Support Forum

Hi All,

I have followed the instruction on backing up / restoring firefox profile.

But when i do copy everything from the old profile into the new profile whilst firefox is closed and when i do open firefox. Nothing changes, i don't see my bookmarks or anything else. I have tried to delete the new profile and creating another new one but that doesn't help, also tried the troubleshooting information and reset firefox but still no help

Is there something that i am missing?

While viewing my progress during a Microsoft Flight Sim session on Google Maps my position changes periodically using IE and Chrome but not on Firefox. How can I change this?

I have been finding that when I send e-mail messages that these message are not usually saved in the "sent" file. Why is that? I send approximately 6 to 15 messages daily and I have to refer back to a previously "sent" message to make sure I am not sending it to the same people I sent it before. I find that the message was never saved in my "sent file". Why is that? When I checked my "sent file", I had about 8 messages that I had sent from the middle of April and none for May. I also wish to know why, when I pull up my e-mail account, it automatically opens right up, without passwords or sign ins. What is the point of having a password if the e-mail is going to open up simply by clicking on "e-mail."?

The e-mails I've sent before I've used the initials of the people I wanted to send them too followed by a comma. When I do that know it's says they are invalid. What am I doing wrong? Thanks

There is wifi all around me within 50 to 100 feet and I have the passwords but can not connect Mac Book Pro to the systems. I have been told that fire box can be a hotspot but how do I do that? it is installed on my android.

There is no hardware menu button on my android phone (Galaxy Victory), can't figure out how to access the start page, or if there's any way to create a home page. Not easy to navigate. That button seems to be needed pretty frequently judging by the tutorial I just read.

Suggestions? Definitely not used to using a smartphone yet, but this is far less intuitive than my desktop Firefox.

On my windows xp computers each firefox window is displayed as a discrete icon on the task bar, enabling me to jump quickly from one to another just with one click. On my windows 8 computer they display as like a deck of cards, and to change from one to another, one has to hover the mouse over the stack until a preview appears, then move the mouse to the correct one, then click it on. This is annoying and giving me RSI of the wrist. Is there a way to get the icons to display as they do on XP. Oh, and Mozilla, can you please fore the person responsible for making these bad changes, of which this is just one example.

starting firefox gives a black screen, except for the yahoo toolbar, with the address p.gif (gifimage, 1x1 pixels) being the only indicator. Once on this screen I can go to yahoo or any other web address. Yahoo is set as my default page.

Disabling all plug in's and add on's and the restarting in safe mode has no effect!

Can you please help?

The phone is a Samsung Galaxy SIII. Firefox does not show the menu bar along the bottom of the screen even after hitting the hardware menu key in the bottom left so I have no Home button etc.

I have my Homepage set to the Mozilla Firefox Start Page. However, on the bottom of my screen (taskbar), there are small boxes appearing with "McAfee.......Secure Search" that I do not know where they came from. How do I delete these boxes from my taskbar?

When I use Talkback and mobile Firefox, the data headers are not read when I go to a data cell. It makes it difficult, and frustrating, to figure what row of information I trying to find. I do not have that problem with VoiceOver on iOS platform. This assumes that the data table is coded correctly and VoiceOver the data table uses the scope attribute.