Support Forum

I moved to the new 13 version, but there is a white screen where the video is supposed to run. Youtube is also showing an error (not playing video).

I thought it was the new update to the flash player, but chrome and IE are working fine so it is a firefox thing.

Every time I ask for Google search, firefox "http://www.search.babylon.com...." appears and the results are not good. I had unistalled the babylon extension and the babylon.exe, but the issue is the same. What must I do with Firefox?

google toolbar does not work and will not download to firefox 5.0.

Moderator edit - 07-23-2011
The Google Toolbar "will not be supported on Firefox 5 and future versions."
http://googletoolbarhelp.blogspot.com/2011/07/update-on-google-toolbar-for-firefox.html

http://www.google.com/support/toolbar/bin/answer.py?answer=1342452&topic=15356%29

I'm stuck with a "Babylon" version of the "search the web" facility on the toolbar to the right of the address bar. I've searched for access to it but had no success. Can anyone help?

I now have really annoying green underlined text with pop ups all over the place, did you guys put this into the browser? i didn't want such a stupid annoying thing. how is this supposed to enhance firefox?

This morning I installed Firefox 6 and it says that it is not compatible with Java Console 6.0.26 and it is disabled. I am using Windows 7 Professional 32 bit. Is this normal?

In addition to above I wish to inform you that Babylon addon is not available in my computer so that I may remove the same. I suspect some scam as I want Google as my default web browser & I want that whenever I start Firefox I should see startup page of Firefox and not Babylon search page, Babylon was erroneously downloaded by me which I removed but I am not able to remove Babylon search.

(changed text to lowercase for readability - c)

I have an issue with one of my Firefox extensions/plugins, it's called MyStart: Incredibar, and I basically installed unintentionally when I installed a program with a Brothersoft downloader/launcher. I tried uninstalling Mystart and I tried permanently stopping the service that updates the MyStart incredibar plugin. What it basically does is, when I open a new tab in Firefox, it opens some sort of website, I don't have a problem with it loading a search engine, the only problem I have regarding the search engine is that every time I open a new tab, it actually loads a new page. I even tried resetting the certain figures in about:config which helped temporarily, but after I restart Firefox then it still runs the search engine when I open a new tab. I use Eset Nod32 and Anti-Malmwarebytes as my system's defense, and I've tried scanning with both of them but they don't help at all, does anyone have information that will permanently remove this plugin from my PC?

Screenshot of this problem can be found HERE

My About:Config settings looks like THIS

I upgraded to FF 4. The Norton toolbar 5.5 is incompatible. I want to know if I am still protected by Norton while browsing even though the Norton toolbar is not installed. According to the Norton settings, the web protection is on and working. If I am still protected I will wait for an updated Norton toolbar to be available, otherwise I will need to know how to uninstall FF 4 and reinstall FF3.6.

The Real Player Browser Download Record Plugin 15.0.1 in Firefox 10 stopped appearing on all videos. It was working from 1/31 to 2/3 and now doesn't show at all. A clean reinstall of Real Player 15 Plus doesn't fix this. OS is Windows 7 Home Premium. As usual after a F.F. upgrade, the download button works on Internet Explorer. Now it's the weekend and Real's Developers aren't even working! The Developers of both companies need to coordinate this once and for all. Norton started doing this with Mozilla at my suggestion for the Norton Tool Bar and there no longer is any delay in compatibility. Please contact Real Player tech support to complain. Their Case Manager told me that the three week compatibility delay with Real Player 14 last year would never happen again. I wouldn't bet on it.

  Update Note: This thread is now also about "Adobe Flash 11.3 doesn't load video content"  because people having that problem started posting here.

locked by a moderator - 07-11-2012 07:47 UTC

This is for information purposes. I installed Acrobat plug in today 10.1.3 and I get a blank tab when trying to open a pdf document in Firefox 11.0. This plug in works in Safari. I disabled the plug in in Firefox and installed the extension PDF viewer 0.2.537 form Mozilla and documents open fine. Just wanted to let someone know1.3

Firefox 3.6.1 32 bit on an Opteron (x86_64) machine running Linux CentOS 5.2, kernel 2.6.18-92.1.22.el5 #1 SMP. I tried also the 64-bit Firefox RPM but the same problem happens.

Just upgraded to FF 6.0 (or is that 4.2? :/), and got this message ""Java console is incompatible with Firefox 6.0". At first I thought it was because I was on Java 6.26, but after upgrading to 7 the problem is still there. A fairly glaring bug after so many BETAs...