Support Forum

I cannot send emails from my firefox server. I just get error messages: 'message could not be sent because connection to SMTP server SMTP.btinternet.com timed out.'

I have no idea what that means.

This just suddenly started happening a few days ago. Very few of the incoming messages are being received.

There is nothing wrong with my internet connection.

Please help! RH

Had just downloaded newest version of Firefox. Came back to screen later, and it was showing "Fox Save" I believe. Is that firefoxes screen saver? I clicked on all the icons below trying to get out of that screen and finally had to press control, alt, delete to get out.,

There are two plugins that said that I have to investigate : Yahoo! activeX plug in bridge Mind Spark toolbar platform plug in stub I tried to find answers, but the thing is do I have to activate o to erase. An how

I am running Firefox 3.6.18 on Mac OS 10.4.11. My precious bookmarks have disappeared. I find that the j.son documents in the bookmark back up file are blank. I have tried to access the places.sqlite files in profiles but they appear as jumbled code (some bookmarks from Safari are however there).Does anyone have any ideas how I can retrieve my bookmarks? I'm not technical so layman's terms would be appreciated.

In Facebook and while trying to access an online support mechanism at HP, I receive messages telling me that my browser is out of date. The HP site identified my version as 3.6, when I am actually using version 17.0.1. At least when I click on Help, About Firefox, it tells me I am using v. 17.0.1. Why does this happen? On the HP site, I could not fill in the online registration info as I was receiving javascript errors, along with the browser outdate error.

Even your own analysis below, sees my browser as v. 3. What gives?

I receive a newsletter that has information I need. Since I chose Fire Fox as my default setting, I haven't been able to open it. It was so easy making Fire Fox my default, but not so easy to remove it. Jim Kennedy

I am using Applet for Raw Dot Matrix Printing. I.e. Its like "lpr test.txt " in linux. Few days back on 14th august you have disabled the applet. As per forum we have enabled it. Now same issue arrived on 13 Sept 2012 at 12:25 ... Please help me why this happned !!! I can not change the applet as it is working from last 4 years. Same is installed is around 600 machines. Its difficult to write another program ... Please suggest what to di?

Each time I go on the site millesime-beaute.com and click on a link, a page "server not found" appears and I have to refresh the page several times to get rid of it. How can I solve that problem?

Add-ons: firebug@software.joehewitt.com:1.7.3,mozilla_cc@internetdownloadmanager.com:7.2.8,{972ce4c6-7e08-4474-a285-3208198ce6fd}:3.6.18,kempelton-fx@arvidaxelsson.se:3.2.1 BuildID: 20110614230723 CrashTime: 1341809483 EMCheckCompatibility: true Email: FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1308736981 ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 298 StartupTime: 1341809223 Theme: kempelton Throttleable: 1 URL: https://support.mozilla.org/en-US/questions/new Vendor: Mozilla Version: 3.6.18

This report also contains technical information about the state of the application when it crashed.

Mac Pro OSX 10.4.11. Download said it would not work with this OS version. I called help and they told me how to put back the previous version of Firefox.

Will this one work, I do not want to have to do that again.

We have two Macs on this router at different numbers, The other Mac is running has OSX 10.5.xx

I have noticed lately that some words on sites I visit are highlighted in blue. When I mouse over them it is an ad for "free games", when I click them they lead to off site ad pages.

This does not happen with Explorer (which I hate to use). I also don't think it was like this a month ago. I have run a scan, and only found tracking cookies which I do not keep.

I have always seen these "blue highlighted" words in news stories on Yahoo and MSN home pages. Maybe I do have malware on my comp. I use AVG free and will NOT install any of the big company anti virus crap. They screw up my games and I believe these companies are the ones releasing the virus's, it keeps them in business.

Thanks Joe

I am currently running FF 3.6.18.

I have never had this problem before. Worked fine up until Tuesday JUL. 19.

Whenever I send an email to someone w/ attached image files, I always BCC myself to see that everything went through okay.

As of 2 days ago, the images/slideshow won't load or show up in the BCC to myself - in Firefox.

It says "Loading... If it's taking too long, click here" and if I click that, all I get is the clickable file names - but no actual images.

BUT the attached images DO show up in IE (which I NEVER use, lol).

Several people I've sent images to (in AOL and Yahoo, so far) CAN see the images - but they don't use Firefox.

Is this an MSN / Hotmail problem specifically?

I sent pics to a friend who also uses Firefox - he CANNOT see the attached images in his Hotmail, but he CAN see them in Yahoo.

I am ... confused. :o

thank you,

June :)

I am trying to open a local shtml file (any file) but I get prompted: You have chosen to open (filename) which is a Hyper Text Markup Language from: Local file location. What should Firefox do with this file? Open with (browse), Save File, Do this automatically for files like this from now on. Before I upgraded my FF browser, I did not have this issue. What steps should I take to resolve it?

I have been using Firefox as my default browser because in the past it has worked best with Moodle. Moodle is what my college (University of LA @ Monroe) uses for online classes. We are required to upload documents and assignments for our course. This has always worked fine in the past. Now, it will not let me upload using Firefox. I can only upload using Explorer. The process for uploading is to "browse" our computer for documents and then "upload." I get the message on the bottom left "sending request to ulm.edu" but then it gives me an error (id not found) or just gets hung up. I have been emailing the ULM help desk and they can't see a problem from the ULM/Moodle end of it.

All of a sudden I cannot watch any videos using Firefox. All I get is a square black box. I can see them if I use Safari. Why isn't my Firefox working? What can I do? Thanks.

Wife downloaded play pickle which gave the computer a bunch of spyware and adware. It also added an extension called play pickle text links to firefox. I can disable this extension but when I try to uninstall it won't. How can I get rid of play pickle?