Support Forum

I have a Windows 8 laptop on the Beta channel. I updated to Firefox 22 Beta yesterday and noticed that the Roboform toolbox was missing. I reinstalled Roboform, just to make sure, but it was not present in the browser windows, nor is it on the Toolbar menu. It does show as an installed add-in, and the toolbar is present in I.E. 10 and Chrome.

I am having trouble getting Java to work in Firefox (Opera too) on Mac. http://www.java.com/en/download/installed.jsp?detect=jre tells me "We are unable to verify if Java is currently installed and enabled in your browser." Notice that when I access the page, Firefox wants me to activate Java in a pop-up. I did this.

I know that Java is installed because I can open the Java Control Panel. The setting "Enable Java content in the browser" is checked and Security Level is set to High. I have tried setting the security level to a lower setting, but that doesn't help.

I have verified that the Java plugin is enabled. I have tried clearing Java cache via the control panel - no luck.

I realise that Apple has blocked Java according to this article: http://appleinsider.com/articles/13/01/31/apple-again-blocks-latest-version-of-java-through-os-x-anti-malware-system. I have been able to get Java to work with Safari (this doesn't help for Firefox) by editing the file /System/Library/CoreServices/CoreTypes.bundle/Contents/Resources/XProtect.meta.plist, but that is only a temporary solution, as it shouldn't be necessary to do this edit.

Version details: Mac OS X 10.8.2 Firefox 18.0.1 Java version 7 update 11

Realplayer download feature (cursor over a youtube video, "download this video" pops up) has recently quit working for me (I've been using it for months). I've searched knowledge bases and forums extensively and tried all the suggestions., such as rolling back from Flash Player 11.5 to 10.3 (no luck), disabling/enabling RealPlayer Download plugin in Firefox (no luck), etc. The one suggestion I'd like to try but can't is going into RealPlayer preferences and enabling/disabling the "Download and Record" function. I can't because all I have in my preferences is "Recording" and the options have nothing to do with downloading. None of the RealNetworks/RealPlayer support sites are helpful at all...

However, the download feature works just fine in Internet Explorer

Missing options of "Enter Private Browsing" "Open new tab" and "Open new window" when right click (right context menu) firefox icon on taskbar.

i already tired complete uninstall and reinstall, but the options are still missing. print scr: http://www.freeimagehosting.net/9znkp

Thank You in advance for help. Best regards

In Firefox, on my FaceBook page and yahoo mail, there are Browse to Save ads everywhere! They are driving me insane. I disabled all add-onos and plugins and the problem remains. I clicked on on the ad and went to browse to save's site where they say they tell you how to uninstall it, but there is no way to uninstall it because it doesn't show up in plugins or add-ons. Help!

some key words in different web site are in blue for you to click on to get information i move the mouse over to one and a bubble window comes up about Coupon Drop Down..i have tried everything to get rid of this in the browser there no add/on with it and no extensions with it and its not in windows add/remove programs this only happens on firefox not on IE i have run melware and nothing comes up some how i know theres away to remove this but im lost i tried everything but reinstall firefox..i would do that but i dont want to lose my bookmarks or my other settings or my skin...any ideas i need so help please

email me at missouriman57@sbcglobal.net

Since upgrading to firefox 20.0.1 my download helper is not working like it used too.

Before updating to Firefox 20.0.1 I would click on the "Download Helper" icon and choose what format I want to download, then a box would open and show my various downloads in progress. Instead I've noticed that instead of the the normal box opening there is this little arrow in the right-hand corner that I have to click on in order to see what is downloading and when I close the browser the progress box that I used to be able to see is no longer there and also I am now UNABLE to continue downloading like I was able to with downloadhelper!!!

I can't speak for anyone else but I prefer using Downloadhelper as opposed to the so-called downloader that has been built into Firefox 20.0.1.

How do I get the download helper to work like it used to and how do I get rid of that annoying download arrow in the right had corner?!

If the powers that be are going to make improvements concerning security I'm all for it but I want to the option to choose whatever addons I want to use without having them made unusable whenever there is an "upgrade".

New machine, set up Firefox - only I'm now unable to have the tabs where I want.

What is the matter with you people? The simple option of having tabs BELOW the navigation toolbar is taken away. We’re told of the ‘benefits’ of having tabs on top. But like crass Windows developers, those at Mozilla take one step forward then two steps back, and don't give the user a choice. The whole point of using Firefox is the ability to customise – I suggest you don’t lose sight of this fact!

I’ve read this piece: http://www.ghacks.net/2012/07/26/mozilla-tabs-on-bottom-feature-needs-to-go/

Quote: "You may wonder why Mozilla is making the change. According to Frank Yan, it is because of ‘maintenance costs and usability concerns in relation to current and future UI'"

Maintenance costs? Pfff!

Before I changed internet service providers, I could type my search queries into the url bar and receive search results from Google. After I switched ISPs, my queries typed into the url bar are put into my new ISP's horrible search engine. How do I change it back?

I've already tried going to about:config and changing the value of the keyword.URL preference to "http://www.google.com/search?ie=UTF-8&oe=UTF-8&q=" but that didn't fix my problem.

New information since creation of the post:

My ISP is Optimum. I have opted out of DNS Assistance and still have seen no change.

When my search term is two words or more, I am directed to Google search results. If my search term is only one word, however, I am still directed to Optimum's search results.

I do not like the search engine Bing - it posts nasty images automatically when I pull up my Mozilla Firefox. How can I remove it completely from showing up with Mozilla and if possible how do I make Google automatically be the search engine that accompanies Mozilla?

I try to change the default search engine in the search bar (to Google) by following your instructions, including by deleting all the other available options, but every time I re-open Firefox, all the other search engines have re-appeared and the default engine is Yahoo, not Google.

After switching to beta of FF 20.0, the window title always shows "- (private browsing)". As I'm constantly in private browsing, is there any way to disable displaying that? Previous versions only showed the title of the site.

i have NO option on my screen that included the word "edit". i have no option on my screen that allows any choice of toolbars EXCEPT to add more useless apps to a toolbar i don't want in the first. the ONLY place on my screen that shows the word "edit" is in the upper left hand corner and ONLY viewable if you click on firefox logo ... and right clicking the 'edit' in that icon accomplishes nothing - much like the useless resolutions to what is a very easily accomplished task in IE - tell me again how great firefox is ...

In the last day or two I have noticed a pop up saying " Firefox Plug-in HD Video Player is missing: " with an icon to install the plugin.

I searched around the net and found only one sight saying, " this is malware or a phishing program so do not download and just ignore. I am still able to watch movies and what not online but the message is just so damn annoying.

I am using adblock but it is not blocking that message. I am not really sure what to do. Any help would be greatly appreciated.

Thanks :-)

When I check my plugins, the following three, very closely related (in my mind) plugins are listed, and the "Renderer" still shows "Research" when checking to see if it is Up-To-Date. It seems to me I don't need all three. I tried removing the Renderer (yes, I know how to do that safely), but Google seems to continue to reinstall it (with one or both of the other two...?)...I'll ask this on a Google Forum too, since it's their product, but wondered if anyone has any insight. I obsess about plugins that need "Research" - Thanks! Google Talk Plugin Video Accelerator version:0.1.44.24 Google Talk Plugin Version 3.15.2.12038 Google Talk Plugin Video Renderer Version 3.15.2.12038