Support Forum

When trying to view some video's and widgets I get the error message that a plug in is missing. When I click to install the missing plug in it says no suitable plug in was found. This has been going on for a long time now. I have reported it before. These same video's and widgets work perfectly in my other browser but not in Firefox. The problem must be with Firefox. Can this be fixed please?

I am not the only one having this problem why is Mozilla not doing something about it? I am about fed up & may have to change to a different browser! Firefox was the best browser I've ever had but not anymore! Wish I could go back to the old version--it worked just fine! The new version is when I started having this trouble! Time for Mozilla to step up & get a fix or you will be losing more than me I think! I've disabled real arcade & most other add-ons. That didn't help either.

I download mp3 files with the Firefox add-on DownloadHelper. Before the most recent Firefox update, I could the mp3 showed up in the download box and I would double-click it and it would automatically open in itunes. Now, the mp3 shows up in the new download bar and I can't open it directly to itunes. Then when I try to "open containing folder" nothing happens. I've tried multiple files, checking for Firefox updates, and restarting my computer.

This app market has taken over my home page. I went to control panel and deleted it there but it has not gone away. Avast is what put it there and I got rid of that trouble thing. any help will be grateful.

When I start Firefox a small window flashes on the top left my vista desktop. It flashes very quickly and looks no bigger then just the Minimize, Restore, and Close buttons of a window with a border. It doesn't happen when I open a new window. It happens in safe mode. It also happens after I've reset Firefox. I use MS security essentials and I've scanned with spybot and also malwarebytes. Anyone know what this may be?

I have several versions of Firefox listed in my computers download file. Is it safe to delete the older versions or are they NEEDED for the current version to operate properly?

I am trying to create a new Recovery Key. In Options, Sync, Manage Account, Generate a New Recovery Key, Save ... then when I select Change Recovery Key, I receive an error message that there was a problem generating a new Recovery Key.

I wish to be able to block a site from ever being seen in Firefox. Internet Explorer allows a list of blocked sites in each category - e.g. Internet, Trusted, etc. It includes a wildcard facility. How can I do this in Firefox?

Google, Yahoo, no matter who I search on - the warning pops up! I get no warning using Google Chrome or IE, but I hate those. It also says 'Infection:URL:MAL' and I can find no way to eliminate these warnings.

I was lissening to online radio. Firefox needed to update. After the latest update the windows media player plugin dissapeared from the add-on list, while still being installed correct. I reinstalled it, but that didn't work. I replaced/deleted some files in firefox as suggested for similiar problems, but that didn't work either. Now I can't play wmp files anymore on firefox.

I hope u can help me solve this problem.

I installed the FF ver 21 upgrade this morning. Immediately, I am pestered by the Developer Tools panel incessantly opening up, blocking my view and interfering with whatever webpage I have open.

I didn't mess with any Developer Tool settings -- I wouldn't know what to do there anyway.

Judging by the frequent interval with which this interruption is occurring, I strongly suspect that it is linked to another systemwide problem I'm having under Vista, in which the cursor "jumps" at frequent, short intervals. I have not found any solution to the jumping cursor problem.

However, that problem was NOT previously causing the DT window in Firefox to keep opening up unasked.

This is a new problem and it is most definitely coincident with installing the ver. 21 upgrade.

Any suggestions to TURN OFF the DT function, or, anyone know about the weird jumping cursor in Vista?

I had to reset my browser a few weeks ago & now I can't get imikimi.com to download the full editor to work. It says I'm missing a plugin but when I click to download it doesn't. How do I fix it?

The computer is a Dell Inspiron 7000 laptop, running 32-bit windows. Yahoo.com requires Adobe Flash 10.3.183.75 to run video clips which in turn requires Firefox 4.0 or higher to be running to download and setup Flash (the above or later version).

My sincerest apologies if this double posts! The first time I attempted to send, it claimed I didn't have permission to access the page.

Anyway, I've recently upgraded from Firefox 14 (portable) to Firefox 19 (also portable), and noticed that the way Fx19 handles partially loaded images is much different. I don't know if this is a setting (I've looked and found nothing) or if it's a quirk of the browser, but I need the functionality that it used to have in order to properly use the internet with the speed of connection I have. So, I'm hoping someone can help me figure out a way to make Firefox 19 behave as 14 did.

In Fx14, and the way I need it to behave, when I stopped a page that was loading, images froze how they were -- even if they weren't fully loaded. So I'd have a partial piece of some images, a frozen frame on some gifs, but enough to figure out what I was looking at and whether I wanted to right click > reload image to see the full thing or scroll on past and save my bandwidth and time. (Since I view image-heavy sites such as tumblr, this is actually quite necessary for me!)

Now, if I stop a page while it's loading, any images that aren't fully loaded blink out of existence and become empty boxes. This is completely useless to me and very frustrating. But I'd greatly prefer if there's an extension or setting or about:config trick in there somewhere to bring back the old functionality. (To me, it almost seems like it might be a bug, that it's turning so many things into placeholders now.) I'd rather not have to downgrade just to get this important feature back, especially since Firefox 19 runs far more smoothly than Firefox 14 did, but it's something that I can't do without due to how I browse the internet.

I get the following message:the ordinal 459 could not be located in the dynamic link library. urlmon.dll. I get this when requesting list links within a genealogy program (not on the internet) Haven't noticed it on anything else yet because I have been obsessing over just that one program. At the same time I notice that my windows sidebar is not visible. Have not changed any settings. Java was disabled due to the recent exploitation. Would that have something to do with it. Or perhaps Firefox18 installed and then it went bad? Thanks in advance for any help. Running Vista.

I just upgraded Firefox for windows to version 21.0 After upgrading, when I enter a subject to search in the search box (in the middle of the page) of the Mozilla Start page and press enter nothing happens. It doesn't bring in any search results. The only way to navigate using the browser is to enter the website name in the address box at the top of the page and press enter. I'm running the browser for Windows Vista - 32 bits. I tried re-installing firefox and I got the same result. I also tried re-booting after installation and it still behaves the same way.

Please help,

Thank you,

Hektor

I was going thru the help screen in one of my add-ons. It told me; adjust the duration of alert box being displayed by changing the default setting It said to type about:config in the address bar, then find alerts.totalOpenTime and change its value. I looked, but could not find anything with this name. I also looked under; alerts, total, Open, and Time. Anyone know what I should be looking for?