Support Forum

I am now getting the 'well this is embarrassing...' message EVERY time I open Firefox; I have my Home page set to always open 9 tabs - these are the SAME tabs I have opened at start-up for about 2 years - WHY this annoying message now?! When I click 'close' the Home page opens with all the tabs with no problem, but the message is really irritating & doesn't seem to be telling me anything, as there isn't a problem with any of the tabs? NB: In case you ask 'why 9 tabs'?; these are essential websites I use every time I am browsing/working; I cannot keep opening them manually every time. Please advise why this message comes up as here seems to be no problem, & how I can get rid of it? Thanks.

More and more frequently, when I open a web page, the text is distorted. If I place another window over the text or highlight it, the distortion disappears. If I scroll the web page, the distortion scrolls with the text.

I've attached an image. Does anyone know what this is or how I can fix it?

Ever since I upgraded to Firefox 21, Firefox stopped asking me what to do with MP3 or video files. The default action now is to play them in Firefox. I've previously set Firefox to ask what to do with these files. When I go to Applications settings, the setting I made is still there but gets ignored.

I know that I could set media.windows-media-foundation.enabled to false to disable playback for these type of files completely. That's not what I want. I want to be able to play these files in HTML5 audio and video tags.

A script on this page may be busy, or it may have stopped responding. You can stop the script now, or you can continue to see if the script will complete. https://fbstatic-a.akamaihd.net/rsrc.php/v2/yG/r/rEq55HRbeKE.js:64 This script pops up no matter what page I'm on every 15 - 20 mins. How do I fix it?

3 days ago I was trying to watch videos on youtube and i kept getting adobe flash player crash error. i went ahead and updated to firefox 20.0.1 and i updated to flash player 11.7. still getting the error. Ive clean installed both since. I've reverted to older versions even the 10.3 listed on Firefox Troubleshooting guide. Nothing seems to work. I cannot watch any video period on any website that i've tried. Ive ran Malwarebytes and virus scans both with latest definitions and all is clean. Now firefox just crashed as i was writing this. weird. some assistance would be appreciated. Thanks

Ever since February (some kind of update happened), Firefox has basically died on my computer. I open it and only for a few moments does it work with any kind of speed, then it literally dies to a snails pace. It takes minutes even to scroll a screen or open a menu screen. And that's just being on the Mozilla site. Forget about trying to open any other significant websites. I have tried everything from reinstalling, resetting and disability plug-ins. I will say that the Firefox Icon at the bottom of my screen shows a security shield on it, which didn't use to be there. I really need help. I've been forced to use Chrome, which did work fine, but I can't stand it. SAVE ME PLEASE!!!!

Hello everyone, This is driving me crazy! I've been trying to fix this a couple of times but no luck.

I'm trying to watch youtube videos on firefox and so whenever i try to enable flash player it just freezes my firefox...

I've uninstalled flash, installed latest/oldest, uninstalled firefox, restarted my comp, deleted the directory, disabled hardware acceleration, cleared cache and no luck...

When I use html 5 it doesn't freeze though I don't want to use it because it doesn't have 240p quality option.

Sometimes when flash player is enabled it doesn't freeze instantly only when i enable html5, play a video, close it then enable flash player addon then load the video which doesn't freeze until 3 mintues then freezes completely.

Ideas? Thank you.

My company uses Outlook and Lync on Windows 7. Prior to upgraded to Firefox 21, I could open an appointment in Outlook, then click on a "join the call" link. This would trigger a page in Firefox, that would in turn trigger the Lync application to launch the call.

Since the upgrade, instead of launching Lync, it takes me to a page that offers options such as "join meeting using your web browser," "download and install Lync Attendee," and "use Communicator." This is not the desired behavior. Pasting the "join the call" link into Internet Explorer and Safari for Windows executes the correct behavior. It's as though Firefox is not aware of Lync. This behavior literally started after the updated to Firefox 21.

How do I correct this?

I have the same problem as https://support.mozilla.org/en-US/questions/881844 but with fx 21.

Firefox 21 on Ubuntu 13.04 stops loading pages after a while, ranging from less than an hour to a day, of regular browsing. It gets stuck on "looked up whatever.com" or "connecting to..." message. Restarting the browser makes it work for another period.

Changing network.http.max-connections did not help, clearing various history items (cookies, cache, ..., or everything except saved passwords) did not help.

I now disabled ipv6 https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can?#w_ipv6 and prefetching but the fact that the problem occurs after several hours makes it hard to test.

facebook was working fine now suddenly I get this stuff about them not using a trusted security certificate and firefox won't open the site AT ALL! :(

SEE BELOW

This Connection is Untrusted

         You have asked Firefox to connect

securely to www.facebook.com, but we can't confirm that your connection is secure.

         Normally, when you try to connect securely,

sites will present trusted identification to prove that you are going to the right place. However, this site's identity can't be verified.

         What Should I Do?
         
           If you usually connect to

this site without problems, this error could mean that someone is trying to impersonate the site, and you shouldn't continue.

       www.facebook.com uses an invalid security certificate.

The certificate is not trusted because no issuer chain was provided. The certificate is only valid for FF

(Error code: sec_error_unknown_issuer)

So, after updating to Adobe Flash 11.7...I can no longer watch a single video anywhere on the web without the sound randomly cutting out. Flash does not crash, it just stops playing the sound and keeps playing the video. I can rewind the video to a time before it cut out but then it cuts out again RIGHT as I rewind to a new point in the video. Where as before in the location I rewound to, it did not have the sound cut out before when I first watched up to and past that point. I have no idea what has caused this (except or maybe Adobe screwed something up).

Does anyone else have this issue? And what have you done to solve it (if you have)? Also, if this a Firefox only issue? Or is it everyone Web browser?

Thanks for any help given.

For the last few days my Firefox does not display the downloads window. I have tried to follow the suggestion set out in Firefox Help ie Tools --> Options --> General

But my General Tab doesn't show under Downloads the option to check the box "Show the Downloads window when downloading a file". Under Downloads, the only option shows "save files to Downloads" and "Always ask me where to save files".

Any suggestions on how I can get to --> Downloads the option to check the box "Show the Downloads window when downloading a file".

Thank you in anticipation

I have a dell inspirion mini 10, and i just recently got all the settings rebooted and reinstalled xp. All i have right now is internet explorer, and the first thing i did on the internet was attempt to install firefox. The first two times my modem fell off, so im not sure if that has anything to do with the problem. Bu t now everytime i try to install firefox it stops at 99%, and doesnt finish. Ive had the same problem with downloading adobe flash player and ccleaner, but i was successful in downloading vlc media player through ninite to test things out, and and old, archive version of adobe flash player. Practically nothing is on this comp, so i dont think theres a problem with sercurity firewall or not, and im afraid it just might be the computer is on its way out, please help.

I am currently using Firefox 21. Since the 19, the "clear history" function in Firefox history menu has disappeared. So no way to click on it and clear history as desired, last hour...or everything. I have uninstalled and re-installed the browser several times no change. Only way to clear history is by deleting manually on the left side of the window after doing Ctrl+H. Is there any way to fix the browser?

After Upgrading to FireFox 21 my browser no longer can detect that I have the Citrix ICA Client installed and prompts me every time I attempt to launch an .ica file from the internet. Upon multiple installs of the ICA Client from the prompts including Uninstalling it completely then reinstalling it I ignored the prompt and tried to launch the .ica file. It will launch only 1 .ica window no matter how many .ica files I click on. (Firefox 20 would allow me to launch several citrix sessions at a time.) Also when the 1 citrix session is open if I minimize it or bring another program to the foreground the .ica window becomes black and is no longer usable since you can no longer see anything in that window. Is this a known issue?? Currently I have had to unistall version 21 and found a version 20.0.1 that Ive installed disabling the automatic updates.

Hi, after updating to Java 7 update 10 Java stopped working. Plug in checker indicates Java Deployment Toolkit 7.0.100.18 is installed correctly, but Java test page says plugin needed and Java Runtime Environment 1.7 u10 is available. Install fails. Uninstalled Java and tried manual install (including as administrator) but no resolution. All old Java versions have been uninstalled. Thank you for your time.

Hello, I have this problem were whenever I try to type in something into the search or addresys bars, nothing happens. It's like the enter key isn't working. There is not usual picture next to the search bar (the one that shows you what search engine you're using. If it's google it shows a "g" next to the bar). Instead there is just a picture of a blank page as a placeholder. When I try to go in and add a new search engine by managing the search engine list, there is no option to add a new search engine. I have already tried going into the firefox folder on my computer and deleted the formhistory.sqlite file that is the supposed problem. No avail. I have even gone so far to delete and reinstall firefox to my computer. Well, that didn't work either. So I waited until the next update to see if my problem would be fixed THEN. I am currently on firefox 19.0, which is, as of writing, the most current version. I have tried restarting firefox with all addons removed. And for good measure, I deleted anything that ended with ".sqlite" in my firefox folder. I have tried to get the the about:config menu but do not know how considering how my address bar refuses to search. The greatest thing is that my address bar can still remember all the sites I've typed into it before, but for some unknown reason, cannot take me to any of them! I really don't know what to do next. I can only suppose that I could try completely deleting everything firefox has stored on my computer, as I don't know if just uninstalling the program actually did that. Other then my search bar problem, firefox has been acting fairly normally besides a few minor hiccups here and there. I am trying to remember if I downloaded anything before my search bar problems started or not, but it is always a possibility. I did download the firefox beta for windows 8 metro mode but I can't remember if that was before or after firefox started acting up. It's possible considering that softonic thought they were being really nice by including fbdownloader for free with my firefox metro browser. I am now no longer using softonic ever again. But that's all the evidence I can think up right off the tip of my head. Sorry if this was kinda long, and if any of my description isn't clear or make sense please ask and I can try to verify. Also, if I haven't said this already, my search bar is only not working in firefox. Chrome, Internet Explorer, and Safari are all working fine. Just my luck, I guess. If anyone could help me out, I'd be much obliged. Not being able to use the address bar has been really inefficient. Thank you.