Support Forum

EDIT: I have solved this problem on my end. It turns out that my mouse manufacturer had a 'helper' program that was screwing up the horizontal-tilt support. Quitting it solved the problem. To others having the same problem, I suggest checking your own mouse's helper utilities.

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I am given to understand that previous versions of Firefox supported horizontal scrolling when used with a scrollwheel mouse that supported tilt messages. However, I've been unable to get it to work on Firefox 20.0.1. I've tried disabling smooth scrolling, hardware acceleration, restarting in safe mode, but it doesn't seem to make a difference.

(The troubleshooting information below represents the usual configuration of my browser, without disabling any extensions.)

On the other hand, other applications seem to handle mousewheel tilts just fine; I've tried it with applications as simple as Notepad on Windows and they scroll horizontally in response to mousewheel tilts. I'm stumped; did Mozilla remove tilt support in later versions of Firefox?

I am having a problem with a xul drag and drop function designed for selenium rc and selenium IDE. It works in Firefox 10 ESR but does not work in Firefox 17 ESR.

the code used for the draganddrop function is added below:

Selenium.prototype.doXulDragAndDropToObject = function(locatorStartElement, locatorEndElement) { var startElement = this.page().findElement(locatorStartElement); if (startElement.wrappedJSObject) {

   startElement = startElement.wrappedJSObject;

}

var endElement = this.page().findElement(locatorEndElement); if (endElement.wrappedJSObject) {

   endElement = endElement.wrappedJSObject;

}

var dropValue;

var startTreerow = getAncestorsByTagName(startElement, 'treerow')[0]; var treeCells = startTreerow.children; for(var i=0; i<treeCells.length; i++) {

   var val = treeCells[i].getAttribute('value');
   if(val) {
       dropValue = JSON.parse(val);
   }

}

if(dropValue) {

   endElement.drop(dropValue);

} }

The is the error message I received when the draganddrop fails in FireFox 17 ESR:

[error] Unexpected Exception: message -> An attempt was made to use an object that is not, or is no longer, usable, code -> 11, INDEX_SIZE_ERR -> 1, DOMSTRING_SIZE_ERR -> 2, HIERARCHY_REQUEST_ERR -> 3, WRONG_DOCUMENT_ERR -> 4, INVALID_CHARACTER_ERR -> 5, NO_DATA_ALLOWED_ERR -> 6, NO_MODIFICATION_ALLOWED_ERR -> 7, NOT_FOUND_ERR -> 8, NOT_SUPPORTED_ERR -> 9, INUSE_ATTRIBUTE_ERR -> 10, INVALID_STATE_ERR -> 11, SYNTAX_ERR -> 12, INVALID_MODIFICATION_ERR -> 13, NAMESPACE_ERR -> 14, INVALID_ACCESS_ERR -> 15, VALIDATION_ERR -> 16, TYPE_MISMATCH_ERR -> 17, SECURITY_ERR -> 18, NETWORK_ERR -> 19, ABORT_ERR -> 20, URL_MISMATCH_ERR -> 21, QUOTA_EXCEEDED_ERR -> 22, TIMEOUT_ERR -> 23, INVALID_NODE_TYPE_ERR -> 24, DATA_CLONE_ERR -> 25, result -> 2152923147, name -> InvalidStateError, filename -> chrome://selenium-ide/content/selenium-core/scripts/htmlutils.js, lineNumber -> 1183, columnNumber -> 0, location -> JS frame :: chrome://selenium-ide/content/selenium-core/scripts/htmlutils.js :: :: line 1183, inner -> null, data -> null

firefox selenium-rc selenium-ide

Automatic updates do not work behind proxy on Windows machines. Fix this Alot of applications can do this but neither Firefox nor Thunderbird can. Noone cares for your stupid decisions about FirefoxOS replicating ChromeOs which is money on the wind as well. But why not do something useful for ........

Yes i know, linux doesn't have this problem and its ok there but microsoft isn't so generous thats why many companies have to think of dirty way doing things. Thats the only thing i ask, one more dirty thing for dirty os, thanks.

Edited by a moderator due to language. See the Rules & Guidelines .

I use VLC to view video clips on line. When I try to open a clip I get the error message "VLC is unable to open the MRL" I have followed the suggestions regarding changing Windows Firewall settings and have even switched this off to no effect. I have No-Script installed which I have to click on before the clip will play could this possibly be causing the issue Many thanks Nick

when the android phone is turned off, and then back on again, any desk top icon or bookmark of an web page with a manifest will not work when in airplane mode. You must at least make an attempt to turn on wifi, even an unsuccessful attempt to find a wifi connection will do. Then when you use the book mark or the desktop icon, it will work. I have a series of phones which only have internect connection - no phone company tower connection SAMSUNG-SGH-1997 firmware version 2.2.1 kernel verions 2.6.32.9 FROYO.UCKH1. Contact wih android support only got suggestion to use the google chrome browser, which incidentally does not work on 2.2.1

am working for <a href=”http://www.examresultstoday.com/”>examresultstoday.com</a> and while i want to download some files or backup of cpanel then tend to use idm but what to do in order to be able to download my backup using it ?

Certainly there are error logs in `about:sync-log`, but, if sync is working, will there be a success log? When I click on the two arrows going in a circle, it says "last sync <day> <time>". Where is the log of that sync? I see only error messages in `about:-sync-log`.

last log:

1369069724001 Sync.Service INFO Loading Weave 1.23.0 1369069724025 Sync.Engine.Clients DEBUG Engine initialized 1369069724036 Sync.Engine.Clients DEBUG Resetting clients last sync time 1369069724061 Sync.Engine.Bookmarks DEBUG Engine initialized 1369069724083 Sync.Engine.Forms DEBUG Engine initialized 1369069724100 Sync.Engine.History DEBUG Engine initialized 1369069724117 Sync.Engine.Passwords DEBUG Engine initialized 1369069724157 Sync.Engine.Prefs DEBUG Engine initialized 1369069724258 Sync.Engine.Tabs DEBUG Engine initialized 1369069724287 Sync.Engine.Tabs DEBUG Resetting tabs last sync time 1369069724343 Sync.Engine.Addons DEBUG Engine initialized 1369069724345 Sync.Service INFO Mozilla/5.0 (X11; Ubuntu; Linux i686; rv:21.0) Gecko/20100101 Firefox/21.0 1369069724363 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1369069724372 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1369069724373 Sync.Service DEBUG Caching URLs under storage user base: https://phx-sync580.services.mozilla.com/1.1/6nc273twh2nxya4mysryxrwdwdlws6iz/ 1369069724373 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1369069724373 Sync.AddonsReconciler INFO Registering as Add-on Manager listener. 1369069724374 Sync.AddonsReconciler DEBUG Adding change listener. 1369069724537 Sync.Engine.AdblockPlus DEBUG Engine initialized 1369069724978 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1369069729796 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1369069729797 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1369069730120 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1369069730811 Sync.Service DEBUG User-Agent: Firefox/21.0 FxSync/1.23.0.20130512193902. 1369069730811 Sync.Service INFO Starting sync at 2013-05-20 10:08:50 1369069730811 Sync.Service DEBUG In sync: should login. 1369069730813 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1369069730817 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1369069730817 Sync.Service INFO Logging in user 6nc273twh2nxya4mysryxrwdwdlws6iz 1369069730817 Sync.Service DEBUG Caching URLs under storage user base: https://phx-sync580.services.mozilla.com/1.1/6nc273twh2nxya4mysryxrwdwdlws6iz/ 1369069732570 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. 1369069781451 Sync.Resource DEBUG mesg: GET success 200 https://phx-sync580.services.mozilla.com/1.1/6nc273twh2nxya4mysryxrwdwdlws6iz/info/collections 1369069781451 Sync.Resource DEBUG GET success 200 https://phx-sync580.services.mozilla.com/1.1/6nc273twh2nxya4mysryxrwdwdlws6iz/info/collections 1369069781452 Sync.Service DEBUG Fetching global metadata record 1369069789953 Sync.Tracker.Forms DEBUG Saving changed IDs to forms 1369069791643 Sync.Tracker.History DEBUG Saving changed IDs to history 1369069792429 Sync.Resource DEBUG mesg: GET success 200 https://phx-sync580.services.mozilla.com/1.1/6nc273twh2nxya4mysryxrwdwdlws6iz/storage/meta/global 1369069792429 Sync.Resource DEBUG GET success 200 https://phx-sync580.services.mozilla.com/1.1/6nc273twh2nxya4mysryxrwdwdlws6iz/storage/meta/global 1369069792435 Sync.Service DEBUG Weave Version: 1.23.0 Local Storage: 5 Remote Storage: 5 1369069792436 Sync.Service INFO Sync key is up-to-date: no need to upgrade. 1369069792436 Sync.Service DEBUG Fetching and verifying -- or generating -- symmetric keys. 1369069792437 Sync.SyncKeyBundle INFO SyncKeyBundle being created. 1369069804797 Sync.Resource DEBUG mesg: GET success 200 https://phx-sync580.services.mozilla.com/1.1/6nc273twh2nxya4mysryxrwdwdlws6iz/info/collections 1369069804797 Sync.Resource DEBUG GET success 200 https://phx-sync580.services.mozilla.com/1.1/6nc273twh2nxya4mysryxrwdwdlws6iz/info/collections 1369069804798 Sync.Service INFO Testing info/collections: {"passwords":1369013311.51,"addons":1368938229.56,"tabs":1369032006.69,"clients":1369025329.89,"crypto":1367184184.56,"forms":1368328765.28,"meta":1368328810.65,"bookmarks":1368999394.97,"prefs":1369033279.64,"history":1368328765.75} 1369069804798 Sync.CollectionKeyManager INFO Testing for updateNeeded. Last modified: 0 1369069804798 Sync.Service INFO collection keys reports that a key update is needed. 1369069811320 Sync.SyncScheduler DEBUG Global Score threshold hit, triggering sync. 1369069811321 Sync.Service DEBUG User-Agent: Firefox/21.0 FxSync/1.23.0.20130512193902. 1369069811321 Sync.Service INFO Starting sync at 2013-05-20 10:10:11 1369069811321 Sync.Service DEBUG In sync: should login. 1369069811321 Sync.Service DEBUG Exception: Could not acquire lock. Label: "service.js: login". No traceback available 1369069811321 Sync.Service INFO Cannot start sync: already syncing? 1369069811321 Sync.Service DEBUG Not syncing: login returned false. 1369069813333 Sync.SyncScheduler DEBUG Global Score threshold hit, triggering sync. 1369069813334 Sync.Service DEBUG User-Agent: Firefox/21.0 FxSync/1.23.0.20130512193902. 1369069813334 Sync.Service INFO Starting sync at 2013-05-20 10:10:13 1369069813334 Sync.Service DEBUG In sync: should login. 1369069813335 Sync.Service DEBUG Exception: Could not acquire lock. Label: "service.js: login". No traceback available 1369069813335 Sync.Service INFO Cannot start sync: already syncing? 1369069813335 Sync.Service DEBUG Not syncing: login returned false. 1369069814014 Sync.SyncScheduler DEBUG Global Score threshold hit, triggering sync. 1369069814014 Sync.Service DEBUG User-Agent: Firefox/21.0 FxSync/1.23.0.20130512193902. 1369069814015 Sync.Service INFO Starting sync at 2013-05-20 10:10:14 1369069814015 Sync.Service DEBUG In sync: should login. 1369069814015 Sync.Service DEBUG Exception: Could not acquire lock. Label: "service.js: login". No traceback available 1369069814015 Sync.Service INFO Cannot start sync: already syncing? 1369069814015 Sync.Service DEBUG Not syncing: login returned false. 1369069814500 Sync.SyncScheduler DEBUG Global Score threshold hit, triggering sync. 1369069814504 Sync.Tracker.Forms DEBUG Saving changed IDs to forms 1369069814517 Sync.Service DEBUG User-Agent: Firefox/21.0 FxSync/1.23.0.20130512193902. 1369069814517 Sync.Service INFO Starting sync at 2013-05-20 10:10:14 1369069814517 Sync.Service DEBUG In sync: should login. 1369069814517 Sync.Service DEBUG Exception: Could not acquire lock. Label: "service.js: login". No traceback available 1369069814517 Sync.Service INFO Cannot start sync: already syncing? 1369069814517 Sync.Service DEBUG Not syncing: login returned false. 1369069814968 Sync.SyncScheduler DEBUG Global Score threshold hit, triggering sync. 1369069814972 Sync.Service DEBUG User-Agent: Firefox/21.0 FxSync/1.23.0.20130512193902. 1369069814972 Sync.Service INFO Starting sync at 2013-05-20 10:10:14 1369069814973 Sync.Service DEBUG In sync: should login. 1369069814973 Sync.Service DEBUG Exception: Could not acquire lock. Label: "service.js: login". No traceback available 1369069814973 Sync.Service INFO Cannot start sync: already syncing? 1369069814973 Sync.Service DEBUG Not syncing: login returned false. 1369069815947 Sync.Tracker.History DEBUG Saving changed IDs to history 1369069817497 Sync.Resource DEBUG mesg: GET fail 503 https://phx-sync580.services.mozilla.com/1.1/6nc273twh2nxya4mysryxrwdwdlws6iz/storage/crypto/keys 1369069817497 Sync.Resource DEBUG GET fail 503 https://phx-sync580.services.mozilla.com/1.1/6nc273twh2nxya4mysryxrwdwdlws6iz/storage/crypto/keys 1369069817498 Sync.Status DEBUG Status.login: success.login => error.login.reason.server 1369069817498 Sync.Status DEBUG Status.service: success.status_ok => error.login.failed 1369069817498 Sync.ErrorHandler DEBUG Got Retry-After: 300 1369069817498 Sync.Status DEBUG Status.login: error.login.reason.server => error.sync.reason.serverMaintenance 1369069817498 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1369069817499 Sync.SyncScheduler DEBUG Got backoff notification: 300000ms 1369069817499 Sync.SyncScheduler DEBUG Fuzzed minimum next sync: 1369070117499 1369069817499 Sync.Service WARN Got status 503 fetching crypto keys. 1369069817500 Sync.Service WARN Failed to fetch symmetric keys. Failing remote setup. 1369069817500 Sync.Service WARN Remote setup failed. 1369069817500 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1369069817506 Sync.SyncScheduler DEBUG Next sync in 3600000 ms.

About a month ago I added AVG Tune Up (free???) which cleared registry errors and "optimized" my pc. everything was ok. On or around May 6 I had numerous crashes of Mozilla Firefox, it would just close the browser down, this happened for several days. Sometimes it closed within minutes and sometimes it would not shut down during the session. I did send the crash report to which Firefox support did reply with no definitive solution. It did reset firefox, I have the old settings folder on the desktop, and the crashes seemed to stop. Since the AVG Tune Up was the only thing that I had added I, instead of just removing it from the machine, did a rewind or go back to a date before it had been installed. That is when the horizontal split screen showed up, it happens in safari and IE ,though the Firefox browser is my default. I just can't figure which setting needs to be changed, can you help?

I am doing coursework in Udacity. The site uses youtube for it's video playback. The videos are in the html5 format. I know this because I right click on them and get a message about html5 and not flash. Sometimes when I try to watch a video in firefox, I see the video loading on the progress bar, but it will not play. If I then open chromium, and visit the you tube site and start playing a random video, all of a sudden the video will play in firefox. I'm not sure what's going on here or who is responsible, but in my opinion this is a fairly serious issue. It is the sort of thing that ppl will switch browsers for....

have tried to download Java, but it keeps telling me to download it after i have restarted my computer. it does't give the link to unblock as told in your help section. what can i do? it has to be used to play games on a fee based program use and i am getting b=very frustrated with this whole thing, please advise.

Touchpad scroll does not work in drop down menus. When I try, the menu just closes. This feature works perfectly fine in Internet Explorer 9. I have tried several different drivers from Synaptics with no difference.

On some pages in my application I put up a mask and a loading dialog when changing page. This dialog has a GIF as a background image as a loading/waiting indicator. This GIF plays one or two frames and stops when the pages begins its redirection to the target page.

Page change initiated using javascript: location.href ...

FF 19 MAC OSX

Booted up computer this morning. Auto update of Firefox to 19. No previous tabs available. Eventually restored previous tabs but some of Add-ons didn't work even tho no message to say so. SEO-Book toolbar was there after update but later disappeared. Tried downloading SE-Book toolbar again still did not appear in View / Toolbars tab. Did not appear on screen. The video download prog I had in the Tools tab no longer there. Got rid of download helper as it didn't work anyway.

When trying to setup sync for Firefox Nightly start menu, metro UI, app the spinner goes indefinitely with the message "Waiting on other device." My other PC simply adds the new PC trying to sync without any problems. It's also not taking my information using the recovery key, the fields just reset after entering everything. (Also, should I even have to setup sync twice for the same installation, once for desktop and once for start menu?)

Is this a know issue? Are there any known fixes?

This problem occurs on two different (one 32 bit, one 64 bit) machines running Firefox 19.0.2 under Windows 8 Pro. Firefox is the default browser on both machines. Firefox is set to open URL's in a new tab. I have disabled all extensions and add-ins and the problem persists.

[EDIT: Have now upgraded 64bit machine to Firefox 20.0.1 with no change in symptoms.]

ONLY IF Firefox IS CURRENTLY RUNNING, clicking on a URL shortcut will sometimes fail to open the URL in Firefox (or any other browser, for that matter). If Firefox is exited, then clicking on the same shortcut will always launch a new instance of Firefox and open the URL. This problem is intermittent -- about 10% to 20% of the time -- at other times clicking on the same shortcut will cause Firefox to open the URL as expected. However, once a running Firefox instance has ignored a click on the shortcut, no matter how many times the shortcut is clicked, Firefox will not respond until that instance of Firefox is exited.

I'm using Firefox 19 Beta (fully updated) on Mac OS 10.8.2 (also fully updated). I recently reinstalled the OS, and before I had, I was using the same version of Firefox. Before the reinstall, Firefox was using notification center for all notifications. I used to have Growl installed, but uninstalled it after Firefox added Notification Center support. Now, after the reinstall, Firefox is not showing up under my list of Notification Center applications. Does anyone have any idea how to get Firefox to show up in Notification Center? I have googled around with no success.

Thanks for your help!