Support Forum

I've gone through all the suggestions, troubleshooting listed here and nothing has worked in stopping this "hanging" business. It started earlier this week with FF16. So I tried uninstalling, clearing out any traces of it, profiles and all. R-installed with the previous extensions, plugins and scripts. Still did it. So I either disabled or uninstalled said add-ons. Still did it. Upgraded to 17, then 18. Same problem. "Not responding" every couple of minutes for just a few seconds, longer when I switched tabs. I'm a heavy tab user, but given the problem, I've gone down to no more than 3 open at the same time. Still hangs. So I decided to do a complete overhaul. Did a reset. I even thought it was my computer (Vista with SP2) which had been working fine and was slowing down around the same time FF was hanging and being a resource hog.

With FF uninstalled, with the help of Microsoft support, I worked on the laptop. Uninstalled my usual programs, including AV (which had avast). Moved all my files to an external hard drive. In essence leaving my computer with bare bones. Did a defrag and a system restore. I reinstalled av, then ran it. All clear. Ran malwarebytes. All clear. Ran registry clean. All fine. So I reinstalled FF18 and did not use any add-ons. Still hanged. Went up to FF19 beta thinking whatever but there is, would be cured. And it worked fine witn no add-ons. So I started installing my usuals, but leaving only the most important ones, ABP, No Script. Was ok so I added greasemonkey, smartest toolbar, download statusbar and unhide passwors. All which I've used for years with no problems. And FF19 worked fine with no hanging for like a day and a half. Today, (jan 24) not only is it haning and not responding again, but it's doing it more frequently and for longer.

FF never has crashed, it just hangs and freezes. My job is ALL online. I don't like Chrome (not user friendly to me). I'd rather avoid using IE. I'm a user of FF since day one, but this is stressing me out because I cannot do my job properly.

What can I do to make it stop? My only other option is to just forget FF and try and get used to Opera.

Now that I think about it, could this hanging problem be related to the Java issue that has come out publicly recently?

I don't know what else to do. I've tried everything that has been written here. Trust me, I've wasted 2 days on this issue. Time I'll never get back and I could've used to do work.

Thanks

I am a teacher. Our school uses a program called Skyward for grades, attendance, etc. Skyward wants us to use Firefox. My problem is that after my computer updates I cannot log on to Skyward. I have to reset Firefox in order to gain access to Skyward. I don't know if it's my computer, or Firefox. I would like to solve this problem if I could. I would like to use the latest version of Firefox if I can. Thank you for your help. Jennifer Reid

In 'Firefox iCloud Calender -Print Preview shows 7 pages - the first 2 are inked or blacked out the next 5 blank. I have checked Page settings - looked at several similar questions but no replies to date address my problem

I have used https://www.abine.com/dntdetail.php for over a year and it works well. Firefox's blocking relies on the good will of companies to comply with your request.

Until Firefix activate a fully effective user generated blocking of all the cr*p that we are sent (and pay for) I want to use the above website - however, it has been blocked.

Okay, so I installed a persona/theme on my firefox, for example I have a legend of zelda theme on. It's supposed to show Link on his horse, Hyrule castle, a wolf's head and black and orange colors around it but the only thing I can see is half of Link and the horse and some of the colors. Is there a way to fix this?

Just wondering if you ever heard of or know if it's possible for someone to view property data in the toolbar bookmark area other than looking at the screen? Could Firefox ever be in danger of a virus that could read the bookmark property data?

I don't have any "out of the norm" add-ons...

I recently experienced Firefox continuously crashing whenever I try to attach a PDF to an e-mail in Yahoo (not a large file size - about 300kb). I checked my add-ons to see if there was an issue there, and noticed there was a message stating "Adobe Acrobat is known to be vulnerable and should be updated message", even though I thought I had already updated it.

I went ahead and re-downloaded anyhow... it successfully installs, and then I still get the same error message.

Furthermore, this issue was recently added on top of my Firefox already running slow and crashing... I often clear my cache and have tried running in safe-mode as well, although this doesn't allow me full capabilities...

The only thing that seems to be different is the issue with the Adobe Add-on and a recent Java update. Are there instabilities in these?

How do I fix the issue with Adobe? I need to be able to upload, download, and view PDFs...

So far nothing works! I am fed up with Firefox & ready to change! It gives me the same message everytime I close Firefox! Its just not worth it & I don't see Mozilla support doing anything about the new version that sucks!

I am certainly NOT going to update to the new version 21! I hate the newer versions of Firefox! I never had a problem with it until I updated to the latest version!!!

Hello, I recently was notified via the Firefox Plugin checker that my version of Silverlight was outdated. Going to the site linked, I made an attempt to download the latest version. However, upon making this attempt, I was informed that my browser did not support the 64-bit version of Silverlight. Not only that, but it now appears that I no longer have that plugin. Thus, I have a few questions- 1) Do I even need Silverlight? I can access YouTube just fine (video and sound plays just fine barring issues that have more to do with the age/wear of my computer than anything) 2) If the answer to above is "yes", how do I get Silverlight back?

I am unable to use Facebook on Firefox 20.0.1 with Adblockplus 2.2.4 enabled. I initially updated the AdblockPlus filters and then removed them one by one to see if the problem went but this didn't work. I then removed all filters (which is pretty pointless) and yet the problem persisted. As soon as I disable Adblockplus the problem disappears and then reappears as soon as I enable it. This is a fairly recent problem but one that is driving me nuts! Help please!

Recently if I open Firefox and click link or use e-mail link sometime I get a message

XML Parsing Error: undefined entity Location: jar:jar:file:///C:/Users/ZZZ%20ZZZZ/AppData/Roaming/Mozilla/Firefox/Profiles/o517bdr6.default/extensions/speedtest@gotomyhelp.com.xpi!/chrome/speedtest.jar!/content/netError.xhtml

NOTE:I have used ZZZ to hide private information.

Recently if I open Firefox and click link or use e-mail link sometime I get a message

XML Parsing Error: undefined entity Location: jar:jar:file:///C:/Users/ZZZ%20ZZZZ/AppData/Roaming/Mozilla/Firefox/Profiles/o517bdr6.default/extensions/speedtest@gotomyhelp.com.xpi!/chrome/speedtest.jar!/content/netError.xhtml

NOTE:I have used ZZZ to hide private information.

What should I do?

Let's say I fat-finger a url (e.g., Facebook..com), or I type "fac" into the address bar and either miss the down arrow or hit "enter" before the websites containing "fac" appear in the drop-down. I realize my error immediately, hit "ESC"... and rather than stopping, Firefox continues on to the error message ("Server not found: Firefox can't find the server at www.facebook..com") or the search results (First Acceptance Corporation, according to Google) until that page finishes loading. This wasn't an issue with older versions of Firefox--actually, it was one of the reasons I preferred Firefox to IE, since all versions of IE always behaved as I described above. Is there a reason newer versions of Firefox can't stop loading a page immediately upon my hitting "ESC" the way older versions did perfectly? More importantly, is there something I can do to get my forced upgrade of Firefox to replicate the good user interface of previous versions? It's not a huge issue, but it's irritating and seems like a step back.

I had Google as my home page and when I would open a new tab it's blank but when I updated my Divx player it set Bing as my homepage and loaded Bing when I open a new tab. I have Google as my homepage and it comes up when I open a new window but when I open a new tab it still goes to Bing. How do I disable this so a blank page comes up again?

I have Google as my home page but I updated my Divx player and then it changed my homepage to Bing and when I open a new tab it automatically goes to Bing. I changed my homepage back to Google but when I open a new tab it still goes to Bing instead of a blank page like it did before.

duplicate of /questions/959280

In the zynga game farmville...you click on quest and ask for them and in IE and Chrome you can copy and paste to "groups" of friends while in the game. With Firefox it will not let you while playing the game. You have to leave the game and do the copy & paste to the group and then go back into the game. Please fix this. I don't understand why this can not be done with Firefox