Support Forum

Mozilla.orgs automated OS detection system is too smart for it's own damn good, preventing perfectly legitimate downloads from being possible (i.e. Linux user wants to download a Windows version for a VM!!)

The genealogy site https://familysearch.org/search is stuck in firefox, even in safe mode.

This applies to linux as well as to windows 7, 64bit, enterprise (FF20.0.1).

The page opens and the blue search bottom is stuck with "Loading". Normally it shows "Search"

The site is working well with IE9.

regards,

Gerhard

On loading http://www.google.com and then clicking the "Sign In" it goes to...

https://accounts.google.com/ServiceLogin?hl=en&continue=http://www.google.co.uk/

HOWEVER - I get a report of "This Connection is Untrusted"

...and to add insult to injury, there is no button option to add an exception. Just the "get me out of here"

This is Firefox version 20 - I just updated this morning - on Ubuntu 12.04 64 bit. Connecting through a new Netgear router that I installed this afternoon ... so I can't tell exactly what the heck is going on.

THIS IS URGENT AS NOW I CAN'T ACCESS ANY OF MY GOOGLE SERVICES.

Technical Details

       accounts.google.com uses an invalid security certificate.

The certificate is not trusted because it is self-signed. The certificate is only valid for www.routerlogin.net

(Error code: sec_error_untrusted_issuer)

Since the last week I cannot get to work facebook properly on firefox (im running it on debian squeeze). It started not loading facebook which was solved by deleting cookies and cache, but now I cannot "interact" with it, It loads the page, but i cannot accept requests, see comments, load other peoples profile, change security settings etc. Whenever i try to do something it keeps on trying to load but it never does

I was using firefox 15, I upgraded it to firefox 20 but the problem is still there.

Facebook sets the value of <spellchecker.dictionary> to <ru_RU> every time I start entering text (language doesn't matter) in a textbox on FB.

FF: Firefox 20.0 - Mozilla Firefox for Linux Mint OS: Linux Mint 13

I haven't noticed any other website I use causing that problem: all of them use the predefined (in prefs.js) value of <spellchecker.dictionary> and don't change it unless I change the speller language manually. The only way I can change the value of <spellchecker.dictionary> back to <en_US> is manually choosing English in context menu of a textbox, or editing "prefs.js", every time Facebook messes it up.

Why does FB always sets <spellchecker.dictionary> to <ru_RU>???

My default locale is "en-US": <general.useragent.locale> = "en-US".

Please help.

Firefox 20 on Ubuntu 13.04 under Gnome 3 environment.

Everything works fine, except this happens sometimes, not sure of the cause - The context menu works fine everywhere on all parts of Firefox, on all the bookmarks on my bookmarks toolbar, but for one specific set of bookmarks, namely the ones in the drop down arrow menu for the bookmarks that do not fit on the main toolbar, sometimes context menu for items on that appears entirely disabled (grayed out) though it works fine everywhere else including the bookmarks that are visible on the toolbar. A restart solves this but it happens again.

This doesn't seem to be caused by an extension as I do not have any extensions that modify the bookmarks toolbar or manage bookmarks.

Unfortunately, I use 15 other extensions for different purposes and disabling them one by one and checking everytime for one hour whether the issue occurs again is not a viable solution. Please advise whether this is a firefox bug, or if an issue with extension framework, then how to single out the faulty extension. Thank you.

Whenever I mouse over Firefox (not just anything in the page, I mean the window itself) the cursor becomes very large(~150%) and the UI(tabs, etc) is large. The webpage size is fine, as is the rest of the OS.Only Firefox has this issue.

On my Linux Ubuntu system with Firefox 17.0.1 (and with several earlier releases, eg 12-16 I think) after a few weeks the tab triangle or arrowhead on one or more Firefox windows becomes defective. This problem is different from http://support.mozilla.org/en-US/questions/931515 in that if I restart the browser and resume the Firefox session the problem goes away for a while. (Note: I will wait until 05:00 UTC on 28 Dec before restarting FF to clear the current instance of the problem, in case anyone can suggest other relevant tests or data.)

The main symptoms are these: Triple click no longer slides the list of tabs all the way left or right. Double click appears to work once (from an extreme end). Single clicks step the tab list one tab at a time up to near an extreme end but then stop working before the extreme tab becomes visible. The following paragraphs give some more details about the symptoms.

When the problem occurs, tabs for new pages (eg reached by links from the right-most visible tab and opened in new tabs) do not become visible (that is, are not squeezed into the list on the tabs bar). The right-facing triangle, although not grayed out, does not make the tabs for the newly opened pages visible, but seems to have no effect. Clicking the X for the right-most visible tab closes that page and then one of the tabs that are "hidden out to the right" becomes visible, but other tabs out to the right remain inaccessible.

Meanwhile, the tab triangle arrowheads continue to work ok on other FF windows. For example, the left and right tab triangles in this current FF window (where 15 tabs are visible for 17 pages open in the window) are working fine. But in the FF window with the problem (where 15 tabs are visible for 40 pages open in the window) the triangles stop working one tab too soon: they don't give access to the leftmost or rightmost tab.

Note, clicking + (Open a new tab) jumped the list to the right end, with the new tab and an empty page visible; but after I clicked the left triangle three times, so that the new tab scrolled off to the right, no matter how many times I click the right triangle, that tab remains invisible, even though the webpage for it is still visible as the currently selected page. Opening a URL from command line acts the same way.

The system runs Linux 3.2.0-35-generic #55-Ubuntu 12.04.1 LTS x86_64 system with Firefox 17.0.1. I don't remember when I first encountered the problem but believe it was in 2011 (vs 2010) on a Fedora 7 system. Restarting FF has always cleared the problem. The command line "echo session $DESKTOP_SESSION desktop $XDG_CURRENT_DESKTOP; wmctrl -m" produces (in part)

   session ubuntu-2d desktop Unity
   Name: Metacity

"top" shows, in part:

 PID PR  NI  VIRT  RES  SHR S %CPU %MEM    TIME+  COMMAND
3033  20   0 2158m 1.1g  38m S    7 28.7   3878:21 firefox

Note, I snipped 1200 lines of text from the Troubleshooting Information because the 50000 bytes in it pushed this post's length over the 30000 byte limit. All of the snipped lines started with "print.tmp.printerfeatures"

have a corporate laptop that needs to use a corporate proxy when connected via VPN or physically to the corporate network. I use .pac format proxy in option of automatic proxy. When i connect to home network same proxy acts like no proxy, and in corporate lan it work as corporate proxy. But from home network when i connect corporate vpn then something go wrong. I can only access corporate links, not any exernal links like google. When i select RELOAD option in automatic proxy, then i am able to access internal as well as external links also. I assume when i connect to VPN, firefox do not reload proxy which he should be doing whenever netwok change take place, and that should be automatic. I have tried "reloadPAC" option with PrefBar tool, but again it's manual option. I want to automate it, like something done on OS level, which can trigger reload option whenever i connect VPN.

Any suggestion?????

I need to install an older version of Java on my Redhat 5 Enterprise workstation.

Since Firefox 17.0.5 the installation folder changed from /usr/lib64/mozilla to /usr/lib64/firefox. In the 64 bits version, there is no plugins folder, is that normal?

When I create the missing plugin folder and that I install the java plugin in it, it does not appears in the plugins list.

The 32 bits installation is working though ( /usr/lib/firefox/firefox ).

I want to create a icon on a users desktop that launchs yahoo mail in it's own instance. (User profile I guess)

Here's the background: I volunteer with a local seniors citizens organization to provide free computer support to seniors on a limited budget. Many seniors use yahoo becuase it was what they learned to use way back when and don't want to change. It is widely known that yahoo accounts have been subject to a recent spree of hacking using exploits, some of which do not even require a user to click on a link. I have seen firsthand 5 incidents where separate individuals using separate computers have had yahoo accounts hacked.

One of my clients was an ATT customer, thus entitled to phone support. In a recent conversation with ATT support who uses yahoo for their e-mail services, they told me they are aware of the problem and the best solution is to logout of your yahoo account every time you are done using it. This is problematic for Senior Citizens who can't or won't remember passwords, they want it to just work.

I began thinking that there must be a way to protect a user from at least some of these exploits. My finial idea is to create a desktop icon that will launch an instance of Firefox that is separate from the other websites that a user may be browsing. I think this could be accomplished using user profiles and some command line options.

Any other ideas? Extensions? I'm thinking of blocking flash and java on that instance too.

Hello,

I'm wondering why Firefox almost hangs my system while opening high-resolution images like this one (save your data, you have been warned): http://minecraft.1favre.de/output.png

While opening, it involves X process to use CPU and a lot of memory (it's freed shortly after loading the image). Other browsers don't do that. Moreover, other browsers don't do any problems with such images, they load it fast and efortless. I Have 2GB of RAM.

Firefox memory usage: http://wklej.org/id/1027301/ Konqueror memory usage: http://wklej.org/id/1027305/ Opera memory usage: http://wklej.org/id/1027306/ Chromium was problematic with getting the log: http://img.koci.net.pl/images/screen252.png

Unfortunately I was unable to generate log with nvidia-bugreport.sh. Doesn't work, strange. Here are some details of my system:

02:00.0 VGA compatible controller: NVIDIA Corporation G73 [GeForce 7300 GT] (rev a1) nvidia-settings: version 304.88 (buildmeister@swio-display-x86-rhel47-06) Wed Mar 27 15:32:47 PDT 2013 [root@linux mk]# uname -a Linux linux 3.8.10-1-ARCH #1 SMP PREEMPT Sat Apr 27 12:36:59 CEST 2013 x86_64 GNU/Linux

root@linux mk]# X -version

X.Org X Server 1.14.1 Release Date: 2013-04-17 X Protocol Version 11, Revision 0 Build Operating System: Linux 3.8.7-1-ARCH x86_64 Current Operating System: Linux linux 3.8.10-1-ARCH #1 SMP PREEMPT Sat Apr 27 12:36:59 CEST 2013 x86_64 Kernel command line: BOOT_IMAGE=/boot/vmlinuz-linux root=UUID=9ddb4ac2-a9bf-44db-830c-9ba210ea6d12 ro quiet Build Date: 17 April 2013 02:37:06PM

Current version of pixman: 0.28.2

I asked about this a few years ago but don't remember the solution. With a newer version of FF it's back again. If I move the mouse downward too quickly after a new tab appears, the new tab becomes a new window instead. I'd like to stop this highly annoying behavior please.

I have 2 sites messed up by using these keys and cannot return them to normal. Googling reveals nothing.

It seems to be resizing pages similar to Ctrl++ or Ctrl+-, but once you press it, it changes that site and I can't figure out how to restore.

locking - duplicate of https://support.mozilla.org/en-US/questions/958416

I am using Firefox 18 in Ubuntu 12.10. My tab navigation has stopped working, I cannot switch to tabs using the keyboard shortcut ALT + n any more. Suppose I am in the last tab and I want to switch to the first tab using shortcut ALT + 1, but it is not working. How do fix this?

I use Ubuntu 12.04 with Firefox 19. If I watch a HTML5 video in fullscreen and I use keyboard shortcuts on my laptop (Asus N53SV-S1827V) e.g., shortcuts fn+{f10,f11,f12} (toggle mute, decrease/increase volume) or the separate volume buttons above my keyboard then the video will exit fullscreen mode (quite annoying when watching a video on YouTube as it will then automatically adjust the quality of the video and starts buffering, and does this once more if I change back to fullscreen).

This doesn't happen when using Firefox on Windows 7. Neither does it happen when using Chrome on Ubuntu or when using flash to watch the same video (on YouTube). I was able to reproduce the problem with any HTML5 video (I tried it on four different websites), and it also happens on another laptop (Sony VAIO) with Ubuntu and Firefox. The problem thus seems to be with Firefox when using HTML5 on Ubuntu.

Some more info on the keyboard shortcuts. fn+f9 (toggle touchpad) also results in the exiting of fullscreen as do fn+{up/down/left/right arrow} (media controls), but fn+{f5, f6, f7} (brightness up/down, turn off screen) or fn in combination with keys that don't have a fn function doesn't produce the problem.

Also, using Firefox in safe mode doesn't solve the problem.

Ever since the update to Firefox 20 I've lost count of the times a pinned tab is lost after using private browsing. If I open a private browsing window, then close all non-private windows, the next time I open a non-private window I lost the pinned tab, even after closing all Firefox windows and restarting the browser again. Can this be fixed?

When the classmates.com website is called up the page appears as requested but as soon as the transfer of data is complete the page disappears and the Firefox browser, not the system shuts down.

There is a similar problem with the Fedex tracking website. The page appears for less than a second ant then the status indication at the bottom left of the page indicates that the page is stopped.