Support Forum

I have my system set to minimise windows by double-tapping/clicking them on the title bar. It works for most of windows (iTunes being exception). It's a system preference thingy, so it should work across all the board. After the recent update to 21.0, my Firefox is unable to minimise by double-tapping on the title bar anymore. Is there anyway to fix this issue, or will this be solved in the next update?

I have problem loading Java related websites after an upgrade to the latest version of Firefox 17.0

Some pages, keep asking me to enable "Javascript". Under preferences, "Enabled Javascript" is already being checked, yet the websites still will not load.

Java is already updated.

I do not have this issues before the upgrade, and all along it is working fine.

It only happens if I go from a streaming video tab to another tab or browser screen/software etc. anything that switches the main view of my screen from the video and back will cause this problem.

it will play fine at first, but once I look at facebook or bring up itunes etc, and switch back (usually doesnt occur right away, but once the video is a minute or two in it will 100%) the video will start to lag horribly and will never get back on track. the play buttons on youtube/netflix even stay as pause buttons even though I can click play and pause back and forth functionally, and the audio will never skip a beat, but the video will stop dead, lag a few frames and stop dead again and will never correct unless I refresh the page. I can't recreate this in chrome, I've cleared my history and caches, upped the storage size on the main cache and tried updating various things like flash and firefox (19.0) but nothing is solving it!

MacBook Pro 8,2 with OS X 10.6.8 4GB RAM 2GH Core i7 Firefox 20.0 Shockwave Flash 11.7.700.169 Hardware acceleration enabled. Flash player plugin often starts at 40% to 60% of CPU but sometimes slowly builds up to where Activity Monitor is showing close to or even over 100% of CPU effort. Processors heat up and fans run at over 4,000 RPM. Video begins to drop frames and may eventually stop. Only solution (but not good) seems to be to either kill (force-quit) the Shockwave process or quit/reopen Firefox. I suspect there may be other things using the Shockwave process elsewhere on the web page and/or on other tabs that I can't find. (Running Shockwave player in Safari seems to use much less CPU effort. Even when I play two full HD videos at the same time, it only uses 60% to 80% of CPU in Safari.) Is there another video player that I can use in place of Shockwave Flash?

Firefox 20 loads very slowly. sometimes taking several minutes. When it does open, it's often very slow to load sites. Sometimes it hangs for seconds to minutes and I get the spinning beach ball of death. I downloaded another copy of FF20 and installed it. Same thing. I cleared cache and cookies with only a little improvement. Suggestions? Mac OS 10.6.8

Thanks.

For a few days now, everytime I go to my news feed on Facebook, Firefox freezes and I have to force it to stop. This means everytime I click on the Facebook logo or go to www.facebook.com.

I have already reinitialised Firefox, but that doesn't help the problem. Why is this happening?

When downloading with the "always ask which folder to download to" option, Firefox used to download by default to the last folder used for download, now it seems to choose at random from any folder which is unpredictable and causes delay and incorrect download patterns. How can I return to the previous, consistent and helpful option of downloading to the last folder used by default unless i choose another folder please?

Since today and mostly when using Google products, (such as gmail and maps), my firefox browser keeps freezing. The screen turns to black, even the menu bar disappears and it lasts for about a minute. Even just now, when I type this it turns black for a few seconds and clicking won't help. Please help..

When I log onto Moz., get an error message starting with, Well this is embarrassing... I don't have any clue what to do about it except to switch to a browser that is working.

Before I changed internet service providers, I could type my search queries into the url bar and receive search results from Google. After I switched ISPs, my queries typed into the url bar are put into my new ISP's horrible search engine. How do I change it back?

I've already tried going to about:config and changing the value of the keyword.URL preference to "http://www.google.com/search?ie=UTF-8&oe=UTF-8&q=" but that didn't fix my problem.

New information since creation of the post:

My ISP is Optimum. I have opted out of DNS Assistance and still have seen no change.

When my search term is two words or more, I am directed to Google search results. If my search term is only one word, however, I am still directed to Optimum's search results.

LinkedIn worked fine on Firefox 17.0.1 until my profile was upgraded to their "new" version. Now I can log on to the LinkedIn home page, but when I go to my profile page it is blank.

I don't have this problem when using Safari 5.1.7.

I've contacted LinkedIn as well and am waiting for their response.

In Firefox 21 for Mac OS, there is no longer any preview image, which is usually a little screenshot of the left end of the toolbar, shown for a theme when you click the "More" link to get more information about the theme. The only image there now is the theme icon. Where did that preview go and why is it gone? The preview images are still in the .jar files in all the themes I have, so they are still available.

I cannot get PDF files to open for viewing in Firefox. I am on Mac OS platform. This seems to be such an ongoing issue. I have followed the troubleshooting procedures to no avail. I like the look of Firefox better than Chrome, but I am switching over to Chrome because PDF's are so much easier to handle on Chrome, and I am sick of wasting time with this. Any last minute tips or advice?

I use Firefox on a Mac (Snow Leopard) and I recently updated Firefox to version 18.0. After I updated, Firefox will freeze everytime I go on Facebook and I would have to force quit it. One thing I noticed is that it crashes when almost everything is loaded but the chat. Does anyone know how to fix this?

Well the question basically says it all. Starting a couple of weeks ago, i have not been able to command click links to open in new tabs (I am on a mac, OS X 10.6.8). This includes links to google books as well as library links. This only happens on google scholar. It also happens in 'safe mode'. I have contacted google support who have stated that this is a browser issue. They have not changed the coding of the scholar site. This is very frustrating. I have used FF for years and am now going to have switch to Safari, whose own command click function continues to work in google scholar. Any thoughts/ suggestions?

After switching to beta of FF 20.0, the window title always shows "- (private browsing)". As I'm constantly in private browsing, is there any way to disable displaying that? Previous versions only showed the title of the site.

Since a week, the browser will forward me to "http://www.purchasereviews.net/donate.php" whenever i click on a link to another page. The page source however direct to the original intended address. The address specified link above will show up in the status bar at the bottom of the browser. Uninstalling / re-installing the browser or any other older version of firefox doesn't seem to help. Safari has no problems when visiting the same pages, and neither the virus or malware scanner pick it up.

Hello,

Please help me resolve this, it is driving me mad!

I've got this strange redirect Issie. I'm running Mac OSX 10.6.8 with Firebox 19.

When I click a link on random sites it redirects me to an irrelevant URL + advertising: linkbucks.com... [followed by the adress of the intenended site]

This occurs when leaving the page you are on (e.g. changing page a site). It happens on any site and appears to be random.

Is this a virus/trojan? Or an attack on the browser? How can I get rid of it?

Thank you very much.

Ben