Support Forum

Ok I have a new problem with the new Firefox. I just updated my Firefox to the newest version. But while I’ve been using the old version I use a very good feature I liked about Firefox a lot .that was the cache folder and cache files used to create for using software like downloading so many kind of files like videos pictures and any content I’ve browsed on the net by Firefox. All those files been there in a folder in this location (C:\Documents and Settings\A\Local Settings\Application Data\Mozilla\Firefox\Profiles\r52ck3aw.default\Cache) and I could use that to preview all those files but now when I go to that folder there is just like thousands folders and none of my file is there you only can find a few of them. Please don’t tell me that I no longer have that folder and cache files like the old versions? Please help?

I am running the latest version of Firefox (17.0.1)

I have a number of add-ons all of which are disabled and which I would like to remove. Unfortunately there is no remove button.

I have read the FAQs and community help which tells me that if there is no remove button then the add-ons are there through being added globally by other software. However on of the add-ons that I want to remove is Google Toolbar for Firefox - how could that have been added by another application?

Any suggestions gratefull received.

When I open or save an attachment from an e-mail, it only opens or saves as "view attachment (xx)" I would like to be able to open or save the actual file, ie filename.doc, or filename.xls, or filename.pdf.

I looked at all the previous solutions, some of which were the same., but they didn't answer my question.

Firefox 17.01 Ubuntu 12.04

If I go to Edit --> Preferences --> Advanced --> Encryption

it looks like 'View Certificates' is the likeliest place to look for the Security Exceptions resulting from me clicking 'Confirm Security Exception'.

I have looked at the five tabs on the next dialog box 'Certificate Manager', and the most likely looks like the 'Servers' tab.

On this tab, I can see that there is a button to 'Add Exception...', but nowhere to 'Show Exceptions', and the 'Add Exception...' button only provides means to add a new exception.

The problem is with not with every website, just one. This is a site that previously remembered my username & pw, but I changed the pw and the prompt did not display to update it, so I deleted it from the Firefox/Options/Security/Saved Passwords tab, and now when I type in the new pw, it's still not asking me whether I want to remember the pw (nor does it remember the old pw). I tried Safe Mode and I tried resetting Firefox. Neither one worked.

Of the few solutions I have read, all talk about slowness or some other performance issue - my mouse wheel scrolling has stopped altogether and nothing I have tried works, including restarting with add-ons disabled and checking the config.

Just updated from XP to windows 7. I exported bookmarks from Firefox and have tried to import them. When I push the open bottom in the import dialog box after selecting the html file the box goes away but no bookmarks are imported. Anyone have a solution for this?

Thanks,

Richard

As of late, my Firefox browser has been freezing my entire computer. It keeps saying that it is "not responding", my mouse turns into that blue circular loading screen, I can't exit anything, I can't even open task manager, I have to take the battery out just for my computer to turn off.

I scanned everything with Norton; didn't detect anything. I even did the Norton Power Eraser, still nothing. I set Firefox to run the program as an administrator and I thought it was fixed but it wasn't.

I even update my plug-ins and for some reason, your website keeps telling me I need to update the same ones, so I can't even rely on that.

I noticed that it does happen when I'm on a Youtube page. Like when I've paused a video.

It opens fast, it browses fast, it goes to certain websites fast. It's this annoyance that has really bothered me and has considered me switching to Google Chrome.

If you don't want me to, then tell me how to fix this issue.

TODAY A "SEARCH HERE" TAB APPEARED ON MY HOME PAGE. I CANNOT FIND A "PROGRAM" TO UNINSTALL IT. I HAVE REBOOTED, RESTORED TO A PREVIOUS POINT AND IT IS STILL THERE. HOW DO I DELETE THIS TAB.

Some web pages don't fit the screen width and Firefox user (me) has to scroll horizontally, which is very annoying: https://www.dropbox.com/s/kjyubp6f3z104ku/ScreenShot021.jpg Opera user, on the other hand, just clicks on the "Fit to width" button and everything looks great again: https://www.dropbox.com/s/hfsgl45f4d7uzgw/ScreenShot023.jpg

Is there a way to force web page text to wrap?

i can't log in to steam from firefox, while i can login just fine using steam client internal browser.

after i fill out my username and password on steam login page, the login button doesn't respond at all, i tried pressing enter and still no go, i think i can still login when i was on firefox 16.

and i have tried clean uninstall firefox 17 and then reinstalling it again, and it still wont work at all.

i've tried disabling my addon, cos i thought maybe some of the addons is causing issue, but still nothing.

addons that i used are adblock plus, better privacy and password manager.

please fix this, cause steam client internal browser are too slow.

i have NO option on my screen that included the word "edit". i have no option on my screen that allows any choice of toolbars EXCEPT to add more useless apps to a toolbar i don't want in the first. the ONLY place on my screen that shows the word "edit" is in the upper left hand corner and ONLY viewable if you click on firefox logo ... and right clicking the 'edit' in that icon accomplishes nothing - much like the useless resolutions to what is a very easily accomplished task in IE - tell me again how great firefox is ...

Starting tonight, I can't get on Facebook with Firefox. I get a page that looks like it's not accessing the CSS file properly and the login button doesn't work. I can get on no problem with Chrome and IE 8. Never had this problem, though I'm having more and more problems with Firefox these days.

The problem is basically exactly like described here, only the solution presented there does not actually work for me: http://askubuntu.com/questions/59062/a-script-on-this-page-may-be-busy-or-it-may-have-stopped-responding-everytime

What happens is that every time I hibernate my laptop (with Windows 7 Pro, 64bit), when I resume from hibernation, FF is completely unresponsive (hangs) for minutes. Easily around 5 minutes. Eventually a dialog box pops up with the following:

"A script on this page may be busy, or it may have stopped responding. You can stop the script now, or you can continue to see if the script will complete."

And the two buttons are: "stop script" or "continue". After I click "stop script" the unresponsiveness finally goes away, and FF starts working normally again.

I think possibly even clicking "continue" also makes it go back to normal, but I'm not sure anymore since I have recently just switched to sleep mode out of frustration in order to not deal with it anymore, and I don't remember exactly if I get the same result from clicking either option.

This is extremely frustrating.

Someone else reported an extremely similar symptom here: https://support.mozilla.org/en-US/questions/935110?esab=a&as=aaq It might even be the exact same symptom. Maybe that person simply never waited long enough for the dialog box to appear, but otherwise the unusability symptoms are the same.