Support Forum

Email, account & syncing not recognized. Any time I want to sync it encounters an error. I follow instructions on how to delete files, change password but when entering the right info it gives me the error again. I've been researching and fixing this issue for a couple of months now but not luck :( I'm thinking that I'm doing all this from a computer that is not the one I open up the account with. Although I do have the original key, still doesn't recognizes it. As a matter of fact I do not even have the option to Pair a Device in Tools>Options>Sync or enter the Key When asked to reset the password, I properly follow the instructions but the user id &/or password are not recognized. This is very frustrating and I've spent too much time. If I didn't have so many bookmarks that I use regularly, I would delete this account and start from scratch. Please help me. Thanks! Cortrece

You know you have a search bar on the top left of FireFox there it nomally has Yahoo, Google, etc that you can select when searching for something. Well they dissappeared niether Yahoo Search or Google Search is there I didn't remove them they disappeared. I am running firefox 18. I don't know how to get them back when I click get more search engines there is no Yahoo or Google Search addon for the FireFox search bar. Please Help.

Whenever I'm running any videos in Firefox 21, it runs fast and there is no audio. I've recently upgraded to Flash 11. I've tried downgrading to Flash 10.3 with Firefox 21 and even downgrading to Firefox 11. Also tried disabling the hardware acceleration from Flash plugin.

The problem still persists. The videos run fine in other browsers like Chrome and IE8.

Could anyone kindly help?

it show the print pages to pdf (processing) window & when i click start button in that window it automatically close down without any message!!!

   this mozilla Add-ons doesnt work :(

I can no longer forward an attachment in Yahoo webmail using firefox. When using IE, I don't have this problem at all. Can someone please help me solve this problem!

A number of different websites are having issues where the pictures aren't loading, and there are large blocks of white space on the screen. I have no idea why this is, but I have tried the solution steps that were listed on the help page, I tried restarting in safe mode, and disabled adblock. Some web pages are fine, but others are broken. Take a look at this screenshot: http://imgur.com/CeyR5MM

Examples: beautifulpeople.com, myfitnesspal.com, mail.aim.com

Oddly enough, these websites display BETTER using IE6 than in Firefox 21! I have no idea what the problem is, I hope you guys can help. Thank you!

I've tried everything, cannot determine how it got there, how to remove. It is impossible to work within a web site with this wide side bar covering at least 2-3 inches. Is it somehow connected to Conduit search engine?

McAfee siteadvisor works on Internet Explorer Browser. I have Verizon Internet security suite which has the above program on it. It has run in pass once in awhile but is had to get to work. I have read that this soft has a problem running with Firefox and is there any fix for this ?

I opened the Gmail web-page for logging in. There I filled my username and passport. At that time I did not notice the box "Stay signed in this computer" has been ticked.

Without noticing this ticked box, I pressed "Submit" button.

So every time I open the Gmail loggin web-page, I automatically log on to my mail account. This I do not want. I want to type my user id and pass-word every time I log on into my Gmail account.

I am not a techie! So please help in step by step instruction!!

When I import my favorites from my desktop to my laptop, I can use an exported part of my registry to restore the sort order on my laptop so it's the same as it is on my desktop.

However, when I imported my favorites on my desktop into Firefox, which I recently installed on my desktop, it's all in alphabetical order, which is NOT the order they are in in IE.

Is there a way to prevent Firefox from sorting everything when importing?

When trying to play games in IWin the message comes up and says and beeps that the ActiveX controls isn't working on some level. Do I need to worry about this message? If I do, how do I go about fixing this problem. Do I need to upgrade this control?

This happens at random times when I have 2 separate windows open. When I'm trying to load a page, the browser either won't load or it's taking too long to respond to the connection. The only way I can resolve is by closing and open FireFox. But then I have to forcefully close the exe file under task manager(in which I don't like to do in most cases.) or restart my PC and it's really becoming annoying.

Any permanent solutions for this? Thanks in advance.

I'm running Windows XP SP 3 Home Edition with a Dell btw,

For the past two weeks or so, I've been getting an error message every time I try to access my mom's credit card account. The website redirects me to a different page because it wants me to pick out five different security questions and answer them to make the account safer. After I do that and click the "Submit" button, I get the error page. It tells me that the page isn't redirecting properly, the server is redirecting in a way that will never complete, and that disabling or refusing to accept cookies can cause the problem. There's also a link on the security question page that is supposed to take me to a page that tells more about the security questions. If I click on it, I get the same error. Normally, I log on to our credit card account from www.orchardbank.com. It takes me to www.capitalonecardservice.com - and our account. The security question page is on www.hsbccreditcard.com. I've tried deleting cookies from these sites, deleting all cookies, clearing the cache, deleting the cookie files from my computer, and clearing the history of those sites. None of it has worked. I have my browser set to allow cookies, and I don't have any that are blocked. Does anybody know of anything else I can try?

Just downloaded and installed the newest version (11.7.700.224) of ADOBE FLASH PLAYER. After installation, I can no longer CLICK some links and Firefox 21.0 LOCKS UP to the point where I have to restart the whole computer. CPU and MEMORY are being eaten alive. I'm so sick of these problems. I'm running Windows XP SP3 and didn't have this problem UNTIL that Flash Player update. Javascript goes absolutely berserk on places like Facebook every couple of minutes! What's going on??? I saved the error message I got when this happens, see below:

QUOTE:

A script on this page may be busy, or it may have stopped responding. You can stop the script now, or you can continue to see if the script will complete.

Script: resource://gre/modules/XPIProvider.jsm -> jar:file:///C:/Documents%20and%20Settings/BlackHeart/Application%20Data/Mozilla/Firefox/Profiles/lqxzdn67.default/extensions/%7Bd10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d57D.xpi!/bootstrap.js -> jar:file:///C:/Documents%20and%20Settings/BlackHeart/Application%20Data/Mozilla/Firefox/Profiles/lqxzdn67.default/extensions/%7Bd10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d%7D.xpi!/lib/contentPolicy.js:422

UNQUOTE

I've tried Sync 15 times and it just won't work. The Help instructions do not match what i am seeing on my screen, and it's asking me for a recovery key under manage account but there is no manage account button!

Its like I have two screens but acts as one. when i turn on the computer and use Mozilla i have to hit the home button to go home. I wish this thing would allow me to print screen to show you but there are two x's two squares and two minimizer like one screen over lapping another but not two screens.

I did a FF21 reset and now the FF tabs work differently. I use XP-Pro

If I open more than one FF tab they are all minimized into one group tab at the bottom instead of minimized in separate tabs at the bottom like they previously were. If I maximize just one, they all show up as separate tabs all on the same top bar. How do I "ungroup" them so they act independently like all the non FF tabs that I also have minimized (ie IE8 tabs, Music, Word, etc.)?

When I forward emails with attachments, the emails forward fine but the link to the attachment at the top of the email disappears. It works fine when I use Internet Explorer. I have tried reloading Firefox with add-ons disabled and I have tried resetting Firefox. I finally downloaded and reinstalled Firefox and it still doesn't work. I've been using Firefox for at least 3 years with no problems. HELP!

    Thanks, Dave