X
Tap here to go to the mobile version of the site.

Support Forum

Total questions: 90

14 questions in the last 24 hours have no reply. Help solve them!

84%

Sort and Filter

Filter

Enter a tag. For example: "Firefox 14.0", "Windows 7", "crash"

Top Contributors

  1. cor-el
  2. jscher2000
  3. philipp
  4. iamjayakumars
  5. Tylerdowner
  1. the-edmeister
  2. ideato
  3. John99
  4. feer56
  5. amitshree

47

new this week

32

replies

200

have this problem

Warning: Unresponsive Plugin; Shockwave flash may be busy, or it may have stopped responding.

I've been using firefox for a really really long time, and I play quite a lot of facebook games. Yesterday morning, things were working perfectly fine, but later in the d… (read more)

I've been using firefox for a really really long time, and I play quite a lot of facebook games. Yesterday morning, things were working perfectly fine, but later in the day, I suddenly started getting these shockwave errors. I can't recall downloading anything and I must have uninstalled and reinstalled the flash player at least 8 times. It's honestly starting to frustrate me. I love firefox, but if the browser refuses to work, I probably won't be using it for much longer.

Solved
Contributed

30

new this week

20

replies

171

have this problem

Shockwave flash causes Firefox to crash

My Firefox crashes when trying to open 75% of web pages. I get the windows standard "Firefox is not responding" window after it freezes while trying to load the page. I h… (read more)

My Firefox crashes when trying to open 75% of web pages. I get the windows standard "Firefox is not responding" window after it freezes while trying to load the page.

I have singled out the problem to be the Shockwave Flash (11.5.502.149) plugin as everything works correctly with this disabled.

I have tried updated flash, uninstalling and re-installing it and the same with FF but nothing seems to work so far.

Solved
Contributed

28

new this week

19

replies

167

have this problem

ordinal 459 could not be located in dynamic link library.urlmon.dll What the heck is this and how do I fix it?

I get the following message:the ordinal 459 could not be located in the dynamic link library. urlmon.dll. I get this when requesting list links within a genealogy program… (read more)

I get the following message:the ordinal 459 could not be located in the dynamic link library. urlmon.dll. I get this when requesting list links within a genealogy program (not on the internet) Haven't noticed it on anything else yet because I have been obsessing over just that one program. At the same time I notice that my windows sidebar is not visible. Have not changed any settings. Java was disabled due to the recent exploitation. Would that have something to do with it. Or perhaps Firefox18 installed and then it went bad? Thanks in advance for any help. Running Vista.

Solved
Contributed

27

new this week

4

replies

96

have this problem

Flash keeps crashing on Firefox.

Whenever I visit a page that contains even the smallest of Flash objects, Firefox stops responding briefly and then a dialogue pops up to say that Shockwave Flash has cra… (read more)

Whenever I visit a page that contains even the smallest of Flash objects, Firefox stops responding briefly and then a dialogue pops up to say that Shockwave Flash has crashed. I have tried all of the fixes I have found on other questions: I have reset Firefox, run it in Safe Mode, disabled all extensions, reinstalled both Firefox and Flash, downgraded both Firefox and Flash and turned off Flash's "Protective Mode" etc. The problem only seems to have come about after I upgraded to Firefox 20 yesterday if that is of any help. Flash also crashes on IE and doesn't work properly on Chrome (YouTube does not play sound for example). I have run out of ideas and I was wondering if anyone has anything that I could try. Thanks in advance for any answers!

Solved
Contributed

22

new this week

16

replies

724

have this problem

Unable to login gmail, browser's cookie functionality is turned off. Please turn it on, even after clearing cache, cookies unable, enabling cookies, don't work

Unable to login gmail. After entering user name and password, says, Your browser's cookie functionality is turned off. Please turn it on. Even after clearing cache and co… (read more)

Unable to login gmail. After entering user name and password, says, Your browser's cookie functionality is turned off. Please turn it on. Even after clearing cache and cookies, enabling cookies, starting firefox in safemode, resetting firefox, Says the Same thing. I have tried all troubleshooting information provided by mozilla support and all were unsuccessful in solving the problem. I have the same problem with internet explorer and chrome also.

Solved
Contributed

21

new this week

2

replies

165

have this problem

when I istall the latest version of Flash player, I get a plugin

When I install the latest version of Flash Player(11.6.602.171), I get a firefox plugin. Why am I not receiving the Flash Player instead? OS is vista home premium, firefo… (read more)

When I install the latest version of Flash Player(11.6.602.171), I get a firefox plugin. Why am I not receiving the Flash Player instead? OS is vista home premium, firefox v.18

Solved
Contributed

21

new this week

19

replies

161

have this problem

How to fix Shockwave Flash version 11.6 r602 Causing Firefox to Crash?

I just loaded windows 8 onto my system and placed Firefox version 19. as my web browser and went to Youtube and updated flash to the Version it was looking for which in t… (read more)

I just loaded windows 8 onto my system and placed Firefox version 19. as my web browser and went to Youtube and updated flash to the Version it was looking for which in this case is 11.6 r602 and now everywhere that I go on the web the plug in pops up says it fails and locks up my firefox. I have done what the suggestions have said

1. Made sure system was up to date 2. Lowered hardware and flash acceleration 3. changed firefox settings 4. have done numerous re-installs of firefox and flash

I had to start using google chrome Please help I like fire fox better

Solved
Contributed

19

new this week

41

replies

153

have this problem

How to turn off the "untrusted connection" thing?

This "Untrusted Connection" thing is god-damned annoying. Websites that I've been using for YEARS... all of a sudden are "untrusted." I don't ***-**** care. How do I turn… (read more)

This "Untrusted Connection" thing is god-damned annoying. Websites that I've been using for YEARS... all of a sudden are "untrusted." I don't ***-**** care. How do I turn this feature off?

moderator edited out offensive language

Solved
Contributed

19

new this week

7

replies

91

have this problem

The Adobe Flash plugin has crashed help

It started happening after i updated my flash plugin version 11.6.602.180 activeX version not installed . I've re installed the flash plugin many times and i have updated… (read more)

It started happening after i updated my flash plugin version 11.6.602.180 activeX version not installed . I've re installed the flash plugin many times and i have updated my firefox 20.0 every thing i updated dosn't even fix it.I have try all the regarding crashes in firefox,but i have tried all the methods all is updated and still keep constantly crashing i also have Google chrome install on my window.? How do i fix it to not crash any more like this?

Hers the list of all the submitted crash reports in sky-drive https://skydrive.live.com/#cid=0379D37A732CAE9F&id=379D37A732CAE9F!124

Solved
Contributed

19

new this week

4

replies

54

have this problem

Java not working in Firefox

I am having trouble getting Java to work in Firefox (Opera too) on Mac. http://www.java.com/en/download/installed.jsp?detect=jre tells me "We are unable to verify if Java… (read more)

I am having trouble getting Java to work in Firefox (Opera too) on Mac. http://www.java.com/en/download/installed.jsp?detect=jre tells me "We are unable to verify if Java is currently installed and enabled in your browser." Notice that when I access the page, Firefox wants me to activate Java in a pop-up. I did this.

I know that Java is installed because I can open the Java Control Panel. The setting "Enable Java content in the browser" is checked and Security Level is set to High. I have tried setting the security level to a lower setting, but that doesn't help.

I have verified that the Java plugin is enabled. I have tried clearing Java cache via the control panel - no luck.

I realise that Apple has blocked Java according to this article: http://appleinsider.com/articles/13/01/31/apple-again-blocks-latest-version-of-java-through-os-x-anti-malware-system. I have been able to get Java to work with Safari (this doesn't help for Firefox) by editing the file /System/Library/CoreServices/CoreTypes.bundle/Contents/Resources/XProtect.meta.plist, but that is only a temporary solution, as it shouldn't be necessary to do this edit.

Version details: Mac OS X 10.8.2 Firefox 18.0.1 Java version 7 update 11

Solved
Contributed

19

new this week

3

replies

19

have this problem

No Roboform toolbar in Firefox 22 Beta

I have a Windows 8 laptop on the Beta channel. I updated to Firefox 22 Beta yesterday and noticed that the Roboform toolbox was missing. I reinstalled Roboform, just to m… (read more)

I have a Windows 8 laptop on the Beta channel. I updated to Firefox 22 Beta yesterday and noticed that the Roboform toolbox was missing. I reinstalled Roboform, just to make sure, but it was not present in the browser windows, nor is it on the Toolbar menu. It does show as an installed add-in, and the toolbar is present in I.E. 10 and Chrome.

Solved
Contributed

18

new this week

15

replies

171

have this problem

Firefox has become extremely slow in the recent times

Firefox suddenly has become very slow. It takes too much time to load all websites and even the typed words and scrolling has a great delay in appearing. It becomes unres… (read more)

Firefox suddenly has become very slow. It takes too much time to load all websites and even the typed words and scrolling has a great delay in appearing. It becomes unresponsive very often. I tried reinstalling it and even reset it. Its becoming a pain to use this to surf the net. Please do help!!

Solved
Contributed

18

new this week

41

replies

29

have this problem

after latest update wmp plugin is missing in add-ons, but is still correct installed. Reinstalling wont work. What can i do?

I was lissening to online radio. Firefox needed to update. After the latest update the windows media player plugin dissapeared from the add-on list, while still being ins… (read more)

I was lissening to online radio. Firefox needed to update. After the latest update the windows media player plugin dissapeared from the add-on list, while still being installed correct. I reinstalled it, but that didn't work. I replaced/deleted some files in firefox as suggested for similiar problems, but that didn't work either. Now I can't play wmp files anymore on firefox.

I hope u can help me solve this problem.

Solved
Contributed

14

new this week

7

replies

14

have this problem

Unable to minimise window by double-tapping on title bar.

I have my system set to minimise windows by double-tapping/clicking them on the title bar. It works for most of windows (iTunes being exception). It's a system preference… (read more)

I have my system set to minimise windows by double-tapping/clicking them on the title bar. It works for most of windows (iTunes being exception). It's a system preference thingy, so it should work across all the board. After the recent update to 21.0, my Firefox is unable to minimise by double-tapping on the title bar anymore. Is there anyway to fix this issue, or will this be solved in the next update?

Solved
Contributed

13

new this week

1

reply

117

have this problem

how to clear cookies and cache on firefox mozilla?

I need help with clearing cache and cookies on Firefox Mozilla. Please respond. Thank you, Majak

Solved
Contributed

13

new this week

2

replies

31

have this problem

how do I set google as my default search engine

Hello Firefox, Google comes up as my Home Page, but when I enter, it defaults to www.ask.com. How do I keep it on Google please? Thanks, Sharron

Solved
Contributed

12

new this week

39

replies

136

have this problem

Text is being distorted

More and more frequently, when I open a web page, the text is distorted. If I place another window over the text or highlight it, the distortion disappears. If I scroll t… (read more)

More and more frequently, when I open a web page, the text is distorted. If I place another window over the text or highlight it, the distortion disappears. If I scroll the web page, the distortion scrolls with the text.

I've attached an image. Does anyone know what this is or how I can fix it?

Solved
Contributed

12

new this week

2

replies

81

have this problem

Untrusted Connection = Suddenly firefox won't load Facebook! :(

facebook was working fine now suddenly I get this stuff about them not using a trusted security certificate and firefox won't open the site AT ALL! :( SEE BELOW This Conn… (read more)

facebook was working fine now suddenly I get this stuff about them not using a trusted security certificate and firefox won't open the site AT ALL! :(

SEE BELOW

This Connection is Untrusted



         You have asked Firefox to connect

securely to www.facebook.com, but we can't confirm that your connection is secure.

         Normally, when you try to connect securely,

sites will present trusted identification to prove that you are going to the right place. However, this site's identity can't be verified.


         What Should I Do?
         
           If you usually connect to

this site without problems, this error could mean that someone is trying to impersonate the site, and you shouldn't continue.




       www.facebook.com uses an invalid security certificate.

The certificate is not trusted because no issuer chain was provided. The certificate is only valid for FF

(Error code: sec_error_unknown_issuer)

Solved
Contributed

12

new this week

2

replies

62

have this problem

RealPlayer download feature not working in Firefox (but works in IE)

Realplayer download feature (cursor over a youtube video, "download this video" pops up) has recently quit working for me (I've been using it for months). I've searched k… (read more)

Realplayer download feature (cursor over a youtube video, "download this video" pops up) has recently quit working for me (I've been using it for months). I've searched knowledge bases and forums extensively and tried all the suggestions., such as rolling back from Flash Player 11.5 to 10.3 (no luck), disabling/enabling RealPlayer Download plugin in Firefox (no luck), etc. The one suggestion I'd like to try but can't is going into RealPlayer preferences and enabling/disabling the "Download and Record" function. I can't because all I have in my preferences is "Recording" and the options have nothing to do with downloading. None of the RealNetworks/RealPlayer support sites are helpful at all...

However, the download feature works just fine in Internet Explorer

Solved
Contributed

12

new this week

12

replies

57

have this problem

firefox 20.0 adobe flash 11.7 100% crashes. Cannot watch any videos at all anymore. Help?

3 days ago I was trying to watch videos on youtube and i kept getting adobe flash player crash error. i went ahead and updated to firefox 20.0.1 and i updated to flash pl… (read more)

3 days ago I was trying to watch videos on youtube and i kept getting adobe flash player crash error. i went ahead and updated to firefox 20.0.1 and i updated to flash player 11.7. still getting the error. Ive clean installed both since. I've reverted to older versions even the 10.3 listed on Firefox Troubleshooting guide. Nothing seems to work. I cannot watch any video period on any website that i've tried. Ive ran Malwarebytes and virus scans both with latest definitions and all is clean. Now firefox just crashed as i was writing this. weird. some assistance would be appreciated. Thanks

Solved
Contributed