Support Forum

Every time I shut down and re-start my computer I have to update firefox. This has only happened since my hotmail account was tampered with. I have followed hotmail's instructions for fixing that, but now I'm constantly having to update firefox - daily!

When I try to attach a file I click attach and am able to select a file but when I try to send the email a box appears saying that the attachment is still downloading. I have tried leaving the email about 5 minutes before I send it but I still get the same message. If I do send the email it arrives without the attachment.

I want to create a icon on a users desktop that launchs yahoo mail in it's own instance. (User profile I guess)

Here's the background: I volunteer with a local seniors citizens organization to provide free computer support to seniors on a limited budget. Many seniors use yahoo becuase it was what they learned to use way back when and don't want to change. It is widely known that yahoo accounts have been subject to a recent spree of hacking using exploits, some of which do not even require a user to click on a link. I have seen firsthand 5 incidents where separate individuals using separate computers have had yahoo accounts hacked.

One of my clients was an ATT customer, thus entitled to phone support. In a recent conversation with ATT support who uses yahoo for their e-mail services, they told me they are aware of the problem and the best solution is to logout of your yahoo account every time you are done using it. This is problematic for Senior Citizens who can't or won't remember passwords, they want it to just work.

I began thinking that there must be a way to protect a user from at least some of these exploits. My finial idea is to create a desktop icon that will launch an instance of Firefox that is separate from the other websites that a user may be browsing. I think this could be accomplished using user profiles and some command line options.

Any other ideas? Extensions? I'm thinking of blocking flash and java on that instance too.

I had Firefox 12 installed. I wake up in the morning to find that an update has taken place and I must reinstall Firefox 4 to get a browser which works. Otherwise my browser screen only shows the upper 1/2" of any web page.

In general Firefox works well for me. However, when I first open a new browser window it will work for about 20 seconds. I then get a period of ~45-60 seconds during which no websites can be displayed. I get the message "Server not found”. This happens regardless if I am at work or home on the wireless networks, and does not occur in google chrome.

After about 60 seconds of periodic refreshing, the website will load and Firefox works fine again. Then, after about 20 minutes, any new pages i try to open will give me the same problem for another period of about 45-60 seconds

The warning below shows up consistently on every attempt to access the web, whether directly or by link such as in an e-mail: This includes sites regularly accessed including Google and Mozilla.

This Connection is Untrusted

         You have asked Firefox to connect

securely to support.mozilla.org, but we can't confirm that your connection is secure.

         Normally, when you try to connect securely,

sites will present trusted identification to prove that you are going to the right place. However, this site's identity can't be verified.

         What Should I Do?
         
           If you usually connect to

this site without problems, this error could mean that someone is trying to impersonate the site, and you shouldn't continue.

This situation occurred unexpectedly a few days ago.

I had auto-updating turned off since I have a slow connection. However, in going through the preferences AFTER the corruption started I noticed that auto-update was now turned ON. I was not playing with this; I had no reason to do so.

I have used a tab manager extension, Tab Mix Plus, for a long time without problems.

The progression went as follows:

The tab marker content, organization and operation was different than my specified preferences.

One or more of the menu, nav and bookmark bars would sporadically disappear or become inoperable or inaccessible. They could sometimes be resurrected by hiding and unhiding, but in the nav bar especially, the buttons remained inaccessible.

Sometimes at startup a menu bar would appear on the left side of the window. I have NEVER used this or even know how to set it up.

The main context menu content was changed and some options became inaccessible or did nothing when clicked or when clicked, produced no action.

Tab and window management did not function as expected.

Failed Remedies

Closing and restarting Firefox changed nothing.

When opening the Edit > Preferences > Tabs > Tab Mix Plus Options panel, the first subpanel that appeared was always "Session" which, in part, contained the following message:

"Tab Mix Plus detect [sic] Session Manager Extension is installed. Tab Mix Plus session manager will be disabled."

I didn't fool with anything here because I had not installed this Extension and it wasn't in the list. I didn't know how to disable it or what effect it was having in the first place.

I couldn't reset any of the preferences in the Tab Mix Plus panel because none of the buttons at the bottom of the panel (active or not) would operate except Cancel.

Accidently pressed 'remember password' when logging into Gmail via Firefox. Unfortunately am using a work computer and don't have access to the 'Security' tab under 'Options'. How do I go about undoing the remember password function? I've cleared all history, passwords etc and have shut down computer (this happened yesterday, logged back in today and details still saved).

When I reach a site that needs add-ons that I don't have I get a message saying something like "additional modules are needed to show all media on this page", and I get an option to install these add-ons.

I don't want this message. And I don't want it to install anything automatically. Is there a setting for this?

As I understood it, if I unselect the "Warn me when sites try to install add-ons" the browser will automatically install all needed plugins.. and I really don't want it to do that.

To get a new search bar to come up I have to go to File, open a new window. If I select open a new tab, only a tab comes up, no search bar. I tried downloading current Firefox then reverted back to old ones trying to fix my problem.

I have Kaspersky pure 2.0 and because Firefox hasn't supported the auto fill function since about firefox 5, I can't upgrade to a newer firefox.. Auto fill is very important to me. I know the new version of Firefox does auto fill, but I need to use Kaspersky. Too much information to reenter to migrate.

In Firefox 4.0.1 on Ubuntu 11.0, when I type a single word like "word", instead of doing a Google search it opens http://word. How this can be corrected to do the Google search instead?

I "unknowingly" installed an extension/addon via Firefox created by brandthunder. I say "unknowingly" installed because somehow something an addon was installed called "Prestosavings." I use RoboForm and kept getting this popup message every time I tried to auto fill a form via RF:

The site domain does not Match URL of the passcard. Match URL:/https://savecdn.com/addon/coupontool2/iframe.php http://https://savecdn.com/addon/coupontool2/iframe.php* Site URL: https://savecdn.com/addon/coupontool2/iframe.php Do you still want RF to fill the form?

I was going nuts trying to figure out what was happening! A "coupontool2" addon? Whenever I see the word "addon" I automatically know it's a Firefox thing. I never installed that so where was it coming from? I opened up my Error Console from a few sites and found tons of entries referring to "prestosavings". It was as if my browser had been hijacked! I did a little research and found this: PrestoSavings :: Add-ons for Firefox https://addons.mozilla.org/en-us/firefox/addon/prestosavings/ I had never installed that addon! I opened up my Profile folder and dug through the directories for any sign of the "PrestoSavings" monster! VOILA! Hidden away in the Chrome folder in btpersonas@brandthunder.com Extension folder. Hmmm....The PrestoSavings iframe.php was loading on every page I went to when I checked each page source! Hmmm...PrestoSavings bundled into my Personas? Not what I expected! Not what I requested! I quickly uninstalled the "btpersonas@brandthunder.com (took about 3 tries!) and another persona/skin (had the icon of the PrestoSavings) and NO more problems with RF. Again.....I did NOT install this PrestoSavings addon but it was installed - somehow Mysteriously - when I installed the btpersonas@brandthunder.com.

I just wanted to post this in case others are bombarded by the same problem. Do with it what you will.

Sincerely, Corona