Support Forum

Touchpad scroll does not work in drop down menus. When I try, the menu just closes. This feature works perfectly fine in Internet Explorer 9. I have tried several different drivers from Synaptics with no difference.

This problem occurs on two different (one 32 bit, one 64 bit) machines running Firefox 19.0.2 under Windows 8 Pro. Firefox is the default browser on both machines. Firefox is set to open URL's in a new tab. I have disabled all extensions and add-ins and the problem persists.

[EDIT: Have now upgraded 64bit machine to Firefox 20.0.1 with no change in symptoms.]

ONLY IF Firefox IS CURRENTLY RUNNING, clicking on a URL shortcut will sometimes fail to open the URL in Firefox (or any other browser, for that matter). If Firefox is exited, then clicking on the same shortcut will always launch a new instance of Firefox and open the URL. This problem is intermittent -- about 10% to 20% of the time -- at other times clicking on the same shortcut will cause Firefox to open the URL as expected. However, once a running Firefox instance has ignored a click on the shortcut, no matter how many times the shortcut is clicked, Firefox will not respond until that instance of Firefox is exited.

Hi, I am experiencing an issue with Firefox when in edit mode using the open source VLE moodle. When I try to move items on the page it no longer works. To cut a long sorry story short I finally traced this to a firefox upgrade in mid January. The issue first appeared in firefox around mid January, then Palemoon which I also have installed presumably when the same upgrade worked reached Palemoon. If I try this on another browser such as IE or Chrome there is no problem. Through a bit of investigation and a post on the moodle forum I found that the issue could be fixed by turning off the touchscreen service 'tablet pc input service' in services.

I like Firefox, and the ethos behind and would like to keep using it, but at the same time don’t want to have to go into services and disable my touchscreen every time I want to edit in moodle. Is there anything that I can change in firefox settings to fix this or is it a bug that needs to be fixed?

Thanks in advance.

I have FF 19.0.2 (FF 18.x had problems too), I log into Gmail, try to Compose an email, and the attachment (regardless of type or size) won't attach. Gmail gives me an error of "Retry, Remove, Help"

I have the most version of Flash, a few weeks ago with FF18.x everything was working fine, with FF18.x the above problem started. Safe Mode with FF doesn't fix it, in creating a new profile FF was updated to 19.x, that didn't fix it. When Win7 Pro loads normally, I turned off my antivirus software (Kaspersky), and my antimaleware software, cleared all my cache in FF, nothing worked.

Attachments work with IE v8.0 without a problem. Attachments also work on my WinXP Pro (old computer) with older version FF. On my netbook, which has an OEM version of Win7 and FF 10.0, attachments do work.

IF I start Win7 in Safe Mode, then the attachment works. So something in windows is causing the problem. I have not updated Win7 Pro in months, so it's nothing I recently changed, because nothing has changed w/the OS.

I'm at a loss as to what to trouble shoot at this point.

I have been using Firefox for many years now. Firefox 19.0 on a Mac OS X 10.6.8 Lately when I open and view some web pages an Icon with 'MSN Entertainment -.mp4' appears. Some sessions leave as many as 15 to 20 of these Icons. I can not open them with any thing. Did I do something wrong or what. I can't seem to find out the answer. They do not appear when we use Safari

Hello Sir I try to make automation software, Sir i want to use latest Gecko in my c# on visual studio, Sir, From where i download latest gecko with XULrunner and how to add DOM in my project because. because with old version I added DOM separately, Sir if i get latest gecko and xulruneer with dom, in spite of these there is big issue, how to make my software work faster than others at peak hours,

sunil

Hi, I am trying to implement logout functionality for Basic authentication for our internal application with the below script.

 function clearCache(){
  var ua= window.navigator.userAgent;
  if(ua.indexOf("MSIE") > 0){
  document.execCommand("ClearAuthenticationCache");
  return true;
  }else{
  $.ajax({
    url: '<%=request.getContextPath()%>/pages/PeleLogout.jsp',
    username: ' ',
    password: ' ',
    statusCode: { 401: function() { //alert('Logged Out') 
    } 
    }
    });
    return true;
  }
  }

This function is working properly when deployed in my local tomcat server, but it is not working after deploying in WebSphere6.1 server..

I bring up Firefox after it crashes, which happens quite often, and all the tabs and windows I was working on are lost, even though I had the options set to "save my windows and tabs from last time." The tabs that are brought up seem to be the same ones I had opened when I first selected that options setting. So the session manager does not keep up-to-date, just kind of randomly selects a session from some time in the past and always brings up that exact session, regardless of where I actually was before my crash (or if I have to kill the Firefox process because Firefox froze).

By the way, some time ago Firefox had the option to, when reloading Firefox after a crash, to choose which tabs to bring up after a crash, in case certain ones were creating the problem, so we could remove those tabs before reloading. What happened to that feature?

my keyboard is extra sensitive while using firefox on hotmail. com . I can type a user bame accurately, but when I type the password to login each key I press types in two or three character s. I can never login with my Firefox browser. I have no issues with hotmail using other browsers.

details: Firefox 19 Samsung Galaxy S3 Model I747M Android 4.1.1 Jelly Bean

1. when a page is saved as pdf, the captured title is article.php.number. pdf. this absurd since you have to open all of them to identify what you want. 2. using the browser generates too much data that can consume any available storage with time. if the data is cleared, all add−ons and settings are lost. l love Firefox buy these two problems are unbearable. thank you.

Hi,

I am currently facing a problem with a Chat program using jsp (Java Server Pages) where the chat console works perfect except for one little thing. The chat window does not automatically scroll down to the last reply in the chat window.

the code used to scroll down to the last items (based on Netscape) is the following:

if (navigator.appName.indexOf("Netscape") != -1) {
  isOther = (navigator.appVersion.substring(0,1) == "3");
  isNS4 = (navigator.appVersion.substring(0,1) == "4");
  isNS6 = (navigator.appVersion.substring(0,1) == "5");
} else if (navigator.appName.indexOf("Microsoft Internet Explorer") != -1) {
  isIE = true;
} else if (navigator.appName.indexOf("Opera") != -1) {
  isOpera = true;
} else {
  isOther = true;
}
if (navigator.platform.indexOf("Mac") != -1)
    isMac = true;
if (isOther)
    alert("Sorry but you will have to upgrade your browser to NS4+ or IE4+ for this to work properly.");
function setScrollProperties() {
    if (isMac) {
        scrollStart = 0;
        scrollEnd =  answerFrame.document.height - scrollStart;
    } else {
        scrollStart = 0;
        scrollEnd =  answerFrame.document.height - scrollStart;
    }
}
function doScroll() {
    documentYposition += scrollAmount;
    window.scrollTo(0,documentYposition);
    if (documentYposition < scrollEnd) {
        setTimeout('doScroll()',slowScrollInterval);
    }else if (moreScrolling){
        moreScrolling = false;
        scrolling = false;
        startScroll();
    }else{
        scrolling = false;
    }

I cannot see what goes wrong in here and the manufacturer does not know how to fix this either. Irritatingly this scrolling function is working normally in IE, Chrome and some other browsers.

I sure hope you can help me, as this is a very irritating problem that needs to be solved.

Best regards, Corné Snoek

I am on Mac. Up to Firefox 18 I used this plug-on: http://code.google.com/p/firefox-mac-pdf/ I had to change though the maximum version number inside the xpi file so that it is still usable, but I have found this plugin way superior to anything else. Since Firefox 18 I cannot use it -- even though I set the max version number above 100:) When I try to install my tweaked version, Firefox just reports that it is not compatible without any further information.

Unfortunately, the new built-in viewer is not a good solution for me as it has all kind of font rendering problems, especially when it comes to printing (I am mostly reading and printing math).

Any help would be much appreciated or, sadly, I will need to forget about using Firefox. I wasted quite a few sheets of papers printing gibberish as I keep forgetting that printing just does not work from the browser.

Thanks,

 Csaba

Hi,

I'm trying to use a music player on my website with an auto-resume function that makes it play continuously while browsing the site.

I found xspf player and it works great on most browsers and also this website with a completely different music player http://www.vintagesworld.be/scriptbaseVoorbeelden/sound/test.php works great. Click on "test linkje" to go to another page with the music continuing.

But somehow on Firefox (and safari) on the mac is doesn't work.The music plays but starts all over from the start when browsing.

In windows, no problem at all. On chrome on the mac no problem also.

But Firefox doesn't seem to handle the shared object right.

On a suggestion by someone else I did try a different flash movie with shared objects, but without the music function on the same page. And that did work fine. I did get a message that asked me if I wanted to save information (the shared object) to my computer. And here is the strange thing, after that also the music player worked great.

But when I delete my browser history and also the cookies, I'm back to the old problem.

Any idea what could be wrong?

Every time I open Firefox it verifies that addons are compatible with version 19.0. Earlier versions of FF did this only on the first time after updating.

FF also opens two tabs, one to Mozilla telling me that there is an Android version for portable telephones, the other to my starting site Googles.

If this behaviour has been done on purpose it's regrettable because it will force me to change to an ather browser.

Yours faithfully C A Andersson

On an intranet site I want to prevent that Referrer information arrives at external https sites. Before log-in the site should check if this setting is set to false. If not it should give a warning, deny access and give instructions how to change the setting.

When I click on a magnet link, the Launch Application dialog/window appears, but when I click OK, it's as if its not there at all, as if I clicked outside the dialog so it goes in the background, requiring me to switch to that dialog again and only then does it respond to the click (OK or Cancel, whichever). This is on Firefox 19/Windows 7 x64, didnt use to happen before.

Please advise me as to what can be done to get back my audio/sounds on my computer. I have no sound at all. I have checked all connections of the sound speakers. They are all okay and connected. Please help me get back this audio/sound on my computer. This all happened this afternoon, 02/22/2013/ I would appreciate some kind of notice via e-mail, as I was required to give it, before I went on this question site. Thank you for your consideration and assistance in getting back my audio/sound on my computer. I have also, closed the computer down and booted it up after a short time off. I was on the computer in a normal way, as I have always done. Then all of a sudden there was no audio or sound on the computer. Thank you very much for your assistance in this matter. I remain, Robert J Kamuca