Support Forum

More and more frequently, when I open a web page, the text is distorted. If I place another window over the text or highlight it, the distortion disappears. If I scroll the web page, the distortion scrolls with the text.

I've attached an image. Does anyone know what this is or how I can fix it?

Since I've upgraded to Firefox 19.x, font rendering has been completely broken. Fonts are all messed up, distorted, etc...

See here: https://support.cdn.mozilla.net/media/uploads/images/2013-03-07-20-12-39-1f0313.png

I've read through many suggestions about changing options in about:config, and various other settings, but nothing seems to work.

The browser is totally useless like this.

Any help on how to fix the font issue would be greatly appreciated!

For the last few days my Firefox does not display the downloads window. I have tried to follow the suggestion set out in Firefox Help ie Tools --> Options --> General

But my General Tab doesn't show under Downloads the option to check the box "Show the Downloads window when downloading a file". Under Downloads, the only option shows "save files to Downloads" and "Always ask me where to save files".

Any suggestions on how I can get to --> Downloads the option to check the box "Show the Downloads window when downloading a file".

Thank you in anticipation

Is the latest Java 7 update 17 safe to enable now? I noticed after updating, it was still disabled, but no longer blocked in red by Firefox. My assumption is that it's safe, since not "in the red" currently. However, I'd like to be sure before I re-enable it. Thanks!

Currently loving Firefox 19.0 on WinXP SP3

Ever since my Hotmail account was upgraded to Outlook, the file attachment button doesn't work. The arrow doesn't even turn into a hand - it's as if Firefox doesn't even see it. It works fine in IE, but I prefer to use Firefox. I have seen various people offering solutions such as getting the latest version of Silverlight or disabling it, removing Adblocker and installing Webmail Adblocker instead. I have tried all these options and nothing works.

Surely this is an issue with Firefox that needs to be resolved. Until then I would like a work around solution.

Until today, I had no trouble opening Adobe Acrobat files with Adobe Reader 9.5. (I need to use an old version of Adobe Reader, because I use a program called Macro Express that does not recognize later versions.) Starting this morning, when I click on an Acrobat file, I am asked which program I want to open it with. Even when I click "Do this automatically...", it doesn't do so. It asks me every time. I went into Tools, Applications, and changed all of the pdf related issues to open with Adobe Reader 9.5. This also doesn't work.

Facebook does not open at all. All I could see is a blank page with the address (https://fa...) displayed in the tab. I updated from 18 to 19 but the problem persists. Please help me.

Da ich der englischen Sprache nicht gerade sehr mächtig bin und bis Firefox 18.0.0 stets alle Tabs, Befehle, Dropdowns u.a. auf Deutsch vorhanden waren, ist dies sehr ärgerlich. Ich dachte zunächst, dass es sich nur um einen Fehler dieses speziellen Updates handeln würde, doch mit dem neuesten Update 19.0.0 hat sich an den englischsprachigen Einstellungen nichts geändert.

Wie also kann ich Firefox wieder auf Deutsch umstellen, ohne es komplett neu installieren zu müssen??

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i have done everything listed here so many times and nothing is fixing this. Made sure cookies were enabled, cleared cache and cookies, made sure Gmail was approved in security settings, and then as a last ditch effort, I disabled all add-ons for Firefox and still no Gmail... I was so desperate that I even re-installed ff-19 and still cannot get into my email account. What is going on here? Any help or small nudge in the correct direction would be much appreciated!

Hi,

I'm securely connected to my (self-hosted) webmail. https://webmail.whatever.com I've tried to access the SpamAssassin Configuration option within it but I get the following.

You have asked Firefox to connect securely to mailboxes.whatever.com, but we can't confirm that your connection is secure. mailboxes.whatever.com uses an invalid security certificate. The certificate is only valid for the following names:

 *.dreamhost.com , dreamhost.com  

(Error code: ssl_error_bad_cert_domain)

I understand why I'm getting the message, but how do I add an exception when the option to do so is not showing as it usually does? I can try and use the non-secure URL for my webmail, but I'd rather not and I might get the same results anyway.

The following does a (very) good job of explaining things, but solutions are not provided for all of the issues/messages. Perhaps that can be changed when we figure this out. http://support.mozilla.org/en-US/kb/secure-connection-failed-error-message

I have a number of documents I want to embed in webpages for easy access. These are PDFs generated with pdftex locally under MikTeX. They use Adobe Minion Pro font. They render flawlessly in Adobe Reader, Sumatra, PDFXchange, and in Chrome (with its built-in viewer). They are also fine in APV PDF Viewer (MuPDF library) and PDF to GO (Documents to Go) on Android . . . you get the idea. But in Firefox they render interspersed with random characters. Example pdf and screen captures available (I don't see a way to post them).

In the meantime I've replaced the PDF.js with the Adobe Plug-in which fixes the issue for me. I'm concerned about others who may visit the site with Firefox as the default setting leaves these documents all but unreadable. Must I alter them to use a different font in order to preserve compatibility with pdf.js? Minion is widely distributed and well regarded (and not cheap) it would require significant adjustment to the formatting as well . . . Please advise.

Before the recent update, 19.0, I would google something and see [PDF] next to a link. I click the middle mouse button to open it in a new tab. Firefox would download the file and open it with Adobe Reader. I like this.

With the new update 19.0, the pdf file would be opened in the new tab. I have to go and down load it and then open it in Adobe. I don't like this.

I go into preferences under applications. I look to see if I can change this. Next to Adobe Reader document, I choose Use Adobe Reader, but when I click on a [PDF] link, it still opens the file in Firefox and not Adobe.

I want it back to the way it was.

Firefox 19.0 locks up when trying to load Facebook. This started yesterday, March 5 at about 1300 hrs PST. After a long delay, a Warning: Unresponsive Script dialog appears, saying that "A script on this page may be busy or it may have stopped responding". The script listed is https://fbstatic-a.akamaihd.net/rsrc.php/v2/yH/r/LEOX0R6UVT4.js:16. Clicking either Continue or Stop Script has the same effect: the entire Firefox application remains frozen. After several minutes, the same warning box appears again. The only way to escape the situation is to force-close Firefox. The crash reporter never appears.

Facebook loads normally in both Chrome and IE8.

Hello there,

Few days ago my firefox started to show messed up text on all random sites. Not all text is messed up, and i don't know how to fix it.

Here is screenshot: http://www.dodaj.rs/f/2g/jX/wcZwTze/mess.png

Millions of websites that call Jquery datepickers in input fields with a date attribute no loner work today for users viewing those sites with FF 19. First Chrome breaks date pickers, now Firefox. I suppose the rest of the browser will not want to be left out of whatever brilliant idea on the horizon that is the root cause of all this, but this is serious. MILLIONS of websites no longer work, and webmasters are scrambling to find solutions. Whatever was planned by all you browser folks for input fields with a date attribute, will never materialize because you have forced people to call date pickers by some alternate method. That means input fields with a date attribute will be disappearing.

Thanks a lot guys!

I just got notice this morning about this new version of Firefox but I'm hesitant to install until I know that my Norton toolbar will work. Can you provide some information? Thanks!

Mozilla home page ---> search bar ---> goes to Yahoo search engine.

I have searched & looked up other user's problems with this:

https://support.mozilla.org/en-US/questions/933375?esab=a&as=aaq

I have tried all of the steps (about: conifg, renaming/deleting spigot file, reset)

And nothing works.

I'm running Win xp. Please help me.

After I noticed this Local Moxie (18 March 2013) had replaced all Firefox searches, I went to Google and looked this up and discovered that it is malware or worse. I have done all that Google said to do for removing cookies from this Local Moxie as well as page info and blocking it, in the tools section and I cannot get rid of it. Has anyone else had this problem and does anyone know how I can remove it, please?