Support Forum

I am now getting the 'well this is embarrassing...' message EVERY time I open Firefox; I have my Home page set to always open 9 tabs - these are the SAME tabs I have opened at start-up for about 2 years - WHY this annoying message now?! When I click 'close' the Home page opens with all the tabs with no problem, but the message is really irritating & doesn't seem to be telling me anything, as there isn't a problem with any of the tabs? NB: In case you ask 'why 9 tabs'?; these are essential websites I use every time I am browsing/working; I cannot keep opening them manually every time. Please advise why this message comes up as here seems to be no problem, & how I can get rid of it? Thanks.

Before the recent update, 19.0, I would google something and see [PDF] next to a link. I click the middle mouse button to open it in a new tab. Firefox would download the file and open it with Adobe Reader. I like this.

With the new update 19.0, the pdf file would be opened in the new tab. I have to go and down load it and then open it in Adobe. I don't like this.

I go into preferences under applications. I look to see if I can change this. Next to Adobe Reader document, I choose Use Adobe Reader, but when I click on a [PDF] link, it still opens the file in Firefox and not Adobe.

I want it back to the way it was.

My issue began yesterday and I can't seem to correct the problem. Every time I open firefox i'm met with the annoying restore message, (it's not usually annoying but because it happens every time I start firefox it's really starting to bother me) even if I close all my tabs before hand, close firefox and then quit the program entirely. I can understand this happening if say, I force quit when I had tabs open, but I'm not. And that too, was never an issue before.

I'm using Firefox 20.0 on my Mac, running 10.7.5 (Lion).

I've tried uninstalling/reinstalling firefox. I also deleted the sessionstore.bak and .js files. This fix worked initially, the first time I opened firefox, but hasn't worked subsequently.

Moreover, I'd rather not completely turn off the restore, if possible, because I may actually need to recover my data at some point.

I have three extensions on my browser: greasemonkey, tumblr savior and Adblock plus. I've had ABP on my browser since I bought my computer 2 years ago. Tumblr savior and greasemonkey I downloaded last night after this issue was already occuring.

The new built-in Firefox PDF viewer won't render gradient drop-shadows created within Adobe InDesign. It replaces them with a flat gray box - no matter what shape it sits behind. Is there a fix for this problem?

I have the latest Firefox (18.0.2) on Mac 10.7.5. A few days ago I updated it with the latest Java (7_13) because we use some software in my company that requires it.

Before the update, Firefox blocked two pop-up ads on my company's web site (www.lawtechnologynews.com).

After the update, the pop-ups are no longer blocked. I made sure the pop-up blocker is still enabled and that our domains are not excepted.

Any ideas?

I am using Firefox for mac. On the navigation toolbar, on the right hand side, I now have 3 amazon buttons and 3 ebay buttons and they appear to be growing in number all of the time. I cannot figure out how to get them to disappear. If I get rid of the entire toolbar I lose the search and URL input fields. I right click them, no options, I don't see them under add ons or bookmarks or anywhere! I just want them to go away!!!!

I was trying the Aurora version of Firefox and would like to switch back to the release version. I've tried changing the value in app.update.channel in about:config and the channel-prefs.js file. The version will still not change. And yes, I've restarted my browser.

I have an add-on called "WindowShopper" that somehow recently turned up in Firefox (v20.0, Mac OS X 10.7.5). I don't know how it got into Firefox -- *I* certainly didn't add it -- and I can't find it anywhere in "Tools > Add-Ons," "Extensions," "Preferences," or anywhere else. If I could find it, I'd delete it. It's maddening, I loathe it, it's buggy (its "helpful" pop up screens tend to "stick," obscuring the product underneath), and it seems the only way to get rid of it is to go back to using Safari, which I'd rather not do.

Please tell me how I can get rid of this "WindowShopper" add-on.

There is an add on showing up called torrent handler. It can not be removed, there is no remove button, I tried to remove it manually and I resetted firefox. It still shows up in my add on list. How can I delete it? Thank you all for your help.

I have a Mac Desktop running 10.7.5 and am trying to import bookmarks from Firefox on an older Mac running 10.3.9. I exported the bookmarks file to an html file successfully and copied that file to the new Mac. Following the suggestion from Firefox help, I then tried to import those bookmarks from the html file but when I went to the bookmarks toolbar, there is no import option of any kind shown to take the next step. What is wrong?

When in firefox using Google maps and click on "EARTH" I receive a window indicating that to use 3D I need to install 21.0 Google Earth Plug-in with a "Download" option to click on. Note: Firefox 21.0 and MAC OS 10.7.5 have all current software updates installed. Safari & Chrome do not request for any plug-ins and 3D Earth option works fine. ANY HELP?

PS. my MAC does have an Intel HD Graphics 3000 installed but my MAC, Safari & Chrome work fine.

Firefox on Lion is not recognizing the VLC plugin. I've attempted to reinstall the plugin, but Firefox will not recognize it. I've also verified that it is installed to the correct location (/Library/Internet Plug-ins)

Since Firefox 14 came out on OSX I've been really annoyed by the Lion full screen. I don't exactly hate it but the problem is that the toolbars (awesome bar, bookmark bar etc.) no longer auto hide when in full screen on OSX Lion. Please tell me there is a fix on the way or some quick easy fix for this. I want my screen filled up again. So annoying when I view images.

I'm sticking with 13.0.1 until someone can offer a fix.

Thank you.

Mac OS 10.6.8, Firefox 16.0.1, PDF Viewer 0.6.39 installed. In Firefox>Preferences>Applications, PDFs are supposed to be handled by the PDF Browser 2.4.4 plug-in for Preview. However, when I try to view a PDF in Firefox, I get this:

"We are sorry, but Adobe Reader is unable to show documents in this browser configuration.

"Please use your browser to download this file and open it in Adobe Reader or Adobe Acrobat.

"To avoid this message in the future, many browsers provide a way to turn off certain add-ons, and some are able to show this document natively. Please contact your browser vendor for more details."

Why is Adobe Reader trying to open the PDF when Preview is the default? How do I disable Adobe Reader from doing anything in Firefox?

Starting yesterday when using Flash Video Downloader in Firefox 15.0.1 running on a 2011 MacBook Pro running OS X 10.7.4 I started getting the following dialog box when I attempt to download any video from YouTube.

Youtube Cookie Trouble To continue download from youtube you have to clear youtube cookies. Do you want to clear Youtube cookies right now?

When I click the button for Flash Video Downloader in the menu bar I get this dialog box immediately and clearing cookies makes no difference, the problem persists and I can't begin a download. If I use the button at the lower left of the browser I can get Flash Video Downloader to put up the full window but all of the videos appear to be N/A, and don't show their size. If I click the Download button in that window nothing happens and in the Firefox download window the file is 0 kb in size.

This only happens on YouTube now and not other sites I frequent. It also behaves exactly the same on older Macs running older versions of Firefox and older versions of OS X. I have searched for the last day and can't find one single reference to this dialog box or this problem. Has anybody else seen this problem firsthand?

I upgraded to Lion (so, Mac OS X) and using Firefox 9, together with Quicktime plugin 7.7.1.

When I open http://apple.com/trailers and choose a trailer, you can watch a trailer inline or use a download link. Although the inline works properly, the download never starts, and the external quicktime player doesn't start either.

Using the web developer console, I checked the request: [11:43:21.674] GET http://trailers.apple.com/movies/fox/prometheus/prometheus-tlr1_h480p.mov

And the answer is: [HTTP/1.1 302 Moved Temporarily 131ms]

But nothing else changes. Page doesn't reload, nothing moves.

In the preferences, Applications tab, I have all video/quicktime being handled by "Use QuickTime Plug-in 7.7.1".

I tried to change to "Ask" or to use application "Quicktime", but nothing moves :(

Thanks for any information you can give.

I am using Mac OS X Version 10.7.4. I am also running Firefox version 14.0.1. I am prompted to update to version 15, but when trying to update, the updating window hangs up for hours and never gets past "connecting to server." I have tried to install version 15 and trash my last version however I get another pop-up box that states something like "cannot complete due to some items being skipped." I followed the directions to troubleshoot (File > Get Info, then make sure all items are unlocked) but this still doesn't solve my problem. Can anyone offer some advice? Please?

Firefox repeatedly crashes, even in safe mode. I can not type anything, it immediately crashes upon opening. I have tried uninstalling twice with AppCleaner, have gone through several forums and troubleshooting steps, and nothing seems to work. I have listed a few of the Crash IDs below, I actually have many more crash reports aside from these, but I was not able to type them all in. Everything else on my mac works except this. I have been having to use Google Chrome browser, which works fine, but I prefer Firefox. Please help, thank you in advance.