Support Forum

I am having trouble syncing my firefox bookmarks and settings. My windows was reinstall and I lost all of my applications. Trying to sync my old settings and book marks, but I cannot find my recovery key nor was I able to reset my password using my user ID. It says my USER ID doesn't exist. I know I have sync set up b/c I've sync my Firefox before, I also had trouble finding my recovery key last time, but somehow I was able to find it, don't remember how. When I follow your instruction and go to sync in options, I don't have the account management option to see my recovery key nor change my recovery key. HELP!!!

so, I can not find the manage account option in Sync to find my recovery key, I cannot change my password to my acct, it says it doesn't recognize my user ID. I have synced my firefox before when Windows was reinstall few months ago, so I know I have an account.

Thanks,

Ling

An error message stating 'Synchronisation has not been able to complete during the last 7 days. Please check your network settings.' has appeared at the bottom of my browser for the last 2 days. Unfortunately, there is no guidance to what network settings I need to check. Any advice will be appreciated.

The latest upgrade to Firefox was downloaded and sync stopped working. I installed an earlier version and disabled most add-ons but this did not work. I tried disabling sync and pairing it through my Android, but entering the code had no effect.

Windows 7, Pro, 64-bit with the latest FF. I was using FF last night and all of my bookmark toolbar items disappeared. All the bookmarks disappeared out of my bookmarks folder also. I tried restoring from a backup with no luck. No errors, just no restored bookmarks.

So I tried resetting the Sync and replacing what was local with my Sync data. That did not work as well. Passwords synced, but not bookmarks.

I then tried uninstalling FF and having it remove my personal settings and did a fresh install. Reconnected to Sync. Again passwords synced, but no bookmarks.

Over the last few weeks of having to reinstall my OS, I've had major problems getting Firefox Sync to do its thing and synchronise a couple of years worth of data. After a few minutes, I am receiving the following error at the bottom of the page: "Sync encountered an error while synchronising: Unknown error. Sync will automatically retry this action." Which is not particularly helpful in solving the problem!

As there are no tools provided to edit data "in the cloud", there is also no way I can see to remedy this by deleting any corrupt entries. Which does not seem very promising option to me for backing up this data, some of which is very important!

Firstly, I was wondering if anyone else has been receiving this error? And secondly, I was wondering if there was any way of manually downloading the data outside of Firefox if there isn't a remedy? I would really not like to use the nuclear option and reset my account. If it is possible to get it back then I'll be able to make a safe backup and transfer my information to xmarks, which I have found is more reliable. I guess you could argue I should be making backups like these in the first place if this information is so important, but I trusted the convenience and reliability of Mozilla to handle my data, especially as before Weave came along I had never realised how valuable keeping my history between computers can be!

I am having this problem between Mac, Ubuntu and Windows versions of Firefox 4. Hope you can understand my frustrations.

I did setup sync account. I go to https://account.services.mozilla.com/sync/ and I can log in. But my firefox keep giving me "Sync error" - Incorrect account name or password. Please try again.

Please help!!

Using Firefox 4.

I am running sync 1.5 (i also had the problem with 1.4) on firefox 3.6.10 on linux (fedora 13) kernel 2.6.37.7-56.fc13.i686 and sync does not synchronize anything.

I am able to connect to the server and view my quota, but that is it. If I try to sync my data i get "Error While Syncing" saying "Sync encountered an error while syncing: Unknown error. Sync will automatically retry this action. " Then I have a button that allows me to check the "Server Status" which brings me to a page telling me the servers are all up. I have the correct password and encryption key and my other two installs are working fine (on windows 7 and xp)

Sync works great but as soon as I add my Ubuntu machine I get the Sync Error and the only way to get out of the problem is to close the account on the Ubuntu machine and set up the account again on the Macs. I have one iMac, one Macbook Pro and one iPhone that all work with Sync. Only the Ubuntu machine with Firefox 4 b10 Pre Minefield causes the problem. All other machines also have Firefox 4 B9.

The very first time I loaded firefox on my laptop (which i bought only a couple months ago) the syncing worked just fine.

After i dont know how much time i started getting errors that the syncing was failing. I tried to reconfigure the syncing properties but started getting the error server incorrectly configured. I scoured the net looking for answers following all the troubleshooting that I could find.

One thing I notice is that when i choose I have an account it is supposed to load a key that i can use on my already synced devices but that never actually populates and it immediately kicks me to the user name password and sync key screen. This issue remained throughout the duration of all the troubleshooting below. Additionally I cant even create a new sync account on that pc as it fails everytime.

I have done the following in a effort to resolve this issue.

I created a new sync account using one of my other pcs I added a pc that was never on the sync account to it to verify it does it fact sync i uninstalled firefox 4 separate times deleting all the folders and even as far as the registry keys i tried using a lan connection vs wifi i updated windows

My computer; I have a lenovo ideapad with windows 7 and 8 gigs of ram with a amd processor

My LOG:

1308530082634 Service.Main INFO Loading Weave 1.7b1pre 1308530082645 Engine.Bookmarks DEBUG Engine initialized 1308530082646 Engine.Forms DEBUG Engine initialized 1308530082646 Engine.History DEBUG Engine initialized 1308530082647 Engine.Passwords DEBUG Engine initialized 1308530082647 Engine.Prefs DEBUG Engine initialized 1308530082647 Engine.Tabs DEBUG Engine initialized 1308530082648 Engine.Tabs DEBUG Resetting tabs last sync time 1308530082648 Service.Main INFO Mozilla/5.0 (Windows NT 6.1; WOW64; rv:2.0.1) Gecko/20100101 Firefox/4.0.1 1308530082651 SyncKeyBundle INFO SyncKeyBundle being created for 1308530086186 Net.Resource DEBUG GET cached: 0 1308530086186 Service.JPAKEClient ERROR Error acquiring channel ID. Server responded with HTTP 0 1308530086187 Service.JPAKEClient DEBUG Aborting... 1308530123488 Service.Main INFO Logging in user mkfrlxkbrzyhl4glxtgruf3z7t6xlrm3 1308530123489 Service.Main DEBUG Finding cluster for user mkfrlxkbrzyhl4glxtgruf3z7t6xlrm3 1308530125046 Net.Resource DEBUG GET cached: 0 1308530125047 Net.Resource DEBUG Status 0 in Resource.get: retrying once. 1308530126636 Net.Resource DEBUG GET cached: 0 1308530126636 Service.Main DEBUG cluster value = https://phx-sync061.services.mozilla.com/ 1308530126637 Service.Main DEBUG Caching URLs under storage user base: https://phx-sync061.services.mozilla.com/1.0/mkfrlxkbrzyhl4glxtgruf3z7t6xlrm3/ 1308530128303 Net.Resource DEBUG GET cached: 0 1308530128303 Net.Resource DEBUG Status 0 in Resource.get: retrying once. 1308530129607 Net.Resource DEBUG GET cached: 0 1308530129642 Service.Main DEBUG Exception: Login failed: error.login.reason.server No traceback available 1308530132819 Service.Main INFO Service reset. 1308530132820 Engine.Clients DEBUG Resetting clients last sync time 1308530132820 Engine.Bookmarks DEBUG Resetting bookmarks last sync time 1308530132821 Engine.Forms DEBUG Resetting forms last sync time 1308530132822 Engine.History DEBUG Resetting history last sync time 1308530132823 Engine.Passwords DEBUG Resetting passwords last sync time 1308530132825 Engine.Prefs DEBUG Resetting prefs last sync time 1308530132825 Engine.Tabs DEBUG Resetting tabs last sync time 1308530132826 CollectionKeys INFO Clearing CollectionKeys...

the couple of lines that stand out to me are 1308530086186 Net.Resource DEBUG GET cached: 0 1308530086186 Service.JPAKEClient ERROR Error acquiring channel ID. Server responded with HTTP 0

appears it is trying to check some cache or something and cant find it so it just gives up....

please help I have spent countless hours trying to fix this.

I accessed this link: https://services.mozilla.com/delete-account/

and entered my username and password. But got this message: "An unexpected error occured. Please try again later"

I have tried this a number of times but get the same message.

I have accidently deleted all my data for Firefox 3 when I uninstalled the Beta 4. I thought I would be able to get Sync to restore all the data, but it requires a Sync Key that I have no access to and cannot remember. Is there anything I can do to either A. recover my data or B. Somehow recover my Sync Key?

Sync last worked successfully Friday 6/10/11 @ 13:46 just before I left work. Shut computer down. Monday, started computer, and tried to sync and received error. No changes have been made to system. Win 7 Firefox 4.0.1 Extensions; Adblock plus 1.3.8 Java console 6.0.24 Symantec IPS 2.0

How can I remedy this issue?

my netbook has broken in an accident and data on it couldn't be recovered. I have used firefox sync before this on my that netbook. Now I buy a new netbook but when I want to setup firefox sync I don't know sync key and consequently I can't access those data. I want to know how can I solve this problem. Regards, Moosavy

When I updated from Firefox 6/7 to Firefox 7.0.1 (on two XP machines and one Win 7 machine), Firefox Sync stopped working, with a message in the bottom bar that the name/password was wrong.

Eventually I disabled Firefox Sync in all three machines, and as a precaution successfully changed my password at account.services.mozilla.com, where I can successfully log in. (I imagine I could have logged in before the password change, too, but I didn't check that.)

Nonetheless when I try to Tools > Set Up Sync... > Connect > "I don't have the device with me", give the name and new password of that account, and click "I have lost my other device", it still replies "Incorrect name or password".

Several seconds elapse between the click and the reply, so I used Wireshark to watch my network. I see an https conversation between my computer and sync-rr.phx.services.mozilla.com. In the first chunk, the encrypted channel is set up, and about 600 bytes of encrypted data are sent from my computer to the server and ACK'ed. Then, six seconds later, another encrypted packet of about the same size is sent to the server and ACK'ed. Then the error message is posted on my computer and the channel is simply abandoned at both ends without proper shutdown (FIN, for example).

What's wrong with Firefox release 7.0.1 or the Firefox Sync server or their interaction, and when will it be fixed?

Thanks, Ed McCreight

when entering User Name in Create Your Sync Account, Red X with error message "Unknown error" appears below User Name field

User Name contains only lower case alpha characters

Password, Confirm Password & e-mail appear to be accepted

"Next" button is greyed out so I am unable to proceed.

Help will be appreciated