but not apparently Firefox stuff...]

POSTING ON BEHALF.

Can Firefox fix the problem that its last update created with Facebook? (Started this morning). Every time I refresh a FB page, I get the following java error message:

evalInSandbox:SyntaxError: syntax error

Very annoying.

Product: Firefox Product Version: 17.0.1 Operating System: Windows XP Operating System Type (Optional) eg. (Home Premium, Professional etc..) : Professional Add-ons, extensions and/ or Plugins Installed (If applicable): Recent changes to computer (If applicable): none Issue you are having/ experiencing: evalInSandbox:SyntaxError: syntax error on various web sites incl. FB Link to screenshot of issue (Optional): Error message of issue (If applicable): evalInSandbox:SyntaxError: syntax error How frequent is this issue? extremely frequent (8-9 times while I wrote this post) How long does this occur for (If applicable)? How long have you had this issue? since last update 3 days ago

Disabling java and add-ons did not fix the issue,.

I have activated 'click to play' for plugins at the moment (by about:config). Whenever i click on a flash area in a website, my browser hangs up.

My browser is Firefox 17.0.1 (don't know, if the problem existed even with version 17.0). Firefox 16.0.2 is working properly with the same Flash plugin (current release by 26th, December, 2012).

My browser version is the official version, which is downloadable from the Firefox website at any time (and not the repository version from Ubuntu 12.04) and the flash plugin is saved in the 'plugins' subdirectory, as usual. (Firefox also hangs up with deactivated add-ons in safe mode, as plugins aren't deactivated in this mode)

Hi, I cannot open a pdf on mac - am running 17.0.1 on mac os 10.6.8.

I followed the instructions here: http://support.mozilla.org/en-US/kb/pdf-files-are-blank-and-cant-be-downloaded-mac?esab=a&s=pdf+mac&r=0&as=s but the problem is not fixed - I just get left with a blank screen in a new tab when trying to open pdfs (the downloads folder is also empty).

For example here: http://unetealfuturodeltrabajo.files.wordpress.com/2012/12/esthetic-world-dic-2012.pdf

My FireFox updated to 17.0.1 today a few things are not working.

1. My yahoo toolbar stopped working when I click on anything nothing happens,

2. My adblock plus disappeared and when i try to install it again Firefox said it appears to be corrupt

3. The Add-ons manager is not showing my Add-ons, extensions basically it just shows the Get Add-ons, extensions, appearance, and plugins and it dont show anything in them.

Whats going on? can I go back to the last update till it is fixed? how do I report this and get it fixed?

I do not want the address bar to generate a google search. I want to navigate to the address I type in. Firefox just updated to 17.0.1 . Tonight I typed in the web address of Project Guttenberg and endup on a google search page. This is no acceptable. If i typed the address incorrectly an error message would be my preference

QuickTime bug? My website uses simple HMTL with HREF="./whatever.wav". Firefox 17.0.1 just updated, but problem also with previous version. QuickTime reinstalled. WIndows 7 Home Premium 64-bit, but same problem on a MacBook. The QuickTime plugin used to play .wav files OK. Now though, at best you get just a few seconds of music, but it does not crash. New router, but the wav files play OK with Windows Media Player. OK, I could use Windows Media Player, but I want users of my website to have no problems with QuickTime.

I have installed FT Graphite Glow 5.11 Classic Compact 16.0.2 Foxdie (Graphite)15 FT DeepDark 5.4 Silvermel

After about 20 or so startup or opening of Firefox, Firefox reverts back to the default appearance. Why??? This has never happened before version 17. What has changed????

I'm using the LATEST version of FIREFOX. Deleted old and installed newest version.

When I create a new email, every two lines, the FONT gets bigger.

This does NOT happen in CHROME.

What the --------?

Thanks,

NORM