Support Forum

Hello!

So this last week Firefox has been causing me to have some SERIOUS problems! From time to time I cant view any kind of videos or anything, it just makes my Firefox crash and not loading or anything.

I cant even listen to my own music on my computer :(

I never had this problem before and getting this now is so annoying!

I got Firefox updated, same with Adobe flash player and all that! And as I said, I NEVER had this problem before and I've been using Firefox for alot of years now.

I recently updated to Firefox 15.0.1, and I'm having a lot of trouble with it constantly freezing. This doesn't happen on any one website and is very random in occurrence. I have already tried running in safe mode and updated flash, and I'm still having the problem. After a few seconds, it may start responding again however, most of the time it continues to hang. In order to close Firefox when this happens, I have to open task manager and end the process because nothing in the browser responds. This has become very annoying, and I would appreciate any help I can get to solve the issue. Thanks!

UPDATE: I've noticed that the freezing seems to happen every time I check my email (Yahoo & Gmail), and when I'm on Pandora. It still occurs randomly at other times, but I noticed it's very consistent with these sites.

It seems that since the automatic update from Firefox 14.0.1 to Firefox 15.0, the browser works normally when viewing pages containing Adobe Flash elements, but crashes when I close the Firefox window. Apparently the browser exits normally but one or two seconds later, Windows reports that Firefox has stopped working and the crash details indicate there was a problem with xul.dll.

This happens randomly, not systematically. But in all cases, it was after some Flash content was loaded. It never happened with Firefox 14 nor any previous versions, and Flash 11.4 was installed before the automatic Firefox update.

Using Firefox 15.0, Flash 11.4.402.265 on Windows 7 SP1 64 bits.

As of yesterday, I can't access gmail using Firefox. I can access all other websites (including other Google services), but not gmail. I just get the message:

"The page isn't redirecting properly. Firefox has detected that the server is redirecting the request for this address in a way that will never complete. This problem can sometimes be caused by disabling or refusing to accept cookies."

I have tried reinstalling Firefox, emptying/deleting cache and cookies, disabling add-ons - basically every fix that I can find on the web, but no good! I can access gmail with no problems using Chrome and IE.

Any ideas?

I had a technician to clean and remove Babylon search from my computer and it still attached itself to whatever I'm doing. I uninstalled Mozilla fox at least five times , then re-installed. However, I cannot get rid of Babylon search. I spent $100 dollars to resolved this problem and it's not working. I handle high confidential files on my computer. I am afraid to open the file due to fear of information being compromised.

Please Help!!!

Since upgrading to firefox 15.0 data execution protection (dep) continually closes adobe flash player so that I cannot play videos etc. Please note it does not actually crash. Is anyone else having this problem ? Other web browsers ( opera and chrome ) are not affected in this way.

I am using lastest version firefox. When I starting new browser opening page turn to: isearch.claro-search.com/?affID=114522&tt=3712_5&babsrc=NT_ss&mntrId=3aee867c0000000000008c89a580fbee and it also added to the search engine column. I did amend the home page and remove it from the search engine. But it still on the tab page whenever I add a new tab page its url also "ClaroSearch". Please help how to remove it. Thank you

My OS is Windows 7 Pro 64 bit; using Firefox ver 15.0. I downloaded Babylon tool bar and related apps because they were associated with a tool manual that I wanted to review. I then discovered how invasive these apps are. Successfully removed Babylon downloader and Tool bar via Start | Control Panel | program menu. However I notice that "Search the web (Babylon)" is still listed in the drop down menu of search engine options. I have defaulted my search engine to Google, and I can delete the Babylon option, but it returns every time when I close my browser and then return to my FF Mozilla home page. How can I permanently remove Babylon as a search engine option?

My computer was running great, then the update of firefox to version 15 caused everything to run slow. I an running windows XP. I deleted firefox and re-installed version 14. Everything ran great again. Firefox automatically updated to 15 again, and now the computer is running REALLY slow again. Is there a fix for this slow running in 15, or can I stay with 14 and get no updates???? This is really annoying.

I keep cleaning out my internet file, and deleating babylon but the dam thing keeps comming back. It is taking over my computer and I dont know how I got it in the first place. BUT want it out of here in a big way. TAKE ME BACK TO GOOGLE SEARCH!

First of all, the website in question(thepiratebay.se) works normal on IE with no issue. On Firefox however, attempts to click on 'ANYTHING' on this sites' webpage results in no effect. This includes the text/search box where the text indicator does not show up or any of the link on the page will not work. When mousing over the hyperlinks or objects on the page, the cursor does not change to a 'finger' and a small box area around the pointer jitters/pull the texts or graphics within it like a 0x magnifying glass that ran over the texts. Right-clicking anywhere on the page(text, blank or graphics) yield a flash applet menu with the first line(greyed out) indicating 'movie not loaded' and the second line 'About adobe flash player v11.4.402.256...'. These symptoms extends to all sub-pages of the site after skipping to them using Google search. This issue ONLY affects 'thepiratebay.se' thus far to my knowledge. I'm using Firefox v15.0 and recently updated the Flash plugin to the latest version before Firefox request and updated to 15.0. I tried uninstalling and reinstalling Shockwave Flash browser plugin as well as clearing all cache/history/form/etc.. to no avail...

Recently (maybe since v14) the firefox starts to crash every time i close it. I debugged and found it can be solved if i don't install a certain extension or if i reset the preference by removing the preference directory. But when updated to 15.0, the firefox repeats the problem again and again, even it runs in the safe mode without any extension or i remove the .mozilla/ directory in my home directory totally. In addition, i tried to uninstall and reinstall firefox, but the problem remains. Any one shares the same problem or has any suggestion? thanks a lot.

My OS info opensuse 12.1 kernel linux 3.1.10-1.16 gnome 3.2.1

I have tried reinstalling the Java Plugin for Firefox over and over and over again, but it says that I still need to install it when I go to a website that requires it. I made sure that the plugins page for Firefox says that it is enabled (which it is). Java works fine in IE for me, and Chrome. Firefox is the only browser where Java is not working.

Please help me, or I will be switching to a different browser. Thank you.

I rely on this application for direct downloads and need it. I could revert to Firefox 14 but it would mean I would have security issues unresolved. How does one get the product in question to update the Add-on? I cannot get into their website either.....

Running Java 7, FF 15.0.1. When opening most web site, the following pops up: Java error: catch after unconditional catch. What is this? And, how to repair Java? This has been happening for the past several days. Thanks...