Support Forum

When the classmates.com website is called up the page appears as requested but as soon as the transfer of data is complete the page disappears and the Firefox browser, not the system shuts down.

There is a similar problem with the Fedex tracking website. The page appears for less than a second ant then the status indication at the bottom left of the page indicates that the page is stopped.

I am using Mozilla Firefox 3.6.3 on my computer. But a message keeps coming while I use Firefox saying "You may want to upgrade your browser. You're using an old version of Firefox that is no longer supported and may be insecure. To upgrade, open Firefox's Help menu and click Check for Updates..." But when I open Firefox's help menu, I can't see "check for updates" to click. What should I do?

I have had Firefox for several years but it remains stuck on version 3.6.3. It is configured for automatic updates but clearly this isn't working. I have manually downloaded the 19.0.2dmg but nothing happens when I try to install. When I try to install from the Check for updates choice under Help I receive an error message to say it can't be updated due to "Update XML file malformed (200)". I don't want to dump and re-install the whole thing as I will lose all bookmarks. Any suggestions?

This is an https website. The login page appears as per normal. I then have to enter my account number and pin number. I then click the continue button. The screen then clears and starts attempting to login to the website to access the next page of the security procedure. The down loading procedure reaches approximately half way and will not go any further. None of the next page of the security procedure appears on the screen.

I am not having this problem with either Google Chrome or Internet Explorer.

Can you help me please?

When it comes to replying or forwarding an e-mail on my hotmail a/c, the newly installed Mozilla/Firefox program does not provide any method for me to insert a "subject" nor to include an "attachment" to the e-mail. This is a complete and utter disaster! Please advise me soonest how to uninstall the newly installed Mozilla/Firefox. If possible to expedite the requested solution (Uninstall), please call me at (Phone number removed by mod); or e-mail me at (email removed by mod)

Anytime I open any yahoo page a window appears stating that a script from yimg.com imageloader base media bootstrap has stopped working. It asks me to stop the script or continue. No matter what I do firefox freezes, stops responding and shuts down.

This is extremely frustrating as yahoo is my homepage and has been for years, this problem has started within the last month. I've cleared the cache and my cookies, not sure what else to do. I am thinking about just scrapping it and switching to crome.

Please help! Thank you.

I am running Leopard (10.5.8) on my PowerBook G4. I tried to update to Snow Leopard but said I couldn't so I am figuring can't get Mountain Lion. That means I can't get upload a new version of Firefox and can't get Flashplayer. It is NOT possible to get a newer computer. What are my options.

I followed these instructions for autofill in the address bar:

"Filling in automatically while typing a web address

If you don't want to select a result in the autocomplete list while you are typing a web address, you can set Firefox to fill in it automatically:

  1. In the Location bar, type about:config and press EnterReturn.
         * The about:config "This might void your warranty!" warning page may appear. Click I'll be careful, I promise!, to continue to the about:config page. 
  2. In the FilterSearch field, type browser.urlbar.autofill.
  3. Double-click the browser.urlbar.autofill preference to set its value to true. 

Type the first few letters of a web address, it will suggest one web address that matches. Type additional letters until it shows the web address you want and press EnterReturn."

It will not autocomplete the web pages I have visited before. What am I missing?

Running Mozilla 3.6.3 in Windows 7.

I get a message saying you can't open the document.icn or something like that. I go through whole installation process but when it asks to keep duplicate or replace it then gives me error message. Very frustrating. Happened with an earlier version but I found a way around it then. Can you help?

Hello, I have noticed that my Firefox has been crashing quite often over the last 2 weeks. Now as of this morning my several Book Marks that I use daily have disappeared ... Please help me to restore this .

Awaiting a response

Thank you

I am Using Mozila 3.6.3 , I am so happy with this version. But Many times it show error

"Firefox has stopped working Window is checking for a solution to the program"

and then it show

""Firefox has stopped working A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is Available."

| Close Program |"

How i solved out it

I've selected the option to: "Open new windows in new tab instead" from the options menu. For some time this seemed to open any link I clicked on in a new tab. For some reason this feature is no longer working and new links clicked on simply overwrites the current tab with the new page. I liked the feature of having links open automatically in new tabs. The option remains selected but it does not seem to be working.

This happened

Every time Firefox opened

== recently

I sometimes see Chinese characters followed by a "x" across the top of my home page. The rest of the page is in English. Any idea what the problem is?

This happened

Just once or twice

== Unsure

here are all my firefox crashes ID :

bp-68f7dcc2-61a2-46a7-959a-355cb2100524	24/05/2010	11:25
bp-faef2b19-79c0-4750-9e7a-3eacd2100524	24/05/2010	10:12
bp-a477cc33-0f81-4347-80e2-f38712100524	24/05/2010	10:08
bp-90b1cdf9-3160-4f99-bc7c-0e33e2100524	24/05/2010	09:16
bp-0c4b6fa8-bb59-48d4-a4e2-a6fb42100523	24/05/2010	08:07
bp-7ed61b64-bea4-4916-a60b-4fd842100523	23/05/2010	15:57
bp-b7622382-869f-4f8c-a26c-5c71b2100523	23/05/2010	15:31
bp-2aa08694-121d-4849-a267-0a6f32100523	23/05/2010	13:39
bp-590fd5f6-e8a4-42c6-9e4d-8633f2100523	23/05/2010	11:13
bp-e36eeb3e-b8a1-4747-abd3-be4e02100523	23/05/2010	10:44
bp-3caf6abf-5719-42ac-8617-32e802100521	22/05/2010	07:43
bp-cc558867-df89-42cb-b641-c7fd42100521	22/05/2010	07:33
bp-f3147c4e-5532-4761-9b01-3ec172100521	21/05/2010	22:49
bp-985b737c-b98b-469b-b5c0-136b92100520	20/05/2010	22:16
bp-c8008384-a96e-42c2-ac9a-7c7bb2100520	20/05/2010	22:13
bp-daf622ab-0921-4de0-acf0-157ed2100520	20/05/2010	21:04
bp-cedee64f-faba-4d03-8e77-984902100520	20/05/2010	18:18
bp-29433db0-3fb7-4643-b4b4-7725d2100519	20/05/2010	05:44

it becomes very difficult to work with Firefox. I never had such problems with XP and I'm looking at the same web sites

thanks for your support

My mouse wheel won't scroll in Firefox, but it works for every other program (including IE, don't make me go back to that!). I have downloaded the latest driver for my mouse and also tried changing the config in "mousewheel.withnokey". I never had this problem then suddenly it just happened, but only in Firefox. Any ideas?

Corey

This happened

Every time Firefox opened

== randomly