Support Forum

I get the following message:the ordinal 459 could not be located in the dynamic link library. urlmon.dll. I get this when requesting list links within a genealogy program (not on the internet) Haven't noticed it on anything else yet because I have been obsessing over just that one program. At the same time I notice that my windows sidebar is not visible. Have not changed any settings. Java was disabled due to the recent exploitation. Would that have something to do with it. Or perhaps Firefox18 installed and then it went bad? Thanks in advance for any help. Running Vista.

Hi my computer is infected with the browser hijacker called claro-search. I've done some research on it and have tried many fixes but it still keeps coming back.

What I've tried: Adware Cleaner Malware bytes Restarting in safe mode going to about:config and typing in claro-search then clicking reset to the search results. Troubleshooting information and resetting Firefox Going to the Profile folder under troubleshooting information and deleting the chromeappsstore.sqlite file

Does anyone have other suggestions as to what i should do?

It seems like every time Firefox updates, my Java won't work on some of the games I play on pogo.com. It brings up a sign telling me to install Java, which I have and which is up to date. I clear my caches, make sure I have the latest Java version, delete older versions, and in the end, just don't go to sites/games that it is having problems with. Why does this happen? I've heard of the problems with the Java 7 version, and tried to go to the older version, but it still doesn't work. Then, when I went to the Mozilla site, it told me that Java has been blocked and to click on the block in the top corner to enable it for trusted sites. I don't have a "lego" block anywhere that I can click on, and in my add-ons page, it shows that Java is enabled. I'm getting extremely frustrated with this happening every time Firefox updates!

I need to reset Firefox (ver 18 running on Vista Home) to fix problem with downloads. But I can't get to the troubleshooting screen. There is no "Firefox screen" and there is no "Firefox button" on our computer. If I don't have a Firefox screen or a Firefox button, what other way can I reset the browser? Thnx!

firefox said it deactivated my flash player for my "safety" and that i had to get the newer flash player version. i installed flash player 11.6 but went onto a website that used the flash player but my whole computer freezes!!! i checked with other websites and the same thing happened. i reinstalled an old version of adobe flash player and firefox deactivates it, saying that i need to install the newer version!!! my os: windows vista 32-bit flash player now: adobe flasher player 10.3 HELP!!

I have delta as my default home page. I did not do this but it automatically did it. So when I try to change it it doesn't change.Delta is causing pop-up adds and disturbing images and articles to pop up.

The problem is with not with every website, just one. This is a site that previously remembered my username & pw, but I changed the pw and the prompt did not display to update it, so I deleted it from the Firefox/Options/Security/Saved Passwords tab, and now when I type in the new pw, it's still not asking me whether I want to remember the pw (nor does it remember the old pw). I tried Safe Mode and I tried resetting Firefox. Neither one worked.

This problem has been occurring and reoccurring since November 2012, I receive a message on my desktop stating that I need to update my adobe flash player. I click to do this and am transported to the adobe flash player download site. I click the "download now" tab and receive the download instructions page. When the popup window appears I select "save file" as instructed. I am then transported to the Firefox download list where I double click the flash player install highlighted in blue. The next pop up window asks if I want to "run file". I click "run file" and nothing happens. (alternatively I get a pop up window that asks me to continue if I am the administrator and I click "continue" and nothing happens) The pop up windows previously mentioned list the source of the download as C:/users/"my name"/downloads and when I click "details" it says (sic) C:/users/"my name"/ downloads remove C:/file/users etc. Sometimes I will get a message saying file cannot be found at C:/users etc. Of course not, because the file is in firefox downloads and not in my user download file. Is there a way to fix this? The flash player is not listed under firefox plugins so I cannot disable it or change it. Incidentally, other download files for updates etc are working without issues, I did have to disable the adobe reader plug in so that I can view PDF files on other internet sites. I have Vista sP2 on Dell XPS 420 with Firfox version 18.01

this website aways pops up and my virus is protecting me. But it only happens on Mozilla

It does not matter what site i go to, the same pop up keeps coming up and i have pop blocker on with a couple of exceptions.  This is getting very frustrating.

Please help to stop this pop.

Whenever I try to search in the address bar it says " The address isn't valid" 'Not a URL." I did the about:config thing and reset the keyword url and keyword enable, but it still will not let me search.

Hi I have upgraded the ff18 to Ver 19 a few days ago and came across this issue/ bug. I have again gone to the beta ver20 as well and it still persists.

Whenever I try to download something in the private browsing mode, none of the downloads (download progress) are shown in the download window I.e. things like 'the % downloaded' and the 'speed' etc even though I know the download is taking place. This was very useful in the old versions of FF.

Any suggestions other than going back to ver18?

After the previous version was auto-disabled for secutiry reasons, I updated to this version upon prompting by firefox, it does not carry the same secutity warning and shows as enabled both in the add-ons section and under options/options/content. However, I'm still told by most websites including my webmail that Java is not enabled and therefore the sites will not function properly. The options for temporarily enabling Java as suggested in the FAQs do not appear, including the red brick icon in the address bar.

Firefox 19.0.2 running on Windows Vista

Firefox 19.0.2 is NOT clearing cookies Tools->Clear Recent History is selected. I have been using Firefox for 9 years now and it keeps getting worse and worse. I know how to clear cookies as I have done it thousands of times. Imagine my surprise today when I went to Google and fount out I was still logged-in from earlier because my cookies were not cleared when I thought they were cleared as they used to be.

I do not like being tracked on the internet. I browse some websites, clear the cookies, disconnect and reconnect to the ISP to get a new IP address. I am not interested in any other non-solution solutions. What I want is for this BUG to get fixed. And it is clearly a BUG because other people are complaining about it.

Can you imagine the security implications of using Firefox when it does not properly clear cookies when people think it does???

Another thing that really bothers me about version 19 is how Firefox hides cookies from you when you are browsing in Private Browsing mode. When using Private Browsing, if you go to Tools->Options->Privacy->Show Cookies it shows only cookies from Google but not the websites you have viewed directly making it appear that no cookies are set when they are. You have to exit out of Private Browsing, Clear Recent History (if it works!) and then re-enter Private Browsing to continue. Think about a news website that limits you to 10 news stories by using cookies. I used to clear the cookies and continue reading the news. I can't do that anymore without exiting out of Private Browsing first. But now that I have discovered that cookies are not being deleted anymore using Clear Recent History, I guess that won't work either.

Who could possibly think hiding cookies in Private Browsing mode was a good decision? Why would you hide anything from the users of Firefox?

Also, I have noticed on some webpages with a lot of images that a black bar stretching the full width of the browser and approximately 50 - 75 pixels high will appear over the rendered page. It disappears when the page is scrolled.

Since 2-18-2013, my Adobe Flash Player is neither appearing as being installed with FireFox19 ... NOR does it work on any website other than the Adobe "verify" page. I have: a. Removed Flash Player and rebooted c. Reinstalled Flash Player from download location; rebooted; restarted FireFox. d. Removed latest flash player (per "c" above); rebooted. e. Downloaded a older version of F/P, rebooted, restarted.

Bottom line: No Flash Player works. When I (somehow) navigated to the "about:plugins" there is NO Flash Player.

HELP ... I'm a senior and so frustrated now. Thanks in advance.

Today I opened Firefox to find that every single addon I had installed was gone. The extensions page was empty. The files were still where they should be on my PC, but Firefox wasn't bringing up anything. I removed them all and attempted reinstalling each addon one-by-one, but as soon as I close Firefox they all disappear again.

I've tried reinstalling Firefox multiple times. I've restarted my PC multiple times. I'm at a complete loss here. Just an hour ago everything was working fine. I have no added or removed anything on my PC that may have caused this.

All of my cookies recently got deleted (for some unknown reason) and apparently my Adblock icon disappeared as well. I went into options to click the "show in add-on toolbar" box and it won't let me click it. What's going on and how do I fix it?

I wish to be able to block a site from ever being seen in Firefox. Internet Explorer allows a list of blocked sites in each category - e.g. Internet, Trusted, etc. It includes a wildcard facility. How can I do this in Firefox?