Support Forum

I have not been able to have Firefox load successfully since yesterday. I have uninstalled and re-installed twice, still no luck, I ran a full virus scan and found no issues.

I have been given no crash IDs because it just freezes for minutes on end and then I force quit. I ran a defrag and freed up space on my computer hoping to fix this problem.

I love Firefox, but right now I am running Chrome becuase it is still working and so is IE so I know it is not a computer issue.

I hope this gets solved soon, I would love to get my Firefox up and running again. I can tell I am not the only person with this issue by looking at the forums.

Since I upgraded to firefox 14.0.1, I can't access a site which requires the latest version of Java (#36, I believe). I've installed that on my computer, but the site won't load. However, I have firefox 13.0.1 on another computer, and it has no problem at all accessing that site.

I tried accessing that same site on IE on the same computer I have firefox 14.0.1, and IE first asks me if I want to run Java and when I reply yes, it loads the site just fine. But I hate IE and want to be able to run the program on firefox. Firefox 14.0.1 never asks about Java. It just won't load the site.

I'm running firefox on a PC with XP.

I think this has to do with add-ons and Java, but have no idea which add-ons I should have or which I shouldn't have. Currently I have no Java add-ons but when I search for available Java add-ons, I'm given 3 possibilities: Java Deployment Toolkit 7.0, Java Deployment Toolkit 6.0, or Java Platform SE 7.

The computer with firefox 13.0.1 (also XP) does not have any Java add-ons running but it shows Java Console 6.0 as disabled and Java Quick Starter 1.0 as disabled.

Anybody have any ideas?

I was previously having problems with Firefox 13 (forget which version specifically) after it updated with using Flash as many others were. I was excited to see that a v. 14 is now out and updated hoping it would solve my issues, but I am still having trouble. I feel confident it is an issue with Flash; I have gone through and individually disabled and re-enabled add-ons, and can use Firefox fine when Flash is disabled, and everyone goes down hill once re-enabled.

In general, my issues are that Gmail, Facebook, and many other websites won't load when Flash is enabled. They will start to open, get stuck, and the Firefox completely freezes. Turning off the add-on fixes all of this, and turning it back on brings it back.

I have Windows Vista as my O/S.

Any suggestions for further troubleshooting? I've tried uninstalling and reinstalling both Firefox and Flash.

Hi. Every time I open Firefox it stays on the homepage for two seconds, then it exits and shows the "Firefox has crashed" window. Usually, I can restart the program in Safe Mode and then it works just fine, but I can't be on Safe Mode forever! I've tried restarting my computer, resetting Firefox, searching the Support site for answers, but nothing works. My version is 14.0.1 and it's up to date.

This is getting really annoying, help please?

I run a Win7 Ultimate x64 system with twin ATI HD5870s inside. After updating to Catalyst 12.8 today, I noticed a problem with how much working set memory was used by Firefox 14.0.1.

== REPRO STEPS 1) Launch Firefox 2) Open Taskman, sort by Working Set 3) http://www.kotaku.com 4) Use the mousewheel to scroll the right side pane downwards - load up additional articles for review.

If you scroll a bit, you should see Firefox eat a couple GB of working set memory in short order. The page begins responding improperly at that point and Firefox becomes unstable.

Note: This problem only repros when Crossfire is enabled. When Crossfire is turned off, there's no issue at all.

I don't know if this is a Firefox v Crossfire thing, or a new trick delivered by Catalyst 12.8... but either way, keep your eyes open. I don't have a way to fix this yet aside from shutting down Crossfire, which negates the reason I went with a dual-card solution in the first place.

Just installed Firefox 15.0 on a Mac 10.5. Norton posted an alert that Norton Confidential does not support this version and cannot protect against phishing, Is this true?

Moderator Note: If you have an issue, please ask a new question. This will insure your issue gets the attention it deserves. Since this thread is antiquated and already has a solution chosen, it will be locked to prevent further posting.

I've never had much problems out of FireFox until the other day when it upgraded to the latest version (14.0.1) When it first opened up it was working.. but when you close the browser and want to open it up again.. it immediately freezes. Rebooting the PC does not even fix this. Firefox still locks up after a reboot. The only way to fix this problem is to uninstall FireFox and reinstall it. And even then, the same thing happens.. it works the first time.. and when you exit out of it completely, the next time you want to open FireFox, it will immediately freeze and the only way out is Ctrl ALT DELETE.

Can someone help me get FireFox to work again please?

I just installed latest Flash V. 11.4 it still crashes i get a blank screen and the annoying message that reads "tTap here to activate plugin" . Everytime i want to watch the video i have to tap the darn screen few times.

The issue seems not to be fixed with new updates, what has one to do now?

When ever i open a new tab in firefox it opens alnaddy homepage and its very annoying please tell me how to get rid of it. I tried change default homepage but it still pop's up :(

I just updated to Firefox 14.0 and each time I try to launch a site with Silverlight (such as Netflix), either the plugin or the application crashes. I have silverlight 5.1.10411.0. I've tried re-downloading silverlight, but it didn't help.

It's more of an annoyance than a problem, but if I enable the Shockwave add-on, the search field in Google (my default start/home page) isn't automatically selected. I have to mouse click in the search field, and then can start typing my search word(s). This was never the case before. When I started Firefox, it would go to my Google start page and the cursor would be in the field and I could just start typing. I know it's a minor annoyance, but having to click the mouse EVERY time I start is unacceptable, especially since it doesn't have to be that way. If I disable shockwave flash, it works as it always has, but then certain videos won't play on various websites.

I have searched the internet and seen the posts on this site regarding crashes in Firefox, but I have tried all the methods (even though they relate to 11.3 and I have 11.14). My Firefox 14 is up to date and so is flash plugin but it keeps crashing constantly. I also have Google Chrome installed on my Windows 7.

Currently using FF 14 (release channel) with Flash Player 11 (updated today, 7/21/12). Flash objects, such as Facebook games, run slow/choppy to the point where it looks like a collection of tiles updating over the course of a few seconds. I have deleted temp files, compacted databases, uninstalled and reinstalled FF, updated display drivers, ran the flash objects in full-screen mode, and tested the same flash objects in other browsers. Running in full-screen mode alleviates the slowness, but there is a delay when loading content that is normally not noticed when viewing on a normal page; however, the action plays as it should. Viewing the flash content from other browsers, such as IE, allows the content to play fluidly as it should. Flash hardware acceleration (Settings) toggle does not seem to alter performance, and the Global Settings are allowing websites to store sufficient data. Rebooting also does not resolve the issue.

The PC in question is running Win 7 32bit; 2 GB RAM; Dual Core 1.8 GHz processor; ATI Radeon HD 2400 graphics @ 1280x1024 resolution.

Task Manager shows that the Flash Player uses up to 60% of the CPU time, Firefox uses less than 15% at peak, and the plugin container typically runs below 10% when viewing the flash object on a page normally. Full-screen viewing of the flash object can have Flash Player take up to 70% of the CPU time, but playback is fluid.

I have installed Adblock Plus 2.1.1 on Firefox 14.0.1. It works fine for a day or three and then the Adblock Plus icon disappears from the bottom left of my screen and adds reappear. When I look at my Add-ons it would appear that Adblock Plus is still enabled as the "Disable" button is still available. However, if I actually disable and then immediately enable it again all is fine once more for the next day or three. Does anyone know why this is happening? Thanks

Cannot open new tab after updating adobe flash player to 11.3.300.265 in Firefox 14.01 Reinstall Adobe Flash Player to earlier version 11.2.202.235 and everything work fine with Firefox 14.01