Support Forum

Greetings! I've downloaded a program and here was some virus, now i alway have this page http://searchiu.com/?affil=141 as a start page and i'm afraid of my security. Can you help to remove this virus and get back my start page? Thanks you!

I noticed that as of today, every now and then, a drop down commercial ad (with voice) appears on my FF browser screen. This has never happened before. I've run a Windows Defender, and Microsoft Safety Scan. The problem continues.

I am currently using Firefox 21. Since the 19, the "clear history" function in Firefox history menu has disappeared. So no way to click on it and clear history as desired, last hour...or everything. I have uninstalled and re-installed the browser several times no change. Only way to clear history is by deleting manually on the left side of the window after doing Ctrl+H. Is there any way to fix the browser?

This past few days syncing of both my desktops simply is not working. When I go to history it only shows the history of the computer I currently work on. In Sync options on both computers everything is set and ok. All of this worked until last Friday the 17th. So please either help solving this issue either tell me what to do.

Thanks, Andrej

OK guys, I found this saying my Firefox could be a piece of junk and that big brother has his noise up my butt again. I was looking at the article at was publish on CP Pro and from what I seeing I have a bad copy. How do I remove it and get a good copy of Firefox to replace it.

http://www.pcpro.co.uk/news/security/381538/mozilla-government-spyware-disguising-itself-as-firefox?utm_campaign=pcpro_newsletter&utm_medium=email&utm_source=newsletter

I going by the file size shown which is 724 kb, which is the size mine is showing.

How do I get a good copy of Firefox and how do I make sure I keep getting the right update for you, so they don't trick me again.

I keep getting an "Untrusted" connection even though the certificates are available and have been able to connect to this page in the past.

I don't have this problem with OPERA or IE8.

Using Firefox 20.x , configured to always be in private browsing mode. For some reason, after a while of browsing, when I open a new empty tab, there is content saved on the dashboard of recently visited sites. This seems almost exclusively to happen only with images from i.imgur.com . These sites do not go away after closing and reopening the browser. The only way to get rid of these is to clear all my recent history. I should not have to do this, as my browser is always in privacy mode.

I am really not sure how to test this. If I clear my history, and go to imgur links, it does not happen right away. After a few days of web surfing, I will open a new blank tab and see there is content available in the new tab window. All those spaces should be empty.

Any ideas on how I can hone in on what is going on here?

I was told that, once I installed and used CHROME, it took over for most of any other browser's operation. I have removed CHROME as best I could, because of privacy concerns, but I notice in FIREFOX's about:config many references to CHROME. I would like to remove them. Is it advisable or safe? Or would I be better off un-installing FIREFOX and downloading a new copy of it??... and if so, how do I save my Bookmarks, etc.?? Best Regards, Bill Lindquist

seems to be some adware/malware that captures where I go on the net. it slows down page loading significantly. Every time I click a link or renew a page it shows in the lower left hand corner ("connecting i.simpli.fi").

How can I get rid of it?

I am running firefox 21.0.

Thanks. Jim

I am almost positive that I have either a virus or malware or something like that but none of my anti virus or malware/spyware software is finding it. My browser began running very slow and now almost every single website that I go to has a bar at the top of the page that says, "Firefox prevented this page from automatically redirecting to another page". First of all, YAY! Thanks Firefox for saving my butt. The problem is that I have no idea what page I am trying to be directed to and I believe that knowing the URL could possible help me pinpoint the virus (etc.) that is infecting my computer or browser. Is there any way to find out what web page I am being redirected to without clicking "Allow" and possible further infecting my system? If not, it should definitely be an option to view the URL.

I am using firefox 21.0 in Mac os 10.8.3.We are using proxy server for browsing.While browsing internet firefox prompts for proxy username and password,after entering the correct user name and password it shows proxy authentication failed,Another round of authentication required.The same user name and pssword in working fine in safari in the same mac book.

Plz Help

This reproducibly happens when I open a private window, then log in to Gmail. It will automatically switch back to the non-private windows about 5 seconds after pressing the sign in button (and I'm not pressing any other buttons or moving the mouse). But it doesn't only happen with gmail; it happens with any normal website (but I can't pinpoint exactly when).

Is there a way to either completely disable this check, or allow a global pass for all websites?

I am aware that I can add individual websites by clicking the icon in the location bar and telling it to always load plugins to that particular site, however for the particular project I am configuring firefox for this is unfortunately not an option - if I can't turn this off I will need to look into other browser options which would be an incredible pain as right now the setup is perfected minus this one point.

I have had a look in the about:permissions page and the only option there for Plugins is 'Allow' or 'Always ask'. I have this set to allow but clearly that the above warning is not influenced by this.

I was able to disable Private Window options that appear in menus and buttons by locating the right controls in browser.xul and adding the disabled="true" attribute to each tag. I was also able to prevent about:privatebrowsing from being used for this purpose by doing something similar to aboutPrivateBrowsing.xhtml, but I still had the New Private Window task in my jump list. The only way I saw to eliminate that option was to completely disable the task list by setting browser.taskbar.lists.tasks.enabled to false. Then after finding and deleting the appropriate jumplist file from Windows' CustomDestinations folder, I now didn't have New Tab or New Window, either. These are a lot of hoops to jump through! We need a better way: give us an about:config option called browser.privatebrowsing.enabled with a default value of true, which when set to false would disable the entry point to the Private Browsing mode, even for the taskbar jumplist.

Hopefully some kind person can help!

Recently all my passwords that I have used for some time were available in web pages to assist logging in.

Today I only seem to have three listed, non of which are very important to me...but the rest are.

I have looked to see if there is a backup profile but cannot readily see one.

Questions: 1. Why has the profile gone missing? 2. Is all lost? 3. As there are a lot of passwords can the situation be recovered? 4. Did I have to manually set up Firefox to backup profiles? I must admit to assuming (dangerous, I know) that Firefox would keep a backup. There do seem to be some folders under Profiles: jsjmn1ws.default and also jsjmn1ws.def that both contain key3.db although the latter is quite old (2011 compares to file date 18/05/2013 for the current Key3.db with the duff info therein)

I have also used the savedpasswordeditor by daniel.dawson latterly today as a temporary measure and that comes up with the same results.

Any help to recover or prevent this happening again would be appreciated.