Support Forum

I get the following message:the ordinal 459 could not be located in the dynamic link library. urlmon.dll. I get this when requesting list links within a genealogy program (not on the internet) Haven't noticed it on anything else yet because I have been obsessing over just that one program. At the same time I notice that my windows sidebar is not visible. Have not changed any settings. Java was disabled due to the recent exploitation. Would that have something to do with it. Or perhaps Firefox18 installed and then it went bad? Thanks in advance for any help. Running Vista.

Unable to login gmail. After entering user name and password, says, Your browser's cookie functionality is turned off. Please turn it on. Even after clearing cache and cookies, enabling cookies, starting firefox in safemode, resetting firefox, Says the Same thing. I have tried all troubleshooting information provided by mozilla support and all were unsuccessful in solving the problem. I have the same problem with internet explorer and chrome also.

I am having trouble getting Java to work in Firefox (Opera too) on Mac. http://www.java.com/en/download/installed.jsp?detect=jre tells me "We are unable to verify if Java is currently installed and enabled in your browser." Notice that when I access the page, Firefox wants me to activate Java in a pop-up. I did this.

I know that Java is installed because I can open the Java Control Panel. The setting "Enable Java content in the browser" is checked and Security Level is set to High. I have tried setting the security level to a lower setting, but that doesn't help.

I have verified that the Java plugin is enabled. I have tried clearing Java cache via the control panel - no luck.

I realise that Apple has blocked Java according to this article: http://appleinsider.com/articles/13/01/31/apple-again-blocks-latest-version-of-java-through-os-x-anti-malware-system. I have been able to get Java to work with Safari (this doesn't help for Firefox) by editing the file /System/Library/CoreServices/CoreTypes.bundle/Contents/Resources/XProtect.meta.plist, but that is only a temporary solution, as it shouldn't be necessary to do this edit.

Version details: Mac OS X 10.8.2 Firefox 18.0.1 Java version 7 update 11

Realplayer download feature (cursor over a youtube video, "download this video" pops up) has recently quit working for me (I've been using it for months). I've searched knowledge bases and forums extensively and tried all the suggestions., such as rolling back from Flash Player 11.5 to 10.3 (no luck), disabling/enabling RealPlayer Download plugin in Firefox (no luck), etc. The one suggestion I'd like to try but can't is going into RealPlayer preferences and enabling/disabling the "Download and Record" function. I can't because all I have in my preferences is "Recording" and the options have nothing to do with downloading. None of the RealNetworks/RealPlayer support sites are helpful at all...

However, the download feature works just fine in Internet Explorer

A script on this page may be busy, or it may have stopped responding. You can stop the script now, or you can continue to see if the script will complete. https://fbstatic-a.akamaihd.net/rsrc.php/v2/yG/r/rEq55HRbeKE.js:64 This script pops up no matter what page I'm on every 15 - 20 mins. How do I fix it?

upgraded to version 18.0.2 Firefox started getting flash player fail message tried installing flashplayer11x32_mssd_aih.exe install windows just closes and still no flash in firefox

I have the newest version of firefox and the first problem i started getting was connection timed out server not found from searching in the start page. If i searched in the web address page it would pull up. I restarted firefox from the help tab and the first time i search from the start page it works than if i close everything out and start again it does nothing, but if i search in the web address it pulls up.

When watching videos on youtube, vimeo, liveleak, etc. the video will stutter every few seconds then go back to normal. The audio stays consistent throughout the entire video, but the video itself keeps lagging.

When I go into full screen, the video stops lagging and everything is normal. I don't want to have to keep going in to full screen every time I watch a video, so does anyone have a fix for this?

I need to reset Firefox (ver 18 running on Vista Home) to fix problem with downloads. But I can't get to the troubleshooting screen. There is no "Firefox screen" and there is no "Firefox button" on our computer. If I don't have a Firefox screen or a Firefox button, what other way can I reset the browser? Thnx!

I try to get a addon and I only get this:

This Connection is Untrusted

         You have asked Firefox to connect

securely to services.addons.mozilla.org, but we can't confirm that your connection is secure.

         Normally, when you try to connect securely,

sites will present trusted identification to prove that you are going to the right place. However, this site's identity can't be verified.

         What Should I Do?
         
           If you usually connect to

this site without problems, this error could mean that someone is trying to impersonate the site, and you shouldn't continue.

       services.addons.mozilla.org uses an invalid security certificate.

The certificate is not trusted because no issuer chain was provided.

(Error code: sec_error_unknown_issuer)

I try your automatic trouble shooter and it says this:

Connection failure

Everytime I close the browser, I get "Firefox has stopped working" message. I have Firefox 18 on a Windows 7 64-bit machine. I also uninstalled and re-installed firefox but the issue still remains

Running Windows 8, Firefox 18.0.1, plugin Shockwave Flash 11.5.502.146 (current version, according to Firefox plugin check).

Firefox freezes every time when loading a page with Flash content when the Flash plugin is enabled. Firefox does not freeze when the Flash plugin is disabled. Repeatable, tested and confirmed multiple times - freezes consistently with Flash plugin enabled, loads pages perfectly when Flash plugin is disabled (though without Flash content).

When in this frozen state, Firefox is completely unresponsive - displays a blank page, can't type anything, can't click on or move/minimize the window. Must be force-quit via task manager.

Other browsers (e.g. Chrome) do not have this issue with Flash. Have noticed several similar problems reported with Firefox and Flash, but the only solution I have seen offered is to downgrade Flash (and introduce potential security issues). Surely there must be a better option? This is a massive issue for me - Firefox is my preferred browser but I cannot use it while it has this allergic reaction to the Flash plugin.

Safe mode does not change behavior! When starting or restating firefox all tabs/sites work correctly but returning to some tabs/sites then the touch screen scrolling does not work. most sites work fine. example of offending sites http://news.google.com/ >>also touching the scroll bar does not work, it jumps and the bar is distorted http://mail.google.com/ >>also touching the scroll bar does not work, it jumps and the bar is distorted http://www.meetup.com/find/ please help so I do not change to Chrome

Hi, I got a problem trying to run youtube videos.

Firstly I am from Bangladesh and youtube is banned in our country because of anti-islamic movie's trailer in youtube. But http://youtube.com is banned not https://youtube.com

D

I am having problem viewing youtube videos. The videos doesnt runs and shows "an error occurred please try again later".

My firefox version is 18.0.2 And my flash player version is: 11.5.502.149.

Some solutions I tried. 1. Disabling flash player protected mode. 2. Deleting cookies and cache. 3. Disabling video downloader.

I would be glad if someone helps with my problem. My guess is because of youtube is banned in our country thats probably the reason I cant watch some videos. But i might be wrong. As sometimes some videos from youtube runs. Thats occasionally. But most of the videos doesnt runs :(

anyway, I will be looking forward for solution from experts.

Thanks for your time. Have fun :)

I have delta as my default home page. I did not do this but it automatically did it. So when I try to change it it doesn't change.Delta is causing pop-up adds and disturbing images and articles to pop up.

I get this code (Error code: ssl_error_bad_cert_alert) when I try to log into my army ako with my i.d. card. How do I fix it? If possible please give step by step. I am not that much computer literate.