Support Forum

My problem with Firefox ONLY seems to occur with messages in my email (hotmail-outlook). Quite often I open an email to see no message OR I click on a link to a video and no video appears. What does appear is a black screen with the sound of the video but no picture. Despite asking questions about this previously, there seems to be only two ways to solve this problem. The first is to clear the cache and then refresh the page and I am able to see the word text that wasn't there beforehand (I might add that this only occurs if it is a forwarded email with text; not if it is just a standard email text someone has sent to me. The second method that seems to work is to close off Firefox by clicking the close box (X) at the top right and then reload Firefox and my email account and then all seems to work. Is there a solution as to the cause of this problem and how I can fix it, please? Would be most appreciative of your advice. Regards and thanks, Anthony

When browsing to a java applet launched via JNLP, FF 21/22/Nightly will not load and deploy the java applet correctly, but FF 20 does. I have tried the following things:

- Install/Uninstall/Install Java 7 Update 21 - Disable/Enable Java plugin in all browsers - Repair Disk Permissions - Always use new FF profile - Clear Recent History / Reset Firefox - Clear Java Cache

One additional piece of information is that the jar has mixed code signatures. FF20 prompts the user to "Block / Don't Block" the code from executing, but FF21+ does not.

I have also tried signing the code as well as setting the Java preference to disable mixed code signature verification, without success.

Any other thoughts?

I installed mozilla firefox and I was asked to upgrade it because the version I had installed an outdated version. Once I installed the upgrade,my computer shut down and,after I ran start-up repair, the following root cause came up: bugcheck f4 0x3 0xfffffa80074c5b30 What does that mean and what am I to do to fix it?I tried to restore it to an earlier date but it doesn't work. My operating system is Windows 7(a friend installed it for me and it is genuine) and I have Windows Vista if re-installing the operating system is required. Many thanks.

After the latest update, if I leave my computer sitting for a while, when I come back and try to click on something in Firefox, nothing happens. Usually I have to come out of Firefox and log in again, which is really irritating if I have a lot of tabs up and I'm called away.

If I want to contact a supplier to complain about a problem with his goods, on his website I find a form "Contact Us". This form usually has mandatory lines for my name, e-mail, address, phone number, etc.which must be filled out. Then the subject matter is supposed to be typed up in the space provided on the Form.

Many times such a Form suddenly disappears from the screen, before my typing is complete. Some of such disappearances are triggered by hitting the "Return" on the keyboard, when I want to start a paragraph. Obviously such a website is set up to understand this button only as "Enter" (because there is no proper "SENT" button) and thus sends the form up line uncompleted.

In any case, it suddenly disappears from my computer. The recipient will have no idea what the incomplete form is really about, and thus will not respond. What is really troubling is that when I go to my FF History and reload the form, or reload from the back-button, the form will only re-appear totally empty, and all my previous typing on the same form is lost.

Is there a way to set FF Preferences to prevent the disappearance of the completed content?

If not, there should be, both to stop the whole thing from happening over and over again, and secondly to provide an e-mail like record of what comment was sent by me.

MacbookAir/Mac 10.8.3/ Firefox 21.0

I love using the add-on, Viewmakrs. It's one add-on I can't live without. Every time when I go to add a bookmark or Control-D, Firefox freezes up, and then gives me:

Warning: Unresponsive script

and I get one of these errors every time, even when I open a new Window:

A script on this page may be busy, or it may have stopped responding. You can stop the script now, or you can continue to see if the script will complete.

Script: chrome://viewmarks/content/model.js:28

Script: chrome://viewmarks/content/model.js:69

Script: chrome://viewmarks/content/capture.js:83

Script: chrome://viewmarks/content/capture.js:98

Script: chrome://viewmarks/content/data.js:128

Script: chrome://viewmarks/content/editmark.js:270

Then, once in a blue moon, I get this error, not from Viewmarks:

Script: resource://gre/components/nsBlocklistService.js:771

TypeError: PlacesUtils.nodeIsLivemarkContainer is not a function

Can anyone suggest a quick fix without disabling ViewMarks? I've written to the author of ViewMarks with no reply. Any assistance would be appreciated. Thank You.

ps I've included my Troubleshooting information below, if this helps anyone.

Top toolbar works, but the Search in the middle of the Home page just does nothing. This is the first time I have loaded Firefox, and I am only trying again as it was recommended to me.

If it does not work from day one, I will uninstall and never use again. Remember it does not work on two different machines useing two different Windows operating systems. Not a good advert.

every time I update firefox it will only run updater.exe when I select firefox to run. The only way around this that I have found so far is to do a fresh install of firefox.

(Before I begin, know I do NOT have the same problem on Google, but I contacted Bing, and they said it sounds like a browser problem, so they suggested contacting Firefox.) I am having a problem viewing videos in Bing. After I preform a search, nothing happens when I click on the Videos link at the top of the page. Images works, News works, etc., but not videos--I click, and nothing. I tried clicking open in new window and a blank page pops up. If I click on one of the actual videos in the search results, that works. But if I click on the Videos of ____ link right above that, I have the same problem as with the Videos link on the top menu bar. I use the latest version of Firefox on Windows 7.

I get this JS error when changing pages (any page almost) and it doesnt matter if FB is open or not: evalInSandbox:Error: Permission denied for <https://facebook.com> to create wrapper for object of class UnnamedClass

It is followed by a further JS error: Error: Permission denied for <https://facebook.com> to create wrapper for object of class UnnamedClass

What is going on?

The Mac Keyboard commands (shortcuts) do NOT work on Firefox tabs now that I've updated to 21.0...

⌘f ⌘p ⌘s ⌘w do NOT work on Tabs in any regular and consistent manner now.

Sometimes if I open a tab, and it won't close with ⌘w, if I use a link in that tab it will then work from the new page... When I've multiple tabs open, original tabs won't close, tabs that move on using links will close...

To print, I have to go up and use the menu... This is NOT good...

Thanks for your help.

I am issues with add-ons. Cannot install: error message as follows: Item could not be installed because Firefox could not modify the needed file.

Now, I am having issues with removal of add-ons, I click remove and click Restart Firefox but the add-ons are not removed.

The add-ons that I am trying to install are as follows:

Gmail Checker, Gmail Manager, Gmail S/MIME, Open Gmail with toolbar button, Better Gmail 2, Creatimail Email Themes, Google Shortcuts, Preloader (for Firefox).

The add-ons I am trying to remove are:

Date Picker Calendar, Ecleaner, Bulk you Tube Video, Form Control Context Menu, Auto-Sort Bookmarks, Ramback, Open With, Slim Add-ons Manager, Restart Firefox.

Also xpinstall.enabled file is missing.

while working with native console, i wish to view error logs, server response etc. but while doing so firefox crashes and also it crahses my compiz. i have recorded a video , here is the link http://youtu.be/B0PzbPmIsI4

I have been at a site for a few years and this morning. Suddenly, when I tried to get on, I got the message about Adobe Flash. I went through the instructions 3 times. The program states it has installed. I checked all forum articles and removed existing AF. I tried again, with same result. Even the shockwave flash in plugs is gone and does not show up when searched for. This has happened in the distant past.

Ever since Firefox upgraded to 20.0, my enabled deiconizer doesn't work when I open a new browser window. Using Mac/Snow Leopard. I want those bookmark toolbar icons to disappear permanently! They are nothing but clutter.

This has happened 9 times in a row. I also restarted my computer overnight and that did not fix anything. I believe Firefox had updated just before this starting happening yesterday. I am posting this through Chrome... Starting in safe mode and resetting Firefox have both not helped. Here is the latest Crash ID: bp-0b3b806d-2c69-4749-a959-6dbdf2130525

Здравствуйте. Пользуюсь версией FF 20.0.1 После перехода на 20 версию стал наблюдать такую проблему: ссылки вне браузера (например, из qip) в первый раз открывает очень долго (иногда доходит до 30-60 сек). Дальше уже быстрее, но не мгновенно - где-то до 5 секунд уходит после клика до открытия. Ссылки обычные - http://

Поогите решить проблему. Спасибо.

FF suddenly stops loading any sites and if it is closed, you can't launch it again (displays an error message). You can't kill its process from Task Manager either. While All other browsers are working like charm, FF keeps dead, that's of course until Windows is restarted and FF is resurrected .. again.